The document discusses information systems issues at a logistics company and proposes integrated solutions. It recommends creating a client database using a relational database linked to Sharepoint for easier searching and online data entry. It suggests using cloud computing like Google Apps for email to reduce costs and improve access and storage. It also proposes implementing real-time tracking of shipments using barcodes and RFID to track logistics and alert clients. Finally, it advises developing a new website that functions as a gateway to integrated online services, documents, and real-time tracking information for employees and clients.

2. Describe the IS issues

3. Client Databases

4. Document Database

5. E-mail Server

6. Logistics Tracking

7. Integrated Website

9. Specialization in 3PL, product development and marketing

10. Setup in Dubaï in 1996

11. 8 subsidies worldwide

12. 42 fulltime employees

13. Turnover of $30 millionCOMPANY PRESENTATION

15. Clients, orders and products linked together

16. Possibility to make quick searches and requests in the database

17. Online data entry from the salesforce

18. Current system: The headquarter and the subsidies have their own Excel client databases

19. Manual data entry

20. No harmonization  Data transfer by batches

22. All the key documents are stored in hard copy format or kept in attached files in e-mails

23. Waste of time and money to assemble documents needed to satisfy customers’ requirements

24. Resolution:

25. Web server to create a database of documents available all around the world

26. Use of a software like Microsoft Sharepoint 2010 linked to the database to share documents more easily with customers

28. Lower maintenance and upgrade costs Annual $50 fee for each user account

29. Lower redundancy

30. Search engine

31. Ease of access  Everywhere / Any computer

32. Current system: e-mail server with only 42 accounts registered

33. The people in the company have interlinked work which create a lot of e-mail redundancy

34. High maintenance cost

36. Bar codes and RFID to track shipments and containers

37. Implementation cost have to be evaluated to see if they can be absorbed in the long run (phone bills savings and value addition for the clients)

38. Time saved on shipment tracking

40. Transportation consists of road transport and ocean shipping

41. For the moment there is no real-time tracking  communication is done by phone and e-mail at each transfer in the logistic chain1b 1a Company warehouse

43. More information integration

44. Create a link to the Sharepoint

45. Create different accesses for employees, clients and visitors  security issue

46. Access for clients to real-time tracking information

47. Current system: Informative website

48. The Website is 10 years old and provides minimal information on the company

50. Buy in by cross collaboration

51. Mitigation of IT costs

52. Change management…