It is important that your service is inclusive and supportive of your GLBTI clients, wherever they might be on their journey. Issues of sexuality and gender identity continue to be immensely important for people as they age – and sometimes even more so, as a decline in independence and loss of skills can intrude upon people's sense of who they are and of what defines them.

2. Aged Care:
All the richness and
diversity of
Australian society!!

3. Gay, Lesbian, Bisexual,
Transgender and Intersex
(GLBTI) will already be part
of your service – even if they
are not openly identifying as
such

4. What about all those letters
and terms?
People use the terms
differently – because people
are different!
Listen to how people talk
about themselves – and be
respectful of the words they
use.

5. People’s experiences
will be different:
• Some will be open
about their identity
• Some will be less
certain
• Be sure to respect
where people are at

6. Remember:
• Sexuality and gender identity are always important,
regardless of age

7. Keep track of how
inclusive you are of GLBTI
people through Rainbow
Tick:
• Self-assessment
• External review
• A great way to show
that you are inclusive
and progressive
• http://www.qip.com.au
/standards/rainbow-
tick-standards/

8. Things to think about with
transgender people:
• :
http://www.abc.net.au
/news/2016-04-15/a-
ten-point-guide-to-not-
offending-transgender-
people/7326584

9. Agility can help:
• Develop policies
• Train staff
• Talk to your staff
about lived
experience on
being LGBTI
We would love to hear from you
noelene@agility communication.com.au

10. Campaigns
Strategy
Implementation
GLBTI – all part of the richness and
diversity of us all!