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  1. 1. Title : Visa, Immigration & Foreigners Registration & Tracking MMPBrief OverviewThe Immigration Visa & Foreigners Registration & Tracking Mission Mode Project (MMP)initiated by MHA aims to develop a comprehensive approach to design an integrated solution, soas to streamline and simplify procedures in line with the philosophy of the NeGP.Client Name : Ministry of Home Affairs, Government of IndiaProject DescriptionThe National Institute for Smart Government (NISG), in association with private partner, Capgemini,undertook to provide consulting services to Ministry of Home Affairs to conceptualize, architect and definethe Immigration, Visa and Foreigners Tracking Mission Mode Project.The overall task includes streamlining functions, processes, people, technology and resources anddesigning a secured and integrated ICT system for Immigration, Visa and Foreigners Registration & aninterface with the Passport system that enables seamless information flow among various stakeholders andfacilitation of in-bound and out-bound travelers from and to India.Project GenesisThe Ministry of Home Affairs (MHA) and the Bureau of Immigration (BoI), Government of India (GOI) havebeen making efforts on several fronts in improving the systems related to Immigration and ForeignersRegistration over the last several years. Similarly, the Ministry of External Affairs has also embarked uponcertain modernization and e-Governance initiatives in the Passport and Visa domains. There is however theneed for the initiatives related to these four entities to be undertaken in a closely coordinated manner, toachieve substantial transformation in providing services to Indian Citizens and Foreigners.There are also other stakeholders like Customs, Tourism, Ministry of Civil Aviation, Ministry of InternalAffairs (MOIA) who need information from MHA and Vice versa.The MHA conceptualized the MMP that aims to develop a comprehensive approach to address thechallenges related to Immigration, Visa and Foreigners Registration & Tracking, so as to streamline andsimplify procedures in line with the philosophy of the NeGP.VisionTo develop a secure, integrated service delivery framework that facilitates the legitimate travelers whilestrengthening the security.ObjectivesThe overall objective of the MMP based around the core values of security, enablement and customerfacilitation are:1. Integrated ICT system for Immigration, Visa and Foreigners Registration and interface with passport
  2. 2. system.2. Improve efficiency and effectiveness of the immigration system for facilitation of legitimate services andto prevent illegal immigration.3. Develop a secure and integrated information collection and dissemination system for intelligence drivendecision making.4. Provide data confidentiality and integrity to ensure privacy and security.Stakeholders for the projectThe impact of the subjects of Immigration, Visa and Foreigners Registration & Tracking being quite wide-ranging and sensitive, a consultative approach is being adopted in designing the MMP impacting thefollowing stakeholders:  Bureau of Immigration (BOI)  Ministry of Home Affairs  State Police  Central Excise & Customs department  Ministry of Tourism  Ministry of External Affairs (CPV Division)  Ministry of Civil Aviation  Carriers (Air/ Ship / Land)  Foreigners Regional Registration Offices (FRROs)  Foreigners Registration Offices (FROs)  Security AgenciesImplementation detailThe Consultants shall study existing functions, processes & services, identify & prioritize the services,identify existing capacities in terms of technology and people and prepare the assessment report. A BestPractices study will be conducted to identify best practices, create benchmarks, and prepare the report withrecommendations which add value to the initiatives envisaged under the project. Based on the assessmentreport, best practices study and stakeholder consultation, prepare a list of services , prioritize them and re-engineer the prioritized services and associated processes (related to I-V-FR & T). An Integrated SolutionArchitecture (both functional and technical) for building a comprehensive solution in tune with the re-engineered processes spanning the complete scope of the MMP shall be developed.In addition to the solution architecture, other relevant recommendations and functional specificationsshould be worked out for suitable technological interventions in order to achieve the objectives envisagedby the Ministry in an efficient and sustainable manner. Based on the training need assessment under AS ISstudy, a Capacity Building (CB) Strategy & Plan both in the domain and technology areas, shall bedesigned over a medium and long term for the concerned personnel of MHA.Implementing a program such as I-V-FR&T MMP, that impacts citizens & foreigners in a direct manner andhas linkages with a wide-ranging set of stakeholders, calls for a well planned implementation and programmanagement strategy. This includes:(i) Design Program Implementation Plan
