1. Title : Visa, Immigration & Foreigners Registration &
Tracking MMP
Brief Overview
The Immigration Visa & Foreigners Registration & Tracking Mission Mode Project (MMP)
initiated by MHA aims to develop a comprehensive approach to design an integrated solution, so
as to streamline and simplify procedures in line with the philosophy of the NeGP.
Client Name : Ministry of Home Affairs, Government of India
Project Description
The National Institute for Smart Government (NISG), in association with private partner, Capgemini,
undertook to provide consulting services to Ministry of Home Affairs to conceptualize, architect and define
the Immigration, Visa and Foreigners Tracking Mission Mode Project.
The overall task includes streamlining functions, processes, people, technology and resources and
designing a secured and integrated ICT system for Immigration, Visa and Foreigners Registration & an
interface with the Passport system that enables seamless information flow among various stakeholders and
facilitation of in-bound and out-bound travelers from and to India.
Project Genesis
The Ministry of Home Affairs (MHA) and the Bureau of Immigration (BoI), Government of India (GOI) have
been making efforts on several fronts in improving the systems related to Immigration and Foreigner's
Registration over the last several years. Similarly, the Ministry of External Affairs has also embarked upon
certain modernization and e-Governance initiatives in the Passport and Visa domains. There is however the
need for the initiatives related to these four entities to be undertaken in a closely coordinated manner, to
achieve substantial transformation in providing services to Indian Citizens and Foreigners.
There are also other stakeholders like Customs, Tourism, Ministry of Civil Aviation, Ministry of Internal
Affairs (MOIA) who need information from MHA and Vice versa.
The MHA conceptualized the MMP that aims to develop a comprehensive approach to address the
challenges related to Immigration, Visa and Foreigners' Registration & Tracking, so as to streamline and
simplify procedures in line with the philosophy of the NeGP.
Vision
To develop a secure, integrated service delivery framework that facilitates the legitimate travelers while
strengthening the security.
Objectives
The overall objective of the MMP based around the core values of security, enablement and customer
facilitation are:
1. Integrated ICT system for Immigration, Visa and Foreigners Registration and interface with passport

2. system.
2. Improve efficiency and effectiveness of the immigration system for facilitation of legitimate services and
to prevent illegal immigration.
3. Develop a secure and integrated information collection and dissemination system for intelligence driven
decision making.
4. Provide data confidentiality and integrity to ensure privacy and security.
Stakeholders for the project
The impact of the subjects of Immigration, Visa and Foreigners Registration & Tracking being quite wide-
ranging and sensitive, a consultative approach is being adopted in designing the MMP impacting the
following stakeholders:
 Bureau of Immigration (BOI)
 Ministry of Home Affairs
 State Police
 Central Excise & Customs department
 Ministry of Tourism
 Ministry of External Affairs (CPV Division)
 Ministry of Civil Aviation
 Carriers (Air/ Ship / Land)
 Foreigners Regional Registration Offices (FRROs)
 Foreigners Registration Offices (FROs)
 Security Agencies
Implementation detail
The Consultants shall study existing functions, processes & services, identify & prioritize the services,
identify existing capacities in terms of technology and people and prepare the assessment report. A Best
Practices study will be conducted to identify best practices, create benchmarks, and prepare the report with
recommendations which add value to the initiatives envisaged under the project. Based on the assessment
report, best practices study and stakeholder consultation, prepare a list of services , prioritize them and re-
engineer the prioritized services and associated processes (related to I-V-FR & T). An Integrated Solution
Architecture (both functional and technical) for building a comprehensive solution in tune with the re-
engineered processes spanning the complete scope of the MMP shall be developed.
In addition to the solution architecture, other relevant recommendations and functional specifications
should be worked out for suitable technological interventions in order to achieve the objectives envisaged
by the Ministry in an efficient and sustainable manner. Based on the training need assessment under AS IS
study, a Capacity Building (CB) Strategy & Plan both in the domain and technology areas, shall be
designed over a medium and long term for the concerned personnel of MHA.
Implementing a program such as I-V-FR&T MMP, that impacts citizens & foreigners in a direct manner and
has linkages with a wide-ranging set of stakeholders, calls for a well planned implementation and program
management strategy. This includes:
(i) Design Program Implementation Plan

