ASI was founded in 1975 as an employment training agency and began offering home care services in the 1980s. It has since grown to employ over 300 people, 95% of whom are minorities, and serve over 800 clients. ASI offers a wide range of high quality home care services and places an emphasis on culturally sensitive care and extensive training programs. Client satisfaction surveys consistently show over 94% of clients rating ASI's services as excellent or very good.

1. THE AGENCY OF CHOICE
Monday, September 15, 2014

2. ASI HISTORY
TIMELINE HIGHLIGHTS
ASI was founded in 1975.
ASI began as an employment
training agency and moved in
home care services in the 1980s.

3. ASI HISTORY
TIMELINE HIGHLIGHTS
ASI's comprehensive Home Care
Training Program receives the
Retirement Research Foundation's
ENCORE Award for Excellence

4. ASI HISTORY
TIMELINE HIGHLIGHTS
From 1996 – 2003 ASI had a
successful joint venture with
Rush Hospital called
Rush Personal Services.
2013 – Awarded Supervisor
of the Year
2014 – Awarded Home Care
Aide of the Year

5. STAFF PROFILE
AGENCY OVERVIEW
300CURRENT
EMPLOYEES 95% REPRESENT
MINORITIES

6. 60% Latino
CLIENT PROFILE
AGENCY OVERVIEW
800CURRENT
CLIENTS
40%
African-
American

7. Tremendous Future Growth
SNAPSHOT OF ELDERLY CARE

8. Why is ASI the Agency of Choice?
• Best-in-class homecare training
• Full array of homecare services
• Culturally–sensitive care delivery
All result in superior client satisfaction!

9. 24
70
State Required ASI
Pre-Employment Training Hours
Homecare Training

10. • Body Mechanics
• Alzheimer’s Disease
• Traumatic Brain Injury
• HIV/AIDS
• Sexual Orientation
Specialized Training

11. Full Array of Services
Respite Care Private DutyHomecare
• Grocery shopping
• Meal prep & feeding
• Bathing & grooming
• Light housekeeping
• Toileting & incontinence
care
• Turning and repositioning
if bedridden
• Assistance with exercise
• Medication reminder
• Companionship
• Assistance with money
management
• Assistance with
scheduling appointments
• Assistance with outings
and medical visits
• Companionship
Heavy Duty Chore*
• Extensive cleaning & trash
removal
• Clean oven
• Clean refrigerator
• Cleaning cabinets and
closets
• Washing Walls
• Moving and cleaning
furniture
• Closet organization
• Paperwork organization
• Annual “Spring” cleaning
* Exclusive City of Chicago
contract
• Transition of Care
• AM/PM Care
• Plus all homecare
services
• Individualized,
Personal Care Plan
• Seamless Care
Coordination
• 24 hour continuous
care
• Concierge service
• Hospital
companionship
• Hospital-to-Home
Package

12. Culturally-Sensitive Service Delivery
Homecare Aides
Hispanic
English
Other

13. Client Service Rating
Excellent
Very Good
Good
Fair
94% Rate ASI Service Excellent / Very Good

14. Caregiver Rating
Excellent Very Good Fair
Award-Winning Caregivers
Recipient of Illinois Association of
Community Care Program
• 2013 Supervisor of the year
• 2014 Caregiver of the year

15. CLIENT SATISFACTION: % EXCELLENT/ GOOD/ VERY GOOD
CAREGIVER : 2008 2009 2O1O 2011
RAPPORT 86% 91% 92% 91%
CONCERN 79% 99% 99% 99%
RESPECT 67% 99% 99% 99%
SENSITIVITY 74% 99% 99% 99%
ATTENTIVENESS 84% 99% 99% 98%
FOLLOW-UP CALLS 61% 99% 99% 98%
RESPONSIVENESS 81% 99% 98% 98%
RELIABILITY 77% 98% 99% 98%
PERSONAL APPEARANCE 77% 98% 98% 98%
JOB PERFORMANCE 78% 99% 99% 99%
OVERALL RATING 94% 99% 98% 99%