The produce department is focusing on improving their customer satisfaction scores (OSATs) in January with a goal of reaching 54% by the end of the month. Currently they are at 46%. All departments are asked to help produce meet this goal by performing various tasks to help maintain high quality produce. A celebration will be held storewide if the goal is reached. The document also provides associate discount information and upcoming events.

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Bellerive Blab January 2014
THE PRODUCE CHALLENGE
The produce is the firstthingmanycustomerssee whentheywalkinthe store. It’slike alitmustest.
Theytake note of howfreshthe fruitsandvegetablesare. If the produce isfresh,customerswillbe
impressed,giveusgoodratings, andproceedwiththeirshopping. However,if the produce islessthan
stellar,theymaynotevenenterthe store! That’swhyit’sso importantthatproduce have a high
customersatisfactionscore akathe OSATs.
Duringthe month of January,the produce department isreallyfocusingonimprovingtheiroverall OSAT
scores. Produce needstoscore a 54% on theiroverall OSATscore bythe endof January.
If produce succeeds,there will be astorewidecelebration!
Here is howfar we are inreachingour goal as of the firstweekof January. Goal is 54% on OSATs.
Currentlywe are at 46%. By helpingproduce improve itsappearance,service,andoverall quality round
the clock (especiallythe evenings),we will winbig!
See the chart belowtofindyourdepartmentandsee how youcan help the produce departmentmeet
theirgoals.
Department Task
Deli/Bakery Make sure doghousesare facingup(helpoutwith
conditioningshelves). Helpmaintainisland
quality.
Drug/GM Qualitycheckontables1&2
Front End Askcustomersif produce wasfresh
Frozen& Dairy Checksthe qualityof the tomatoes
Meat Checkscoolerdates andpreproom datesfor
furthestdates
Pharmacy Checksdatesof produce juices
Grocery Checksdateson salads
Floral/Nutrition Doesafternoonqualitychecksonoverall produce

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Here are some associate discounts youmay not be aware of….
All associates get10% off:
- KrogerBrand productseveryday
- Starbucks’spreparedbeveragesata Starbucks’slocatedinsideKrogerstores
- Deli DonutsandPlate Lunches
- Floral orders
Associatesalsoget45% off KrogerBrand SmokingCessationproducts.
In addition, employeescansave withspecial discountsfromthesecompanies
- 20% off of purchasesfromFredMeyer andLittmanJewelers (use promocode 10kr063004 at
checkoutforsavings)
- Louisville zoosave upto30% on tickets
- Free membershiptocurves(Justpay$34 a monthfor one year)
- Ford Motor discountsonvehicle leases,purchases,andotherspecial offers
- 15% discountsonall servicesfromKYMechanical
Askyour managementteamaboutthe Barneywebtoaccessmore Associate Discounts!
What your Kroger insurance plan covers:
DiabetesCoaching–meetevery1 to 3 monthswitha pharmacistspeciallytrainedindiabetestohelp
manage your diabetesbyidentifying,preventing,anddetectinglong-termrelatedcomplication
Fitness,Nutrition,andWeightManagement –A 12 weekstep-by-stepprogramthataimsto helpyou
safelylose weightandmaintainweightloss
SmokingCessation –a 12 weekprogramdesignedtohelpyoueffectivelyquitsmoking
MedicationTherapyManagement –helpsyoubettermanage yourmedicationsthroughaface-to-face
meetingwithaKrogerpharmacistfora comprehensive medicationreview.
Contact Bill Grise at(859) 221-1689 or Brooke Hudspethat859-373-0841 for more information.
Email:Brooke.hudspeth@kroger.com