3. (ii) Design PMU & Project Governance Structure
(iii) Design Data Migration & Transition Plan
(iv) Design Monitoring & Evaluation Framework including Indicators for Impact/ Outcome Assessment
(v) Defining PPP options wherever feasible and viable taking in to consideration the security concerns
(vi) Formulation of project implementation plans.
The end product is a Detailed Project Report (DPR) for the project. The DPR will give the complete scope of
the project, the phasing strategy, and the costing for the project.
Current Status
The Current Assessment is under progress. The As-Is process maps are prepared which are to be validated
by the respective stakeholders.
Title : Bhu Bharti - Integrated Land Information System
Brief Overview
As part of efforts directed at reforming land administration, the Government of Andhra Pradesh
has considered the introduction of “Bhu Bharati,” an integrated land information system, which
has been piloted in Nizamabad district. After assessing the implementation of the Bhu Bharati
Project in Nizamabad district, Government of Andhra Pradesh decided to rollout the project in 5
more districts of Andhra Pradesh viz., Srikakulam, Nellore, Kadapa, Anantapur and Karimnagar.
Client Name : Department of Land Revenue, Government of Andhra Pradesh

4. Dr. Y.S.Rajashekhar Reddy, Chief Minister, Andhra Pradesh at the launch of District-
wide survey at Nizamabad District in AP
Project Description
The Government of Andhra Pradesh approved the concept of the project and issued an order for
piloting it Nizamabad district. Accordingly, the current department-centric approach will make
way for a service-centric architecture. The system will deliver the entire gamut of land-related
services to the end users through a unified interface.
The present system of maintaining land records in multiple government departments will be
discontinued. A single dedicated agency will create, maintain and deliver all land-related
services like survey, subdivision, maintaining title records, registering property transfers, and
maintaining property tax records in rural and urban areas.
All records will be maintained in digital form. Processes will facilitate updating of records as
and when transactions occur. The entire data will be maintained in a central repository, with
multiple access points. Records will be integrated, transparent and easily accessible to
everybody.
Project Genesis
In India, the cadastral system has been in vogue for mapping land. Introduced by the British
largely to suit revenue collection, this system requires updating of maps every 30 years. This
functional mandate, however, has seldom been followed because of the complexity of the
exercise as well as its cost and resource implications. Most of the survey and settlements
records, prepared over 100 years back, have degenerated.
In Andhra Pradesh, the last survey of land records was done in 1920. Only about 30 of 130
towns in the State have been surveyed so far. As for the rest of the towns, there are no survey
records. With regard to about five million land parcels in Andhra Pradesh, 49% of tippons are in

5. good condition, while the rest of the maps are brittle, faded or torn. The current decline in
India's GDP growth rate attributable to unclear land titles is estimated at 1.3%, with the loss in
Andhra Pradesh translating to about Rs. 1300 crore per annum.
A sale deed is not a conclusive title of ownership. Yet, the typical sale deed, executed on a
stamp paper, provides legal cover for most land transactions today.
Due to deficiencies in land records, it has become difficult for common people to safeguard
their property, enforce their rights, and obtain quality service from government agencies. It is
estimated that about 2% of lands in rural areas, 5% in urban and 28% in peri-urban areas are
affected by land disputes. Land litigants end up spending about Rs.750 crores per annum, let
alone the amount spent by the government machinery and the cost of time of courts.
There are other aberrations as well. The information and service needs concerning private
property in Andhra Pradesh are currently handled by four wings of the State government:
Survey department, Revenue department, Registration department and Local bodies. The survey
department maintains graphical records (village maps/tippons/FMBs) and textual records
(sethwar/diglott, RSR register). The revenue department maintains ownership and possession
records (pahani/adangal, RoR, khatauni etc.) pertaining mainly to collection of land revenue.
The registration department keeps land transaction records in the form of deeds executed on
stamp paper (sale, purchase, gift). Local bodies maintain property registers, primarily for
collection of taxes.
There are over a dozen archaic pieces of legislation, enacted between 1839 and 1923, that
govern most land transactions. If the title to a piece of land is of doubtful authenticity for any
reason, legal disputes ensue.
Thus, multiple departments, complex procedures and litigations cost heavily, hitting the poor
and vulnerable sections most.
The Commissioner, Survey and Settlement & Land Records initiated the Bhu Bharati project
after studying land reforms in countries like Australia, Thailand and New Zealand.
The pressing need for implementing the Bhu Bharati is the absence of a fool-proof method of
granting conclusive title. Presently, the title that is granted is presumptive, with the registration
system based on deeds.
Vision
"To establish and manage a comprehensive and sustainable Land Information Management
System, which serves as a record of conclusive title of all land parcels and provides related
services in an integrated, efficient and cost-effective manner."
Objectives

