Franchising is a strategy being considered by small and medium retail stores in Vietnam to expand their business. Convenience stores dominate the retail market, with many franchises operating in Vietnam. Franchising faces challenges in Vietnam due to a lack of franchise industry experience and legal protections for franchisees. Potential franchisees have certain expectations around sales levels, profit margins, and business support when considering franchising their small retail stores. Competition in the convenience store market is increasing, with many local and international players pursuing different customer segments as the retail industry in Vietnam continues to grow.
Regardless of your industry, learn how the Big Box retailers spoof you into thinking that their prices are lower across the board than they actually are...Read More
The document discusses Sunday alcohol sales in Indiana from the perspectives of grocery stores and liquor stores. Grocery stores argue they should be allowed to sell cold beer on Sundays since they are already open and devote space to alcohol. Liquor stores counter that Sunday sales would increase labor costs without increasing revenue. The author believes demonizing alcohol can increase abuse and that liquor stores should innovate beyond best-selling beers and embrace specialty products. The author recommends liquor stores compromise by allowing Sunday sales but keeping their monopoly on cold carryout beer.
Buy It to Try It: Where New Consumer Expectations Meet Retail-Redefining Inno...National Retail Federation
However financially and logistically burdensome, ecommerce merchandise returns are a necessary evil. Yet most retailers haven’t fully grasped consumers’ attitudinal change -- what could be called conditional buying -- driving those returns. Three recent ecommerce models -- home try-on, subscription shopping and e-stylist -- have seized upon the conditional buying attitude as a given. Together, they symbolize retail’s shift from product- to service-centricity. Learn how these ecommerce models are capturing the new consumer fervor for convenience, curation and continuity and converting transactions into relationships in the process. Presentation from Retail's Digital Summit 2016.
Creating a Category: How Drizly Transformed the Adult Beverage Industry--One ...National Retail Federation
Now in 21 major metropolitan markets, alcohol delivery startup Drizly is using technology to serve up a superior online shopping experience. Drizly Co-Founder and CEO Nick Rellas is raw and honest as he shares his twin passions: problem solving and business, and opens up about starting a company in a fledgling category. Find out both the challenges uncovered and rewards earned as he and the Drizly team researched and navigated their way through the highly regulated alcohol industry while staying nimble and customer focused. Presentation from Retail's Digital Summit 2016.
This document summarizes information about the big four accounting firms: KPMG, PricewaterhouseCoopers, Deloitte, and Ernst & Young. It notes that they set global standards but their ownership is secret. It also states that they have paid billions in fines for issues like compromising independence and improper accounting practices when working with clients. The document questions why they are still respected in India and hired as advisors to the government despite these issues and credentials. It encourages spreading awareness about their activities.
The document discusses several examples of companies responding to product issues and how their responses impacted sales and reputation. It describes how Suzuki denied issues with its Samurai rolling over, which led to plummeting sales, while Daimler-Benz admitted a rolling issue with its A-class, quickly addressed it, and retained most of its orders. WorldCom admitted to intentionally hiding $4 billion in expenses, leading to bankruptcy, while insider trading cases resulted in costly charges against Martha Stewart and others who illegally profited from non-public information. Acting ethically and with social responsibility benefits companies and investors in the long run compared to unethical behavior seeking short-term gains.
This document discusses reasons why businesses fail to grow, with a focus on poor marketing as a key contributor. Some key points:
- Only 5% of companies reach $1 million in annual sales and 0.08% reach $5 million, showing how few businesses experience significant growth.
- 90% of businesses become stagnant, with 60% of those stagnant businesses citing poor marketing as a critical reason.
- Studies found that businesses that continued advertising during recessions had much higher sales than those that cut advertising costs. For example, when milk advertising was cut in the early 1990s, sales plummeted and took over a year to rebound.
- Many business executives lack confidence in their
Franchising is a strategy being considered by small and medium retail stores in Vietnam to expand their business. Convenience stores dominate the retail market, with many franchises operating in Vietnam. Franchising faces challenges in Vietnam due to a lack of franchise industry experience and legal protections for franchisees. Potential franchisees have certain expectations around sales levels, profit margins, and business support when considering franchising their small retail stores. Competition in the convenience store market is increasing, with many local and international players pursuing different customer segments as the retail industry in Vietnam continues to grow.