  3. 3. (ii) Design PMU & Project Governance Structure(iii) Design Data Migration & Transition Plan(iv) Design Monitoring & Evaluation Framework including Indicators for Impact/ Outcome Assessment(v) Defining PPP options wherever feasible and viable taking in to consideration the security concerns (vi) Formulation of project implementation plans.The end product is a Detailed Project Report (DPR) for the project. The DPR will give the complete scope ofthe project, the phasing strategy, and the costing for the project.Current StatusThe Current Assessment is under progress. The As-Is process maps are prepared which are to be validatedby the respective stakeholders.Title : Bhu Bharti - Integrated Land Information SystemBrief OverviewAs part of efforts directed at reforming land administration, the Government of Andhra Pradeshhas considered the introduction of “Bhu Bharati,” an integrated land information system, whichhas been piloted in Nizamabad district. After assessing the implementation of the Bhu BharatiProject in Nizamabad district, Government of Andhra Pradesh decided to rollout the project in 5more districts of Andhra Pradesh viz., Srikakulam, Nellore, Kadapa, Anantapur and Karimnagar.Client Name : Department of Land Revenue, Government of Andhra Pradesh
  4. 4. Dr. Y.S.Rajashekhar Reddy, Chief Minister, Andhra Pradesh at the launch of District- wide survey at Nizamabad District in APProject DescriptionThe Government of Andhra Pradesh approved the concept of the project and issued an order forpiloting it Nizamabad district. Accordingly, the current department-centric approach will makeway for a service-centric architecture. The system will deliver the entire gamut of land-relatedservices to the end users through a unified interface.The present system of maintaining land records in multiple government departments will bediscontinued. A single dedicated agency will create, maintain and deliver all land-relatedservices like survey, subdivision, maintaining title records, registering property transfers, andmaintaining property tax records in rural and urban areas.All records will be maintained in digital form. Processes will facilitate updating of records asand when transactions occur. The entire data will be maintained in a central repository, withmultiple access points. Records will be integrated, transparent and easily accessible toeverybody.Project GenesisIn India, the cadastral system has been in vogue for mapping land. Introduced by the Britishlargely to suit revenue collection, this system requires updating of maps every 30 years. Thisfunctional mandate, however, has seldom been followed because of the complexity of theexercise as well as its cost and resource implications. Most of the survey and settlementsrecords, prepared over 100 years back, have degenerated.In Andhra Pradesh, the last survey of land records was done in 1920. Only about 30 of 130towns in the State have been surveyed so far. As for the rest of the towns, there are no surveyrecords. With regard to about five million land parcels in Andhra Pradesh, 49% of tippons are in
  5. 5. good condition, while the rest of the maps are brittle, faded or torn. The current decline inIndias GDP growth rate attributable to unclear land titles is estimated at 1.3%, with the loss inAndhra Pradesh translating to about Rs. 1300 crore per annum.A sale deed is not a conclusive title of ownership. Yet, the typical sale deed, executed on astamp paper, provides legal cover for most land transactions today.Due to deficiencies in land records, it has become difficult for common people to safeguardtheir property, enforce their rights, and obtain quality service from government agencies. It isestimated that about 2% of lands in rural areas, 5% in urban and 28% in peri-urban areas areaffected by land disputes. Land litigants end up spending about Rs.750 crores per annum, letalone the amount spent by the government machinery and the cost of time of courts.There are other aberrations as well. The information and service needs concerning privateproperty in Andhra Pradesh are currently handled by four wings of the State government:Survey department, Revenue department, Registration department and Local bodies. The surveydepartment maintains graphical records (village maps/tippons/FMBs) and textual records(sethwar/diglott, RSR register). The revenue department maintains ownership and possessionrecords (pahani/adangal, RoR, khatauni etc.) pertaining mainly to collection of land revenue.The registration department keeps land transaction records in the form of deeds executed onstamp paper (sale, purchase, gift). Local bodies maintain property registers, primarily forcollection of taxes.There are over a dozen archaic pieces of legislation, enacted between 1839 and 1923, thatgovern most land transactions. If the title to a piece of land is of doubtful authenticity for anyreason, legal disputes ensue.Thus, multiple departments, complex procedures and litigations cost heavily, hitting the poorand vulnerable sections most.The Commissioner, Survey and Settlement & Land Records initiated the Bhu Bharati projectafter studying land reforms in countries like Australia, Thailand and New Zealand.The pressing need for implementing the Bhu Bharati is the absence of a fool-proof method ofgranting conclusive title. Presently, the title that is granted is presumptive, with the registrationsystem based on deeds.Vision"To establish and manage a comprehensive and sustainable Land Information ManagementSystem, which serves as a record of conclusive title of all land parcels and provides relatedservices in an integrated, efficient and cost-effective manner."Objectives
