This document provides an overview of web development and hosting services. It discusses creating effective websites that engage, develop, and retain customers. Reasons for working with this company include that they are a small business themselves so they understand challenges, grow with their clients, and work with best-in-breed open source software and partners. The company develops template solutions, customized solutions, and integrated solutions to fit within clients' budgets and timelines. They also provide ongoing support through system monitoring, help desk assistance, crisis handling, and daily backups.

1.
Web
Development
&
Hosting

2.
Table
of
Contents
Websites
that
Engage,
Develop
and
Retain
Customers
............................................................................................................................
3
Effective
Websites
.................................................................................................................................................................................................................
3
Reasons
to
Work
with
Us
....................................................................................................................................................................................
4
We
Are
a
Small
Business
.....................................................................................................................................................................................................
4
We
Grow
With
Our
Clients
..................................................................................................................................................................................................
4
We
Work
With
the
Best
.......................................................................................................................................................................................................
4
What
We
Do
.............................................................................................................................................................................................................
5
How
We
Work
........................................................................................................................................................................................................
5
How
We
Support
Clients
.....................................................................................................................................................................................
6
System
Monitoring
................................................................................................................................................................................................................
6
Help
Desk
.................................................................................................................................................................................................................................
6
Crisis
Handling
.......................................................................................................................................................................................................................
6
Daily
Backups
.........................................................................................................................................................................................................................
6
Work
with
Us
..........................................................................................................................................................................................................
7
2

3.
Websites
that
Engage,
Develop
and
Retain
Customers
Running
a
business
can
be
boiled
down
into
a
few
numbers.
Can
you
attract,
develop
and
retain
enough
customers
to
stay
in
business?
The
Atlas
Software
Group
gives
business
owners
a
lift
by
building
websites
that
make
it
effortless
to
engage,
develop
and
retain
customers.
Effective
Websites
A
website
has
to
fit
the
customer.
IT
Vendors
are
notorious
for
selling
canned
one
size
fits
all
solutions
that
force
customers
to
change.
Alternatively,
consultants
are
notorious
for
building
a
customized
solution
from
scratch
that
break
the
bank.
Our
job
is
to
help
you
find
the
middle
ground
between
a
fully
customized
solution
and
limited
off-­‐the-­‐shelf
website
to
maximize
your
effectiveness
and
minimize
your
cost.
3

4.
Reasons
to
Work
with
Us
We
Are
a
Small
Business
We
are
a
team
of
5
who
come
from
a
variety
of
industries
and
backgrounds.
We
have
15
years
of
experience
developing
websites
for
customers
in
hospitality,
retail,
wholesale,
and
photography
industries.
Our
clients
receive
tens
of
thousands
of
hits
a
day
on
their
websites,
send
half
a
million
emails
a
month
and
process
millions
of
dollars
a
year.
We
understand
the
challenges
of
running
a
small
business
because
we
navigate
them
ourselves
on
a
daily
basis.
We
Grow
With
Our
Clients
Businesses
run
on
cycles
and
small
business
specifically
have
their
own
rhythm.
We
work
to
understand
the
expected
pace,
finances
and
focus
that
will
go
into
each
project
so
that
we
can
work
in
sync
with
customers.
We
are
more
interested
in
developing
a
relationship
with
each
customer
so
that
we
can
grow
alongside
each
other.
We
Work
With
the
Best
For
7
years,
the
Atlas
Software
Group
has
been
at
the
bleeding
edge
of
Internet
technology.
Our
responsibility
to
the
client
is
to
leverage
the
best-­‐of-­‐breed
open-­‐source
software
and
align
solution
partners
to
satisfy
the
project
requirements.
4

5.
What
We
Do
We’ve
developed
solutions
for
a
number
of
clients
in
a
number
of
industries.
Our
process
of
marrying
off-­‐the-­‐shelf
products
with
customized
solutions
ensures
that
the
solution
fits
the
client’s
timeline,
budget
and
financial
expectations.
Template
Solutions
Customized
Solutions
Integrated
Solutions
Templates
are
a
cost-­‐effective
way
to
Every
business
is
special.
They
have
Integrated
Solutions
are
the
middle
build
a
website.
A
template
comes
with
specific
workflows
and
processes
so
an
ground
between
a
template
and
a
wholly
the
majority
of
design
work
and
off-­‐the-­‐shelf
solution
is
wholly
customized
solution.
It
leverages
the
functionality
pre-­‐built
so
you
can
get
inadequate.
We
can
build
your
solution
work
of
others
while
providing
you
the
your
business
online
with
a
minimum
from
scratch
so
that
your
software
flexibility
to
plan
your
own
growth.
amount
of
effort
and
investment.
matches
your
individuality.
How
We
Work
Our
process
of
marrying
off-­‐the-­‐shelf
products
with
customized
solutions
ensures
that
the
website
fits
the
clients
timeline,
budget
and
financial
expectations.
1) Analysis
3) Customization
Analysis
involves
understanding
what
the
Customization
tailors
the
website
to
match
customer
needs
done
and
coming
up
with
the
specific
aesthetic
of
the
customer’s
the
plan
to
get
there.
brand.
2) Installation
4) Support
Installation
creates
the
core
functions
of
Support
is
when
the
website
gets
handed
to
the
website.
The
end
goal
for
this
phase
the
client.
Additionally,
a
help
desk
will
be
is
that
the
website
works.
provided
for
on-­‐going
maintenance.
5

6.
How
We
Support
Clients
As
clients
come
to
us
for
solutions
for
their
business
it’s
as
important
that
we
are
there
to
support
them
if
something
goes
wrong.
We
have
a
spectrum
of
support
services
that
make
it
feasible
to
provide
support
for
clients
of
all
sizes.
System
Monitoring
Rather
than
wait
for
a
client
to
report
a
problem,
we
take
a
proactive
approach
to
providing
support.
We’ve
invested
in
24x7x365
monitoring
systems
that
notify
our
support
staff
within
10
minutes
if
a
system
is
malfunctioning.
We’ve
often
noticed
problems
faster
than
our
own
clients
who
are
constantly
on
the
systems.
Help
Desk
Our
Help
Desk
is
the
first
layer
of
support
for
our
clients
and
provides
clients
a
centralized
point
of
contact
for
all
support
requests.
This
ensures
that
all
of
your
support
tickets
are
tracked
and
dealt
with
in
a
timely
manner.
We
can
be
reached
by
phone
or
email
and
our
target
response
time
to
technical
support
requests
is
less
than
1
hour.
Crisis
Handling
Crises
happen
that
are
out
of
our
control.
It’s
not
a
matter
of
if,
but
it’s
a
matter
of
when.
Our
team
has
dealt
with
snow
storms
taking
out
a
data
center,
fires
in
call
centers
and
noodles
destroying
computers.
We
are
battle
tested
and
committed
to
ensuring
your
systems
are
back
up
to
speed
as
quick
as
possible.
Daily
Backups
Daily
backups
are
the
first
step
in
any
disaster
recovery
program.
It
ensures
that
regardless
of
what
has
happened
that
systems
and
data
can
be
retrieved
and
reproduced
with
minimal
loss
and
downtime.
6

7.
Work
with
Us
Darryl
Jung
Principal,
Atlas
Software
Group
djung@atlassoftwaregroup.com
626.552.8527
7