The document describes how attendant-assisted parking works at the Stata Garage. It explains that attendants will guide vehicles into aisle spaces once regular spaces are full, allowing more vehicles to park. Attendants will collect keys and store them in lockboxes, filling out claim checks with vehicle locations. Throughout the day, attendants will move vehicles from aisles into open spaces, keeping each vehicle on its original floor. To retrieve their keys and vehicles, parkers present their claim check to the attendant, who will retrieve the key and escort the parker to their car.

1. Presenter
Title
Meeting Title | Date
Attendant-assisted
parking at Stata Garage
On September 15, the Attendant Assist
parking program launched in the Stata
Garage, adding capacity to accommodate
the West Garage closure.

2. • The garage will enter “Attendant Assist
mode” once all regular lined spaces are
filled with parkers (Monday-Friday only).
• Attendants will guide parkers into aisle
spaces, adding capacity to the garage.
Attendant-assisted parking at Stata Garage
How does it work?

3. • Keys for attendant-assisted cars will be
collected and stored in lockboxes on each
level of the garage.
• The Attendant will fill out a three-part
claim check.
• The Attendant will collect the vehicle key
from the parker and will store it in the
locked key box. Key boxes will be
located on each level of the garage.
Attendants store keys in lockboxes
Attendant-assisted parking at Stata Garage
How does it work?

4. • Throughout the course of the day, as lined
parking spaces become available,
Attendants will move aisle vehicles into
lined spaces and will update the claim
checks with the new vehicle locations.
• Customer vehicles will not be moved to a
different floor of the garage but will be
kept on the floor where originally parked.
Attendants move cars into open spaces
Attendant-assisted parking at Stata Garage
How does it work?

5. 11:30 PM – 2:00 AM
• The SafeRide Supervisor provides keys;
call 617-253-2997
7:15 AM – 11:30 PM
• Customer Service Representatives at the
garage provide keys
• Parkers will proceed to the garage level
where their car is parked and will be met
by the floor Attendant.
• The Attendant will request the customer
claim check, retrieve the customer key
from the key box, and escort the parker to
their vehicle.
• The parker will drive their car to the exit.
Departing the garage, retrieving keys
2:00 AM – 7:00 AM
• Key retrieval not available.
• Tip: arrange to pick up keys during key
pick up hours (7:15AM – 2:00 AM) or
bring a spare key.
Attendant-assisted parking at Stata Garage
How does it work?

6. Ask us about other innovative ideas
for getting to and from campus.
Attendant-assisted parking at Stata Garage