  6. 6. Bhu Bharati is expected to streamline the land registration process. It will also benefit peopleliving in rural areas by helping them increase productivity and by making available credit easilyand at a low rate of interest. The major objectives of Bhu Bharati include: Administering a system of recording conclusive title that is secure and enjoys full confidence of the public. Providing, in a cost-effective manner, integrated land-related services through a unified interface with efficiency and easy accessibility. Offering value-added services in areas like development planning, welfare schemes, land-related taxes etc. Implementing a transparent property valuation system. Building a Geodetic Control Network for referencing maps. Maintaining all records in an integrated digital form in a central repository. Introducing systems maintenance and auto-updation of data. Establishing a sustainable operating model.Stakeholders for the projectThe project will impact the following: The Government of Andhra Pradesh Participating agencies, including the Survey dept, Registration dept, Revenue dept and Local bodies Other departments related to land like forestry, irrigation, R&B, panchayati raj Citizens, business persons (licensed surveyors, licensed service providers, value added service providers).Services provided by the projectCitizens can access services through common service centers and licensed service providers.Designated service centers will offer: Transaction Services: Transfer of title through sale / gift / inheritance/ succession / assignment/ alienation/acquisition; creation/release of charge, will registration, layout approval and building approval. Information Services: Title information, transaction history, map information, document information. Document Issue Services: Title Certificate, Land Parcel Map, Land Use Certificate, Adangal Certificate, Market Valuation Certificate, Map/ Layout Plan Extracts, Extract of Archived Documents. Other Services: Sale of Information, value-added service providers.Implementation detail
  7. 7. A Project Implementation Committee, chaired by the State chief secretary, and a ProjectManagement Team, headed by an IAS officer, will implement the project and monitor itsprogress. Depending on the outcomes, the Bhu Bharati project will be rolled out in four phases,covering four to six districts in each phase. The project is scheduled to be completed by 2012.The highpoint of Bhu Bharati is the re-survey of land, utilizing modern and scientific surveyingtechniques like Photogrammetry, Electronic Total Station and Differential Global PositionSystem. The use of such advanced technologies will make survey faster, less expensive andmore accurate.Bhu Bharati will replace the present system of deed registration with title registration. Under thenew system, it would be the responsibility of the Registrar/Bhu Bharati Authority to verify thetitle of the owner before allowing transactions on the property in question. The objective ofmaintaining records will no longer be limited to generating revenue, as the authorities willmaintain records of all private properties in rural and urban areas, be it agricultural, residential,commercial or industrial, for giving absolute title security. Absolute title security will beachieved by creating a Register of Conclusive Titles.A unique Parcel Identification Number (PIN) will be allotted to every land parcel. The entiresurvey data will be stored on a Geographical Information System platform.Being introduced in the public-private partnership mode, Bhu Bharati will be a self-sustainingsystem with regard to funding. Land information will be priced. An appropriate user chargesregime will be introduced. As Bhu Bharati is a service project, payment will linked to servicesactually rendered by the partner to the citizens.Current StatusBhu Bharati has made a significant progress. The Request for Proposal has been issued. In March 2006,Wipro & Speck Systems were selected as the project implementing agency. The draft of a bill that seeks tointroduce legislative changes is ready.Aerial photography has been completed in the identified areas. The field work done for survey and titleenquiries has yielded significant data. Work relating to demarcation of agricultural land on bromide printshas been completed in 820 villages out of 922 villages of Nizamabad district. Wipro carried out the SystemRequirement Study and submitted the SRS for approval. The draft law is also prepared and submitted toGoAP for approval. The village site survey methodology is finalized and the survey is in progress.It is planned to operationalize first set of 3 service centers by July 2009 and remaining 7 service centers byend of 2009. For Phase III, the Request For Proposal has been prepared and published on 21st January,2008 and the Bid Process is also complete. Selection of Implementation Agencies will be completed by theend of this November so that the agencies can take up the task of aerial flying during this season itself.
