This webinar will give you an insight into the world of outsourcing and will dissipate industry myths and exaggerated misconceptions. It will shed light on some common misconceptions of business process outsourcing and also help you determine in the cost efficiency and increased flexibility offered by business process outscoring are of value to your organization.

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Arthur Lawrence Webinar
Busting BPO Myths

2. Speaker’s Profile
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Sheheryar Shah goes by ‘Shah’
Manager Global Solutions
Shah manages solution architecture & relationships for complex BPO
engagements to deliver a business outcome oriented solution. With over 7 years
of experience and a Big 4 background, Shah has managed multicultural teams
and clients in various regions during the course of BPO F&A Delivery.
“Strongly believes in delivering absolute value to the customer”
Contact:
Email: shah@arthurlawrence.net
www.linkedin.com/in/sheheryarshah/

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What is Arthur Lawrence?
We are management and technology
consultants providing enterprise-wide
business transformation, business
process outsourcing and business
applications implementation services
through our exceptional resources.

4. Webinar Agenda
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This webinar will provide
an insight into the world
of outsourcing and bust
common myths around
the BPO industry.

5. When we hear BPO, what is the
first thing that comes to mind?
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o Cost Saving/Cheap
oOutsource to offshore
o Its all about call centers
o Poor Quality Services
o Data Security

6. Myth # 1: BPO is all about call centers
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7. Myth # 2: Outsourcing might save us money,
but it will compromise quality
Source: “State of the Outsourcing Industry-2013” by KPMG
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In a recent research conducted by KPMG, it
was revealed that for many companies, the
primary driver for outsourcing is no longer a
reduction in cost – in fact most clients
outsource functions to leverage enhanced
operational quality provided by BPO firms

8. Myth # 3: Security Problems for Data &
Risks Intellectual Property Rights
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Outsourcing companies comply with
laws & regulations set out by
Information/Data Security Standards
(PCI DSS), ISO, HIPAA etc.
Banking Code Standards Board (UK) audited eight BPO Providers handling more than a million calls per month
from the UK. The BCSB report stated that "Customer data is subject to the same level of security as in the UK.
High risk and more complex processes are subject to higher levels of scrutiny than similar activities onshore.”

9. Myth # 4: The BPO industry has a very
limited life-span
Source: “Market Opportunity Forecasts to 2018: BPO Services“ by Research & Markets
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• The global BPO services market is forecasted to
grow at a CAGR of 5.7% from 2014 to 2018.
• Within last 20 years the BPO market has
become a $304 Billion industry.
• Innovation will be the next big driver for
industry.
• Future BPO growth destinations Vietnam,
China, Bangladesh and Egypt.

10. Myths Scorecard
Myth # 1: BPO is all about call centers.
Myth # 2: Outsourcing might save us money, but it will
compromise quality.
Myth # 3: Security Problems for Data & Risks IP Rights.
Myth # 4: The BPO industry has a very limited life-span.
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13. Contact Us
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Sheheryar Shah
Email: shah@arthurlawrence.net
www.linkedin.com/in/sheheryarshah/
Sajeda Wilson
Email: sajeda.wilson@arthurlawrence.net
Arthur Lawrence: www.arthurlawrence.net/outsourcing/
11233 Shadow Creek Parkway, Suite 313, Pearland, TX 77584
Tel: +1 (713) 401 9034
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Arthur Lawrence Webinar
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