Report of the findings of an web survey amongst those coming to the NHS Choices site to find information to help improve their mental health. The report uses the Di Clemente behaviour change model to identify the extent to which the site influences behaviour
This program is part of a comprehensive School Mental Health and High School Curriculum Guide.
Find out more about the guide by visiting:
teenmentalhealth.org
The school environment is an ideal place to begin the work of addressing mental health needs. Not only does the school offer a simple and cost-effective way of reaching youth, but it is also a convenient place where mental health can be linked with other aspects of health, such as physical health and nutrition, and with learning.
Mental health is essential to overall health and well-being. It involves how one thinks, feels, and acts when facing life's situations. Key aspects of mental health include cognitive thoughts, emotional feelings, and behavioral actions. Maintaining positive mental health requires recognizing thoughts and feelings, understanding where they come from, and responding to them in healthy ways. It also means taking care of one's physical, emotional, and social needs through a balanced lifestyle and stress management. Seeking help is important when warning signs of mental health issues emerge.
December 2014 nhs choices satisfaction surveyNHSChoices
Results of the December 2014/January 2015 NHS Choices satisfaction survey. This includes details of:
Reasons for visiting the site
Whether people found what they were looking for and what was missing
Satisfaction and advocacy and suggested improvements
July 2014 NHS Choices Satisfaction SurveyNHSChoices
Results of the July 2014 NHS Choices satisfaction survey. This includes details of:
Reasons for visiting the site
Whether people found what they were looking for and what was missing
Satisfaction and advocacy and suggested improvements
Online mental health services survey 2015NHSChoices
The document provides an executive summary of survey results about online mental health services on the NHS Choices website. Key findings include:
- 85% of respondents were looking for information for themselves, with most looking for information on mental health symptoms or services.
- 58% found the page through a search engine like Google, while 16% used the site search.
- 67% said they would likely visit websites for online mental health tools listed on the NHS page.
- Respondents felt it was important that the NHS endorsed digital health tools and services, to indicate they were trustworthy and effective.
May 2013 NHS Choices satisfaction surveyNHSChoices
1. A survey of over 3,000 users of the NHS Choices website found that satisfaction with the site remained at 71%, unchanged from the previous survey.
2. While the main reason for visiting the site was still to find medical information, there were increases in users perceiving information to be clear and easy to find.
3. Both personal and professional users most commonly accessed the site through search engines, suggesting low awareness of the NHS Choices name.
This program is part of a comprehensive School Mental Health and High School Curriculum Guide.
Find out more about the guide by visiting:
teenmentalhealth.org
The school environment is an ideal place to begin the work of addressing mental health needs. Not only does the school offer a simple and cost-effective way of reaching youth, but it is also a convenient place where mental health can be linked with other aspects of health, such as physical health and nutrition, and with learning.
Mental health is essential to overall health and well-being. It involves how one thinks, feels, and acts when facing life's situations. Key aspects of mental health include cognitive thoughts, emotional feelings, and behavioral actions. Maintaining positive mental health requires recognizing thoughts and feelings, understanding where they come from, and responding to them in healthy ways. It also means taking care of one's physical, emotional, and social needs through a balanced lifestyle and stress management. Seeking help is important when warning signs of mental health issues emerge.
December 2014 nhs choices satisfaction surveyNHSChoices
Results of the December 2014/January 2015 NHS Choices satisfaction survey. This includes details of:
Reasons for visiting the site
Whether people found what they were looking for and what was missing
Satisfaction and advocacy and suggested improvements
July 2014 NHS Choices Satisfaction SurveyNHSChoices
Results of the July 2014 NHS Choices satisfaction survey. This includes details of:
Reasons for visiting the site
Whether people found what they were looking for and what was missing
Satisfaction and advocacy and suggested improvements
Online mental health services survey 2015NHSChoices
The document provides an executive summary of survey results about online mental health services on the NHS Choices website. Key findings include:
- 85% of respondents were looking for information for themselves, with most looking for information on mental health symptoms or services.