  8. 8. Title : Computerization of Targeted Public Distribution System (TPDS)Brief OverviewThe Targeted Public Distribution System (TPDS) is an important social safety net for the poor.To improve efficiency and effectiveness of the entire system, the Department of Food & PublicDistribution, Ministry of Consumer Affairs, Food and Public Distribution, GoI, has embarkedupon an e-Governance initiative involving computerization of TPDSClient Name : Department of Food & Civil Supplies, Ministry of Consumer Affairs, Food & Civil SuppliesProject DescriptionThe Targeted Public Distribution System (TPDS) is an important social safety net for thepoor. To improve efficiency and effectiveness of the entire system, the Department of Food &Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution, GoI, hasengaged NISG to provide consultancy services in designing a comprehensive e-governanceframework for the central and state levels, formulating a set of solutions to be implemented, etc.Given the complex nature of the assignment, it is proposed to implement it in two phases.During Phase 1 an ICT system will be established to enable the Department and the states tomanage inventory, make allocations, track lifting against allocations; receive reports, generateMIS reports for decision making, use automated workflow for internal administration, and use aportal for increased transparency. A pilot project would be implemented in the Department atthe central level and in 4 states upto the block level. The four selected states are: Assam,Chhattisgarh, Delhi and Andhra Pradesh. In every state, 3 districts in each state and all blocks ineach district would be included in the pilot locations. The districts will be decided inconsultation with the respective states. The pilot would be implemented for a period of 12months by which time the states would be ready for a roll-out.We invite comments/suggestions on how the TPDS can be improved and made efficient.Comments/suggestions may be sent to Please include your full name, addressand telephone no. in your communication to establish contact for interaction if felt necessary.Anonymous comments/suggestions will not be considered
  9. 9. Title : IRDA Business Analytics ProjectBrief OverviewThe project envisages putting in place a comprehensive IT enabled supervisory process toevaluate operations of the Insurance companies and their compliance with supervisory andregulatory prescriptions on both financial & non financial matter. It also envisages havingsystematized & optimized insurance market analysis operation by adopting IT enabled systemwith an objective of generating analytical reports and finding out deviations/patters/aberrations/distortions in the industry and take quick & corrective actions.Client Name : Insurance Regulatory & Development Authority (IRDA), IndiaProject DescriptionNISG in association with its partner consulting Agency "Deloitte & Touche Consulting India private limited"is providing consulting services to IRDA in design & development of the project. The overall tasks includesthe followings:(i) Make a preliminary assessment of existing IT infrastructure, system, and applicationsand suggest enhancement of the same to meet the stated project objectives. (ii) Carry out in depth regulatory process/services study to identify bottlenecks so as to recommend process/Forms re-engineering to achieve the aforesaid project objectives. (iii) Develop the solution architecture and for building a comprehensive solution in tune with the re-engineered regulatory processes/forms and stated project objectives. (iv) Identify the change interventions & trainings required at various levels of the organization and suggest the strategy and plan ensuring sustainability of the initiative.Project GenesisThe new insurance law enacted in the year 1999 has opened the door for participation of private insurancecompanies and a limited participation of foreign insurance companies through joint ventures with Indiancompanies. Since then, the insurance markets -- both life and non-life -- have grown impressively.According to a recent study named Insurance in Next Two Years by ASSOCHAM, the insurance sector islikely to grow by over 200% and expected to cross the Rs 2,00,000 crore mark in business by 2010. The
