1. Helping Hand Home Healthcare is requesting arbitration against AT&T Mobility for charging unauthorized insurance fees on 151 devices over 8 months totaling $14,846.02.
2. An AT&T representative, Wanda Wilson-Widerhold, misled Helping Hand about the insurance charges and prevented the issue from being resolved.
3. Helping Hand is requesting the arbitrator remove Wanda Wilson-Widerhold from the account and assign a new representative, as well as award damages for the unauthorized insurance fees.
MWWPR Group Sued - Lawsuit Against MWW PR Vs. Byte Dept. Inc.EverythingPR
Byte dept inc vs mww
Research reveals another lawsuit was filed against MWWPR – this one in the Supreme Court of the State of New York, for $120,000 plus legal damages.
This lawsuit against MWW PR Group also comes as a result of unpaid bills relating to work for Samsung, and comes on the heels of a lawsuit by Scholastic also surrounding work for Samsung.
A meat factory worker slipped on a piece of meat and felt a sharp pain in his back. After that incident, he did not feel he needed medical treatment. One week later, as he was lifting a 100-pound steel drum he felt and heard a pop in his low back. This time, the pain was severe and his supervisor took him to the hospital. After several doctor visits, physical therapy, and medications, he still has pain in his back. On the date of the arbitration hearing, he told the arbitrator he would like to proceed with the surgery recommended by his doctor.
Despite the company's claim that the injury did not warrant workers' compensation benefits Ankin Law attorney Josh Rudolfi was able to secure medical benefits, temporary partial disability, temporary total disability and prospective medical care for his client.
MWWPR Group Sued - Lawsuit Against MWW PR Vs. Byte Dept. Inc.EverythingPR
Byte dept inc vs mww
Research reveals another lawsuit was filed against MWWPR – this one in the Supreme Court of the State of New York, for $120,000 plus legal damages.
This lawsuit against MWW PR Group also comes as a result of unpaid bills relating to work for Samsung, and comes on the heels of a lawsuit by Scholastic also surrounding work for Samsung.
A meat factory worker slipped on a piece of meat and felt a sharp pain in his back. After that incident, he did not feel he needed medical treatment. One week later, as he was lifting a 100-pound steel drum he felt and heard a pop in his low back. This time, the pain was severe and his supervisor took him to the hospital. After several doctor visits, physical therapy, and medications, he still has pain in his back. On the date of the arbitration hearing, he told the arbitrator he would like to proceed with the surgery recommended by his doctor.
Despite the company's claim that the injury did not warrant workers' compensation benefits Ankin Law attorney Josh Rudolfi was able to secure medical benefits, temporary partial disability, temporary total disability and prospective medical care for his client.
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
AT&T Complaint - Redacted
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Gordon Yu
2 Corporate Drive Suite I00
l l i :an
DEMAND FOR ARBlTRATION
AND POSITION PAPER
6 HELPING HAND HOME HEALTHCARE, LLC, Case No.:
7 Complainant,
8 vs. MATTER OP ACCOUNT N0.- 3130
9 AT&TMOBILITY,
IO Respondent
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SUMMARY AND PRAYOR FOR RELIEF
1. Complainant never ordered or authorized insurance on any ofits devices.
2. <:;omplainant's assigned AT&T Mobility Account Representative, WANDA WTLSON-WIDERHOLD,
wrote the following on February I, 2017:
"I also confirmed the account does not have insurance added -you declined insurance at the time
ofthe order." Exhibit A.
3. Complainant later discovered the existence ofinsurance on all l5 l devices ordered.
4. WANDA WILSON-WIDERHOLD repeatedly lied about (I) whether METRO was charged insurance, and
(2) whether and when METRO would receive credits for the wrongful insuraJJce charges.
5. Upon discovery of the first lie, complainant immediately worked with AT&T Business Care representative
to remove the insurance and mitigate further damages.
6. Complainant respectfully requests to be made whole after suffering damages in the sum of:
a. $11.99 insurance per month * 15 1 devices * 8.2 months = $ 14,846.02 ("The Third Credit")
b. $11.99 insurance per month* 18 devices* 3 months"" $647.46 ("The Fourth Credit")
c. Treble damages of ($14,846.02 + $647.46) * 3 =$46,480.44, plus costs and reasonable attorneys'
27 foes, or som e other settlement amount. The forgoing language regarding settlement is not a
28 limitation or waiver ofthis or any other legal claim during proceedings before any tribunal.
29 7. Complainant has attempted to resolve this matter over 4 months with over 150 pages ofemails with
30 WANDA WILSON~WIDERHOLD (who is now unresponsive), her supervisor KEITH TEWTNKEL (who
3 1 has never responded), and roughly 24 calls w ith AT&T Business Care.
32
MATIEROFACCOUNTN0.- 3130- 1 .
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8. Complainant respectfully requests AT&l' remove WANDA WILSON-WIDERHOLD from this account
immediately.
9. Complainant respectfully requests AT&T assign a new representative to this account. The
representative shall be based in Southfield, Michigan. The representative shall have no connection to
WANDA WlLSON-WIDERHOLD and her supervisor KEITH TEWTNK.EL. Ifpossible, the representativ
shall be MICHAEL COONEY.
10. Knowledgeable third parties have been appalled by Complainant's treatment at the hands ofComplainant's
current representatives. For example, JEFF at AT&T Business Care stated that he has never encountered
anything like this fact pattern before.
JJ. Complainant urges AT&T's Office for Dispute Resolution and the Arbitrator to take urgent and decisive
action to restore AT&T's credibility in this matter.
GENERAL ALLEGATIONS
12. Complainant, Helping Hand Home Healthcare, LLC, d/b/a Metro Health Care (hereinafter"METRO") is a
Michigan company. It provides home health care to vulnerable, elderly Michigan residents.