6. Bhu Bharati is expected to streamline the land registration process. It will also benefit people
living in rural areas by helping them increase productivity and by making available credit easily
and at a low rate of interest. The major objectives of Bhu Bharati include:
Administering a system of recording conclusive title that is secure and enjoys full
confidence of the public.
Providing, in a cost-effective manner, integrated land-related services through a unified
interface with efficiency and easy accessibility.
Offering value-added services in areas like development planning, welfare schemes,
land-related taxes etc.
Implementing a transparent property valuation system.
Building a Geodetic Control Network for referencing maps.
Maintaining all records in an integrated digital form in a central repository.
Introducing systems maintenance and auto-updation of data.
Establishing a sustainable operating model.
Stakeholders for the project
The project will impact the following:
The Government of Andhra Pradesh
Participating agencies, including the Survey dept, Registration dept, Revenue dept and
Local bodies
Other departments related to land like forestry, irrigation, R&B, panchayati raj
Citizens, business persons (licensed surveyors, licensed service providers, value added
service providers).
Services provided by the project
Citizens can access services through common service centers and licensed service providers.
Designated service centers will offer:
Transaction Services: Transfer of title through sale / gift / inheritance/ succession /
assignment/ alienation/acquisition; creation/release of charge, will registration, layout
approval and building approval.
Information Services: Title information, transaction history, map information,
document information.
Document Issue Services: Title Certificate, Land Parcel Map, Land Use
Certificate, Adangal Certificate, Market Valuation Certificate, Map/ Layout Plan
Extracts, Extract of Archived Documents.
Other Services: Sale of Information, value-added service providers.
Implementation detail

7. A Project Implementation Committee, chaired by the State chief secretary, and a Project
Management Team, headed by an IAS officer, will implement the project and monitor its
progress. Depending on the outcomes, the Bhu Bharati project will be rolled out in four phases,
covering four to six districts in each phase. The project is scheduled to be completed by 2012.
The highpoint of Bhu Bharati is the re-survey of land, utilizing modern and scientific surveying
techniques like Photogrammetry, Electronic Total Station and Differential Global Position
System. The use of such advanced technologies will make survey faster, less expensive and
more accurate.
Bhu Bharati will replace the present system of deed registration with title registration. Under the
new system, it would be the responsibility of the Registrar/Bhu Bharati Authority to verify the
title of the owner before allowing transactions on the property in question. The objective of
maintaining records will no longer be limited to generating revenue, as the authorities will
maintain records of all private properties in rural and urban areas, be it agricultural, residential,
commercial or industrial, for giving absolute title security. Absolute title security will be
achieved by creating a Register of Conclusive Titles.
A unique Parcel Identification Number (PIN) will be allotted to every land parcel. The entire
survey data will be stored on a Geographical Information System platform.
Being introduced in the public-private partnership mode, Bhu Bharati will be a self-sustaining
system with regard to funding. Land information will be priced. An appropriate user charges
regime will be introduced. As Bhu Bharati is a service project, payment will linked to services
actually rendered by the partner to the citizens.
Current Status
Bhu Bharati has made a significant progress. The Request for Proposal has been issued. In March 2006,
Wipro & Speck Systems were selected as the project implementing agency. The draft of a bill that seeks to
introduce legislative changes is ready.
Aerial photography has been completed in the identified areas. The field work done for survey and title
enquiries has yielded significant data. Work relating to demarcation of agricultural land on bromide prints
has been completed in 820 villages out of 922 villages of Nizamabad district. Wipro carried out the System
Requirement Study and submitted the SRS for approval. The draft law is also prepared and submitted to
GoAP for approval. The village site survey methodology is finalized and the survey is in progress.
It is planned to operationalize first set of 3 service centers by July 2009 and remaining 7 service centers by
end of 2009. For Phase III, the Request For Proposal has been prepared and published on 21st January,
2008 and the Bid Process is also complete. Selection of Implementation Agencies will be completed by the
end of this November so that the agencies can take up the task of aerial flying during this season itself.