  10. 10. study stated that the present size of the insurance sector is around Rs 50,000 crore, with an approximateCompound Annual Growth Rate (CAGR) of 175 per cent in the last few years.Although the rampant & significant growth of the Indian insurance industry presents significantopportunities, it increases the credit risk, market risk (covering interest risk & foreign exchange risk),insurance risk (product design & pricing risk, underwriting and liability risk), operational risk, liquidity risketc.Although IRDA specifies the form in which returns/ reports shall be rendered by insurer and insuranceintermediaries, it is pre-occupied with building up adequate database (financial & non financial) receivedfrom insurers, insurance intermediaries and organizations connected with insurance business.With the increase in number of insurers & insurance market size, it is becoming extremely difficult for IRDAto manually manage the huge volume of data received from the Insurers (37 in number). The keychallenges IRDA is facing are collection, refining, analyzing, ensuring consistence of data and identifyingpotential risk areas (including regulatory non-compliance triggers).In order to ensure highest levels of efficiency in supervision and regulating the Insurance industry, IRDAintends to put in place a comprehensive IT enabled supervisory process to evaluate operations of theInsurance companies and their compliance with supervisory and regulatory prescriptions on both financial &non financial matter.VisionAchieving highest levels of efficiency in supervision and regulation of the Insurance industry of India.Objectives1. Efficient management of data and information received by IRDA from Insurers in the form of financialstatements, investment schedule, actuarial reports & reports on re-insurance.2. Designing and enforcing uniform & standard formats for submission of returns, statements and reportsby the insurers involving (i) Forms re-engineering, simplification, rationalization and normalization. (ii) Avoiding redundancy and repetition of information. (iii) Ensuring consistency of data3. To introduce a system of on-line filing of returns, reports and statements by insurers.4. To enhance the efficiency of IRDA in the preparation of monthly, quarterly & annual and any otherperiodic Business Analytics Reports and their publications involving (i) Automating extraction of information (ii) Collaboration (iii) Content Management
  11. 11. 5. To design and implement Business Analytics (BA) System for (i) Effective supervision & regulation including compliance (ii) Monitoring trends of the insurance industry (iii) Risk based assessment of functioning of Insurers (iv) Providing Early Warning Signal (v) Initiating corrective action (vi) Triggering on-site inspection6. Establish a system for archival of old data, information & documents7. Benchmarking the existing financial reporting framework with the international best practices.Stakeholders for the project Insurer IRDA IRDA Employees Government of India Research Bodies Institute of Insurance & Risk Management (IIRM) National Insurance Academy Councils of Life & Non-life Insurance Institute of Surveyors &Loss assessors Institute of Actuaries, Brokers Association etc.Services provided by the project Enables Insurance companies to file statutory documents quickly and easily. Better compliance management with Increased efficiency, transparency and accountability in its functions relating to supervision & regulation of Insurance industry. Modern work environment that enables IRDA employees to deliver the best of breed services by
  12. 12. accessing analytic information. Ready availability of qualitative & quantitative analytic information on Insurance industry. Ready availability of knowledge base and reliable information. Better integration with IRDA through infusion as well as diffusion of best practices on regulatory framework. Easy access for citizens to publicly disseminated records. Improved availability of comprehensive and authentic information.Current StatusThe project is in the design & development stage.