Regardless of your industry, learn how the Big Box retailers spoof you into thinking that their prices are lower across the board than they actually are...Read More
The document discusses Sunday alcohol sales in Indiana from the perspectives of grocery stores and liquor stores. Grocery stores argue they should be allowed to sell cold beer on Sundays since they are already open and devote space to alcohol. Liquor stores counter that Sunday sales would increase labor costs without increasing revenue. The author believes demonizing alcohol can increase abuse and that liquor stores should innovate beyond best-selling beers and embrace specialty products. The author recommends liquor stores compromise by allowing Sunday sales but keeping their monopoly on cold carryout beer.
Buy It to Try It: Where New Consumer Expectations Meet Retail-Redefining Inno...National Retail Federation
However financially and logistically burdensome, ecommerce merchandise returns are a necessary evil. Yet most retailers haven’t fully grasped consumers’ attitudinal change -- what could be called conditional buying -- driving those returns. Three recent ecommerce models -- home try-on, subscription shopping and e-stylist -- have seized upon the conditional buying attitude as a given. Together, they symbolize retail’s shift from product- to service-centricity. Learn how these ecommerce models are capturing the new consumer fervor for convenience, curation and continuity and converting transactions into relationships in the process. Presentation from Retail's Digital Summit 2016.
Creating a Category: How Drizly Transformed the Adult Beverage Industry--One ...National Retail Federation
Now in 21 major metropolitan markets, alcohol delivery startup Drizly is using technology to serve up a superior online shopping experience. Drizly Co-Founder and CEO Nick Rellas is raw and honest as he shares his twin passions: problem solving and business, and opens up about starting a company in a fledgling category. Find out both the challenges uncovered and rewards earned as he and the Drizly team researched and navigated their way through the highly regulated alcohol industry while staying nimble and customer focused. Presentation from Retail's Digital Summit 2016.
This document summarizes information about the big four accounting firms: KPMG, PricewaterhouseCoopers, Deloitte, and Ernst & Young. It notes that they set global standards but their ownership is secret. It also states that they have paid billions in fines for issues like compromising independence and improper accounting practices when working with clients. The document questions why they are still respected in India and hired as advisors to the government despite these issues and credentials. It encourages spreading awareness about their activities.
The document discusses several examples of companies responding to product issues and how their responses impacted sales and reputation. It describes how Suzuki denied issues with its Samurai rolling over, which led to plummeting sales, while Daimler-Benz admitted a rolling issue with its A-class, quickly addressed it, and retained most of its orders. WorldCom admitted to intentionally hiding $4 billion in expenses, leading to bankruptcy, while insider trading cases resulted in costly charges against Martha Stewart and others who illegally profited from non-public information. Acting ethically and with social responsibility benefits companies and investors in the long run compared to unethical behavior seeking short-term gains.
This document discusses reasons why businesses fail to grow, with a focus on poor marketing as a key contributor. Some key points:
- Only 5% of companies reach $1 million in annual sales and 0.08% reach $5 million, showing how few businesses experience significant growth.
- 90% of businesses become stagnant, with 60% of those stagnant businesses citing poor marketing as a critical reason.
- Studies found that businesses that continued advertising during recessions had much higher sales than those that cut advertising costs. For example, when milk advertising was cut in the early 1990s, sales plummeted and took over a year to rebound.
- Many business executives lack confidence in their
La visita Gandia Histórica Teatralizada ofrece un recorrido por la ciudad de Gandia del siglo XV a través de actores vestidos como la familia Borgia. Los visitantes aprenden sobre la historia y monumentos de la ciudad mientras siguen a los actores. Al final, degustan productos típicos como el licor de Lucrecia y delicias de naranja cultivadas localmente.
El documento presenta el horario de la convocatoria ordinaria de 2015 de la prueba de acceso a enseñanzas universitarias oficiales de grado de la Universidad Complutense de Madrid. El horario detalla los días y horarios de los tres ejercicios de la fase general que son comentario de texto, historia y lengua extranjera, así como las diferentes asignaturas de modalidad que se examinarán cada día tanto de la fase general como de la fase específica. Además, se indican los exámenes de materias coincidentes que tend
Este documento establece lineamientos generales para el expendio y distribución de alimentos y bebidas preparados y procesados en escuelas del Sistema Educativo Nacional de México. Los lineamientos incluyen criterios nutrimentales que deben cumplir los alimentos y bebidas, así como tipos de alimentos que deben prohibirse. El objetivo es promover una alimentación escolar correcta que mejore la salud, rendimiento y asistencia de los estudiantes.