8. Title : Computerization of Targeted Public Distribution
System (TPDS)
Brief Overview
The Targeted Public Distribution System (TPDS) is an important social safety net for the poor.
To improve efficiency and effectiveness of the entire system, the Department of Food & Public
Distribution, Ministry of Consumer Affairs, Food and Public Distribution, GoI, has embarked
upon an e-Governance initiative involving computerization of TPDS
Client Name : Department of Food & Civil Supplies, Ministry of Consumer
Affairs, Food & Civil Supplies
Project Description
The Targeted Public Distribution System (TPDS) is an important social safety net for the
poor. To improve efficiency and effectiveness of the entire system, the Department of Food &
Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution, GoI, has
engaged NISG to provide consultancy services in designing a comprehensive e-governance
framework for the central and state levels, formulating a set of solutions to be implemented, etc.
Given the complex nature of the assignment, it is proposed to implement it in two phases.
During Phase 1 an ICT system will be established to enable the Department and the states to
manage inventory, make allocations, track lifting against allocations; receive reports, generate
MIS reports for decision making, use automated workflow for internal administration, and use a
portal for increased transparency. A pilot project would be implemented in the Department at
the central level and in 4 states upto the block level. The four selected states are: Assam,
Chhattisgarh, Delhi and Andhra Pradesh. In every state, 3 districts in each state and all blocks in
each district would be included in the pilot locations. The districts will be decided in
consultation with the respective states. The pilot would be implemented for a period of 12
months by which time the states would be ready for a roll-out.
We invite comments/suggestions on how the TPDS can be improved and made efficient.
Comments/suggestions may be sent to pds@nisg.org. Please include your full name, address
and telephone no. in your communication to establish contact for interaction if felt necessary.
Anonymous comments/suggestions will not be considered

9. Title : IRDA Business Analytics Project
Brief Overview
The project envisages putting in place a comprehensive IT enabled supervisory process to
evaluate operations of the Insurance companies and their compliance with supervisory and
regulatory prescriptions on both financial & non financial matter. It also envisages having
systematized & optimized insurance market analysis operation by adopting IT enabled system
with an objective of generating analytical reports and finding out deviations/
patters/aberrations/distortions in the industry and take quick & corrective actions.
Client Name : Insurance Regulatory & Development Authority (IRDA), India
Project Description
NISG in association with its partner consulting Agency "Deloitte & Touche Consulting India private limited"
is providing consulting services to IRDA in design & development of the project. The overall tasks includes
the followings:
(i) Make a preliminary assessment of existing IT infrastructure, system, and applications
and suggest enhancement of the same to meet the stated project objectives.
(ii) Carry out in depth regulatory process/services study to identify bottlenecks so as to
recommend process/Forms re-engineering to achieve the aforesaid project objectives.
(iii) Develop the solution architecture and for building a comprehensive solution in tune with the
re-engineered regulatory processes/forms and stated project objectives.
(iv) Identify the change interventions & trainings required at various levels of the organization
and suggest the strategy and plan ensuring sustainability of the initiative.
Project Genesis
The new insurance law enacted in the year 1999 has opened the door for participation of private insurance
companies and a limited participation of foreign insurance companies through joint ventures with Indian
companies. Since then, the insurance markets -- both life and non-life -- have grown impressively.
According to a recent study named 'Insurance in Next Two Years' by ASSOCHAM, the insurance sector is
likely to grow by over 200% and expected to cross the Rs 2,00,000 crore mark in business by 2010. The