13. Starting Sep. 28, 2016, METRO ordered 151 devices from AT&T MOBILITY for its employees
14. METRO declined all forms of insurance on all devices all times.
15. These devices were all assigned to account number
16. The AT&T Mobility Sales Representative promised two credits for the purchase ofthe devices, each
exceeding $10,000 ("The First and Second Credits"). Exhibit B. After months offollow-up by METRO,
both credits have been received. Neither credit is at issue at this time.
17. METRO never purchased insurance for any ofthe devices. WANDA WILSON-WlDERHOLD informed
METRO that no insurance was on the account. Exhibit A.
18. In fact, insurance was billed since the inception ofthe account.
19. After METRO independently discovered months ofunauthorized insurance charges, WANDA WILSON-
WlDERHOLD promised to refund the money to.METRO. Instead, she attempted to confuse METRO into
believing the Second Credit (for iPad activation) is the Third Credit (for unauthorized insurance charges).
20. WANDA WILSON-WIOERHOLD has prevented other AT&T individuals from stepping in to assist
METRO. For example, GORDON YU has asked AT&T Business Care to assign a new representative and
MATIER OF ACCOUNT NO.
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remove WANDA WILSON-WIDERHOLD three times, without success. As another example, GORDON
YU has asked a representative on another ofl'v1ETRO's AT&T MOBILLITY accounts., MICHAEL
COONEY, for assistance.
2.1. In response, on May 23, 2017, WANDA WILSON-WIDERHOLD said the following to GORDON YU,
"I'm your assigned account manager. [Others] can support you, but everything comes to me. They all roll
to me." An audiorecording ofthis call is available for the Arbitrator's review.
22. Multiple people in METRO management recall WANDA WTLSON-WIDERHOLD stating that she was
METRO's only contact and the only.person able to file or receive refunds, and will so testify before the
Arbitration.
23. GORDON YU is METRO's General Counsel and has repeatedly attempted to resolve this matter prior to
filing this Demand for Arbitration.
METR.O'SAT&:rREP MISLEADS METRO AS TO INSURANCE
24. On January 31, 2017, METRO l'equested help understanding why its bill was so high. One ofMETRO's
theories was that it was being wrongfully billed for insurance.
25. On February .1, 2017 WANDA WILSON-WTDERHOLD replied, "I also confirmed the account does not
have insurance added -you declined insurance at the time of the order." Exhibit A.
26. Sometime in May 2017, METRO asked AT&T to submit a proposal to reduce its bill.
27. On May 25, 2017, WANDA WILSON-WIEDERHOLD produced an AT&T proposal showing "Misc
Costs" of$11 .99 per month on every device. Exhibit C.
28. When !VIETRO inquired what the $11.99 per month "Misc Costs" were, WANDA W1.LSON-
WIEDERHOLD wrote, "looks like insurance per line."
29. When Metro showed WANDA WILSON-WIEDERHOLD her own February I, 2017 communication
denying any insurance on this account, she wrote, "I did pull a few ofthe numbers on the account (in the o
line system- that Tammy uses) and they do not have insurance."
30. However, on May 26, 2017, when GORDON YU called MICHELLE at AT&T Business Care, 866-288-
7629, MlCHELLE stated that WANDA WILSON-WIEDERHOLD's written representation was false.
MATIER OF ACCOUNT NO.
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MlCHELLE saw "insurance everywhere," up and down the devices on the account, and across each and
every billing cycle. An audiorecording ofthis call is available for the Arbitrator's review.
31. On June I, 2017, LORENZO ELLOIT at AT&T Business Care agreed with MICHELLE. He further
advised GORDON YU that METRO's billing cycle ended on-the 2"dofeach month, and METRO would
again be charged insurance unless immediate action was taken. An audiorecording ofthis call is available
for the Arbitrator's review.
32. GORDON YU instructed LORENZO ELLIOT to remove insurance from all the lines. This was reflected
in the AT&T Post Call Notification, which states "This is to confirm the following feature has been
removed from your service: Feature: Mobile Insurance/Enhanced Support. Effective Date: 06/01/2017."
ExhibitD.
33. AT&T charged unauthorized insurance on all 151 devices during these billing cycles:
Cycle Start Cycle End Months
912812016 11/2/2016 1.2
11/3/20 16 12/2/2016 I
12/3/2016 1/2/2017 I
1/3/2017 2/2/20 17 I
2/3/20 17 3/2/2017 I
3/3/20 17 4/2/2017 I
4/3/2017 5/2/2017 1
5/312017 6/2/2017 I
Months oflnsurance Charged 8.2
34. AT&TMOBILITY wrongfully charged METRO for $11.99 insurance per month* 151 devices *8.2
months = $14,846.02 ("the Third Credit Amount").
35. GORDON YU has told AT&T Business Care at least three times to assign METRO a new account
representative. See. e.g., Exhibit E.
MATTER OF ACCOUNTNO.
Page 5 of 49 0910911
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36. There is no satisfactory explanation for why WANDA WILSON-WIEDERHOLD has not been removed
from the account. Others in the telecommunications industry METRO has consulted speculate that KETTH
TEWINKEL is protecting her, against rvrETRO's interests.
37. METRO respectfully requests the Arbitrator grant the equitable reliefofremoving WANDA WILSON-
WlDERHOLD from this account, and preventing her or KEITH TEWlNKEL from accessing or interfeling
with this account.
38. METRO respectfully requests a new account representative with nothing to do with WANDA W!LSON-
WIEDERHOLD and KEITH TEWfNKEL, who is located in or near Southfield, Michigan. METRO has
had excellent experience with MICHAEL COONEY, who managed another METRO account.
THE AT&T REP CONTINUES TO MISLEAD METRO
39. One June 2, 2017, WANDA WILSON-WIEDERHOLD wrote, "I will process the request for credits
based on the emails we [WANDA and the sales representative] both have that state you did not want it on
your account. I completely agree with you, unless insurance was added after our email exchange or if
insurance was used on any ofthese lines. J will certainly request the credit be applied." Exhibit F.
4-0. METRO did not add insurance to its devices at any time.
41. One June 13, 2017, WANDA WILSON-WIEDERHOLD wrote that she "gained leadership approvals" for
the Third Credit (relating to insurance) and "sent that appt·oval to billing."
