The document discusses social entrepreneurship and service design. It notes that social entrepreneurship involves creating new social relations and collaborations to meet social needs through both social goals and means. The document also lists several areas where service design approaches could address challenges, such as designing with underserved communities, safer public spaces, and interactions between urban and rural areas. It inquires about interest in a research study on organizations that have been trading for less than 4 years, have an explicit social goal, and aim to deliver a new service.

1. Social Entrepreneurship
and Service Design
Gerasimos Balis
PhD Candidate
HighWire
Doctoral Training Centre

2. New ideas that meet social needs having both
social goals and means and creating new
social relations and collaborations
(Caulier-Grice et al. 2010)
g.balis@lancaster.ac.uk

3. Service Designers
Entrepreneurs
Social ventures
Finance resources
Expertise people networks
Beneficiaries: Who benefits?
Customers: Who pays?
Shanmugalingam et al. 2011
•Design approaches that address challenges
around ageing
•Design and new production processes
•Designing with underserved communities
•Design innovation and public policy
•Interaction and exchange between the
city and countryside.
•Safer Places and Spaces
DESIS 2013
g.balis@lancaster.ac.uk

4. g.balis@lancaster.ac.uk

5. g.balis@lancaster.ac.uk

6. • Have you been trading for less than 4 years?
• Does your organisation have an explicit social
goal?
• Do you aim to deliver a new service?
• Are you interested in being part of the
research?
Let’s have a chat :)
g.balis@lancaster.ac.uk