- 58% found the page through a search engine like Google, while 16% used the site search.
- 67% said they would likely visit websites for online mental health tools listed on the NHS page.
- Respondents felt it was important that the NHS endorsed digital health tools and services, to indicate they were trustworthy and effective.
May 2013 NHS Choices satisfaction surveyNHSChoices
1. A survey of over 3,000 users of the NHS Choices website found that satisfaction with the site remained at 71%, unchanged from the previous survey.
2. While the main reason for visiting the site was still to find medical information, there were increases in users perceiving information to be clear and easy to find.
3. Both personal and professional users most commonly accessed the site through search engines, suggesting low awareness of the NHS Choices name.
Benefits of using NHS Choices in conjunction with GP consultationsNHSChoices
Results of a web survey that asked how people used the site to in relation to GP consultations. The report looks at the impact the NHS Choices information in relation to how prepared people are when they consult their GP. It also shows the extent to which site users reduce the number of times they see their GP as a result of the information in the NHS Choices site
Benefits of NHS Choices for those wanting to lose weight or get fitterNHSChoices
Report of the findings of an web survey amongst those coming to the NHS Choices site to find information to help them lose weight or get fitter. The report uses the Di Clemente behaviour change model to identify the extent to which the site influences behaviour
This report looks at findings from web survey and depth interviews about use of the site amongst people looking for a new GP. It identifies what factors are important to people and provides feedback on some proposed new indicators.
NHS Choices mobile users satisfaction surveyNHSChoices
A report of web survey amongst NHS Choices site users who access the site using a mobile devices. The report looks at the experience of users when using different devices and includes data on mobile usage
May 2013 NHS Choices site user satisfaction surveyNHSChoices
Report of web survey that measures NHS Choices site user's satisfaction with their visit on that day. The survey includes, reasons for visit, whether people found what they wanted, experience of using the search functionality on the site and some profile data
Qualitative research report that examines attitudes towards providing unsolicited, "trip advisor"- type comments on NHS services. This research also looked at the impact of service users providing comments by telephone instead of online.
Travel vaccination in Manchester offers comprehensive immunization services for individuals planning international trips. Expert healthcare providers administer vaccines tailored to your destination, ensuring you stay protected against various diseases. Conveniently located clinics and flexible appointment options make it easy to get the necessary shots before your journey. Stay healthy and travel with confidence by getting vaccinated in Manchester. Visit us: www.nxhealthcare.co.uk
Our backs are like superheroes, holding us up and helping us move around. But sometimes, even superheroes can get hurt. That’s where slip discs come in.
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxwalterHu5
In some case, your chronic prostatitis may be related to over-masturbation. Generally, natural medicine Diuretic and Anti-inflammatory Pill can help mee get a cure.
Hiranandani Hospital in Powai, Mumbai, is a premier healthcare institution that has been serving the community with exceptional medical care since its establishment. As a part of the renowned Hiranandani Group, the hospital is committed to delivering world-class healthcare services across a wide range of specialties, including kidney transplantation. With its state-of-the-art facilities, advanced medical technology, and a team of highly skilled healthcare professionals, Hiranandani Hospital has earned a reputation as a trusted name in the healthcare industry. The hospital's patient-centric approach, coupled with its focus on innovation and excellence, ensures that patients receive the highest standard of care in a compassionate and supportive environment.
- Video recording of this lecture in English language: https://youtu.be/Pt1nA32sdHQ
- Video recording of this lecture in Arabic language: https://youtu.be/uFdc9F0rlP0
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
8 Surprising Reasons To Meditate 40 Minutes A Day That Can Change Your Life.pptxHolistified Wellness
We’re talking about Vedic Meditation, a form of meditation that has been around for at least 5,000 years. Back then, the people who lived in the Indus Valley, now known as India and Pakistan, practised meditation as a fundamental part of daily life. This knowledge that has given us yoga and Ayurveda, was known as Veda, hence the name Vedic. And though there are some written records, the practice has been passed down verbally from generation to generation.