Este documento contiene un examen de ciencias (física) con 20 preguntas sobre conceptos de movimiento como velocidad, aceleración, desplazamiento, trayectoria y tipos de movimiento. También incluye preguntas sobre las aportaciones de Galileo al estudio del movimiento y sobre ondas longitudinales generadas por un movimiento oscilatorio.
El documento proporciona instrucciones sobre cómo publicar entradas en un blog utilizando Blogger. Explica los pasos para ingresar al escritorio de blogs en Blogger, crear una nueva entrada utilizando las herramientas de edición, agregar texto, imágenes, videos y enlaces, y publicar la entrada.
The document discusses the ongoing banking crisis that began in 2008. [1] It describes how many banks failed during this period due to risky mortgage-backed assets and how the government implemented programs like TARP to provide capital to banks. [2] However, the first $350 billion from TARP did little as banks hoarded the money instead of lending it. [3] The document outlines three main options currently being considered to further address the banking problem: having the government purchase bad assets, providing more capital to banks, and guaranteeing bank assets to insure against future losses.
In November of 2013 Doug McMillon had just been named the CEO MalikPinckney86
In November of 2013 Doug McMillon had just been named the CEO of Walmart Stores, Inc.
effective February 1, 2014. McMillon had unique preparation for the job. He had held senior
executive positions in Walmart’s domestic operations and had presided over both the
company's international operations and Sam's Club, Walmart’s discount club chain.
McMillon would likely need to draw upon his diverse experiences to successfully lead the
company in the face of mounting challenges.
As recently as 1979, Walmart had been a regional retailer little known outside the South
with 229 discount stores compared to the industry leader Kmart’s 1,891 stores. In less than
25 years, Walmart had risen to become the largest U.S. corporation in sales. With more than
$469 billion in revenues, Walmart had far eclipsed not only Kmart but all retail competitors.
Yet another measure of Walmart’s dominance was that it accounted for approximately 45
percent of general merchandise, 30 percent of health and beauty aids, and 29 percent of
non-food grocery sales in the United States.
Despite its remarkable record of success, though, Walmart was not without challenges.
Many observers believed that the company would find it increasingly difficult to sustain its
remarkable record of growth. Walmart faced a maturing market in its core business that
would not likely see the growth rates it had previously enjoyed. Growth in same-store sales
had declined in multiple quarters in the previous year. Many investors believed that
Walmart had reached a point of saturation with its stores. Supercenters had provided
significant growth for Walmart, but it was not clear how long they could deliver the
company's customary growth rates. The company added new stores at a prodigious rate, but
the new stores often cannibalized sales from nearby Walmart stores. Walmart faced
problems in other business areas as w& The Walmart-owned Sam's Club warehouse stores
had not measured up to Costco, their leading competitor International operations were
another challenge for Walmart Faced with slowing growth domestically, it had tried to
capitalize on international opportunities. These international efforts, however, had met with
only success at best.
Walmart was also a target for critics who attacked its record on social issues. Walmart had
been blamed for pushing production from the United States to low-wage overseas
producers. Some claimed that Walmart had almost single-handedly depressed wage growth
m the US. Economy. For many, Walmart had become a symbol of capitalism that had run
out of control. Indeed, Time magazine asked, "Will Walmart Steal Christmas?" Much of the
criticism directed at Walmart did not go beyond angry rhetoric. In many cases, however,
Walmart had faced stiff community opposition to building new stores.
With such challenges, some investment analysts questioned whether it was even possible for
a company lilac Wal-Mart, with more than $469 billion in sa ...
1) IKEA is cutting office jobs but opening more stores, creating net new jobs. Retail must adapt to changing consumer preferences and technology.
2) Successful retailers like Amazon and Alibaba put consumers first and move quickly, forcing others to focus on value, selection, and convenience.
3) Retail will be more integrated across digital and physical channels to provide seamless shopping experiences, but physical stores will still be important. The divide between large and small retailers will also increase.
Why are the retailers, both big and small, are disappointing the Wall Street nowadays? What is going wrong and how to fix it? What is missing in American commerce?
