Ashliegh Jarzenski has experience in event planning, customer service, hospitality management, social media branding and marketing, and training and evaluation. She has held positions as Front Office, Activities, and Merchandise Manager at Castaway Bay Resort and Front Office Supervisor and Trainer at Cedar Point Breakers Hotel. She has a Bachelor's degree in Strategic Communication from Ashland University.

1. Ashliegh Jarzenski 336 Cherry Street West Ÿ Canal Fulton, OH 44805
ajarzens@ashland.edu
______________________________________SUMMARY_________________________________________
Versed in developing effective implementation plans; creating risk management plans; utilizing social media as
a marketing and brand enhancement tool; creating the best guest experience.
o Event Planning
o Customer Service
o Hospitality Management
o Training & Evaluation
o Social Media Branding & Marketing
o Competition and Statistic Analysis
_____________________________PROFESSIONAL EXPERIENCE_______________________________
Front Office, Activities, & Merchandise Manager, Castaway Bay Resort, Sandusky, OH July 2015 – Present
o Oversee the operations of the 3 departments including organizing all schedules, time edits, and reports
o Facilitate training and evaluate and counsel clerks and supervisors on providing the "Best Stay Promise"
o Execute management tasks such as resolving guest complaints, processing reports, ensuring guests’ bills are
correctly processed and ensuring the cash handling procedures are carried out properly
Front Office Supervisor & Trainer, Cedar Point Breakers Hotel, Sandusky, OH April 2015 - Present
o Plan and implement an effective training program for Guest Service staff, including 33 front desk clerks and 5
supervisors and assess crew for retraining opportunities
o Correspond with the maintenance and housekeeping departments for any issues and changes that occur
o Improve guest experience by communicating with guests about their concerns and inquiries, and resolve conflicts
Front Desk Clerk, Cedar Point Breakers Hotel, Sandusky, OH August 2014-November 2014
o Provide exceptional customer service to guests
o Checked guests in and out using OPERA and resolved customer complaints, questions and inquiries
o Assisted as a bellhop and housekeeper when needed; trained in housekeeping practices
Research & Editing Intern, The Engine Room, Harpers Ferry, WV July 2012 – August 2014
o Project development for consultant's main client, the National Football League (NFL)
o Web content aggregation for student athlete, parents and coaches resource guide
o Contributor for the NFL’S Women’s Resource Initiative
_______________________________LEADERSHIP EXPERIENCE________________________________
Vice President of Member Recruitment, Alpha Phi Sorority, Ashland, OH January 2012-December 2012
o Developed market strategy to potential new members resulting in return rate increase from 60% to 75%
o Supervised the Recruitment Team in all recruitment events and training workshops
o Created a Competition Matrix Analysis of all campus sororities to drive Alpha Phi branding, marketing &
programming strategies
______________________________________EDUCATION______________________________________
Bachelor of Arts Ÿ Ashland University, Ashland, OH
Major: Strategic Communication Ÿ Minor: Business Management Ÿ Graduation: December 2014
Studied Spanish Abroad in Costa Rica Ÿ Conversa Language School Ÿ June 2012
Studied German Abroad in Germany Ÿ Campus Deutschkurs – Saarland Ÿ March 2015
______________________________________INTERESTS________________________________________
Foreign Language Education, Fashion Blogging, Budget/Backpack Travelling, Leadership Development