These lecture slides, by Dr Sidra Arshad, offer a quick overview of the physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar lead (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
6. Describe the flow of current around the heart during the cardiac cycle
7. Discuss the placement and polarity of the leads of electrocardiograph
8. Describe the normal electrocardiograms recorded from the limb leads and explain the physiological basis of the different records that are obtained
9. Define mean electrical vector (axis) of the heart and give the normal range
10. Define the mean QRS vector
11. Describe the axes of leads (hexagonal reference system)
12. Comprehend the vectorial analysis of the normal ECG
13. Determine the mean electrical axis of the ventricular QRS and appreciate the mean axis deviation
14. Explain the concepts of current of injury, J point, and their significance
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. Chapter 3, Cardiology Explained, https://www.ncbi.nlm.nih.gov/books/NBK2214/
7. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
Benefits of using NHS Choices in conjunction with GP consultationsNHSChoices
Results of a web survey that asked how people used the site to in relation to GP consultations. The report looks at the impact the NHS Choices information in relation to how prepared people are when they consult their GP. It also shows the extent to which site users reduce the number of times they see their GP as a result of the information in the NHS Choices site
Benefits of NHS Choices for those wanting to lose weight or get fitterNHSChoices
Report of the findings of an web survey amongst those coming to the NHS Choices site to find information to help them lose weight or get fitter. The report uses the Di Clemente behaviour change model to identify the extent to which the site influences behaviour
This report looks at findings from web survey and depth interviews about use of the site amongst people looking for a new GP. It identifies what factors are important to people and provides feedback on some proposed new indicators.
NHS Choices mobile users satisfaction surveyNHSChoices
A report of web survey amongst NHS Choices site users who access the site using a mobile devices. The report looks at the experience of users when using different devices and includes data on mobile usage
May 2013 NHS Choices site user satisfaction surveyNHSChoices
Report of web survey that measures NHS Choices site user's satisfaction with their visit on that day. The survey includes, reasons for visit, whether people found what they wanted, experience of using the search functionality on the site and some profile data
Qualitative research report that examines attitudes towards providing unsolicited, "trip advisor"- type comments on NHS services. This research also looked at the impact of service users providing comments by telephone instead of online.
Travel vaccination in Manchester offers comprehensive immunization services for individuals planning international trips. Expert healthcare providers administer vaccines tailored to your destination, ensuring you stay protected against various diseases. Conveniently located clinics and flexible appointment options make it easy to get the necessary shots before your journey. Stay healthy and travel with confidence by getting vaccinated in Manchester. Visit us: www.nxhealthcare.co.uk
Our backs are like superheroes, holding us up and helping us move around. But sometimes, even superheroes can get hurt. That’s where slip discs come in.
Does Over-Masturbation Contribute to Chronic Prostatitis.pptxwalterHu5
In some case, your chronic prostatitis may be related to over-masturbation. Generally, natural medicine Diuretic and Anti-inflammatory Pill can help mee get a cure.
Hiranandani Hospital in Powai, Mumbai, is a premier healthcare institution that has been serving the community with exceptional medical care since its establishment. As a part of the renowned Hiranandani Group, the hospital is committed to delivering world-class healthcare services across a wide range of specialties, including kidney transplantation. With its state-of-the-art facilities, advanced medical technology, and a team of highly skilled healthcare professionals, Hiranandani Hospital has earned a reputation as a trusted name in the healthcare industry. The hospital's patient-centric approach, coupled with its focus on innovation and excellence, ensures that patients receive the highest standard of care in a compassionate and supportive environment.