  13. 13. Central Govt. MinistriesTitle : Commercial Taxes - Mission Mode ProgramDescription :The Commercial Taxes Mission Mode Program (CT-MMP) is an initiativelaunched by the Union Ministry of Finance to standardize commercial taxadministration across States and Union Territories and to introduce abouquet of rationalized citizen-centric and service-oriented processes.Conceived under the National e-Governance Plan, the ICT-driven initiativeis being implementedClient Name : Department of Revenue, Ministry of Finance, Government ofIndiaStart Date : 2006-06-22End Date : 2006-12-19 MoreTitle : Computerization of Targeted Public Distribution System (TPDS)Description :The Targeted Public Distribution System (TPDS) is an important socialsafety net for the poor. To improve efficiency and effectiveness of the entiresystem, the Department of Food & Public Distribution, Ministry ofConsumer Affairs, Food and Public Distribution, GoI, has embarked uponan e-Governance initiative involving computerization of TPDSClient Name : Department of Food & Civil Supplies, Ministry of ConsumerAffairs, Food & Civil Supplies MoreTitle : Delhi Online:JeevanDescription :The Government of National Capital Territory of Delhi (GNCTD) has takenup an ambitious e-Government initiative with the project “Jeevan” whichseeks to redefine public service delivery. Jeevan’s focus is on significantlyenhancing the quality of services available to the citizen and to enhance theability of the citizens toClient Name : Department of Information Technology, Government ofNational Capital Territory of Delhi (GNCTD).Start Date : 2007-03-01End Date : 2008-04-30 More
  14. 14. Title : e-Government Procurement (e-GP)Description :e-GP is one of the Mission Mode Projects (MMP) under e-Bharat. Led bythe Ministry of Commerce, GoI, eGP is being designed and implemented toaddress the core issues relating to the effective application of e-GP in Indiaand enhancing procurement performance through use of e-GP in goods,works andClient Name : Department of Commerce, Govt. of IndiaStart Date : 2007-12-11 MoreTitle : eBizDescription :The Department of Industrial Policy and Promotion (DIPP), Government ofIndia has been pursuing an e-Government project called eBiz.The mainpurpose of the project is to create a one-stop-shop of convenient andefficient services to the investors, businesses and industries.Client Name : Department of Industrial Policy and Promotion (DIPP),Ministry of Commerce, Government of India.Start Date : 2007-06-01End Date : 2009-12-01 MoreTitle : eOffice – Mission Mode Project under NeGPDescription :e-Office is one of the Mission Mode Projects (MMP), which is aimed atsignificantly improving the operational efficiency of Central GovernmentMinistries and Departments through improvement in the workflowmechanisms. E-Office, as an e-Governance initiative, would be crucial inshaping Government Process Re-engineering (GPR), which eventuallyenhances the quality ofClient Name : Department of Administrative Reforms & Public Grievances(DAR&PG), Government of IndiaStart Date : 2008-10-10 MoreTitle : MCA 21 - The first Mission Mode Project to be launched under NeGPDescription :MCA 21 is a path-breaking project implemented by Ministry of CompanyAffairs, Government of India (previously Department of Company Affairs,
  15. 15. Ministry of Finance, and Government of India). NISG assisted the ministryin conceptualization and design of the project, bid process management,project implementation and roll out. Currently, NISG is assistingClient Name : Ministry of Company Affairs, Government of India MoreTitle : Passport Seva - A Mission Mode Project under NeGPDescription :The Passport Seva Project is intended to transform the delivery of allpassport-related services across the country, with accent on processefficiency, citizen focus, employee productivity and system transparency.This transformation is sought to be achieved by introducing information andcommunication technologies in citizen-facing processes identified foraggregation in theClient Name : Consular, Passport and Visa Division - Ministry of ExternalAffairs, Govt. of IndiaStart Date : 2006-11-09 MoreTitle : Roadmap for implementation of e-Governance in MunicipalitiesDescription :MoUD, Government of India undertook the design of Mission ModeProject under NeGP for implementing e-Governance in Municipalities. Theproject is intended to metamorphose urban local bodies’ interface withcitizens and businesses, while providing high quality and time-bound civicservices in an efficient, convenient, less expensive and transparent manner.TheClient Name : Ministry of Urban Development, Government of IndiaStart Date : 2005-06-01End Date : 2005-08-01 MoreTitle : Visa, Immigration & Foreigners Registration & Tracking MMPDescription :The Immigration Visa & Foreigners Registration & Tracking Mission ModeProject (MMP) initiated by MHA aims to develop a comprehensiveapproach to design an integrated solution, so as to streamline and simplifyprocedures in line with the philosophy of the NeGP.Client Name : Ministry of Home Affairs, Government of IndiaStart Date : 2008-09-08