42. However, on June 24, 2017, GORDON YU spoke with LEA at AT&T Business Care, who stated the
following:
a. There is only one case number, CM20I70607_125179491.
b. AT&T's records specifically identified this case number as being for iPad activation, meaning this
case number was the Second Credit (not the Third Credit at issue here).
c. There are no other refund case numbers filed on the account.
d. There is no refund for insurance anywhere on the account.
e. It is impossible for AT&T to issue a credit without a case number.
An audiorecording ofthis conversation is available for the Arbitrator's review.
MAITER OF ACCOUNTN0.- 130-5
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43. GORDON YU asked WAND.A WILSON-11EDERHOLD to explain.
44. On June 27, 20l7, WANDA WILSON-WIEDERHOLD claimed that the single case number,
CM20I70607_125179491, was for"the insurance credits." On another email on the same day, she also
claimed there should be a "separate [second) case [number]."
45. This chain ofemails is Exhibit G.
46. GORDON YU again asked WANDA WILSON-WEIDERHOLD to explain.
47. WANDA WILSON-WEIDERHOLD has gone silent.
48. GORDON YU has repeatedly verified that the Third Credit does not exist. For example, on September 7,
2017, JEFF from AT&T Business Care, who called in another department to assist, performed a diligent
search over the course of30 minutes for the Third Credit. JEFF concluded that the Third Creditwas never
filed, and no case number exists. An audiorecording. ofthis call is available for the Arbitrator's review.
CAUSES OF ACTION
49. For their foregoing conduct, i!fETRO alleges AT&T MOBILITY's employee, WANDA WILSON-
WJEDERHOLD and her supervisor, KElTH TEWlNIKEL, engaged in:
a. Fraud;
b. Conversion, both common-law and statutory;
c. Theft;
d. Breach ofcontract;
e. Breach of implied covenant of good faith and fair dealing;
f. Civil conspiracy; and
g. Violation ofthe Michigan Consumer Protection Statute
Against METRO for their own benefit (whether commissions or indolence) and AT&T MOBILITY's
benefit (collecting unauthorized charges, under the theory ofrespondeat superior).
ANOTHER OUTSIDER CLEANS UP THE ACCOUNT
MATTER OF ACCOUNTNO. 3130 - 6
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50. Several months later, METRO was contacted by a loyalty consultant, CHASE SOUCTE. He explained that
his job was to lower rates for AT&T customers, because AT&T's high rates caused them to leave for other
carriers.
51 . On August 3, 2017, CHASE SOUCIE determined that LORENZO ELLIOT did not remove insurance ftom
I8 devices. CHASE SOUCIE removed those instances of insurance shortly thereafter. Exhibit H.
52. Since AT&T Mobility invoices a month before the start of the billing period, unauthorized insurance was
still charged on 18 devices during the following billing cycles:
Cycle Start Cycle End Months (Prorated)
6/3/2017 7i2/2017 I
7/3/2017 8/2/2017 I
8/3/2017 9/2/2017 I
Months oflnsurance Charged 3
53. AT&TMOBILITY wrongfully charged JVtETRO for $11.99 insurance per month* 18 devices* 3 months
:= $647.46 ("the Fourth Credit Amount").
METRO IS ENTITLED TO TREBLE DAMAGES AND ATTORNEY'S FEES
54. On September 7, 2017, JEFF at AT&T Business Care stated this account was a.small business account. He
stated that the Small Business Service Agreement governs.
55. Pursuant to the AT&T SmaU Business Service Agreement, «this Agreement will be governed by the laws
and regulations ofthe State set forth above for Customer's address, without regard to its conflict of law
principles."
56. METRO's address is in Michigan.
57. Pursuant to MCL 600.2919a:
(I) A person damaged as a result ofeither or both of the following may recover 3 times the
amount ofactual damages sustained, plus costs and reasonable attorney fees:
(a) Another person's stealing or embezzling property or converting property to the other
person's own use.
(b) Anotherperson's buying, receiving, possessing, concealing, or aiding in the concealment
MATTER OF ACCOUNT NO. 130 - 7
Page 8 of49 09/09/I
8. ofstolen, embezzled, orconvertedproperty when the person buying, receiving,
2 possessing, concealing. oraiding in the concealment ofstolen, embezzled, or converted
3 property knew that the property was stolen, embezzled, or converted. [Emphasis added].
4 58. Under Michigan law, an action for conversion ofmoney requires that the defendant obtained the money
5 without the owner's consent. Head v. Phillips Camper Sales & Rental, Inc., 234 Mich. App. 94, 112, 593
6 N.W.2d 595, 603 (1999).
7 59. METRO did not authorize or consent to insurance ou its 151 devices that constituted account number
8 287273023130 at any time.
9 60. Under Michigan law, "to the other person's own use" means that the converted money was used for any
l0 purpose to further AT&T's own interests. Aroma Wines & Equip., Inc. v. Columbian Distribuiion Servs.,
11 Inc., 497Mich. 337, 359, 871 N.W.2d 136, 148 (2015).
12 61. WANDA WILSON-WIEDERHOLD knew METRO "declined insurance at the time of the order" and
13 "continned the account does not have insurance added," while intentionally lying toMETRO by allowing
14 months and months ofinsurance charges.
15 62. After METRO detected that insurance was being charged, WANDA WILSON-WIEDERHOLD still knew
16 METRO was being charged insurance, and intentionally lied to METRO to that charges were forsomethin
17 other than insurance.
18 63. After METRO and AT&T Business Care removed the insurance, WANDA WILSON-WIEDERHOLD lied
19 by claiming to re.fund ME1RO but knew that she never acl1.1ally refunded METRO.
20 64. Complainant has attempted to resolve this matter over 4 months with over 150 pages ofemails with
21 WANDA WILSON-WlDERHOLD (who is now unresponsive), her supervisor KEITH TEWINKEL (who
22 has never responded), and roughly 24 calls with AT&T Business Care.
