د اغیزمنتیا، شفافیت او نوښت په لور یو نوی قدم یک گام نو برای مثــمریت، شـفـافـیت و نـوآوری A Step towards Efficiency, Transparency and Innovation

1. A Step towards Efficiency, Transparency and Innovation
Kabul December 2016 | version 2.4.1
Islamic Republic of Afghanistan
Ministry of Finance
Asan Khedmat
One-stop shop
For public services
‫ن‬ ‫یو‬ ‫لور‬ ‫په‬ ‫نوښت‬ ‫او‬ ‫شفافیت‬ ،‫اغیزمنتیا‬ ‫د‬‫قدم‬ ‫وی‬
‫یک‬‫گام‬‫نو‬‫مث‬ ‫برای‬‫ــ‬‫ش‬ ،‫مریت‬‫ـ‬‫ف‬‫ـ‬‫اف‬‫ـ‬‫ن‬ ‫و‬ ‫یت‬‫ـ‬‫وآو‬‫ری‬
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2. On 29/12/1394 (19th March, 2016) in its 11th
meeting, the High Economic Council of Ministers
approved and accepted the concept of Asan Khedmat,
which specified the structure and statute of the
Administrative Office of Asan Khedmat.
This decision followed from the resolution #38 from
the 11/11/1394 (31st Jan. 2016) of the Cabinet of
Ministers, in which the government of the Islamic
Republic of Afghanistan resolved to simplify the
procedures and processes of public services.
Legal Status

3.  Azerbaijan has successfully initiated a model for Public Service Delivery called ASAN
Xedmat
 The Government of Azerbaijan has agreed to assist in replicating the model to
Afghanistan
 On 12 July, 2016 MoF has signed MOU with the government of Azerbaijan will provide
technical support including:
 Access to software solutions
 Sharing of strategic and legal documents
 Support regarding the organisational structure
 Sharing training curricula and methodology and access to their training facilities
Azerbaijan ASAN Xidmat Model

4. Objective: To facilitate citizens' access to public services in the form of easy and fast and creation of trust
between government and citizens
Objectives of Asan Khedmat Centers
• To simplify lengthy, time consuming, complicated and bureaucratic processes
• To ensure transparency and accountability through capable human resources
• To pave the way for e-Services and e-Governance
• To establish a consistent legal framework for the Asan Khedmat Authority
• To oversight of Asan Khedmat centers
• To build required infrastructure in Kabul and provinces
Overview of Asan Khedmat

5. Road-Map
The Asan Khedmat roadmap is developed in accordance with the ASAN Xidmat model of Azerbaijan and the Afghanistan
e-Government strategy
Considering the Asan Khedmat roadmap and to better streamline the Asan Khedmat implementation plan, the activities are
divided in five components:
Information
Technology
Process Simplification
and Integration
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2
Legal, Policy and
Strategic Framework
3
Human Resources and
Training
4
Construction5
Components
5
Identify/Map
public services processes1
Dev/Adapt Systems
Customize AzAK systems2 Build Infrastructure
AK building, Data center & HR3 Integrate
Service Delivering Agencies4 Go-live
With Selected Services5

6. Ministry of Finance
1. Tax Identification (TIN)
2. Taxes and Revenue
3. National Insurance
Process Simplification & Integration
The process simplification is the base component for Asan Khedmat. The Process simplification and Integration team has studied and
catalogued 46 public services from 7 different government entities.
Ministry of Commerce
1. Trade Licenses
2. Investment Licenses
Ministry of Foreign Affairs
1. Documents Attestation
Ministry of Labor, Social
Affairs, Martyrs & Disabled
1. Work permits (Afghans,
Foreigners)
2. Pension
3. HR Work Background
4. Disabled & Martyrs Fin.
Support
Ministry of Interior
1. Passport
2. National ID
3. Driving License
4. Vehicle Registration
5. Birth/ Death Cert.
6. Reg. for Foreigners
7. Criminal Record
Municipality & Supreme Court
1. Property Registration
2. Marriage/Divorce Cert.
1
Click Process catalog link
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7. 7
Private Sector Services
PPP
Bank
GSM
Post
Medical
Travel
Agency
Translatio
n
Insuranc
e
Water
/Powe
r
ISP
Photo
Legal
Service
s
Parking
Child Care
Center
Call/Complaint

