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Town of Bethlehem’s Community Branding,
Marketing and Economic Development Initiative
Focus Sessions Findings Report Presentation
Presented by Sullivan Creative
Focus Groups & Online Survey Participant Overview
A total of 99 people participated in either a Focus Group or took an Online Survey.
The majority of participants were Bethlehem residents and/or businesses owners.
Categories of Focus Groups and Online Surveys include:
• Public Input Session
• Hotel, Lodging, Restaurants
• Arts, Culture, Historical
• Local businesses
(non-hospitality)
• Outdoor recreational
Bethlehem’s Physical Assets & Attributes
Land, buildings, transportation, and facilities that strengthen the community.
History
The following were identified as reoccurring answers to questions regarding Bethlehem’s
physical assets and attributes:
Location/Nature
Location/Access
• Landscape, scenery, elevation, air quality, Ammonoosuc River
• Nostalgia for simpler times, grand hotels, trams & trains
• Where Route 302 and I-93 interchange – “The Crossroads”
• Quieter side of the Notches
Bethlehem’s Physical Assets & Attributes
Land, buildings, transportation, and facilities that strengthen the community.
Resources for Outdoor Activities/Recreation
The following were identified as reoccurring answers to questions regarding Bethlehem’s
physical assets and attributes:
Cultural Resources
• Plenty to do in Bethlehem
- Trails (hiking, biking, walking, snowshoeing, etc.), The Rocks, Golfing
• Proximity to other popular activities
- Bretton Woods, Mt. Washington Cog Railway, Santa’s Village
• Colonial Theatre, First Fridays, gazebo concerts
Bethlehem’s Physical Assets & Attributes
Land, buildings, transportation, and facilities that strengthen the community.
Downtown Bethlehem (Village)
The following were identified as reoccurring answers to questions regarding Bethlehem’s
physical assets and attributes:
Town Resources
• Funky, quaint and boutique-y
• There is enough in town to encourage residents to stay in town
and support locally as much as possible
• Everyday amenities – Village Store, Irving, Post Office
• Excellent school and supportive police and fire departments
• Pool, Library
Bethlehem’s Intangible Assets and Attributes
Experiences, feelings that differentiate the community from others
Uniquely rich in cultural and recreational assets for a small town (hits above its weight)
The following were identified as reoccurring answers to questions regarding Bethlehem’s
intangible assets and attributes:
• Better/more than one expects in a rural town in Northern New Hampshire
• Can be hunting for the day and then get a gourmet meal or head to the brew
pub for dinner
• Bethlehem offers a chance to log off and reconnect –this mentality is adaptable
no matter how someone chooses to ‘reconnect’ (hike, read, ski, etc.)
Bethlehem’s Intangible Assets and Attributes
Experiences, feelings that differentiate the community from others
There is a sense that the physical setting and past/current cultural assets have attracted a
community that has many positive attributes
The following were identified as reoccurring answers to questions regarding Bethlehem’s
intangible assets and attributes:
• Progressive, but also respect history
• Individual personalities, but shared values (likeminded, adventurous, are drawn to the town)
• Dynamic age groups – different age groups are interested in Bethlehem for different reasons
Town (including government) cares/treats people like individuals
• Locals support locals – strong relationships with locals help keep businesses open
• Visitors appreciate locally-owned businesses and interacting with locals
Colors That Represent Bethlehem
The top trending colors from focus groups and survey results
Blue Green Alpenglow White Autumn
Words That Represent Bethlehem
Keywords that represent Bethlehem as reported by focus groups and survey takers
Tagline Options
Keywords that represent Bethlehem as reported by focus groups and survey takers
• Find Your Peak Experience
• Elevate Your Life
• Just Be | Bethlehem, NH
• All Paths Lead Here
• We Make the Mountains Memorable
• Great Views. Even Better People.
• North of the Notches, In the Heart of It All
• Your Hometown Awaits
• A Grand Place
Based off of all of the keywords and overall repetitive
themes from all focus groups and surveys, Sullivan
Creative recommends the following tagline…
Just Be | Bethlehem, NH
Be inspired. Be adventurous. Be a part of history.
Be an individual. Be one with your community.
Bethlehem is a place that beckons, that welcomes. You might be a mother with three
young kids, or an outdoor adventurer with peaks to cross off your list. You could be a
longtime resident who has found their belonging in this place among the mountains, or a
brand-new visitor discovering town around every unknown turn. Whoever you are, and
whatever you dream of doing, in Bethlehem, you can just be.
Just Be | Bethlehem, NH
Just Be | Bethlehem, NH
Examples of other community entities using a similar style of tagline:
Berkshires, MANew Mexico Brattleboro, VT Rochester, NY California
Moving Forward…
The following recommendations and next steps in the Town of
Bethlehem’s Community Branding, Marketing and Economic
Development Imitative will be happening simultaneously. These
recommendations and next steps are based off of the original
proposal presented by Sullivan Creative as well as other additions
based off of focus group feedback.
Moving Forward…
• Approval of tagline and subsequent messaging points
• Develop logo
Upon completion, a style guide will be created to provide guidance for design direction
and future marketing pieces
• Develop sitemap and finalize content for new website for the Town of Bethlehem
Follow the new look and feel, add in elements that were requested in focus groups
• Build a targeted, integrated marketing plan based on research
• Additional testing of results from Findings Report – push out to visitors via
community partners (lodging and attractions, potentially paid social media)
• “Bethlehem Business Meet-Up” co-hosted by WREN and Bethlehem Re-Imagined
and the Town of Bethlehem
Thank You!

