1. “Customer Service Division and Human Resource Division of Aktel”
A Field Work Submitted to “Asian University of
Bangladesh” in Partial Fulfillment of the Requirements for
The course of Organizational Behavior.
Course Title: Organizational Behavior
Course Code: BBA 2403
Semester: Spring-09
Section: C
Batch: 29th
Program: BBA
SUBMITTED BY:
Side-Al-Rifat 200710277
Istiak Rizvi 200710088
Md. Salauddin Ahammed 200710322
Imran Hasan 200710226
Mohammad Ali Zinnah 200710350
A.K.M Mazharul Hoque 200710860
Golam Rashed Kibria 200710259
Md. Aminul Hoque 200710386
SUBMITTED TO:
Md. Shawan Uddin
Lecturer, Department of BBA. AUB

2. ASIAN UNIVERSITY OF BANGLADESH
ASIAN UNIVERSITY OF BANGLADESH
&
TM International (Bangladesh) Limited

3. Department of Bachelor of Business Administration
ASIAN UNIVERSITY OF BANGLADESH
“Customer Service Division and Human Resource Division of Aktel”
This is to certify that, this Field work entitled “Customer Service Division and
Human Resource Division of Aktel” submitted to “Asian University of
Bangladesh” in Partial Fulfillment of the Requirements for The course of
Organizational Behavior in BBA is a bona fide record work carried out by the
following students-
1. Side-Al-Rifat
2. Istiak Rizvi
3. Md. Salauddin Ahammed
4. Imran Hasan
5. Mohammad Ali Zinnah
6. A.K.M Mazharul Hoque
7. Golam Rashed Kibria
8. Md. Aminul Hoque

4. DEDICATED
TO
Our Respective Teacher
Mr. Md. Shawan Uddin

5. Declaration
We hereby declare that this field work entitled “Customer Service Division and
Human Resource Division of Aktel” was carried out by us under the supervision and
active guidance of Mr Mr. Ramzan Ali Sarder, , Senior Asst. Manager of Customer
Service Division of Aktel., TM International (Bangladesh) Limited. We further assure
that this project work has not been submitted either in whole or part for any Degree or
Diploma at any University.
1. Side-Al-Rifat
.....................
2. Istiak Rizvi
…………….
3. Md. Salauddin Ahammed
……………
4. Imran Hasan
……………
5. Mohammad Ali Zinnah
……………
6. A.K.M Mazharul Hoque
……………
7. Golam Rashed Kibria
……………
8. Md. Aminul Hoque
……………

6. Preface
In recent years telecommunication sector take a strong place in the world. On the
other hand the world becomes smaller because of telecommunication service. In
this Field Work the objective was to know about Mobile Phone Company as well
as satisfaction of customer, recruiting, selection process and orientation, training
and Development process of the AKTEL mobile company.
The approach was to design the Customer Care and thereby enable the control
through mobile phone personal infrastructure. The project extends the use of PC
SMS Gateway server. The project used locally available resources and
technologies and was developed in a cost effective manner. The principles of
software engineering and its quality assurance measures where also maintained.
The project although a very basic contribution to the field of research, opens a
new avenue of automated system tool development and analysis on the field of
telecommunication, Internet and business issues.
The entire group members

7. ACKNOWLEDGEMENT
We are grateful to our course instructor Mr. Md. Shawan Uddin for his
coordination. Without his assistance we will not be able to do such professional
term report. He gave us all the directions that how can we get information for
make the term report. We would like to thank him again to give us opportunity to
make this type of report. We think this opportunity will help us to make reports for
our further courses. We would also like to thank Mr. Ramzan Ali Sarder, Senior
Asst. Manager of Customer Service Division of Aktel, TM International
(Bangladesh) Limited. With out his coordination we can not get proper
information those we needed.
We are also owed to our parents, our sisters, brothers who displayed their
helping hands to me during my studies.
Finally, special thanks to all of them who help us to make this report.
Sincerely
The entire group members