23 65. For enduring the bad acts of certain AT&T employees, and for the tremendous waste oftime and resource
24 METRO has wasted attempting to resolve this idiotic distraction from its business operations, METR
25 respectfully requests treble damages from the Arbitrator in the amount of $46,480.44, plus costs an
26 reasonable attorneys' fees,. or some other agreed-upon settlement amount. The forgoing languag
27 regarding settlement is not a limitation or waiver ofthis or any other legal claim during proceedings befor
28 any tribunal.
29 Dated this 9th ofSeptember, 2017.
30
31
32
MATTER OF ACCOUNT NO.~ 130 - 8
Gordon Yu, Esq.
Page 9of49 09/0911
10. 9/7/2017 Gmail - Wireless Account Assistance- Helping Hand
Gmail
Wireless Account Assistance- Helping Hand
WILSON-WIEDERHOLD, WANDA
To: Gordon Yu
Cc:
Hello Gordon,
Gordon Yu
Wed, Feb 1, 2017at11:35 AM
I reached out to Brian (the order specialist, that placed your device order for you. Below is the billing explanation
response from Brian. He said he also emailed this to you mid- January. I am sorry if you did not receive his response.
I hope this does assist you with your billing questions.
I also confirmed the account does not have insurance added - you declined insurance at the time of the order.
The credits that we are providing you for your services take 90 days to begin showing up on your account, so by the
time your 4th and 5th bills roll around the credits begin showing on your bill and you won't have to pay your AT&T bills
until the credits run out. So those will begin appearing for you very quickly as your account was first established for
Helping Hand on 10-28-2016.
When I review your billing, the first month's bill Is always higher for every company due to prorated charges. Your
account was set up in the middle of a billing cyde on 10-28-2016 so you had your first month of service to pay for as
well as pro-rated charges from 10-28-2016 through your billing date which is the 25th of every month. So your first
bill was for almost two months of services. The majority of that first bill was paid, but because it wasn't entirely paid
it leaves you with a balance of $4,524.78 carrying over to your current bill. Now your current bill is $7,544.51 which is
ALMOST exactly dead on including taxes that we illustrated that your services would be every month for all of your
devices. You have 151 active devices on your account now, which what you are paying is $49.96 per device per
month, which almost exactly mirror's what we had said t he service would cost for you.
The reason that the service is more expensive per month is because you needed to go with the bigger iPads. The
iPads we have ordered and shipped out for you are the iPad Air 2 - 32gb memory size devices which are the 10 inch
iPad that Apple makes. Because you needed to go with the bigger iPad and didn't want to pay the 2 year cost of
$429.99 per device up front, we put them on installments so you are paying $26.50 per iPad per month on
installments which is the $2252.50 per month difference. As you can see in the RED section below on the original
proposal, the iPads would have been a substantial one time cost of $36,549.15 on a 2 year contract (it would have been
cheaper on a monthly basis because you would have paid for the device upfront). However, this was something that
you had illustrated you didn't want to pay up front bec~use it was so expensive and that's understandable, that's a big
total. So the only thing that you had to pay for up front was the sales tax per device which was substantially lower,
approximately $37.10 per iPad device. When the iPads are paid off after 20 months of installments, the monthly
installment costs of the ipads will drop off your bill and your bill will fall by that $2252.50 per month plus tax. This is
something that we did communicate to you and Joe before we placed the order. So the monthly bill is a little more
expensive because of the installments on the ipads, so everything is how we illustrated it would be with AT&T for
your services. 11 of 45 09/09/17
https://mail.google.com/mail/u/O/?ui=2&ik=184b26f7c9&jsver=EfWGX3tyASk.en.&view=pt&msg=159fa88df857e4d3&q=ww1853%40att.com%20ins.ura... 1/3
11. 9/7/2017 Gmail - Wireless Account Assistance- Helping Hand
The size specs of the iPad mini is Size (inches) 8 x 5.3 x.24, the Size specs of the iPad Air 2 that we have ordered
for you and that was shipped is Size (L x W x D in inches) 9AO x 6.60 x 0.24, so we did order the bigger of the
devices for you. So the bigger iPad device was ordered and shipped.
Please let me know if you have any additional questions,
Thank you,
ClientSolutions Executive
585 - Great Lakes
MOBILIZING YOUR WORLD
Ciick for Immediate Assistance
Click for Immediate Assistance
From: Gordon Yu
Sent: Tuesday, January 31, 2017 9:20 PM
To:W ILSON-WIEDERHOLD, WANDA
Subject: Request Assistance
12 of 45 09/09/17
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12. 9/7/2017 Gmall - Wireless Account Assistance- Helping Hand
Hello Wanda,
Would you also please get us give us the contacts to get started on the following?
Please reply all.
1. Audit Assistance. Why are our AT&T Mobility bills always higher than our AT&T quote (attached)? Who can sit down
with us and reconcile the quote with our 300-page bills? What is their contact information?
2. Credit Timing. Per the AT&T quote, we are due a "Total One Time Credits: $19,000.00" "after 90 days of service."
When will this be credited to us?
3. Remove Insurance from the Devices. Who do we speak to?
Thank you,
Gordon Yu, Esq., MBA
13 of 45 09/09/17
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14. GmaH
Fwd: AT&T Mobility Proposal plan for Helping Hand
7 messages
Sent from my iPhone
Begin forwarded message:
From: "CROM, BRIAN J"
Date: October 25, 2016 at 2:49:53 PM MDT
To:
Cc:
Good afternoon Christine and Joe,
Gordon Yu
Attached to this email below is the new proposal that illustrates the services for all of your new devices.
85 iPad Air 2's on a 2 year cont.ract and 95 iPhone SE phones on the AT&T NEXT program.
You would have 4 groups (3 groups of 25 phones and 1 group of 20 phones) with SOGB worth of data to
share between all of the phones on the plan.
You would have 8 Groups (each group would have 10 iPads sharing 20GB of data) and 1 group of 5 !Pads
sharing 10 Groups of data.
