SettlementOne Valuations - Appraisal Management Company

2. Our Values & Principles
We will be the recognized market leader and innovator of
choice; the provider of comprehensive services and technology
to our respective industries.
Our Principles
Excellence Operational Culture of Value of Partnership Corporate
in Service Efficiency Improvement Value every customer Responsibility
Value each customer Lean initiatives enable Continually look for ways and every role internal Commitment to operate
as if they are our only us to establish to enhance our service and external to the in a lawful and ethical
customer. business strategies technology, effectivenes organization, continually manner, improving the
and processes that s and improving our culture of economic development
provide outstanding profitability, delivering respect and of each business unit
value for our extraordinary value to appreciation. and their respective
customers. our customers. customers.

3. Corporate Brands
Parent Corporation
VOE Consumer Data
Appraisal
Mortgage Data Title Insurance Products
Products Pre-Employment
Quality Assurance Escrow Services Screening Web Marketing
Tools

4. Partial Client List
• American Pacific Mortgage • Ohio Valley Banc Corp • North Valley Bank
• Pentagon Federal Credit Union • Credit Union West • Opes Advisors
• First National Bank of Omaha • TD Bank N.A. • Mortgage Financial Group
• American Financial Network • Denali Alaskan FCU • Southern Bancorp
• First Mortgage Corporation • South Valley Bank and Trust • Bank of The Cascades
• PHH Home Loans • Eastland Financial Corporation • SPC Cooperative Credit Union
• Renasant • Burke & Herbert Bank & Trust • Hughes Federal Credit Union
• Bank of Internet USA • Integrity First Financial • Generations Federal Credit U
• Elevations Credit Union • Sun Federal Credit Union • First Bank & Trust of Murphy
• Redstone Federal Credit Union • Homewise, Inc. • Copiah Bank, N. A. – Crystal
• Deere Employees Credit Union • Security National Mortgage • Eastern Utah Community Credit Union
• Hoosier Hills Credit Union • Metro Bank • Devon Bank
• Safe Credit Union • Northwest Bank & Trust Co. • Central State Bank Mortgage
• Fidelity Homestead Savings Bank • E-Central Credit Union • Xcel Federal Credit Union
• Virginia Housing Development • Tidelands Bank • Troy Bank & Trust
• Credit Union of Colorado • Spirit of Alaska Federal Credit Union • Republic Bank
• Polish & Slavic Federal Credit Union • First Choice Loan Services • ISU Federal Credit Union
• TIB Bank of the Keys • Spire Federal Credit Union • FNB Mortgage Services, LLC
• Twinstar Credit Union • Pelican State Credit Union • First Metro Bank
• OSU Federal Credit Union • Florida Capital Bank Mortgage • San Diego Private Bank
• Blackhawk Community Credit Union • OA Mortgage dba Terra Mortgage • People's Independent Bank
• Citadel Federal Credit Union • Heritage Credit Union • Mutual 1st Federal Credit Union
• Millenium Home Mortgage • Fibre Credit Union • MidSouth Mortgage Company
• First Savings Mortgage • Campus Federal Credit Union • Green Bank
• Mountain West Bank • Santa Cruz Home Finance • FNB Hamilton Bank
• Savings Bank of Mendocino • Greater Iowa Credit Union • First Exchange Bank
• Community Mortgage Funding • Great Lakes Credit Union • Falcon International Bank
• Westerra Credit Union • PIMA Federal Credit Union • Texell Federal Credit Union
• Arizona Central Credit Union • 1st Financial Federal Credit • Landmark Community Bank
• Pacific Union Financial • On Q Financial • First Southern State Bank
• Gibsland Bank & Trust • Five Star Credit Union • Farmers Insurance Federal
• Commercial Bank of Ozark • Colorado Credit Union • CB&S Bank

5. Vice President of Operations
Vicky Hamilton, Vice President of Operations
• Responsibilities: All aspects of operations within the Valuation division
• Experience:
• Over 30 years in mortgage lending and banking
• Held executive level positions with large banks including Wells Fargo, JP
Morgan Chase, and Wachovia
• Served as Vice President of West Coast Operations for First American
Eappraiseit
• Expertise:
• Management of operations, sales, and servicing functions in
retail, wholesale, and correspondent channels
• Underwriting and compliance expertise
• Leadership: Managed in excess of 150 employees

