The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Applications of Assertiveness".
Media violence refers to the depiction or dissemination of violent or explicit material through various media sources that is considered harmful to viewers. Children in particular spend more time exposed to media than in school, witnessing thousands of acts of violence by age 18. Research shows that viewing media violence is correlated with increased aggressive behavior in youth and may lead to real-world violence. While video games, films, television, and music often contain graphic depictions of violence, determining appropriate restrictions to curb harmful effects while protecting free expression is an ongoing debate.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Techniques of Assertiveness".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Asking Questions".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Customer Complaints".
141. Assertive Tech and Practice explained by S. Lakshmanan, PsychologistLAKSHMANAN S
Many of us don’t handle interpersonal relationships well, particularly at work. Instead of feeling good about ourselves, our reactions and responses to others often make us feel tongue-tied and inadequate, on the one hand, and angry and critical on the other. Here are some of the ways to deal with everyday situations and come out feeling good.
Please, subscribe, share in the following youtube channel:
https://www.youtube.com/channel/UC11JRBJSPfLRD2pYH_i-QKg
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Challenging and Closing Down".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Communication Styles".
Media violence refers to the depiction or dissemination of violent or explicit material through various media sources that is considered harmful to viewers. Children in particular spend more time exposed to media than in school, witnessing thousands of acts of violence by age 18. Research shows that viewing media violence is correlated with increased aggressive behavior in youth and may lead to real-world violence. While video games, films, television, and music often contain graphic depictions of violence, determining appropriate restrictions to curb harmful effects while protecting free expression is an ongoing debate.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Techniques of Assertiveness".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Asking Questions".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Customer Complaints".
141. Assertive Tech and Practice explained by S. Lakshmanan, PsychologistLAKSHMANAN S
Many of us don’t handle interpersonal relationships well, particularly at work. Instead of feeling good about ourselves, our reactions and responses to others often make us feel tongue-tied and inadequate, on the one hand, and angry and critical on the other. Here are some of the ways to deal with everyday situations and come out feeling good.
Please, subscribe, share in the following youtube channel:
https://www.youtube.com/channel/UC11JRBJSPfLRD2pYH_i-QKg
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Challenging and Closing Down".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Communication Styles".
This document provides an overview of selection interview skills for recruitment. It discusses thorough preparation, maintaining control of the interview, gathering evidence, and wrapping up the interview smoothly. The key points are:
1) Thorough preparation is essential, including familiarizing yourself with candidates' details in advance.
2) Maintaining control through active listening and structured questioning allows you to direct the interview effectively.
3) Gathering evidence in a systematic way using a person specification ensures all requirements are assessed.
4) Wrapping up interviews pleasantly without indicating decisions keeps the process business-like.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Applications of Assertiveness" and will show you how to use assertiveness in your everyday communications with others.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Conversation".
This document proposes two prototypes for helping undergraduate students feel more comfortable with job interviews: an Interview Tips Conference and an Interview Simulation. The Conference involves interactive situations, body language tips, and group exercises. The Simulation allows one-on-one practice interviews with personal feedback. Both prototypes were tested by role-playing with a stakeholder. Feedback indicated the Conference was too interactive while the Simulation was more personalized but students should also interview each other. Going forward, the focus should be on helping shy students view interviews as less difficult.
This document summarizes five power tools for leadership. It discusses stopping hammering everything as a nail and keeping an open mind when listening to different situations. It emphasizes the importance of practicing these tools and not keeping them a secret. Specific tools covered include balancing advocacy with inquiry, using a positive "no", shaping the path by considering how context and space influence interactions, and the power of silence. Leaders are encouraged to reflect on their assumptions, advocate while also inquiring others' perspectives, and say "no" while acknowledging other perspectives.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertive Roles at Work".
This document provides tips and guidelines for general interview preparation and questions to expect during an interview. Some key points include: dress professionally, bring copies of your resume, research the company beforehand, be honest and consistent in responses, relate past experiences to the position, and have questions prepared about the company and role. The document also provides sample questions in different categories and tips on how to answer them effectively.
This document outlines an 8-step process for dealing with problem behaviors at work. The steps include establishing that a problem exists, meeting with the employee, listening to understand their perspective, empathizing and looking for alternative behaviors, focusing on new behaviors, agreeing on a change plan, supporting the desired behaviors, and documenting progress. The overall approach emphasizes understanding the root causes of issues, gaining cooperation from the employee, and helping them adopt new behaviors through communication, support and accountability.
