BC Paralegal Association Social Media Privacy and Ethics Presentation
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Social Media for Paralegals: Privacy, Concerns, and Best Practices Privacy on social media is constantly changing. This presentation covers an introduction to social media, common privacy concerns and examples and best practices. I will discuss Facebook, Twitter, Google+ and LinkedIn and talk about how to secure online profiles.
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BC Paralegal Association Social Media Privacy and Ethics Presentation
- 1. Presented by Samantha Collier of R.JOHNSON Legal Recruitment for the British Columbia Paralegal Association on June 25th, 2014
- 2. Featured In: CBC Currents: The Digital Afterlife: Facebook and Death – Samantha Collier Globe and Mail: Law Firms Dipping Toes in Social Media Ocean Lawyers Weekly: The 24: Canada’s Top Legal Social Media Influencers Canadian Law Blog Awards 2011 Winner – Top Practice Management Category
- 4. Agenda • Social Media Blunders • Privacy • Concerns • Best Practices
- 5. Blunder #1 (Personal Story) • Checked in on Foursquare and Facebook on a regular basis • Used Facebook, LinkedIn and Twitter publicly • Always felt safe.
- 6. And then… Random stranger showing up at the restaurant I’m at because I “checked in”. It was harmless but it was a wake-up call.
- 7. Blunder #2 Alexandra Wallace = 10 million references on Google about her being a racist.
- 8. Blunder #3 • Rebecca Martinson Delta Gamma
- 9. Privacy Good way to gage your online privacy. Take your “Google Portrait”.
- 11. Concern #1 Are my Facebook pictures mine?
- 12. Concern #2 How do my social media accounts get hacked?
- 13. Concern #3 How can I protect my privacy?
- 14. Concern #4 I don’t use social media at all. Can I just forget about online privacy?
- 15. Best Practices Never check in from home or work Only accept friend requests from those you know and trust Change up your morning routines if you check in to coffee shops and such Check and double check your privacy settings Turn off geo-tagging in your cell phone. Don’t publish what you don’t want to know. There is no true “Privacy” on the web.
- 16. Questions
Editor's Notes
- My name is Samantha Collier and I am the marketing and communications specialist at R.JOHNSON Legal Recruitment. I help lawyers and legal professionals such as yourselves with the ins and outs of social media. Before working for R.JOHNSON, I worked in a law firm for 7 years in the business development department and began to work on the firm’s social media policy approximately 3 years ago. After that, I was getting asked to consult quite frequently, so I quit my job and started my own business. Even though I hate tooting my own horn, Richard told me I had too so my work has been featured in the CBC where I was on the Trends radio show talking about what happens to your Facebook account after you die. I had a small mention in the globe and mail about law firms dipping their toes in social media. I was voted as one of the top 24 Canadian legal tweeters and my blog won in the practice management category in the Canadian law log awards. As you know running a business from home with three kids can be quite hectic so I downgraded my social media business and have been working at RJ for just about a year. Actually, I was recently featured in the province on the 2nd page as…
- Having RWS, rushing woman syndrome. I’m sure many of you suffer from the same ailment working full time with kids and engagements. I was featured in this article because a reporter tweeted that she wanted to talk to burned out moms and I responded. One thing led to another and bam, a photographer was in our office. I didn’t realize it was going to be on page 3 and I got a few phone calls to make sure I wasn’t going to the loony bin. The closeup wasn’t necessary and reminded me I needed to get new crow’s feet
- On to our agenda, today we’re discussing four things: social media blunders, privacy, concerns, and best practices. We’ll have a 15 minute question period at the end if you have any questions.
- Our first blunder story is one of own personal stories. When I first starting using social media, I jumped in head first. I was always an early adopter so they say. I checked in to places on Foursquare and Facebook and used these accounts publicly. In other words, I felt safe. In the summer of 2010, I was on Bowen Island with the managigng partner of our firm. I was helping her with a project and was tweeting the ferry ride, the wildlife, etc. I didn’t see it being a big deal. We went to a little restaurant and I checked in on foursquare and tweeted a picture of the harbor.
- Within minutes, a gentleman arrived at the restaurant and approached me. He told me he had seen my post(s) and wanted to say hello. In this circumstance, it was harmless, but, it could have turned out much worse. This was a huge wake up call and a common concern. I still check in to some places but I usually do it after I’ve been there.
