Azur is well positioned to offer its customers a broad array of SAP solutions around SAP Netweaver Business Warehouse, SAP HANA, SAP Business Suite and SAP PPM (Project and Portfolio Management). Our core capabilities are in full lifecycle global BI implementations, upgrades, migrations, performance tuning and optimization and budgeting and forecasting solutions. The modules include FI, CO, FCSM, AP, AR, PM, CS, HR, OTC, PTP as well as custom applications.
Azur is well positioned to offer its customers a broad array of SAP solutions around SAP Netweaver Business Warehouse, SAP HANA, SAP Business Suite and SAP PPM (Project and Portfolio Management). Our core capabilities are in full lifecycle global BI implementations, upgrades, migrations, performance tuning and optimization and budgeting and forecasting solutions. The modules include FI, CO, FCSM, AP, AR, PM, CS, HR, OTC, PTP as well as custom applications.
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
Selon le fondateur de Grovo, start-up spécialisée dans le microlearning, quelques minutes d'attention valaient mieux qu'un long discours en matière de formation.
«Comment et quand vous apprenez est en fait plus important que ce que vous apprenez».
Intervention de Silvère MERCIER, Chargé de la médiation et des innovations numériques à la Bibliothèque Publique d’Information (Centre Pompidou, Paris)
La Création de Contenu dans votre Inbound StratégieNoemie Aguettant
1. Pourquoi faire de l'inbound marketing est important aujourd'hui
2. Où s'inscrit la création de contenu dans cette stratégie
3. Les différents types de contenu
3. Techniques à suivre pour s'assurer du succès de votre contenu
From reactive to proactive - How Azur transformed a service helpdesk and boos...Azur Global
In this case study, you will see first hand how Azur worked with our client in dramatically boosting the customer satisfaction of their internal IT helpdesk. When Azur took over the helpdesk, it was plagued by improper incident escalation, significant backlog of incidents and impaired communication between the offshore helpdesk team and the client. Azur turned this around through a managed service model, a SLA driven approach and a delivery playbook that incorporated ITIL best practices and reliable ticketing system. The result? We helped our client increase their business revenues, attained scores in excess of 90% in customer satisfaction and reduced costs.
Selon le fondateur de Grovo, start-up spécialisée dans le microlearning, quelques minutes d'attention valaient mieux qu'un long discours en matière de formation.
«Comment et quand vous apprenez est en fait plus important que ce que vous apprenez».
Intervention de Silvère MERCIER, Chargé de la médiation et des innovations numériques à la Bibliothèque Publique d’Information (Centre Pompidou, Paris)
La Création de Contenu dans votre Inbound StratégieNoemie Aguettant
1. Pourquoi faire de l'inbound marketing est important aujourd'hui
2. Où s'inscrit la création de contenu dans cette stratégie
3. Les différents types de contenu
3. Techniques à suivre pour s'assurer du succès de votre contenu