6. Director of Quality Assurance
Jo Hartman, Director of Quality Assurance
• Responsibilities:
• All quality control functions including compliance to Appraisal
Independence regulations, FNMA, FHLMC, FHA, and USPAP guidelines
• Oversees SettlementOne‟s Quarterly Review services being performed as
the 10% random selection audit per Fannie Mae Selling Guide regulations
• Experience:
• Worked in the appraisal industry for the past 24 years and is a Certified
Appraiser
• Over 20 years working for financial institutions and appraisal management
companies (18 years in management)
• Leadership: Prior to joining SettlementOne, was responsible for the
management of over 100 staff appraisers and fee panel of over 10,000
appraisers

7. SettlementOne Operating Departments
Panel Management – Credentialing of
Headed by executives with Client approved appraisers, ability to
over 100 years combined supplement with SettlementOne National
Panel, and appraiser maintenance
experience in appraisal
operations & management
Operations – Ordering, processing,
• Experience delivering and communicating during the
appraisal process
• One-stop Fulfillment
• Responsive Service Quality Assurance – Manual review of
every appraisal prior to delivery to lender,
quarterly 10% Quality Control audit of lender
appraisals per Appraisal Guidelines
Technology – Develops, implements, and
maintains all technical servicing needs,
assuring a security level of SAS 70 Type II
for all transactions

8. SettlementOne Compliance Summary
Compliance, Service, & Excellence
SettlementOne helps lenders maintain compliance with the latest
appraisal regulations by providing you with the resources you need to
streamline operations in accordance with:
• Fannie Mae Appraiser
Independence Rules
• Freddie Mac
• Interagency Guidelines
• Dodd-Frank
• Individual State Requirements

9. Uniform Mortgage Data Program
Fannie Mae, Freddie Mac, & FHFA Uniform Mortgage Data
Program (UMDP)
Components of UMDP:
UAD (Uniform Appraisal Dataset) – SettlementOne
reviews each appraisal to ensure compliance with UAD
standards
UCDP (Uniform Collateral Data Portal) - Automated
delivery to one or both of the GSE‟s, at no charge

10. About SettlementOne Valuation Company
Benefits of Partnering with SettlementOne:
• National appraiser panel
• Dedicated coordinating teams
• Certified & licensed appraisal
review teams
• Advanced technology
solutions
• Fully compliant valuation
solutions program

11. SettlementOne Panel Options
SettlementOne Provides the Ability to Create a Custom Panel
Retain trusted appraiser relationships–
simply provide SettlementOne with your
current panel, and we‟ll establish
appraiser geographic territories, and
monitor the accuracy and rotation of
appraisers for you.
SettlementOne‟s National Panel
• Access to 20,000 appraisers nationwide
• Over 85% of our appraisers are Certified
• Ability to supplement geographic
deficiencies
• Create subsets based on loan programs
or property type
• Industry leading pay

12. Appraiser Independence: Appraisal Guidelines
Fully Managed Appraiser Credentialing
• Service Level Requirements
• Update/Verify Licensing
• Document E&O/Certifications
• Maintain Disciplinary Procedures
• Monitor Exclusionary Lists
• Maintain Ongoing Eligibility

13. Ordering Process
Ordering Process:
• Non-compliant: Order placed by a processor or anyone reporting to
a member of the mortgage division
• Not efficient: Order placed via fax, email, or phone. Too time-
consuming, error-prone, and difficult to ensure non-preferred rotation
• Increased risk & liability: Order placed via email or phone, which
can direct to an appraiser (potential for non-compliance)
With SettlementOne, benefit from:
• Compliant ordering
• Streamlined ordering process
• Compliant communications
• Effective pipeline management
• Ordering efficiency
Partner with SettlementOne and Create efficiencies and reduce risk!

