The document discusses confidence in the workplace. It references an article about how the type of overconfidence that was common in executives in the 1980s is no longer effective today, and that cooperation is now needed instead. It also notes that confidence is important for job seeking but that as a manager, showing confidence in others is more important. The document then discusses steps for ethnographic research, including interviewing, observation, practice, and drawing a conclusion. It concludes by examining different visual research techniques such as using diagonals, arcs, grids, monochrome, high/low key, and combinations in images.