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Bethlehem Presentation

  • 1. Town of Bethlehem’s Community Branding, Marketing and Economic Development Initiative Focus Sessions Findings Report Presentation Presented by Sullivan Creative
  • 2. Focus Groups & Online Survey Participant Overview A total of 99 people participated in either a Focus Group or took an Online Survey. The majority of participants were Bethlehem residents and/or businesses owners. Categories of Focus Groups and Online Surveys include: • Public Input Session • Hotel, Lodging, Restaurants • Arts, Culture, Historical • Local businesses (non-hospitality) • Outdoor recreational
  • 3. Bethlehem’s Physical Assets & Attributes Land, buildings, transportation, and facilities that strengthen the community. History The following were identified as reoccurring answers to questions regarding Bethlehem’s physical assets and attributes: Location/Nature Location/Access • Landscape, scenery, elevation, air quality, Ammonoosuc River • Nostalgia for simpler times, grand hotels, trams & trains • Where Route 302 and I-93 interchange – “The Crossroads” • Quieter side of the Notches
  • 4. Bethlehem’s Physical Assets & Attributes Land, buildings, transportation, and facilities that strengthen the community. Resources for Outdoor Activities/Recreation The following were identified as reoccurring answers to questions regarding Bethlehem’s physical assets and attributes: Cultural Resources • Plenty to do in Bethlehem - Trails (hiking, biking, walking, snowshoeing, etc.), The Rocks, Golfing • Proximity to other popular activities - Bretton Woods, Mt. Washington Cog Railway, Santa’s Village • Colonial Theatre, First Fridays, gazebo concerts
  • 5. Bethlehem’s Physical Assets & Attributes Land, buildings, transportation, and facilities that strengthen the community. Downtown Bethlehem (Village) The following were identified as reoccurring answers to questions regarding Bethlehem’s physical assets and attributes: Town Resources • Funky, quaint and boutique-y • There is enough in town to encourage residents to stay in town and support locally as much as possible • Everyday amenities – Village Store, Irving, Post Office • Excellent school and supportive police and fire departments • Pool, Library
  • 6. Bethlehem’s Intangible Assets and Attributes Experiences, feelings that differentiate the community from others Uniquely rich in cultural and recreational assets for a small town (hits above its weight) The following were identified as reoccurring answers to questions regarding Bethlehem’s intangible assets and attributes: • Better/more than one expects in a rural town in Northern New Hampshire • Can be hunting for the day and then get a gourmet meal or head to the brew pub for dinner • Bethlehem offers a chance to log off and reconnect –this mentality is adaptable no matter how someone chooses to ‘reconnect’ (hike, read, ski, etc.)
  • 7. Bethlehem’s Intangible Assets and Attributes Experiences, feelings that differentiate the community from others There is a sense that the physical setting and past/current cultural assets have attracted a community that has many positive attributes The following were identified as reoccurring answers to questions regarding Bethlehem’s intangible assets and attributes: • Progressive, but also respect history • Individual personalities, but shared values (likeminded, adventurous, are drawn to the town) • Dynamic age groups – different age groups are interested in Bethlehem for different reasons Town (including government) cares/treats people like individuals • Locals support locals – strong relationships with locals help keep businesses open • Visitors appreciate locally-owned businesses and interacting with locals
  • 8. Colors That Represent Bethlehem The top trending colors from focus groups and survey results Blue Green Alpenglow White Autumn
  • 9. Words That Represent Bethlehem Keywords that represent Bethlehem as reported by focus groups and survey takers
  • 10. Tagline Options Keywords that represent Bethlehem as reported by focus groups and survey takers • Find Your Peak Experience • Elevate Your Life • Just Be | Bethlehem, NH • All Paths Lead Here • We Make the Mountains Memorable • Great Views. Even Better People. • North of the Notches, In the Heart of It All • Your Hometown Awaits • A Grand Place
  • 11. Based off of all of the keywords and overall repetitive themes from all focus groups and surveys, Sullivan Creative recommends the following tagline…
  • 12. Just Be | Bethlehem, NH Be inspired. Be adventurous. Be a part of history. Be an individual. Be one with your community. Bethlehem is a place that beckons, that welcomes. You might be a mother with three young kids, or an outdoor adventurer with peaks to cross off your list. You could be a longtime resident who has found their belonging in this place among the mountains, or a brand-new visitor discovering town around every unknown turn. Whoever you are, and whatever you dream of doing, in Bethlehem, you can just be.
  • 13. Just Be | Bethlehem, NH
  • 14. Just Be | Bethlehem, NH Examples of other community entities using a similar style of tagline: Berkshires, MANew Mexico Brattleboro, VT Rochester, NY California
  • 15. Moving Forward… The following recommendations and next steps in the Town of Bethlehem’s Community Branding, Marketing and Economic Development Imitative will be happening simultaneously. These recommendations and next steps are based off of the original proposal presented by Sullivan Creative as well as other additions based off of focus group feedback.
  • 16. Moving Forward… • Approval of tagline and subsequent messaging points • Develop logo Upon completion, a style guide will be created to provide guidance for design direction and future marketing pieces • Develop sitemap and finalize content for new website for the Town of Bethlehem Follow the new look and feel, add in elements that were requested in focus groups • Build a targeted, integrated marketing plan based on research • Additional testing of results from Findings Report – push out to visitors via community partners (lodging and attractions, potentially paid social media) • “Bethlehem Business Meet-Up” co-hosted by WREN and Bethlehem Re-Imagined and the Town of Bethlehem