- Video recording of this lecture in English language: https://youtu.be/Pt1nA32sdHQ
- Video recording of this lecture in Arabic language: https://youtu.be/uFdc9F0rlP0
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
8 Surprising Reasons To Meditate 40 Minutes A Day That Can Change Your Life.pptxHolistified Wellness
We’re talking about Vedic Meditation, a form of meditation that has been around for at least 5,000 years. Back then, the people who lived in the Indus Valley, now known as India and Pakistan, practised meditation as a fundamental part of daily life. This knowledge that has given us yoga and Ayurveda, was known as Veda, hence the name Vedic. And though there are some written records, the practice has been passed down verbally from generation to generation.
These lecture slides, by Dr Sidra Arshad, offer a quick overview of the physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar lead (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
6. Describe the flow of current around the heart during the cardiac cycle
7. Discuss the placement and polarity of the leads of electrocardiograph
8. Describe the normal electrocardiograms recorded from the limb leads and explain the physiological basis of the different records that are obtained
9. Define mean electrical vector (axis) of the heart and give the normal range
10. Define the mean QRS vector
11. Describe the axes of leads (hexagonal reference system)
12. Comprehend the vectorial analysis of the normal ECG
13. Determine the mean electrical axis of the ventricular QRS and appreciate the mean axis deviation
14. Explain the concepts of current of injury, J point, and their significance
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. Chapter 3, Cardiology Explained, https://www.ncbi.nlm.nih.gov/books/NBK2214/
7. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
These lecture slides, by Dr Sidra Arshad, offer a simplified look into the mechanisms involved in the regulation of respiration:
Learning objectives:
1. Describe the organisation of respiratory center
2. Describe the nervous control of inspiration and respiratory rhythm
3. Describe the functions of the dorsal and respiratory groups of neurons
4. Describe the influences of the Pneumotaxic and Apneustic centers
5. Explain the role of Hering-Breur inflation reflex in regulation of inspiration
6. Explain the role of central chemoreceptors in regulation of respiration
7. Explain the role of peripheral chemoreceptors in regulation of respiration
8. Explain the regulation of respiration during exercise
9. Integrate the respiratory regulatory mechanisms
10. Describe the Cheyne-Stokes breathing
Study Resources:
1. Chapter 42, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 36, Ganong’s Review of Medical Physiology, 26th edition
3. Chapter 13, Human Physiology by Lauralee Sherwood, 9th edition
The Nervous and Chemical Regulation of Respiration
Benefits of using NHS Choices amongst site users wanting to improve their mental health
1. Customer Insight Public information
1
May 2013
Benefits of NHS Choices for site users
wanting to improve their mental health
2. Customer Insight Public information
2
Contents
• Introduction
• Sample and methodology
• Who is using NHS Choices for mental health?
• How is NHS Choices being used for mental health?
• What is the impact of NHS Choices on mental health?
• How does NHS Choices impact on behaviour?
• What other online resources do users use?
3. Customer Insight Public information
3
Introduction.
• According to mentalhealth.org 1 in 4 people will experience some kind of
mental health problem in the course of the year. Mixed anxiety and depression
is the most common mental disorder in Britain and places a huge strain on the
NHS.
• NHS Choices contains much content that aims to offer guidance and tackle
mental health by offering information on signs and symptoms, treatment, self-
management techniques e.g. exercising regularly, eating healthily and utilising
support services.
• The overarching objective of this research is to help inform whether there has
been a decrease in the burden of treating mental health conditions by
evaluating the self-reported impact and evidence of behaviour change – in
particular – self-management techniques, which in turn will highlight the
effectiveness of the mental health content.
4. Customer Insight Public information
4
Sample and Methodology
Type of survey Online pop-up survey on selected pages of the NHSC website
Methodology Online survey
Fieldwork dates February to May 2013
Sample Total sample completes N=851
Sample distribution General public – self selecting sample of site visiting for themselves
Invitation page /conditions/pages/hub.aspx
/conditions/depression/pages/symptoms.aspx
/conditions/stress-anxiety-depression/Pages/understanding-stress.aspx
/conditions/stress-anxiety-depression/Pages/reduce-stress.aspx
/conditions/stress-anxiety-depression/Pages/low-mood-stress-
anxiety.aspx
Sample & Methodology
5. Customer Insight Public information
5
5
Conclusions
1. 56% of survey participants have used NHS Choices for managing a
mental health condition and 44% have used it to manage general
mental wellbeing.