The document discusses how the current global recession has impacted virtually all sectors of the economy. It outlines how unemployment has led to mass foreclosures that have driven down home values significantly. This has negatively affected industries like healthcare, government, entertainment, and hospitality that rely on discretionary spending. The document proposes that Terra Asset Management can help property owners efficiently liquidate assets through their four step process during this difficult economy.
In November of 2013 Doug McMillon had just been named the CEO of Walma.docxsandraa52
Doug McMillon was named CEO of Walmart effective February 2014. He had diverse experience within Walmart in domestic operations, international operations, and Sam's Club. While Walmart was hugely successful, it faced challenges of market saturation, competition from discount retailers and online retailers, criticism over social issues, and pressure to sustain historic growth rates. Walmart's low prices and extensive use of technology, such as RFID and EDI systems with suppliers, helped it gain significant competitive advantages over other retailers. However, its dominance also put pressure on suppliers and was a source of criticism for some.
Dollar General has experienced significant organic growth in recent years, opening 537 new stores in 2006, 734 in 2005, and 722 in 2004. Dollar General's revenue grew from $6.1 billion in 2002 to $9.17 billion in 2006, while net income increased from $262 million to $138 million over the same period. The company's success is driven by its focus on low prices and convenience as an alternative to big box retailers for customers. While Dollar General has experienced success, it also faces competition from other dollar stores and discount retailers seeking to target value-conscious customers.
p a r t1Introduction toRetailingC h a p t e r 1P.docxalfred4lewis58146
p a r t
1
Introduction to
Retailing
C h a p t e r 1
Perspectives on Retailing
C h a p t e r 2
Retail Strategic Planning
and Operations Management
Perspectives on Retailing
OVERVIEW:
In this chapter, we acquaint you with the nature and scope of retailing.
We present retailing as a major economic force in the United States and
as a significant area for career opportunities. Finally, we introduce the
approach to be used throughout this text as you study and learn about
the operation of retail firms.
LEARNING OBJECTIVES:
After reading this chapter, you should be able to:
1. Explain what retailing is and why it is undergoing so much change
today.
2. Describe the five methods used to categorize retailers.
3. Understand what is involved in a retail career and be able to list the
prerequisites necessary for success in retailing.
4. Explain the different methods for the study and practice of retailing.
What Is Retailing, and Why Is It Undergoing So Much
Change Today?LO 1
What is retailing, and
why is it undergoing so
much change today?
It is easy to take for granted the impact retailing has on our economy and lifestyle.
The full importance of this statement was recently pointed out to one of the authors
when his niece, after working in New York City and Atlanta, made a career move to a
town of 15,000 in the upper Midwest. While the town had a regular Walmart (not a
Supercenter), she was now 41 miles from a Target and Walmart Supercenter and
almost three hours from a major department store. While she now spent less time in
stores, she was frustrated by the lack of selections. As a result, her overall spending
declined. This situation illustrates the impact retailing has on the economic pros-
perity of any nation as well as the lifestyle of individuals. History has shown that the
nations that have benefited from the greatest economic and social progress have
been those with a strong retail sector.1 After all, it is retailing that is responsible for
matching the individual demands of the consumer with vast quantities of supplies
produced by a huge range of manufacturers and service providers.
Retailing’s contribution to a nation’s economic growth can be further pointed
out by these two examples. First, in 2006, the Nobel Peace Prize was given to
Bangladesh economist Muhammad Yunus and the Grameen Bank, a microretail
bank which he founded decades earlier. The prize committee recognized the
importance of financing the business aspirations of ‘‘millions of small people’’ with
c h a p t e r
1
loans as little as $20 to help some of the world’s most impoverished people start
businesses so that they could work to bring about their own development by
establishing small retail outlets that helped build the retailing sector of the
economy.
The second example can be found by looking at the impact of the world’s
largest retailer, Walmart, on the U.S. economy. One business writer suggested
tongue in cheek that Walmart, which was founded in Arkan.
Children's Apparel Retailers. Market Share ShiftGary White
The document discusses trends in the children's apparel retail market, including:
1) Flash sales sites like Zulily, Myhabit, and Nordstrom's Hautelook are gaining market share from brick-and-mortar retailers. These sites offer designer brands at discounted prices on a first-come, first-served basis.