This calling plans would have unlimited talk (which includes calling within the continental United States,
including, Alaska, Hawaii & US Territories like the Virgin Islands and Puerto Rico and free calling to
Mexico and Canada as well). Unlimited text (Which includes unlimited text messages, picture messages,
business messages and video messages to anyone in the world! So as long as you are texting from the
United States you would have international texting for free as part of the plan!)
~:,,~,""i:""~~~&~~.a . . ~C<ec~~The~5.gJi!..~,g.~-1.flltlf'ithat totals $19.,000.00 that we would provide you for would appear on your
AT&T Mobility bill after 90 days of service. So you don't have to do anything for that credit at all, we
would put that on for you so that it automatically posts after 90 days. ~ ~l..c,,....J
(fee):.
The additional one time-~wewould provide you to bring the costs of the~doWl
to $229.00 per device after all is said and done, would be a credit we would apply right to your AT&T
Mobility bill. So that credit would be $17,000.00 for your 85 new iPad air 2 devices.
15 of 45 09/09/17
15. What you WOULD have to pay for upfront (one time charges) would be the Taxes on the new iPhone SE's
which would be approximately $2673.30 and the costs of the iPad Air 2's at $429.99 per device *$429.99
x 85) =$36.549.15. So the total one time costs you would have to pay for up front would be approximately
$39,222.45. Tt1is is an approximate amount because we aren't allovved to quote taxes, however, I would
be able to give you a confirmed subtotal before I collect that from you for the devices. Now these figures
are based on you as a company buying 85 new iPad alr 2's, IF you decided to use the 30 you already have
as part of this service the price would differ. The taxes on the iPhone SE's vrould be approximately
$2673.30 and for 55 NEW iPad Air 2's would be $23,649.45, so the total for 95 new iPhone SE's and 55
new iPad Air 2's would be approximately $26,322.75 one time upfront costs.
For your infonnation as well, IF you wanted to add insurance to any of the devices, we have the AT&T
Mobility Protection plan that is a monthly cost of $10.99 per device. It covers, loss, theft. physical
damage, liquid damage and out of warranty malfunctions. It also gives you advanced functionality and
setting support, email and intemet connectivity support, set up and sync assistance with your computer
and personalization assistance as well. You don't have to add the plan if you don't want or like to, but just
so that you have the information and know that we can provlde you with the service. So if you wanted to
add the AT&T Mobile Protection plan, I can have that added for you as well.
The activation fees of $45 per line are waived and the shipping of the devices is free so there are no
HIDDEN set up costs you would have to worry about.
I hope this information is helpful . Please feel free to review this proposal at your earliest convenience and
if you have any questions or concerns or if you would like to set up the services. please don't hesitate to
let me know. Thank you for your continued interest in the AT&T mobility products and services and l hope
you have a great day.
Respectfully,
Business Solutions - National Business
Small Business Solutions - Inside Sales & Service
AT&T
Pewaukee,V1153188
MOBILIZING YOUR WORLD
Click for Immediate As;:;istance
16 of 45 09/09/17
16. Theinformation contained herein is for use by authoriied persons only in a~c-0rdance wilh the applicable AT&TAgreements and is not for general
distribution. This message and any files transmitted with itare AT&Tproperiy, are confidential, and are intended solelyfo1· the use of the
individual or entity to whom this email is addre.ssed. Ifyou are not one ofthe named redpient(s) or otherwise have reason to believe thatyou
have received this message in error, please norify the sender and delete rhis rnessage irnmcdiatclyfromyour computer. Anyother us!.', retention,
dissemination, forwarding, printing, 01· copying ofthis email is strictly prohibited
From: AT&T Plan Information
Sent: Tuesday, October 25, 20
To: CROM, BRIAN J
Subject: Here is the AT&T Rate Plan Information You Requested!
......- ....,_ ...•..........,._,....,_..._..,...__,,,_,_ ,___,.,,..__...._ .............- ....._,,,,,_____..,.,,_,,_ _,,__,,.,,.._ .,_...,, ...,_ ...,,.._ __,,__..... ''"""!
.,Thank You for considering AT&T for your wireless needs.
L·-·-----·------ -----··-----·--- ------1
10/25/2016
It was nice meeting you today. As requested, here is your personalized
quote. If you have further questions or want to proceed with ordering these
services, please let us know. Thanks!
Your AT&T Business Rate Plan Configuration
180Devices 195 Voice Li•~es 195 Devices with Unl1m1ted Messaging I370.0
GB Data 12.1 GB Average Per Device
Monthly Cost $5,531.30/month
One-Time Costs $17,549.15
17 of45 09/09/17
19. 5·- ......--......._,,.,,,_,-:--···"""- ....- .....- ·-·- ........_,,__,,......._ __,,,_ ........--............____ ...- ......-_...._....._....-_.-__..-_-~- - -.:::::i
lir.;t,.
***Compatible devices only. Fees, charges and restrictions apply. Terms
subject to change. See att.com/coveragemex for complete details.
contact us I privacy policy
~ Rethink
Possible(!
-AT&T
This Information provided to you 'as Is' and for informational purposes only. The rate(s)
quoted above are estimates of the monthly charges for the identified plans (which may
include, subject to availability/eligibility, certain contractual discounts - see applicable
business agreement for details) and are based on information provided by the customer. 20 of 45 09/09/17
21. 917/2017 Gmail - FW Quote needed for Helping Hand- upgrades and plan changes
Gordon Yu
. v o.. e..· s.e .; .4'1CJ.,..
FW: Quote needed for Helping Hand- upgrades and plan changes
WILSON-WIEDERHOLD, WANDA
To: Gordon Yu
Cc: "GRINWIS,
Hi Gordon,
Thu, May 25, 2017 at 11:54 AM
Please see attached three quotes. The first is combining the two accounts on one billing and the other two are if they
billed separately. Due to the amount of lines and low data usage we quoted Mobile Share Advantage for Business
plans- it provided the best price and allowed for usage. There are also a few lines that are eligible to upgrade devices-
t hose are indicated on the spreadsheet.