2. 67% of NHS users have utilised the depression self assessment
tool. 50% have utilised written information on mental health
conditions.
6. Data suggests NHS Choices helps facilitate and maintain
behavioural change for good mental health.
Key takeaways
5. Overall 63% of users reported to be satisfied or very satisfied with
NHS Choices for helping improve or manage their mental
health/condition.
3. NHS Choices has prompted 59% of users to seek help from a health
care professional to improve/manage their mental wellbeing/condition.
20% have reported to have used support groups/phone lines.
4. 25% of users have increased GP/Practice nurse visits and 15% of
users have decreased GP/practice nurse visits due to NHS Choices.
7. Customer Insight Public information
7
Profile: Predominantly females, diagnosed with a mental health
condition, aged between 25-54 and employed.
Female
80%
Male
20%
3%
14%
15%
25%
16%
17%
8%
2%
1%
Under 16
16-19
20-24
25-34
35-44
45-54
55-64
65-74
75+Base: all respondents = 851
Profile of respondents who use NHS Choices to achieve health goals
Gender
Age
35%
15%
8%8%8%
23%
4%
Employment status
Yes
70%
No
30%
Diagnosed with a
mental health
condition
8. Customer Insight Public information
8
56% of respondents use NHS Choice to manage a mental health
condition and 44% use it to improve/maintain general wellbeing.
Manage a
mental
health
condition
56%
Improve/
maintain
general
mental
wellbeing
44%
Base: all respondents = 851
Have you ever used the NHS Choices to help you achieve any of the following?
10. Customer Insight Public information
10
67%
50%
39%
36%
34%
33%
30%
26%
16%
16%
11%
8%
Depression self
assessment
Written information on
mental health conditions
Written information on
treatments
Mood self assessment
Written information on
therapy and counselling
Written advice and tips
Finding mental health
support
Wellbeing assessment
Written real stories
Get active for mental well
being
Moodzone
Video: mental health
attitudes
10
Base: All respondents = 851
3.7
4.1
4.0
3.6
3.8
3.9
3.4
3.6
4.1
3.9
3.6
3.8
Approximately two thirds have used the depression self assessment and half
have utilised written information on mental health conditions.
What have you used on NHS Choices to help you improve/maintain your mental wellbeing or manage a health condition?
On a scale of 1 to 5, how useful have the following been in helping you achieve your mental health goals?
% of respondents who agree with the statements (Top 2 box)
11. Customer Insight Public information
11
11
Depression self assessment tool.
How useful has the depression self assessment tool been in helping you
achieve your mental wellbeing/health goal?
3.7
Qualitative responses n=119
Confirmed suspicions of being depressed 10%
Visited the GP/Sought help 9%
Helped understand feelings 5%
Useful for monitoring/tracking mood 3%
Determine extent of depression 2%
Q. How useful have the following been in helping you achieve your mental wellbeing/health goal(s)? Why
do you say that?
It made the symptoms clear,
and helped me realise that I
was suffering from
depression.
Helped me to understand myself,
felt better realising there was a
reason why I was feeling this way,
and that there was something I could
do about it.
12. Customer Insight Public information
12
12
Written advice on mental health conditions.
How useful has the written advice on mental health conditions been in helping
you achieve your mental wellbeing/health goal?
4.1
Qualitative responses n=79
Information
Information useful/helpful 14%
Aid understanding of symptoms/feelings 20%
Clear and trustworthy information 5%
Factual information 5%
Not enough/in depth information 2%
Action
Sought help from GP/Nurse 5%
Emotional support
Realise I am not alone 2%
Q. How useful have the following been in helping you achieve your mental wellbeing/health goal(s)? Why
do you say that?
