BBC Design Research Roster: Supporting Document

www.bbc.bravosolution.co.uk
Everything you need to know to apply
to join the roster.
BBC Design
Research Framework

This timetable may change without prior notice and Applicants will be advised of any changes where appropriate.
* The briefing will provide Applicants with an opportunity to ask questions about the documentation.
17th Jan 2019
24th Jan 2019 - 14:00
18th Feb 2019 - 14:00
16th Feb –10th Mar 2019
11th Mar 2019
11th Apr 2019 - 14:00
12th Apr–30th May 2019
June 2019
July 2019
July 2019
PQQ issued
Webinar for potential applicants*
PQQ deadline
PQQ evaluations
ITT issued to short-listed agencies
ITT deadline
ITT evaluations and on-site visits
Award decisions
Framework signed and effective
Work packages issued
Framework
awards
ITT stage
PQQ stage

Qualification and
technical questions
Prepare two
case studies
Written
submission
Agency
site visit
Facilitation
exercise
PQQ stage ITT stage

Objectives
We are selecting a new Design
Research roster, to replace our
existing roster when it expires in
June 2019. The new roster aims
to help the BBC:
– Drive innovation and creativity
– Bring diversity to our research
– Continually improve quality
– Provide value for money

The Roster
– Between 5 and 10 research agencies
– 2–4 year term
– Effective from July 2019
– £2.4m–£3.6m spend over 4 years

Relationship
We want to build strong and
productive working relationships
with Design Research agencies.
– Long term
– Open
– Collaborative

Scope
If your agency is selected, you will
work on all of our digital products
and services*, including:
– BBC Digital products such as iPlayer, News, Sport,
Cbeebies, CBBC, Bitesize
– A number of the BBC’s internal systems and tools
– Key Experiences – Live, A/V
– Emerging digital experiences and editorial
propositions
*Contracts may include a mix of online products, not limited to those shown

Platforms
Responsive web, mobile,
TV, Internally facing tools,
emerging technology (e.g.
Voice, VR, AR)

London
Salford
Glasgow
Working across the UK
BBC Design + Engineering
teams based in:
Audience
across the UK
(and beyond)

Capabilities
Minimum requirements for applicants:
– Experience of providing one-to-one task based research
– Demonstrable experience of qualitative research
– Demonstrable experience of effective communication of analysis
Specialisms
In addition, you will be able to do one of the following:
– Quantitative research
– Contextual / ethnographic research
– Rapid research
– Research with Children
– Accessibility
– Research for Games

Work is likely to include:
– Task-based usability testing
– Rapid/iterative testing
– Depth interviewing
– Observational/ethnographic research
– Contextual research
– Focus groups
– Quantitative research
– Information Architecture research
methodologies including card
sorting
– Competitor analysis and market
landscaping
– Heuristic or expert evaluation
of products
– Eyetracking research

B: Prepare and upload 2
one-page case studies
– Qualitative research
– A research specialism of your choice
PQQ
A: Answer the qualification
and technical questions
on Bravo

A: Qualification Questions
Technical questions
– Indicate which platforms you have current (i.e. within the last 3 years)
experience researching for. Multiple choice from Responsive, Mobile, TV,
Internally facing tools, emerging technology (e.g. voice, VR, AR)
– Confirm the proportion of client focused project time which includes you
delivering Design Research, based on an average working week
PQQ

B: Experience questions
– Demonstrate your experience in qualitative research by showcasing your
own client work, on a single A3 document
– Demonstrate your experience in a design research specialism of your choice
by showcasing your own client work, on a single A3 document
PQQ

Criteria
Case studies will
be assessed on:
• Quality of analysis
• Communication
• Appropriateness
• Creativity
B: Case studies must be submitted as an A3 single sided
document to include the following
PQQ
Your name and the research capability in the
Max 300 words
Maximum 100MB, Portrait or Landscape
Client name and date delivered
A piece of work from a maximum of two clients
only, from the last 3 years, covering:
• Issues and objectives
• Method
• Solution
• Results and insights

C: Facilitation
exercise
(one-to-one)
2 x 20 min sessions,
submitted as a
video
ITT
A: Written
submission
Questionnaire
Credentials
presentation
document
Rate card
Price scenario
B: Agency site visit
Credentials presentation
(30 mins) to respond to 6
questions
Presentation of response
to research brief (30
mins)
QA from BBC (30 mins)
Tour of supplier
premises (15-30 mins)

Questionnaire
A: Provide the names and roles of your
team who will most likely be working
on BBC projects
Include in your response the typical expected lead time required
to schedule their time on BBC projects
B: Outline your approach to
conducting research away from your
facilities
Include in your response the resources you have available to
conduct this research
ITT

Credentials Presentation
A: A credentials presentation needs to be
submitted before the On-Site visit
This will then be presented during the On-Site visit (30 mins)
Rate card and price scenario
A: Complete and submit the BBC rate
card template, and provide a cost for the
detailed BBC scenario
The scenario provided will be for contextual research
Criteria
The credentials
presentation will
be assessed on:
• Research objectives
• Collaboration
• Ethical research
• Staff development
• Diversity
• Adaptability
ITT

The on-site visit
B: You will present your response
to a brief we set you - 30 mins
– You will receive the brief 7 days before the visit
– We intend for your response to take 1– 2 days work
QA
B: Questions asked by BBC – 30 mins
Tour of supplier premises
B: Tour should be 15–30 mins
Criteria
Response to the brief
will be assessed on:
• Innovation
• Strategic alignment
• Appropriateness
• Design research
programme
planning
• Analysis reporting
• Research
management
ITT

Research Facilitation
C:As part of the design research challenge
you’ll facilitate two one-to-one sessions:
– The BBC will recruit your participants
– You’ll prepare and facilitate 2 x 20 minute sessions
– Please video record both on film
– Select one film to upload via Bravo Solutions (raw,
unedited footage from beginning to end of a session –
we should see the participants entering and leaving the
room)
Criteria
Research sessions will
be assessed on:
• Research facilitation
ITTITT

Strategic Thinking
– Appropriateness
– Strategic alignment
– Innovation
Management and
Operational Efficiency
– Adaptability
– Flexibility
– Staff development
– Leadership and responsiveness
– Diversity
Cultural Fit
– Research objectives
– Collaboration
– Ethical research
Creative Excellence
– Research facilitation
– Research management
– Analysis and reporting
– Design research programme
planning
Responses will be evaluated against these criteria:

Summary
How to apply
Submit your application via Bravo Solutions by 15th Feb 2019 -
14:00 (UK time)
Full procurement documentation
The complete PQQ and ITT information is available from
Bravo Solutions
Any other questions?
The BBC will be hosting a webinar to discuss the procurement
on 24th January 2019 at 14:00 (UK time)
Please submit any other questions via Bravo Solutions by 1st
Feb 2019 - 14:00 (UK time)

BBC Design Research Roster: Supporting Document

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BBC Design Research Roster: Supporting Document