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Letter fromKroger CEO Dave Dillon
As I reflect at the end of this year, I want to thank you for the opportunity to lead this wonderful organization.
For decades,I’ve reminded myself continually to look for opportunities for us to be better, strongerand more useful
to one another. To me, if we want things to be different, it is up to us. As a company and a collective group of
people working togetherover the years, I believe we have changed our future and our customers’ future for the
better. We did that by each one of us choosing to step up to the task to make a personal difference. For that, I am
grateful to you.
No one can lead this amazing organization without a proxy from others.You have given me that proxy – your trust
and commitment in our plan and direction – for 10 years, and I can already see you will do the same for Rodney.
Again, grateful is the word that comes to mind. I like to say that food retailing is a team sport,and I know we have
the best team in retail.
In that sense,for the past 10 years you have always “had my back,” and I will be forever grateful. Grateful is the
best word I can find, but it doesn’t begin to express my deep personal thanks to each of you.It has been a great joy
to carry on the service tradition of a grocer’s work with you, my Kroger family, through these changing times.
A year from now, when I am fully retired, I plan to be one of yourbest customers – one of those whom we reference
in this line: “a highly satisfied customer made this paycheck possible.”
So from my heart to yours,THANK YOU. Be safe.
A note: This is my last weekly blog as your CEO. Next week, Rodney will take over as your blogger-in-chief.

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Associate Profiles of the Month
April Caudill/Front End Supervisor
Hobbies:Hiking,reading,yardwork,animals
Favorite food: pizza
Favorite movie: The Notebook
Vonda Naylor/Produce Assistant Manager
Hobbies:camping,fishing,travel tothe ocean, layoutinthe sunshine atthe pool,likesspendingtime
withsonand dog,Roxie
Favorite food: Italian
Favorite movie: The Millers,Heat,IdentityTheft
January Birthdays:
1/5 – AmberKelly,JessicaThompson
1/10 – JanisLedford
1/11 – Bud White,RichardOsborne,DonaldHenry

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1/14 – Jacob Allen
1/15 – Jessie Reece
1/21 – Michael Rigney
1/23 – RobertLewis
1/24 – ColemanMarcum
1/28 – Ismaeel Siddiqi
1/30 – Ryan Horne
January Anniversaries/Special Events/Recognitions:
1/9 – Gary JonesII (20 years)
1/17 – Crystal Hedger(9 years)
1/17 – WesleySkipworth(1year)
1/21 – DavidKalinyuk(3years)
Employee life events:
CongratulationstoRobLewisof the Meat DepartmentonhisnewborndaughterIsabellaGrace born
December28th
! She weighs8 lbs5 ounces andis 21 incheslong.
Ms. Walling’sannouncements
JANUARY25TH
WE NEED TO BE 100% COMPLETE WITH THE ROBBERY RESPONSEACT.ANYONETHAT IS
IN A SUPERVISORYPOSITION MUST TAKE THIS ANYONETHAT USES A CASH REGISTER OR CAN COME IN
CONTACTWITH MONEY.

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Word Search Puzzle - Kroger Things
C D I I H Q Z D S W E I G M N W O T O U
E H A P P L E S R T P I X J U H R S Y Z
J N R E P L E N I S H M E N T U A V C V
S D I B C C D M D N E T N O R F N N F X
B E Y L A L E A R S Q S E W I V G D H V
N B H M E C F E I B H C R I T Q E R Q W
Q O E C L U M R A S I R I M I I S U C E
R R X O N O L N I F S I I Y O Q X G A C
A P C V T U A B F E S C A N N E R G R I
L K C S S N L O A K D D L I K X N M T R
A A U W A I S L E Y D C Z L G U T D S Q
M C R S E P A R G C T A H N C Z S V T U
R U C O F Z Z R M A I A I I I L E D S D
U A J D L P J I H M K G E R C C V U K W
T Q I L D F L S N R G X K M Y K D K A P
J B G S R K A H Y A A N V M C F E W E E
A C V T I C B O B H U A X H Z L R N R X
U I I Y Y N I D K P D G B N H P X T B M
N B T L Y X S E U P I A Y J S F T A T H
D B Z L C Y J V S E L D O O N W G X Z I
AISLE APPLES BAGGING
BANANAS BLUELINE BREAKS
CAMERA CARTS CASH
CUSTOMER DAIRY DELI
DRUGGM FLORAL FRIEDCHICKEN
FRONTEND GRAPES LUNCHES
MEAT MILK NOODLES
NUTRITION OFFICE ORANGES
PHARMACY RAISINS REDVEST
REPLENISHMENT RICE SCANNER
SHRINK TIMECLOCK

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