Helped to know more about
symptoms and to realise that I
may need to seek help.
I trust the NHS as a source of
unbiased, appropriate
information.
I trust the NHS as a
source of unbiased,
appropriate
information.
13. Customer Insight Public information
13
13
Written advice on treatments.
How useful has the written advice on treatments been in helping you achieve
your mental wellbeing/health goal?
4.0
Qualitative responses n=62
Treatment options
Good information on treatment options 12%
Factual information 5%
Concise information 3%
Not enough information 5%
Side effects
Good information on side effects 3%
Helped decide whether to take treatment 2%
Q. How useful have the following been in helping you achieve your mental wellbeing/health goal(s)? Why
do you say that?
Clear information
which is jargon-
free and to the point
.
Helpful to see
different
options available.
14. Customer Insight Public information
14
14
Mood self assessment tool.
How useful has the Mood self assessment tool been in helping you achieve
your mental wellbeing/health goal?
3.6
Qualitative responses n=52
Information
Information useful/helpful 13%
Helped me understand/realise mood/put feelings into
perspective
3%
Ease of use
Simple tool 5%
Difficult assessment
Tool does not take into account enough symptoms 4%
Q. How useful have the following been in helping you achieve your mental wellbeing/health goal(s)? Why
do you say that?
It helped me to realise I was
low in mood.
Never really occurred to me before
that I might be suffering from anxiety.
16. Customer Insight Public information
16
16
Action taken to improve/mental wellbeing/conditions as result of using NHS
Choices.
Qualitative responses n=832
Sought support
Sought help from GP/doctor 23%
Taken up CBT course 3%
Sought help from support groups 1%
Self help techniques/coping strategies
More active/exercise more 10%
Changed/improved diet 2%
Practice relaxation techniques 1%
Research
Researched treatments 1%
No action taken 16%
Q. What actions, if any, have you taken to help you improve or manage your mental wellbeing/condition
because of using NHS Choices?
I make sure I take
regular exercise and
try to eat well.
I went to see my GP and
gained access to medication
and counselling support.
I make sure I take
regular exercise and
try to eat well.
17. Customer Insight Public information
17
As a result of NHS Choices three fifths of respondents have sought help
from a health care professional to improve/manage their mental
wellbeing/condition. One fifth have reported to have used support
groups/phone lines.
No
41%
Yes
59%
Base: All
respondents = 851
Have you sought help from the GP or other
healthcare professionals to help you improve or
manage your mental wellbeing condition because of
using NHS Choices?
No
81%
Yes
19%
Have you used support groups/phone lines to help
you improve or manage your mental
wellbeing/condition because of using NHS Choices?
Manage mental
condition
Improve mental
well being
Yes 65 52
No 35 48
18. Customer Insight Public information
18
14%17%15%
25%22%23%
40
20
0
20
40
60
80
100
Overall Improve/maintain general
wellbeing
Manage a mental health
condition
%ofphysicians
Increase
Decrease
25% of users have increased GP/Practice nurse visits and 15% of users have
decreased GP/practice nurse visits due to NHS Choices.
How has NHS Choices affected the number of visits that you make to the
GP/Practice nurse about your mental wellbeing/condition?
Base: All
respondents = 851
19. Customer Insight Public information
19
19
Impact of NHS Choices and decrease in GP visits.
N=125
Able to self manage symptoms/low mood 8%
Information required/needed is available on NHS
Choices
7%
Site provided reassuring information 5%
Feel reassured about symptoms/symptom checker 4%
Better understanding of condition and symptoms 3%
Patients stories are comforting and reassuring 2%
NHS Choices facilitated changes e.g. diet 2%
It (NHS Choices)
reassures me in the
same way a visit
would.
Because the advice is
available online that i
would otherwise get from a
professional.
Questions can be answered
by looking at the site so no
need to contact GP for
something simple.