- Blunder #2. This isn’t a blunder, it’s a nightmare. Alexandra Wallace was a UCLA student majoring in junior political science. who made racial remarks via YouTube. She had been studying in the library and certain people were speaking loudly on their cell phones. Her remarks were terrible and I’m not sure what possessed her to post them on YouTube. The video was viewed millions of times and went viral. Alexandra began to receive hundreds of death threats, harassing emails and phone calls. The locations of where she was taking her tests also became public and she was receiving even more death threats. In the end, she wasn’t kicked out of school but they were considering discipline and called the video “hate speech” and “harassment” The most important lesson from this story is not to post anything online that you don’t mind the whole world seeing. Alexandra Wallace = 10 million references on Google to her being a racist.
- This is also a nightmare so I will call it Blunder #3. Rebecca Martinson attended the University of Maryland where she headed a sorority. The story goes like this. Her sorority met up with a close by fraternity where they had a party during Greek Week. The party must have not gone so well because after the event, she sent a furious email to all her sisters threatening violence because of the sisters’ interactions with the fraternity. The email was so terrible that I can’t even read portions of it. It is really terrible. What Rebecca didn’t foresee was the email becoming public knowledge when it was published online. Rebecca resigned from the fraternity and said she didn’t mean the email to go viral. Reactions were separate: many praised the sorority’s decision but others said “any of us could have a similar lapse in judgment’. Overall, the points to remember from this story to remember is that anything you put in an email or a social media post is public. There’s no such thing as 100% privacy anymore. If Rebecca wants to get a certain job, and her interviewer types her name into Google, I don’t think she’d be impressed.
- Here’s where we start talking about Privacy. A good way to find out what’s public knowledge about you is to Google yourself. Type in your first and last name surrounded by hyphens and hit search. I’ve shown what comes up when you Google Samantha Collier. You should also search for family names, nicknames and any other aliases you might have. For me, my blog comes up #1, images of me #2 (back when I was pre-pregnant and skinny plus a few other Samantha Collier’s}. And then a bunch of my articles. It’s funny because 10 years ago there was a doctor named Samantha Collier and all her stuff used to appear on the first page and I think I take up the first 10 pages of results now… When you take you Google snapshot, if you find negative content, you have a few options: If it’s a friend that authors the content, politely ask them to take it down. If it’s a business, send them an email and be polite, proper and professional. For content that you control, delete the Facebook, Twitter posts, etc. Request that Google remove the content. They usually won’t do it unless it is violation of their policies. This includes someone posting your SIN number, adult spam, etc. Tips Google can’t crawl what they don’t see so be very selective about what you share. If you use online forurm, use an alias and don’t enter all of your personal information. You should also consider creating a separate email address to use for all your other accounts like Netflix etc. Keep your user name abbreviated. Another method to get rid of bad content is to flood the Internet with good content. Good content will push the bad content down over time.
- Have you heard about Facebook’s New Graph Search? It’s very important and you need to adjust your privacy settings accordingly. Using Microsoft’s Bing, people can now do ultra detailed searches using people’s names, and can find posts, images and information that are hidden from the timeline. It’s pretty scary what people can find out about you if you don’t have your settings adjusting. One hacker even created a phone directory using the new graph search. Say you’re a burned girlfriend who thinks their boyfriend is cheating on them. They can do a detailed search of every picture their boyfriend liked from all of time. She can also look for tagged pictures of him, pictures he commented on, where’s he’s been, etc. How to Protect Yourself Log into facebook and go into your account settings. Make sure that you limit the privacy accordingly and set the privacy for all your past posts. Protect yourself from your friends as in make sure you have to approve tagged photos before they are posted.
- But you need to control your privacy and application settings. For content that is covered by IP rights, you specifically give FB the following permission, subject to your privacy and application settings: you grant FB a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Facebook.
- 70% Phishing (sending email and clicking link) 39% of social users have same passwords for many accounts.
- Don’t click links in emails, don’t download files, keep security software up-to-date and change passwords often. Tighten settings on all social networks, view your public profile, only connect with those you know. A long password is a strong password. Talk about 1password. Don’t post anything you wouldn’t want your grandmother seeing,
- No. It is constantly changing but it can be managed. Keep yourself educated. Remember, Facebook is free to use.