2) Established retailers like Gymboree, The Children's Place, Gap Kids, and Old Navy are facing challenges with expense management and driving top-line growth through fashion and digital competency.
3) Department stores are also competing for the children's apparel market and have strengths in fashion, events, brands, and omni-channel strategies.
Children's apparel retailers. market share shiftGary White
Major market share shift in the children's apparel channel.
Can brick and mortar retail keep pace with online retailers.
How about the flash sales sites? Are they here to stay?
Gymboree, Children's Place, Carter's, Zulily, Hautelook, are all key players here.
There is no shortage of speculation that US department stores are poised to continue declining in the years ahead. Some even believe they could become extinct. However, there is evidence that department stores can revive their proposition with the right strategy
Leading Trends in Retail Innovation by Brian SolisBrian Solis
This document discusses trends in retail innovation based on interviews with executives from leading retailers. It finds that retailers are engaging in five key strategies to stay ahead of disruption: 1) constantly mapping the customer journey to create seamless cross-channel experiences; 2) conducting in-depth consumer research; 3) prioritizing innovations that target connected consumers; 4) investing in formal innovation programs; and 5) cultivating necessary digital skills across the organization. While many retailers struggle to adapt, those that understand changing consumer behavior and make consistent investments in innovation will be better positioned to succeed in the evolving retail landscape.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
La visita Gandia Histórica Teatralizada ofrece un recorrido por la ciudad de Gandia del siglo XV a través de actores vestidos como la familia Borgia. Los visitantes aprenden sobre la historia y monumentos de la ciudad mientras siguen a los actores. Al final, degustan productos típicos como el licor de Lucrecia y delicias de naranja cultivadas localmente.
El documento presenta el horario de la convocatoria ordinaria de 2015 de la prueba de acceso a enseñanzas universitarias oficiales de grado de la Universidad Complutense de Madrid. El horario detalla los días y horarios de los tres ejercicios de la fase general que son comentario de texto, historia y lengua extranjera, así como las diferentes asignaturas de modalidad que se examinarán cada día tanto de la fase general como de la fase específica. Además, se indican los exámenes de materias coincidentes que tend
Este documento establece lineamientos generales para el expendio y distribución de alimentos y bebidas preparados y procesados en escuelas del Sistema Educativo Nacional de México. Los lineamientos incluyen criterios nutrimentales que deben cumplir los alimentos y bebidas, así como tipos de alimentos que deben prohibirse. El objetivo es promover una alimentación escolar correcta que mejore la salud, rendimiento y asistencia de los estudiantes.
Este documento contiene un examen de ciencias (física) con 20 preguntas sobre conceptos de movimiento como velocidad, aceleración, desplazamiento, trayectoria y tipos de movimiento. También incluye preguntas sobre las aportaciones de Galileo al estudio del movimiento y sobre ondas longitudinales generadas por un movimiento oscilatorio.
El documento proporciona instrucciones sobre cómo publicar entradas en un blog utilizando Blogger. Explica los pasos para ingresar al escritorio de blogs en Blogger, crear una nueva entrada utilizando las herramientas de edición, agregar texto, imágenes, videos y enlaces, y publicar la entrada.
The document discusses the ongoing banking crisis that began in 2008. [1] It describes how many banks failed during this period due to risky mortgage-backed assets and how the government implemented programs like TARP to provide capital to banks. [2] However, the first $350 billion from TARP did little as banks hoarded the money instead of lending it. [3] The document outlines three main options currently being considered to further address the banking problem: having the government purchase bad assets, providing more capital to banks, and guaranteeing bank assets to insure against future losses.
In November of 2013 Doug McMillon had just been named the CEO MalikPinckney86
In November of 2013 Doug McMillon had just been named the CEO of Walmart Stores, Inc.
effective February 1, 2014. McMillon had unique preparation for the job. He had held senior
executive positions in Walmart’s domestic operations and had presided over both the
company's international operations and Sam's Club, Walmart’s discount club chain.
McMillon would likely need to draw upon his diverse experiences to successfully lead the
company in the face of mounting challenges.
As recently as 1979, Walmart had been a regional retailer little known outside the South
with 229 discount stores compared to the industry leader Kmart’s 1,891 stores. In less than
25 years, Walmart had risen to become the largest U.S. corporation in sales. With more than
$469 billion in revenues, Walmart had far eclipsed not only Kmart but all retail competitors.