10. study stated that the present size of the insurance sector is around Rs 50,000 crore, with an approximate
Compound Annual Growth Rate (CAGR) of 175 per cent in the last few years.
Although the rampant & significant growth of the Indian insurance industry presents significant
opportunities, it increases the credit risk, market risk (covering interest risk & foreign exchange risk),
insurance risk (product design & pricing risk, underwriting and liability risk), operational risk, liquidity risk
etc.
Although IRDA specifies the form in which returns/ reports shall be rendered by insurer and insurance
intermediaries, it is pre-occupied with building up adequate database (financial & non financial) received
from insurers, insurance intermediaries and organizations connected with insurance business.
With the increase in number of insurers & insurance market size, it is becoming extremely difficult for IRDA
to manually manage the huge volume of data received from the Insurers (37 in number). The key
challenges IRDA is facing are collection, refining, analyzing, ensuring consistence of data and identifying
potential risk areas (including regulatory non-compliance triggers).
In order to ensure highest levels of efficiency in supervision and regulating the Insurance industry, IRDA
intends to put in place a comprehensive IT enabled supervisory process to evaluate operations of the
Insurance companies and their compliance with supervisory and regulatory prescriptions on both financial &
non financial matter.
Vision
Achieving highest levels of efficiency in supervision and regulation of the Insurance industry of India.
Objectives
1. Efficient management of data and information received by IRDA from Insurers in the form of financial
statements, investment schedule, actuarial reports & reports on re-insurance.
2. Designing and enforcing uniform & standard formats for submission of returns, statements and reports
by the insurers involving
(i) Forms re-engineering, simplification, rationalization and normalization.
(ii) Avoiding redundancy and repetition of information.
(iii) Ensuring consistency of data
3. To introduce a system of on-line filing of returns, reports and statements by insurers.
4. To enhance the efficiency of IRDA in the preparation of monthly, quarterly & annual and any other
periodic Business Analytics Reports and their publications involving
(i) Automating extraction of information
(ii) Collaboration
(iii) Content Management

11. 5. To design and implement Business Analytics (BA) System for
(i) Effective supervision & regulation including compliance
(ii) Monitoring trends of the insurance industry
(iii) Risk based assessment of functioning of Insurers
(iv) Providing Early Warning Signal
(v) Initiating corrective action
(vi) Triggering on-site inspection
6. Establish a system for archival of old data, information & documents
7. Benchmarking the existing financial reporting framework with the international best practices.
Stakeholders for the project
Insurer
IRDA
IRDA Employees
Government of India
Research Bodies
Institute of Insurance & Risk Management (IIRM)
National Insurance Academy
Councils of Life & Non-life Insurance
Institute of Surveyors &Loss assessors
Institute of Actuaries, Brokers Association etc.
Services provided by the project
Enables Insurance companies to file statutory documents quickly and easily.
Better compliance management with Increased efficiency, transparency and accountability in its
functions relating to supervision & regulation of Insurance industry.
Modern work environment that enables IRDA employees to deliver the best of breed services by

12. accessing analytic information.
Ready availability of qualitative & quantitative analytic information on Insurance industry.
Ready availability of knowledge base and reliable information.
Better integration with IRDA through infusion as well as diffusion of best practices on regulatory
framework.
Easy access for citizens to publicly disseminated records.
Improved availability of comprehensive and authentic information.
Current Status
The project is in the design & development stage.

