The document discusses the transformative potential of blockchain technology in business operations, emphasizing the need for companies to adapt to maintain relevance in a digital landscape. It highlights how intelligent operations leveraging blockchain can enhance customer experience and improve productivity, while also addressing challenges such as unstructured data and disruption from digital competitors. Additionally, it suggests that organizations should begin planning for blockchain by identifying use cases and necessary collaborations.

1. MELANIE CUTLAN
Innovation Senior Principal
BLOCKCHAIN
FOR OPERATIONS

2. Business Operations have enormous potential
to benefit from this emerging technology
BLOCKCHAIN FOR
OPERATIONS
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TRANSFORM entire industries,
especially those still not digital
IMPACT a company’s operations
and the broader value chain
ACT NOW to secure value from this
transformative technology

3. Business operations must become intelligent to ensure future
relevance and viability of the business.
THE RISE OF INTELLIGENT
OPERATIONS
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ENHANCE
CUSTOMER
EXPERIENCE
KEEP UP WITH
DISRUPTORS
IMPROVE
PRODUCTIVITY
THROUGH DATA
50% of companies say their back
office is not keeping pace with front
requirements to support evolving
customer expectations.
Nearly 80% of organizations are
concerned with disruption and
competitive threats, especially from new
digital-savvy entrants.
Almost 80% estimate that
50% to 90% of their data is
unstructured and largely
inaccessible.

4. BLOCKCHAIN
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Enables companies to
reinvent processes
Blockchain will enable an overhaul of
the capabilities that support how
companies interact with and act on
shared data.

5. Copyright © 2018 Accenture. All rights reserved. 5
TRADITIONAL DATABASES
THE RESULTS
Increased security, greater cost efficiency,
and optimized reconciliation processes.
SHARED DATABASES
MESSAGING
RECONCILE
MESSAGING
RECONCILE
RECONCILE
MESSAGING
RECONCILE
MESSAGING
TRUST

6. Copyright © 2018 Accenture. All rights reserved. 6
NEW TYPE OF DATABASE
(Distributed Ledger)
ONE SOURCE OF TRUTH
(Decentralized)
AUDITABLE
(Insert Only)
SHAREABLE
(Selectively)
ENABLES FLATTENING OF BUSINESS MODELS
(Direct coordination with common infrastructure)
UNLOCKS VALUE ACROSS AN ECOSYSTEM
(Adds efficiencies and prevents inconsistencies)
BLOCKCHAIN BASICS
BLOCKCHAIN

7. Copyright © 2018 Accenture. All rights reserved. 7
BLOCKCHAIN WILL
IMPACT ALL AREAS OF
OPERATIONS
e.g. Supply Chain,
F&A, Sourcing &
Procurement
Costs
Reconciliation
Write Offs
& Disputes
BUYERS
& SELLERS
WARRANTY /
RETURNS
IDENTITY
(KYX)
CONTRACT
MGMT.
TRACK
& TRACE
TRANSACTIONS
& PAYMENTS
RISK & COMPLIANCE
Transparency
Agility
CSAT
Compliance

8. BEGIN PLANNING FOR
BLOCKCHAIN NOW
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A formal framework can help
you identify
Potential use
cases,
impacts, and
benefits
How to
approach
Blockchain
What you
want to
accomplish
Whom you
should
collaborate
with
1 2 3 4

9. THANK YOUwww.accenture.com/BlockchainBusinessOperations
MELANIE CUTLAN
melanie.j.cutlan@accenture.com
www.twitter.com/a
ccentureops
https://www.linkedin.co
m/company/
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www.youtube.com/c/Acce
ntureOperations
https://www.instagram.
com/accenture
operations
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Accenture
Operations
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