Yet another measure of Walmart’s dominance was that it accounted for approximately 45
percent of general merchandise, 30 percent of health and beauty aids, and 29 percent of
non-food grocery sales in the United States.
Despite its remarkable record of success, though, Walmart was not without challenges.
Many observers believed that the company would find it increasingly difficult to sustain its
remarkable record of growth. Walmart faced a maturing market in its core business that
would not likely see the growth rates it had previously enjoyed. Growth in same-store sales
had declined in multiple quarters in the previous year. Many investors believed that
Walmart had reached a point of saturation with its stores. Supercenters had provided
significant growth for Walmart, but it was not clear how long they could deliver the
company's customary growth rates. The company added new stores at a prodigious rate, but
the new stores often cannibalized sales from nearby Walmart stores. Walmart faced
problems in other business areas as w& The Walmart-owned Sam's Club warehouse stores
had not measured up to Costco, their leading competitor International operations were
another challenge for Walmart Faced with slowing growth domestically, it had tried to
capitalize on international opportunities. These international efforts, however, had met with
only success at best.
Walmart was also a target for critics who attacked its record on social issues. Walmart had
been blamed for pushing production from the United States to low-wage overseas
producers. Some claimed that Walmart had almost single-handedly depressed wage growth
m the US. Economy. For many, Walmart had become a symbol of capitalism that had run
out of control. Indeed, Time magazine asked, "Will Walmart Steal Christmas?" Much of the
criticism directed at Walmart did not go beyond angry rhetoric. In many cases, however,
Walmart had faced stiff community opposition to building new stores.
With such challenges, some investment analysts questioned whether it was even possible for
a company lilac Wal-Mart, with more than $469 billion in sa ...
1) IKEA is cutting office jobs but opening more stores, creating net new jobs. Retail must adapt to changing consumer preferences and technology.
2) Successful retailers like Amazon and Alibaba put consumers first and move quickly, forcing others to focus on value, selection, and convenience.
3) Retail will be more integrated across digital and physical channels to provide seamless shopping experiences, but physical stores will still be important. The divide between large and small retailers will also increase.
Why are the retailers, both big and small, are disappointing the Wall Street nowadays? What is going wrong and how to fix it? What is missing in American commerce?
The document discusses how the current global recession has impacted virtually all sectors of the economy. It outlines how unemployment has led to mass foreclosures that have driven down home values significantly. This has negatively affected industries like healthcare, government, entertainment, and hospitality that rely on discretionary spending. The document proposes that Terra Asset Management can help property owners efficiently liquidate assets through their four step process during this difficult economy.
In November of 2013 Doug McMillon had just been named the CEO of Walma.docxsandraa52
Doug McMillon was named CEO of Walmart effective February 2014. He had diverse experience within Walmart in domestic operations, international operations, and Sam's Club. While Walmart was hugely successful, it faced challenges of market saturation, competition from discount retailers and online retailers, criticism over social issues, and pressure to sustain historic growth rates. Walmart's low prices and extensive use of technology, such as RFID and EDI systems with suppliers, helped it gain significant competitive advantages over other retailers. However, its dominance also put pressure on suppliers and was a source of criticism for some.
Dollar General has experienced significant organic growth in recent years, opening 537 new stores in 2006, 734 in 2005, and 722 in 2004. Dollar General's revenue grew from $6.1 billion in 2002 to $9.17 billion in 2006, while net income increased from $262 million to $138 million over the same period. The company's success is driven by its focus on low prices and convenience as an alternative to big box retailers for customers. While Dollar General has experienced success, it also faces competition from other dollar stores and discount retailers seeking to target value-conscious customers.
p a r t1Introduction toRetailingC h a p t e r 1P.docxalfred4lewis58146
p a r t
1
Introduction to
Retailing
C h a p t e r 1
Perspectives on Retailing
C h a p t e r 2
Retail Strategic Planning
and Operations Management
Perspectives on Retailing
OVERVIEW:
In this chapter, we acquaint you with the nature and scope of retailing.
We present retailing as a major economic force in the United States and
as a significant area for career opportunities. Finally, we introduce the
approach to be used throughout this text as you study and learn about
the operation of retail firms.
LEARNING OBJECTIVES:
After reading this chapter, you should be able to:
1. Explain what retailing is and why it is undergoing so much change
today.