Please let me know if you have any questions or if you would liike to discuss next week.. I think you will be pleased
t hat the before Next payments (for the devices) you are under your monthly service cost goal.
Thank you,
Client Solutions Executive
SBS - Great Lakes
--CONNECT, PROTECT & MOBILIZINGYOUR WORLD
Click for Immediate Assistance
3 attachments
24 of 45 09109/17
https://mail.google.comtmaillu/Ol?ut=2&ik=184b2617c9&jsver=EfWGX3tyASk.en.&vlew=pt&msg=15c4051a5e267b1c&q=wvi.11853%40att.com%20prop... 112
22. 9f712017 Gmail - FW: Quote needed for Helping Hand- upgrades and plan changes
0 RPA-HELPING HAND HOME HEALTHCARE LLC-Heinz 052517.xlsm
85K
0 RPA- NORTHWEST HOME HEALTH SERVICES - Heinz 052517.xlsm
473K
RPA - NORTHWEST HOME HEALTH SERVICES & HELPING HAND HOME HEALTHCARE LLC - Heinz
D(Combined) 052517.xlsm
1041K
25 of 45 09/09/17
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23. - Bill Review
HELPING HAND I' ('
HOME HEALTHCARE
287273023130
:urfe.""~ "'-cv~e~
07018870
Equipment Model
Beam Aircard
2 iPhone SE 04/28/2019
3 iPhoneSE 04/28/2019
4 iPhoneSE 04/29/2019
5 iPhoneSE 04/28/2019
6 iPhone SE 04/29/2019
7 iPhoneSE 04/28/2019
8 iPhoneSE 04/28/2019
9 iPhone SE 04/28/2019
10 iPhone SE 04/28/2019
11 iPhone SE 04/28/2019
12 iPhone SE 04/29/2019
13 iPhone SE 04/28/2019
14 iPhone SE 04/28/2019
15 iPhoneSE 04/28/2019
16 iPhoneSE 04/29/2019
17 iPhone SE 04/28/2019
18 iPhone SE 04/28/2019
19 iPhone SE 04/28/2019
20 iPhone SE 04/29/2019
21 iPhone SE 04/28/2019
22 Beam Aircard
23 iPhoneSE 04/29/2019
24 iPhone SE 04/28/2019
25 iPhone SE 04/29/2019
26 iPhone. SE 04/29/2019
27 iPhone SE 04/30/2019
28 iPhone SE 04/28/2019
29 iPhone SE 04/29/2019
30 iPhone SE 04/29/2019
31 iPhone SE 04/29/2019
32 iPhone SE 04/28/2019
33 iPhone SE 04/29/2019
34 iPhoneSE 04/29/2019
35 iPhone SE 04/28/2019
36 iPhone SE 04/28/2019 .. ' ;'.-~==··
37 iPhone SE 04/28/2019
~ iPhone SE 04/29/2019 '1,3:34 .•,
39 iPhone SE 04/28/2019
40 iPhone SE 04/28/2019 '13.~4 .
41 iPhone SE 04/29/2019 . . ~;3.~4 . .
42 iPhoneSE 04/28/2019 .. f3.34
43 Beam Aircard
44 iPhone SE 04/29/2019 ,·. ·
45 iPhoAe SE 04/29/2019
46 iPhone SE 04/29/2019 :,"}.._. , - ..
-•., ·:.
47 iPhone SE 04/29/2019
48 iPhoneSE 04/2912019
:. :.i:.F , . tt99 ·. -.'
•:;:. :.tr.99 ;·
.:1'1.99 . L.
_,·u;.99 ·:
... . ·
Avg Data For 3
Months in GB
0.00
0.12
0.11
0.05
0.53
0.00
0.03
0.27
2.45
0.32
0.05
6.68
0.27
0.21
0.50
0.19
0.41
0.20
0.14
0.25
0.05
0.00
0.12
0.40
0.56
0.02
0.08
7.13
0.15
0.13
0.09
0.22
0.08
0.12
0.11
0.05
0.33
0.22
0.22
0.07
0.02
7.63
0.00
0.22
1.38
0.04
0.30
0.35
24. 49 iPhone SE 04/29/2019 0.12
50 iPhone SE 04/29/2019 0.27
51 iPhone SE 04/29/2019 5.85
52 iPhone SE 04/29/2019 0.22
53 iPhorie SE 04/29/2019 0.47
54 iPhone SE 04/29/2019 0.20
55 iPhone SE 04/29/2019 0.69
iPhone SE 04/29/2019 2.03
57 iPhone SE 04/29/2019 2.07
58 iPhoneSE 04/29/2019 0.18
59 iPhoneSE 04129/2019 0.26
60 iPhone SE 04/29/2019 0.79
81 iPhoneSE 04/29/2019 1.57
62 iPhoneSE 04129/2019 1.17
63 iPhone SE 04/29/2019 1.44
64 Beam Aircard 0.00
65 iPhoneSE 04129/2019 0.00
66 iPhone SE 04/29/2019 0.00
67 iPhone SE 04/29/2019 0.03
iPhone SE 04/29/2019 0.00
69 iPhone SE 04/29/2019 0.00
70 iPhone SE 04/29/2019 0.00
71 iPhone SE 04/29/2019 0.02
72 iPhone SE 04/29/2019 0.10
73 iPhone SE 04/29/2019 0.00
74 iPhone SE 04/29/2019 0.14
75 iPhone SE 04/29/2019 0.22
76 iPhone SE 04/29/2019 0.10
77 iPhone SE 04/29/2019 0.04
78 iPhone SE 04/29/2019 0.04
79 iPhone SE 04/29/2019 0.00
ao iPhone SE 04/29/2019 Q.02
81 iPhone SE 04/2912019 0.17
82 iPhoneSE 04/29/2019 0.20
83 iPhone SE 04/29/2019 0.00
64 iPhone SE 04/29/2019 0.04
es Beam Aircard 0.00
86 iPhone SE 04/2812019 0.09
87 iPhone SE 04/28/2019 1.32
88 iPhone SE 04/29/2019 0.00
8 9 iPhone SE 04/29/2019 0.08
00 iPhoneSE 04/30/2019 0.24
91 iPhone SE 04/30/2019 0.00
92 iPhone SE 04/29/2019 6.77
93 iPhone SE 04/28/2019 0.04
iPhone SE 04/28/2019 0.38
95 iPhoneSE 04/30/2019 0.05
96 iPhone SE 04/30/2019 0.00
97 iPhone SE 04/30/2019 0.03
98 iPhoneSE 04/30/2019 0.04
99 iPhoneSE 04/30/2019 0.02
100 iPhone SE 04/30/2019 0.00
10·1 iPadAir 2 11/03/2018 0.45
102 iPadAir 2 11/03/2018 0.02
103 iPadAir2 11/03/2018 0.46
28. 8/27/2017 Gmail -AT&T Post Call Notification Summary ofChange(s) to Your Account
Gman Gordon Yu
AT&T Post Call Notification Summary of Change(s) to Your Account
1 message
_,,,_ ...._ ._..,,.~·---:··,~-~~~~----·..~-·~-----------·~·"··-~···~...,~.-~
AT&T Post Call Notification <att_post_call.1192811244@csiclarifyff.att-mail.com>
To:-
ii
'
HELPING HAND HOME HEALTHCARE LLC
Wireless Number: ~
Foundation Accou~!mm
Thank you for using AT&T!
