1. Nokia aims to simplify open source software by removing clutter from desktop interfaces, adding a dashboard for multitasking, and designing interfaces that are finger-friendly. 2. Consumer insights allow Nokia to build understanding of what consumers value, improve mobile device experiences, and develop offers to verify with consumers. 3. To effectively use open source, Nokia had to understand different technologies, work with communities upstream, balance openness versus differentiation and licenses, and streamline product development.