13. Central Govt. Ministries
Title : Commercial Taxes - Mission Mode Program
Description :
The Commercial Taxes Mission Mode Program (CT-MMP) is an initiative
launched by the Union Ministry of Finance to standardize commercial tax
administration across States and Union Territories and to introduce a
bouquet of rationalized citizen-centric and service-oriented processes.
Conceived under the National e-Governance Plan, the ICT-driven initiative
is being implemented
Client Name : Department of Revenue, Ministry of Finance, Government of
India
Start Date : 2006-06-22
End Date : 2006-12-19
More
Title : Computerization of Targeted Public Distribution System
(TPDS)
Description :
The Targeted Public Distribution System (TPDS) is an important social
safety net for the poor. To improve efficiency and effectiveness of the entire
system, the Department of Food & Public Distribution, Ministry of
Consumer Affairs, Food and Public Distribution, GoI, has embarked upon
an e-Governance initiative involving computerization of TPDS
Client Name : Department of Food & Civil Supplies, Ministry of Consumer
Affairs, Food & Civil Supplies
More
Title : Delhi Online:Jeevan
Description :
The Government of National Capital Territory of Delhi (GNCTD) has taken
up an ambitious e-Government initiative with the project “Jeevan” which
seeks to redefine public service delivery. Jeevan’s focus is on significantly
enhancing the quality of services available to the citizen and to enhance the
ability of the citizens to
Client Name : Department of Information Technology, Government of
National Capital Territory of Delhi (GNCTD).
Start Date : 2007-03-01
End Date : 2008-04-30
More

14. Title : e-Government Procurement (e-GP)
Description :
e-GP is one of the Mission Mode Projects (MMP) under e-Bharat. Led by
the Ministry of Commerce, GoI, eGP is being designed and implemented to
address the core issues relating to the effective application of e-GP in India
and enhancing procurement performance through use of e-GP in goods,
works and
Client Name : Department of Commerce, Govt. of India
Start Date : 2007-12-11
More
Title : eBiz
Description :
The Department of Industrial Policy and Promotion (DIPP), Government of
India has been pursuing an e-Government project called eBiz.The main
purpose of the project is to create a one-stop-shop of convenient and
efficient services to the investors, businesses and industries.
Client Name : Department of Industrial Policy and Promotion (DIPP),
Ministry of Commerce, Government of India.
Start Date : 2007-06-01
End Date : 2009-12-01
More
Title : eOffice – Mission Mode Project under NeGP
Description :
e-Office is one of the Mission Mode Projects (MMP), which is aimed at
significantly improving the operational efficiency of Central Government
Ministries and Departments through improvement in the workflow
mechanisms. E-Office, as an e-Governance initiative, would be crucial in
shaping Government Process Re-engineering (GPR), which eventually
enhances the quality of
Client Name : Department of Administrative Reforms & Public Grievances
(DAR&PG), Government of India
Start Date : 2008-10-10
More
Title : MCA 21 - The first Mission Mode Project to be launched
under NeGP
Description :
MCA 21 is a path-breaking project implemented by Ministry of Company
Affairs, Government of India (previously Department of Company Affairs,

15. Ministry of Finance, and Government of India). NISG assisted the ministry
in conceptualization and design of the project, bid process management,
project implementation and roll out. Currently, NISG is assisting
Client Name : Ministry of Company Affairs, Government of India
More
Title : Passport Seva - A Mission Mode Project under NeGP
Description :
The Passport Seva Project is intended to transform the delivery of all
passport-related services across the country, with accent on process
efficiency, citizen focus, employee productivity and system transparency.
This transformation is sought to be achieved by introducing information and
communication technologies in citizen-facing processes identified for
aggregation in the
Client Name : Consular, Passport and Visa Division - Ministry of External
Affairs, Govt. of India
Start Date : 2006-11-09
More
Title : Roadmap for implementation of e-Governance in
Municipalities
Description :
MoUD, Government of India undertook the design of Mission Mode
Project under NeGP for implementing e-Governance in Municipalities. The
project is intended to metamorphose urban local bodies’ interface with
citizens and businesses, while providing high quality and time-bound civic
services in an efficient, convenient, less expensive and transparent manner.
The
Client Name : Ministry of Urban Development, Government of India
Start Date : 2005-06-01
End Date : 2005-08-01
More
Title : Visa, Immigration & Foreigners Registration & Tracking
MMP
Description :
The Immigration Visa & Foreigners Registration & Tracking Mission Mode
Project (MMP) initiated by MHA aims to develop a comprehensive
approach to design an integrated solution, so as to streamline and simplify
procedures in line with the philosophy of the NeGP.
Client Name : Ministry of Home Affairs, Government of India
Start Date : 2008-09-08