It was my pleasure to help you today. Below is a summary
of our discussion:
We corrected your shared data plan Effective
06/0212017
On your next invoice, the new monthly recurring
charges and bucket rate plans take effect at the
beginning of your next cycle. There will be no prorated
charges on your invoice.
t • This is to confirm the following feature has been
removed from your service:!
II
Feature: Mobile Insurance/ Enhanced Support
Effective Date:06/01/2017
Your device is no longer covered under insurance.
- You have 30 days from a new equipment purchase
(activation or upgrade) to re~add/enroll.
If we can help you further, please refer to
http://www.att.com/biz or call us at 1-80()..331-0500.
Sincerely,
Lorenzo E.
Business Mobility Solutions Center
1-800-331-0500
Authorized users who have access to Premier Online Care
(POC) can change rate plans, add or remove features and
reinstate wireless service after voluntary suspension. Make
these account changes today! Login at
https://www.wireless.att.com/businesscare/login.
Authorized users of Premier may include your company's
Telecom Manager. Billing Account Number Administrators
Thu, Jun 1, 2017 at 5:32 PM
II
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32. 91712017 Gmail-AT&T Post Call Notification Summary of Change(s) to Your Account
and other marks are trademarks of AT&T Intellectual
Property.
CSVC_X016EH
35 of 45 09/09117
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34. 9n/2017 ·Gmail - RE: Request Status on AT&T Account- Helping Hand/Metro
On Fri, Jun 2, 2017 at 9:42 AM, WILSON-WIEDERHOLD, WANDA wrote:
Hello Gordon,
Can you please tell me ifyou were able to have Care remove the insurance feature? I have sent emails to Brian that
established your account (the one that was told no insurance) and his supervisor. If I do not hear from him by
Monday I will process the request for credits based on the emails we both have that state you did not want it on
your account.
I completely agree with you, unless insurance was added after our email exchange or if insurance was used on an
of these ines, w1 certain y request the credit be applied.
Thank you,
Client Solutions Executive
585 - Great Lakes
CONNECT, PROTECT & MOBILIZING YOUR WORLD
Click for Immediate Assistance
From: Gordon Yu
Sent: Thursday, June 01, 2017 5:09 PM
~ To: WILSON-WIEDERHOLD, WANDA
!;
Cc: TEWINKEL, KEITH R
Subject: Re: BY FRIDAY - Implement Before Next Billing Cycle
Wanda,
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36. 9/7/2017 Gmail - RE: Reque,st Status on AT&T Account- Helping Hand/Metro
Gmail Gordon Yu
RE: Request Status on AT&T AccountMHelping Hand/Metro
8 messages
WILSON-WIEDERHOLD, WANDA
To: Gordon Yu
Cc:
That should be a separate case and the ipad activation credit.
I just confirmed it is for your insurance.
Tue, Jun 27, 2017 at 2:24 PM
My case, the number below, is for $14,483.92
""rk "'-u...J.e.r :iel~...> l'~ ~I ~e_
~"_,..J c...c...t"~.'o- c.re.ci-
The activation credits I emailed Brian Crom on 6/2 to have him ensure the credits that he promised were applied (see the
attached email). I have also copied Brian as he can supply us a status update.
Brian- Can you please provide a status update on this account for the iPad activation credits?
Thank you,
Client Solutions Executive
585 - Great Lakes
--CONNECT, PROTECT & MOBILIZING YOUR WORLD
Need Assistance?
-> Click for Immediate Assistance~
On Line Trouble Ticket:
https://expressticketing.acss.attcom/expressticketing/
39 of 45 09/09/17
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37. 9nt2017 Gm<iil · RE: Request Status on AT&T Account- Helping Hand/Metro
From: Gordon Yu
Sent: Tuesday, June 27, 2017 2:18 PM
To: WILSON-WIEDERHOLD, WANDA
Subject: Re: Request Status on AT&T Account
Hi Wanda,
Thank you for your response.
When I called into Business Care, the case you cited was the case I also wrote about,# CM20170607 125179491.
7However, they noted the entire case was for $12,000 for 56 i~s, $200 activation credit.
They didn't find insurance mentioned, or a separate case for insurance. The insurance is another $14,483.92.
Am I missing something?
Thank you,
Gordon
On Tue, Jun 27, 2017 at 2:11 PM, WILSON-VVIEDERHOLD, WANDA wro.te:
Hello Gordon,
t The Insurance credits have been requested. As Istated I requeste.d the credits- CM20170607 1251.79491, submitted
! 6/7/17. I have emailed them to ensure they keep this moving to get credited asap.
r - ..
