Presentation from the Bank Trainers Conference, 2015 in Nashville, TN. Twitter #banktc Our Presentation: Getting Leadership Buy-in for Soft Skills Training

1. Getting Leadership Buy-In for Soft Skills Training
While You Wait…
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Student (ios or android)
Teacher:
learnwithdaniel
Updated Slides:
www.trpnet.com/banktc
“Piggy Bank” by Alan Cleaver,
licensed by Creative Commons

2. “Service” by Dennis Skley. Photo Credit: https://www.flickr.com/photos/dskley/14711793077/

3. Victim Mentality Statements
Look what you made me
do!!
I told you not to do it like
that.
Nobody every listens to
me.
If it weren’t for you I
could get my job done
 Who did this?
 It’s not my fault!
 What did you do it that
way for?
 Can you believe what
he/she just said/did to
me?

4. If things are going wrong, or badly, or not
to my liking, then someone is to blame. It is
necessary to identify the persons, circumstances, or
sources of why things are not as I think they should
be. Blame must be determined and accepted by the
wrongdoer, and things must be made right. I am
justified in being emotionally upset. Neither growth
nor learning result from the bad things that happen
to me.
The Victim Mentality

5. Everything that happens to me provides
me with Opportunities For Learning And
Growth. I cannot blame
anyone else for how I
feel, what I do, or the
attitude I choose.
The Totally Responsible Person (TRP)

6. Stimulus Reaction

8. STIMULUS CHOICE RESPONSE

10. AWARENESS
A
L
L
O
W
S
STIMULUS CHOICE RESPONSE

11. 1. Everything that happens to me
provides me with opportunities for
learning and growth.
TRP-THE ELEMENTS

12. 2. I cannot blame anyone else for how I
feel, what I do, or the attitude I
choose.
TRP-THE ELEMENTS

14. “At one point
I was a product of my
environment but in time
I made my environment
a product of me. I’ve
learned to eliminate the
excuses that today our
youth use to justify their
failure. If you want to get
out of your situation you
can, but you must decide to
do so. I didn’t blame the
problems I encountered
through life on my parents.”
Derek Anderson

15. 3. I shall seek no exceptions to this
belief… even when I’m not at fault.
TRP-THE ELEMENTS

18. Create A Business Case For The Training
Photo Credit: http://bit.ly/1PQeoYa

19. Get
Leadership
to Endorse
the Program

20. Keep the
Dialogue
Going
Photo Credit: http://bit.ly/1dzTAmH

21. Where are we now?
1. What we’ve learned
2. What we did NOT expect
3. What are your experiences?