The document discusses the importance of auto attendant scripts and after hours messages for businesses. It states that after hours messages should not be treated as an afterthought, but one of the most important parts of an on-hold system, as they allow a business to demonstrate interest in customers and avoid frustration for callers. The document recommends businesses use professional audio specialists to create high quality after hours messages and full on-hold packages that project a polished, efficient image.

1. Auto Attendant Script Examples
All too often the orphaned children of a company’s on-hold program seem to be the After Hours
Messages.
This should not be the case. The message callers hear when they contact you outside normal
hours is mistakenly treated as an “afterthought”. Where in fact it should be treated as one of the
most important items in any on-hold package.
Of course, there is one worse alternative than a poor-quality message and that is absolutely no
message. We have all experienced the frustration of hearing the endless brrrr brrrr of a phone
ringing out. This is no way for a
business to treat an existing customer
and the quickest way to lose a new
business prospect.
It Costs So Little and Means So
Much
The power of After Hours Messages
cannot be understated. Aside from
easing the frustration of the caller, they
present an opportunity for you to
demonstrate your interest in the
customer.
You can relay information about your
normal hours of operation and suggest a
suitable time to call again. Even better,
modern telephone systems will allow
you to prompt the caller to leave a short message with their name and contact details.
They will be super impressed with your offer to return their call. They will feel you are interested
in them and in servicing their requests. Having left you a message they are unlikely to run off
and call your competitor.
Here’s Your Chance to Shine
Along with demonstrating your interest in the caller, an out-of-hours message provides a
platform for you to project the desired image of your company.
You want to be seen as an efficient, well organised, thoroughly professional operation. You are
not going to succeed in projecting this image if the quality of the message is not up to scratch.
Call In the Experts
The solution is to get the complete on-hold program from Media Group, the business audio
specialists. The program will be expertly written, produced, and voiced by professional male or
female voice talent.

2. You can order a custom package to suit your budget with a Welcome Message, On Hold music
and messages, an Auto Attendant facility to direct calls, and messages to cover times when you
are away from your desk as well as after hours.