Essentially I can take action
myself and employ strategies
to help lift my mood /
manage my 'low' times .
Please explain how NHS Choices has decreased the number of visits you
make to the GP/Practice nurse about your mental wellbeing/health?
20. Customer Insight Public information
20
20
31%
43%
36%
Manage a mental condition
Maintain/improve mental
wellbeing
Overall
Overall 36% of users reported NHS helped them self improve or self manage
their mental well being/condition.
Q. Overall, on scale of 1-5, to what extent has NHS Choices helped you self improve or self
manage your mental well being/condition?
Top 2 box (4 and 5 only)
Base: All respondents = 851
22. Customer Insight Public information
22
Adaptation of DiClemente model of behaviour change.
Information/knowledge
Individual is aware of the
importance/benefits of
managing/improving
mental wellbeing/conditions
Contemplation
Individual thinks about
change
Ready to change
Individual gets into the action
stage e.g. visiting GP or
eating healthier
Make a change
Integrating healthy
behaviour in the general
lifestyle
Maintaining a change
Maintaining mental health
Relapse
Previous behaviour
Is resumed
Results support change
Direct experience
of benefits
23. Customer Insight Public information
23
61%
55%
55%
53%
I'm more conscious of the warning signs
of poor mental wellbeing/health
I'm more conscious about the importance
of managing mental wellbeing/health
I'm more conscious of self help
techniques to improve mental
wellbeing/health e.g eating healthily &
exercising
I'm more conscious of the external
factors that disturb mental
wellbeing/health
23
Data suggests NHS Choices imparts useful information/knowledge on
mental health.
Knowledge
Q. Below is a grid containing statements of possible outcomes you may have had as a result
of using the NHS Choices site. On a scale of 1 to 5 to what extent do you agree or disagree
with the following statements?
Base: All respondents = 851
Top 2 box (4 and 5 only)
24. Customer Insight Public information
24
57%
53%
42%
24%
I'm contemplating working with my
GP/healthcare professional to help me
improve and manage my mental
wellbeing
I'm contemplating taking action to
improve & manage my mental
wellbeing/health
I'm contemplating contacting support
groups/help lines to improve & manage
my mental wellbeing
I'm contemplating living a healthier
lifestyle (regular exercise & eating
healthier) to improve and manage my
mental wellbeing
24
Data suggests NHS Choices helps facilitates actions for improving
mental health.
Contemplation
for change
Q. Below is a grid containing statements of possible outcomes you may have had as a result
of using the NHS Choices site. On a scale of 1 to 5 to what extent do you agree or disagree
with the following statements?
Base: All respondents = 851
Top 2 box (4 and 5 only)
Top 2 box (4 and 5 only)
25. Customer Insight Public information
25
44%
40%
38%
34%
34%
34%
28%
I feel I have more coping strategies to
maintain & manage my mental
wellbeing
I feel I have more support to help me
maintain & manage my mental
wellbeing
Overall I feel better
I am enjoying life more
I am more active
I am eating better
I am sleeping better
25
Data suggests NHS Choices empowers users to maintain and manage
their mental wellbeing.
Base: All respondents = 851
Q. Below is a grid containing statements of possible outcomes you may have had as a result
of using the NHS Choices site. On a scale of 1 to 5 to what extent do you agree or disagree
with the following statements?
Results
Top 2 box (4 and 5 only)
26. Customer Insight Public information
26
56%
46%
20%
I will take care of my mental wellbeing
by seeking advice from the
GP/healthcare professional when
necessary
I will continue to take care of my
mental wellbeing by eating healthily
and taking regular exercise
I will take care of my mental wellbeing
by utilising support groups
26
Data suggests NHS Choices helps facilitate & maintain behavioural
change for managing mental wellbeing.
Maintaining
change
Base: All respondents = 851
Q. Below is a grid containing statements of possible outcomes you may have had as a result
of using the NHS Choices site. On a scale of 1 to 5 to what extent do you agree or disagree
with the following statements?