2. Describe the five methods used to categorize retailers.
3. Understand what is involved in a retail career and be able to list the
prerequisites necessary for success in retailing.
4. Explain the different methods for the study and practice of retailing.
What Is Retailing, and Why Is It Undergoing So Much
Change Today?LO 1
What is retailing, and
why is it undergoing so
much change today?
It is easy to take for granted the impact retailing has on our economy and lifestyle.
The full importance of this statement was recently pointed out to one of the authors
when his niece, after working in New York City and Atlanta, made a career move to a
town of 15,000 in the upper Midwest. While the town had a regular Walmart (not a
Supercenter), she was now 41 miles from a Target and Walmart Supercenter and
almost three hours from a major department store. While she now spent less time in
stores, she was frustrated by the lack of selections. As a result, her overall spending
declined. This situation illustrates the impact retailing has on the economic pros-
perity of any nation as well as the lifestyle of individuals. History has shown that the
nations that have benefited from the greatest economic and social progress have
been those with a strong retail sector.1 After all, it is retailing that is responsible for
matching the individual demands of the consumer with vast quantities of supplies
produced by a huge range of manufacturers and service providers.
Retailing’s contribution to a nation’s economic growth can be further pointed
out by these two examples. First, in 2006, the Nobel Peace Prize was given to
Bangladesh economist Muhammad Yunus and the Grameen Bank, a microretail
bank which he founded decades earlier. The prize committee recognized the
importance of financing the business aspirations of ‘‘millions of small people’’ with
c h a p t e r
1
loans as little as $20 to help some of the world’s most impoverished people start
businesses so that they could work to bring about their own development by
establishing small retail outlets that helped build the retailing sector of the
economy.
The second example can be found by looking at the impact of the world’s
largest retailer, Walmart, on the U.S. economy. One business writer suggested
tongue in cheek that Walmart, which was founded in Arkan.
Children's Apparel Retailers. Market Share ShiftGary White
The document discusses trends in the children's apparel retail market, including:
1) Flash sales sites like Zulily, Myhabit, and Nordstrom's Hautelook are gaining market share from brick-and-mortar retailers. These sites offer designer brands at discounted prices on a first-come, first-served basis.
2) Established retailers like Gymboree, The Children's Place, Gap Kids, and Old Navy are facing challenges with expense management and driving top-line growth through fashion and digital competency.
3) Department stores are also competing for the children's apparel market and have strengths in fashion, events, brands, and omni-channel strategies.
Children's apparel retailers. market share shiftGary White
Major market share shift in the children's apparel channel.
Can brick and mortar retail keep pace with online retailers.
How about the flash sales sites? Are they here to stay?
Gymboree, Children's Place, Carter's, Zulily, Hautelook, are all key players here.
There is no shortage of speculation that US department stores are poised to continue declining in the years ahead. Some even believe they could become extinct. However, there is evidence that department stores can revive their proposition with the right strategy
Leading Trends in Retail Innovation by Brian SolisBrian Solis
This document discusses trends in retail innovation based on interviews with executives from leading retailers. It finds that retailers are engaging in five key strategies to stay ahead of disruption: 1) constantly mapping the customer journey to create seamless cross-channel experiences; 2) conducting in-depth consumer research; 3) prioritizing innovations that target connected consumers; 4) investing in formal innovation programs; and 5) cultivating necessary digital skills across the organization. While many retailers struggle to adapt, those that understand changing consumer behavior and make consistent investments in innovation will be better positioned to succeed in the evolving retail landscape.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
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1. Big Box Stores
Retailer after retailer is going out of business. It’s not just the Mom and Pop shops that
are closing their doors; major retailers such as Circuit City are also closing their doors.
Late in 2008 Mervyn’s also announced they were shutting down. In January regional
department store, Gottschalk’s also went into bankruptcy. Steve and Barry’s, and KB
toys are also major names which are now in bankruptcy. You can add Linen’s ‘N Things
and The Sharper Image to the list also. There are severe dangers of more major retailers
closing.
Clearly when retailers close, it affects the overall perception of the economy and
consumer spending. The more stores that close, the more consumers keep their money in
their own pocket. Getting consumers to spend is, after all, one of the major goals of the
stimulus package President Obama has now signed into law.