8. Manner of service delivery
Application
Front Desk
Process
DepositBack Office Process
Print
Issue
Asan Khedmat
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9. Information Technology
The information technology (IT) team focuses on customizing the software applications of ASAN Xidmat Azerbaijan, according to the
requirements in Afghanistan. Moreover, the team works with government line agencies to provide software solutions in relation with
public services to be integrated in the service centers of Asan Khedmat.
The main activities of the team are summarized below:
- MoLSAMD: Asan LMIS, Asan Wazifa and study, design and implementation of Pension system
- MoI: Study, design and implementation of technical solution for Passport Directorate and Civil Registration system.
- MoI- Sutdy, Design and implementation of vehicle registration system for traffic directorate
- MoI- Audit and Assess the e-NID project
- MoI- Biometric study and lead of coordination for integration
- MoF: Study, design and integration of Directorate of Revenue’s applications.
- AK Azerbaijan: Study the software systems of AK Azerbaijan and develop adaptation strategies and plan, adapt and implement the
Online Registration System (e-Registry) and (Human Resources Management System).
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10. Human Resources and Training3
Human Resources and Training is a key support component for Asan Khedmat, defining the organizational structure,
developing HR guidelines and policies and the appraisal system, and defining Terms of Reference for key staff.
The main activities of the team are summarized below:
 Development of training strategies and human resources capacity building.
 Preparation of educational materials for AK and involved originations’ staff in accordance to the requirements.
Trainings are provided in two categories:
- Mandatory: which includes self, time and conflict management trainings for all, comprising 8 trainings and 3
certifications
- Skill development trainings, based on the capacity building plan of Asan Khedmat in accordance to their their
working sections.
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11. Legal, Policy and Strategic Framework4
The Legal, Policy and Strategic Framework team is working to develop the legal framework for Asan Khedmat, and to identify
the legal barriers and boundaries for simplifying and integrating public services.
The legal component also includes the drafting of policies and strategies for the integration of public services in Asan
Khedmat.
Presently, the Asan Khedmat legal framework is focusing on the following areas:
- Drafting Law to regulating and integration of AK activities.
- Process simplification in order to determine legal barriers against process simplification.
- Drafting Governmental Regulations, Procedures and Guidelines.
- Determination of Asan Khedmat role in Public Services management and management of Asan Khedmat Centers.
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12. Responsibilities of Asan Khedmat
Coordination, Skills, Systems, and Tools
Transparency &
Reform
Foster close contacts to Azerbaijan and the
international community
Program Mgmt and coordination with
related ministries
Adapting/upgrading the system in
accordance with the Afghan contexts
Capacity Building and Technical Support
Simplifying/Integration of Public Processes
Oversight over Asan Khedmat Services Centers/services
Efficient Public
Services
Revenue &
Benefits
Efficient Public Services
Delivery
Planning and creation of new Asan Khedmat centers

13. Construction
The Construction team is working with the design team in Azerbaijan to design the administration building the first service
center, in accordance with standards and best practices of constructing a service center. The design phase of first AK center is
completed and awarded to the Turkish company through NPA process for construction
Asan Khedmat admin and main
center in Kabul
Phase II 2018
3 more Asan Khedmat service center to be launched in Kabul
Phase III 2019
3 Regional Asan Khedmat service centers to be launched, providing same public
services as the Kabul centers
Phase IV
In this phase Asan Khedmat provincial centers will be launched to all regions and provinces capitals
Phase I 2017
Asan Khedmat admin and first
center launched with selected
public services
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14. Achievements
 Social, Legal and Technical evaluation jointly with Azerbaijan experts.
 Preparation and signed the MoU between Afghanistan and Azerbaijan.
 Staff Recruitments of Asan Khedmat admin office .
 Preparation of working plan to establish Asan Khedmat Centers.
 Choosing and obtaining land for the construction of Admin building and 1st Asan Khedmat Center.
 Architectural design of Admin building and 1st Asan Khedmat Center.
 Conducting Public Survey to determine the preliminary services to be integrated in the center.
 Studied, mapped and catalogue existing PS and prepared methodology for public services simplification and integration.
 Studied the existing system of ICT and prepared methodology for adapting Azerbaijan software/upgrading the existing system as the context of Afghanistan.
 Preparing Legal framework for Asan Khedmat (Law)/ procedure, guideline and submit to MoJ for evaluation.
 Staff visit and training of Asan Khedmat to Azerbaijan.
 Conducted a visit of Asan Khedmat Azerbaijan by the heads of department from relevant organizations. 14

15. Integration
Based on the policies of Asan Khedmat, the service provider is the owner of the service data which are kept confidential within the bounds
set by the service provider. Asan Khedmat will NOT host any of their data or files unless otherwise specified by the service provider. In which
case Asan Khedmat will host the data in accordance with the eGov law. Asan Khedmat will integrate services in the service centers – manual,
automatic or semi-automatic, as the case requires.
Main center
Organization/ministry
Manual
Archive
Server roomServer room
Asan Khedmat
sub center
Back office
AK Desk officer
AK Desk officer
customers
customers
Service provider entitiesAsan Khedmat center
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16. Step 1
Application Form
Citizens can apply in the Asan Khedmat center or
can apply online for a public service and receive
the payment slip
Step 3Step 2
Payment
Applicants can pay the fee at bank counters
in the Asan Khedmat center
Step 4
Document, Physical Appearance and biometric
Application check against checklists, queue and capture biometric
then submit for next process step
Step 6Step 5
Document Processing
Documents and data arrangement will be
conducted for final processing.
Step 7
Printing
The final document for the public service is
printed (passport, certificate, etc.)
Handover and sign-off
The applicant receives the final document for the
public service
Confirmation
Applicants will receive notification about application
status, via email/sms/call
Queue system
Public service delivery
Bank

17. Thanks for your time
questions ?
Contact:
info@asan.gov.af | http://asan.gov.af
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