Top 2 box (4 and 5 only)
27. Customer Insight Public information
27
17%
9%
9%
9%
3%
3%
4%
46%
Just started
1-2 months
3-4 months
5-6 months
7-8 months
9-10 months
11-12 months
More than one year
Overall
27
Almost half of users have used NHS Choices for more than one year to
manage/improve their mental health.
Q. How long have you been using NHS Choices to help you improve or manage your mental
health/condition?
Base: All respondents = 851
28. Customer Insight Public information
28
45
45
22
29
17
4
2
4
4
1
4
41
Very dissatisfied Very satisfied
SatisfiedDissatisfied
Overall
Improve/maintain
general mental wellbeing
Manage a mental
condition
Overall 63% of users reported to be satisfied or very satisfied with NHS
Choices for helping improve or manage their mental health/condition.
17%
Neither satisfied
or dissatisfied
% of respondents
= 73%
Q. How would you rate your overall satisfaction with NHS Choices to help you improve or
manage your mental health/condition?
Base: All respondents = 851
= 63%
= 62%
23%
27%
29. Customer Insight Public information
30
17%
4%3%
6%
33%
37%
Definitely
Probably
Not sure
Definitely not
Probably not
Don’t know
11%
4%3%
4%
34%
44%
Overall two thirds of users anticipate to continue using NHS Choices to help
achieve their mental health goals and are likely to recommend NHS Choices.
Manage a mental health condition
Improve/maintain general
mental well being
Overall
Q. How likely are you to recommend NHS Choices to a friend, colleague or family member to help them improve or
manage their mental health/condition?
21%
4%
4%
8%
33%
30%
Improve/maintain
general mental well
being
23%
8%
3%
38%
28%
Definitely
Probably
Not sure
Definitely not
Probably not
26%
9%
3%
38%
24%
Manage a mental
health conditionOverall
Q. Do you anticipate continuing using NHS Choices to help you improve or manage your mental health/condition?
19%
7%
3%
37%
34%
31. Customer Insight Public information
32
42%
24%
19%
15%
14%
13%
10%
6%
7%
31%
MIND
BBC Health
Samaritans
Timetochange.org.uk
Rethink.org
Depression Alliance
Moodgym
Youngminds.org.uk
Living Life to the full
Used NHS Choices
only
32
MIND and BBC Health are the most common online sites used in conjunction
with NHS Choices to achieve health goals.
Q. What other websites in addition to NHS Choices have you used to
help you improve or manage your mental health/condition?
Base: All respondents = 851
32. Customer Insight Public information
33
Summary
• Those invited to take part in the survey joined because they had used the site to help
them manage their mental wellbeing or condition
• A number of findings support the site has had an impact on reducing the burden of
mental health on the NHS:
• 36% of users reported the site helped them self improve or self manage their mental
wellbeing condition
• 15% of users have decreased the number of visits to the GP/practice nurse due to a
better understanding of their condition and adoption of self help techniques/coping
strategies.
• Three fifths of the users reported having sought help from a GP or other healthcare
professionals and one quarter have increased their visits to their GP/Practice nurse as a
result of NHS Choices – suggesting earlier diagnosis/intervention
• Overall 63% of users reported to be satisfied or very satisfied with NHS Choices for
helping improve or manage their mental health/condition
• A high number of users reported they are more aware/informed of mental health and are
contemplating change to better manage their mental wellbeing/condition
• It is clear from our web analytics reports that NHS Choices gets only a relatively small
share of the internet traffic. Promotion of the mental health content of the site would
mean a greater number of the population would have access to our valuable content
• Overall the elements of content used by survey participants were given good
usefulness ratings with the written information on mental health conditions and
treatments highest rating by a big margin
33. Customer Insight Public information
34
Questions and comments to:
thechoicesteam@nhschoices.nhs.uk
please quote “Slideshare” in subject line