There is worry about what other retailers are next. Other major retailers are in trouble
too. Saks is down 24%. Abercrombie & Fitch is down 19 percent. Gap is down 18
percent. However, some are not struggling as much. For example, Macy’s and Target
are both down only 3-4%. However, Macy’s is still planning on closing 11 stores this
year and will cut 7,000 jobs. These retailers are trying to control their profit by limiting
inventory. A big implication of this slow down is that there is and will continue to be a
glut of retail space available if someone wants to open a business today.
But the vacancies left by the big box stores are painful. Often times it is leaving a strip
mall without a major anchor which affects shopper’s perceptions of the entire mall. This,
in turn, has negative consequences on all of the stores in a mall which has lost an anchor.
Burt Flickinger, managing director of SRG insights says between 2,000 and 3,000
shopping malls could close in 2009. He also predicts that upwards of 200,000 retail
stores and restaurants could close this year.
Many major retailers who have gone through very aggressive expansion plans such as
Starbucks are now closing under-performing stores and significantly cutting back on how
many new stores they open. David Glickman, VP of Grubb & Ellis retail group says “a
lot of retailers are taking a more conservative approach not opening many stores or…are
in hibernation.” Some see what’s happening in the market as far worse. Howard
Davidowitz, chairman of a national retail consulting business says “It’s an absolute
disaster. What a mall represents is discretionary spending and discretionary spending is
in a depression.”
The credit market only adds more pain to the picture. Credit ratings companies are
making it tougher for some companies to access credit to buy inventory. Standard &
Poor’s put six companies on a negative credit watch. They include Sears, Macy’s,
Nordstrom, J.C. Penny and Dillard’s.
2. Shopping malls are hurting significantly. Without their anchors not only do they lose the
majority of their revenue, but customers stop coming and puts the smaller tenants in a
very precarious situation of losing out on the traffic the anchors drove for them. The fore
some mall developers are in great danger themselves. The second largest mall operator,
General Growth Properties stock has fallen to as low as $1 per share.
The National Retail Association projects that the vacancy rate will jump to almost 13% in
the third quarter of 2008 from 10% in the same period last year. Vacancy rates in smaller
regional malls also rose 7% in the October through December period of 2008. The
smaller malls may not be affected quite so badly in that they don’t tend to hold a lot of
national anchor stores.
The malls, the retailers and the consumer are all entwined in a very delicate ecosystem.
When one group suffers, there is a trickle down effect. When all three groups are
suffering, then everyone is in trouble.
There is also a social loss to report with so many malls suffering. Malls have historically
been a place for people to gather, talk, eat and socialize. As they disappear or shrink,
there is a loss for people to have a place to go. So there are significant social and
economic impacts at play.
The cities in which the malls are located also hurt when stores close. Many cities depend
heavily on tax revenue derived from shopping malls. Needless to say when stores and
malls close, American’s lose their jobs.
What are you to do if you own a mall or major store and need to sell? You can use of the
major Wall Street boy’s to sell your property. These big firms command large fees and
also, they bring in local experts to help and they also come with big fees to help you stop
the bleeding.
There is an option, however. A local Southern California company, Terra Asset
Management.com is an expert in liquidation risk and work to sell your dealership, mall.
or strip, and or the land to interested parties. Operating in Palm Springs, Terra Asset
Managers and its partners have unique foreclosure expertise and are the leading
foreclosure specialists in Southern California. Terra Asset Management.com can cut
your time of sale down. Equally important, Terra can limit your liquidation risk and most
importantly Terra has the resources and the relationships to get your property, stores,
brands, and company(s) sold quickly anywhere in the United States.
The 4 step process of Terra Asset Management.com takes the worry off your shoulders
and handles all aspects of selling the property.
Step 1: Terra takes over the property so you don’t have to be involved
Step 2: They take the property and put in on the right path. They will handle all
repairs or other things that may keep you from selling it quickly.
3. Step 3: Terra handles all of the day to day operations of the property including
maintenance and upkeep.
Step 4: Terra disposes of your property in the quickly and easily and puts the most
money back into your pocket.
Terra Asset Management.com is a full services real estate firm and has contractors,
CPA’s, legal and other help that may be necessary for you to sell your property.
If you have a retail store or shopping Mall and you want it sold, call Terra Asset
Management.com. (760) 408-8998 or reolord@aol.com