!
Please trust I am working to get this corrected asap.
I
Thank you,
I
I WMida ~-~ho&,
40 of 45 09/09117
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38. 917/2017
Client Solutions Executive
I 585 - Great Lakes
Gmail - RE: Request Status on AT&T Account- Helping Hand/Metro
CONNECT, PROTECT & MOBILIZING YOUR WORLD
i Need Assistance?
-> dick for Immediate Assistance Links
On line Trouble Ticket:
https://expressticketing.acss.att com/expressticketing/
From: Gordon Yu
Sent: Tuesday, June 27, 2017 2:00 PM
To: WILSON-WIEDERHOLD, WANDA
Subject: Request Status on AT&T Account
Hi Wanda,
I called AT&T Business Care for update on the following credits:
* $14,483.92 credit for insurance on the account. You helped us verify in February there should be no insurance on
the account. In June noted you helped us get leadership approval to apply the credit (below).
* $11 ,200 credit for activation of 56 iPads * $200 activation credit promised by the sales representative.
While AT&T Business Care found a case number for the second activation credit, submitted June 7, with "suggested
resolution date" by the "high-level adjustment team" on July 24, they found no record of any case for the insurance.
41 of 45 09/09/17
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39. 9nJ2017 Gmai!- RE: Request Status on AT&T Account- Helping Hand/Metro
AT&T Business Care represented to me it was impossible to get a credit without first having a case number. 4-
Would you please explain, and update us on when we will receive the credit for insurance? ~
Also, would you please make your best effort to get that credit applied to our next statement (which means getting it
applied this week?) We can't wait. Isn't it just an email to billing?
If there is no credit this coming billing cycle (start of July), I understand our position is we do have to go outside for
help.
Thank you,
Gordon
On Tue, Jun 13, 2017 at 11 :09 AM, WILSON-WIEDERHOLD, WANDA
Hello Gordon,
I wanted to follow up from out call today -
wrote:
! I have gained leadershi approvals on t he insurance iece and have sent that ap roval to billing to have applied
i to the account. It could up .to two illing cycles for the credits to appear on your billing.
l
Ar~., ~s..),-'·
I am also working w ith Brian Crum and his leadership to ensure that any remaining credits be applied for the
iPad activations. As soon as I receive a response from Brian and his leadership I will certainly update you.
Thank you,
Client Solutions Executive
SBS - Great Lakes
,_I
1-
f
I CONNECT, PROTECT & MOBILIZING YOUR WORLD
!
I j 42 of 45 09/09/17
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40. 917/2017 Gmail - RE: Request Status on AT&T Account- Helping Hand/Metro
I Click few Immediate Assistance
I
From: Gordon Yu
Sent: Friday, June 09, 2017 11:27 AM
To: WILSON-WIEDERHOLD, WANDA
Subject: Re: BY FRIDAY - Implement Before Next Billing Cycle
Hi Wanda,
What's the update on our refunds?
Do you know when the credit will show up on the bill? How likely will it be before June 30?
Thank you,
Gordon
On Wed, Jun 7, 2017 at 9:22 AM, WILSON-WIEDERHOLD, WANDA
Hello Gordon,
wrote:
I have requested leadership approvals on the credits for the Insurance. I will let you know when that
approval has 5een received and that I have forwarded it to billing. -
Thank you,
ClientSolutions Executive
585 - Great Lakes
CONNECT, PROTECT & MOBILIZING YOUR WORLD
43 of 45 09/09117
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42. Se<:ure IhtttPS!f/mail.metro-cares..<:omfow,a/#viewmodel=ReadMess:age.item&JtemiO=.MMKAG12:YVi.Rl/kNThlLWMzZTEtNG•.•
RE: Question Regarding Yesterday's Order
{fo!lEPLYAU.
Chase Soucie Mafk as um.reed.
To~ Go:rdon YJ;
Thankyou fur gettingback to me. However Idid: wantto fet you maw thatthe total amount ofinsurancethat wiU
be removed isa tot.al of 216.00 beforntaxes and surcharges. It loo~ like theydidn't remove it offof18 lines on the
account so that's about 217.49 that you 1ni!! see reduredfrom the quoted prtce of 52·60.00. moving forward yournew
quoted prire without insurance is 5042before taxes and surcharges. · §
...}
45 of45 09/09/17
43. AT&T-Notice ofDispute
AT&T is committed to resolving its customers' di~putes in a fair and efficient manner. Ifyou are
unsatisfied with the resolution that a customer service representative pffers for a problem that
you are experiencing, you may notify us ofyour dispute by sending thi's form to AT&T's legal
department.
Please complete this form in its entirety (printing legibly). Retain a copy for you~ records
and send the completed form by certified U.S. mail to: Office for Dispute Resolution, AT&T,
1025 Lenox Park Blvd., Atlanta, GA 30319.
An AT&T representative will respond within 30 days ofreceiving this form. Ifthe dispute is not .
resolved to your satisfaction, you may begin arbitration by submitting a Demand for Arbitration
to the American Arbitration Association. We provide further details on our web site (at
http://www.att.com/disputeresolution), as well as a Demand for Arbitration form.
Helping Hand Home Healthcare, LLC
Name ofaccount holder
Mobile phone number
Your email address:
Your fax number:
Your billing address:
Account number
Same.·
Additional number at which you may be
reached during business hours
Ifyou are an authorized representative ofthe account holder, p.lease print your name, yow·
relationship to the account holder, your address, and aphone number at which you may best be
reached during business hours: ·
Pl.ease hrietly describe .the nature ofyour dispute and attach any supporting docu.ments
that_you·wish. If necessary, please use the reverse side.
Please see attached for complaint and exhibits. Ifthere is no resolution by Friday, October 6,
complaint will be filed with the Michigan Attorney General.
Please briefly describe the relief.th~t.you would like from AT&T.
Please see attached.
September 8, 2017
Date
Vll2013
1 of 45 09109117
45. 9/2712017
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