14. Appraisal Order Logic
Proximity Logic
• Property is mapped, 3 closest
appraisers are shown in rotation
based on proximity to subject
property
• Mileage radius for mapping is
customized based off of panel.
Standard is 10 miles moving out
to 20 miles
Assignment Logic
• Certifications
• Proximity
• Availability – Analyzed past quality
ratings
• Capacity – Reviews current
pipeline & ability to deliver timely

15. SettlementOne Solution: Appraisal Guidelines
The average number of communications with the appraiser per transaction is 4.5.
With SettlementOne, you save almost a full work week
(37.5 hours of valuable employee time) each month
SettlementOne‟s Dedicated Team Approach
is a Unique Advantage
• Responsive coordinators
• Industry leading turntimes
• Assignment with personnel oversight
• Knowledgeable on your orders
• Quick resolution to issues
• No impersonal call centers
• Operational efficiency
• Ensures compliance by eliminating direct
communication with processors & appraisers

16. Operations Overview – Quality Control
Did you know…
• 35% of all appraisals contain errors
With SettlementOne Valuation, our thorough QC process and staff of qualified
reviewers ensures we significantly reduce errors & close loans on time.
Customized Review Process
• Technical & manual QC on every order
• Incorporate lender underwriting checklist
• Managed appraisal dispute process
• 24 hour post-completion corrections
• Non-influence Certificate with each order

17. Operations Overview – Quality Control
Manual QC
SettlementOne Valuation also performs a custom,
100% manual review on every appraisal prior to
delivery to assure the utmost in quality control.
We manage all the quality assurance process for
clients at the fraction of the time and cost of internal
reporting.
SettlementOne Valuation's Customized Review
Process includes:
 Customized QC checklist
 Review and maintenance of appraisal issues
 Disciplinary and strike process for appraisers
 Two touch process for each appraisal

18. Overview of Order Fulfillment Process
Order Verified, Appraiser
Secure Delivery of Selected, Order Placed,
Client Information Inspection Scheduled
Client Appraisal Appraiser
Request for Received by Completes
Appraisal SettlementOne Order
Coordinator
Notification to Client Notification to Client
Notification to Client
• Timely notifications
• Enhanced security
• Responsive service
• Efficient process
Notifications Sent to Client
management via throughout
platform Process, Secure Delivery
• Convenient pipeline
status notifications Order Delivered S1 Quality
with Compliance Review
Certificate
Notification to Client

19. Automated Appraisal Delivery to Borrower
Advantages of SettlementOne Appraisal Delivery
• Centralized delivery
• Compliant delivery & tracking
• Soft cost savings
At 100 loans per month, to deliver
appraisals via mail, the average
employee expense is $200 per
month. By using SettlementOne‟s
automated appraisal delivery, you
save $2,400 a year in mailing costs.

20. QC Testing Audit: Appraiser Guidelines
Quarterly Quality Control Testing &
Findings Report
• 2nd valuation run on a randomly selected
10% of appraisals, secondary product
free of charge
• Licensed appraiser completes all
comparative reviews
• Quarterly report provided includes
required findings for Fannie Mae &
Freddie Mac
• Quarterly report also meets new
regulatory requirements for Appraisal &
Evaluation Guidelines

21. Operations Overview – Branch Setup & Reporting
Ability to View Activity by „Parent/Child” Accounts
• View all branch/broker activity
• View order status by branch “Parent” Account
• Run real-time status reports • View admin reports by branch
̶ Date Range • Run real-time status reports
̶ Product Type • Control distributed organizations
̶ Export Data • Activate/deactivate branches
• Branches have no lateral access
Individual Branch Users
„Manager Level‟ Users
Branch 1 „Branch Only‟ Access Branch 2

22. Client Implementation
Pre Launch Timeline: Per Deployment Plan
 Setup includes
• Indentify official launch date, set timelines & customization
milestones leading up to date  Customized panel
• Agreement sign with non-binding trial period programmed
& fee schedule  Post-launch report
• Implementation meeting with Director of card
Operations & Account Management Team  SettlementOne
• Consultation between Client‟s Chief bears all costs
Underwriter & S1‟s Dedicated QC Team
• Set “test launch date” prior to official “full
launch date”
• Program client user list and branch lists into
S1 platform
• Set up Webinar training for all users with
training materials prior to test launch