The document provides extensive guidance on how to prepare for a job interview. It discusses researching the company, practicing common interview questions, conducting mock interviews with friends, dressing professionally for the interview, arriving early, maintaining confidence and eye contact during the interview, and thanking the interviewer afterwards. The document also provides tips for a successful interview, such as preparing answers that highlight relevant experiences and skills, having a clear understanding of the company and one's strengths, and maintaining self-confidence through positive body language and responses. Overall, the document emphasizes thorough preparation, research on the company, confidence, and professionalism as key factors for succeeding in a job interview.
This document discusses expressing compliments in an assertive manner. It provides steps for both accepting compliments gracefully and giving compliments effectively. Accepting compliments assertively involves looking at the person, listening, smiling, and saying "Thank you." It also involves challenging unhelpful thoughts like thinking the compliment is not genuine. Giving compliments assertively means being specific, sincere, and using the compliment to further conversation by asking a question. Regular practice of both accepting and giving compliments can positively impact self-esteem.
This document discusses expressing compliments in formal and informal contexts. It provides steps for responding to compliments assertively by acknowledging the compliment without deflecting or dismissing it. Suggestions are also given for giving compliments, including being specific, sincere, and using compliments to start conversations. Unhelpful thoughts that prevent accepting compliments are identified, along with more helpful thoughts to challenge negative self-talk.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Mastering the Delivery".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertiveness Training".
1Week 2 Journal Project Outline TemplateUse this template.docxRAJU852744
1
Week 2 Journal: Project Outline Template
Use this template to jot down notes and develop an initial outline for your Personal Improvement Project. Remember that an outline is informal; it is meant to be a tool to help prepare for the steps of your project and the writing of your report in Week 6.
Part 1: Aim
· What is the topic of your project?
· What is the aim(s) of your project? Make sure the aim is measurable (e.g., Improve in X way by X%).
Part 2: Process Analysis
· What is the process you are studying?
· Who are the people involved?
· Where does the process start and end?
Part 3: Measurement
· What are you measuring?
· How are you collecting the data?
Part 4: Changes
· What changes do you anticipate making based on what the data reveal?
Part 5: Reflection and Application
· How might you extend the project long-term?
· How might the experience of this personal project inform a quality project in nursing?
1
Positive Thinking, Negative Thinking and Reframing
TRUE OR FALSE TEST
Answer the following statements by circling true or false.
1. I believe others cause my feelings. --------------------------------------------------------------------T F
2. I'm always telling myself I "should" do this or that.-------------------------------------------------T F
3. I constantly criticize myself-------------------------------------------------------------------------------T F
4. I think I must do everything perfectly or not at all. -------------------------------------------------T F
5. I'm always apologizing for one thing or another. ---------------------------------------------------T F
6. I feel like I'm carrying the world on my shoulders. -------------------------------------------------T F
7. I'm really hard on myself when I make mistakes. --------------------------------------------------T F
8. I bend over backwards to please others--------------------------------------------------------------T F
9. I "scare" myself into action by imagining horrible things that will happen if I don't do
something. ---------------------------------------------------------------------------------------------------T F
10. I tend to look on the negative side of things. My glass of water is always half empty
instead of half full. ------------------------------------------------------------------------------------------T F
11. It's hard for me to forgive and forget. If someone hurts me, I tend to cling to that
feeling. --------------------------------------------------------------------------------------------------------T F
12. I often feel helpless. There are so many things in life I can't do. -------------------------------T F
SCORE YOUR RESPONSES:
Give yourself one point for each "true" answer on the test. # =_________
# Points Results
1-3 You generally feel good about yourself. Keep up your positive way of thinking.
4-6 Negative thinking may be gaining on you. Take time to renew your positive traits.
7+ Challen.
Not explaining your thought process is one of the most frustrating things for an interviewer. Interviewers want to understand how applicants approach and solve problems to evaluate their problem solving skills and determine if they will be successful in different roles. Applicants should think out loud as they work through problems and explain their thought process, even if they get the right answer, so interviewers can understand their approach. Asking clarifying questions, explaining assumptions, and saying "I don't know" when unsure are important parts of demonstrating problem solving skills to interviewers.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Awareness, Acceptance, and Change".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Social Assertiveness".
This document discusses various aspects of staff development and training, including:
- The importance of facilitating continuous development of employees for organizational success.
- Techniques for determining staff training needs such as asking open-ended questions and inviting staff to describe their work.
- Elements that should be included in learning contracts agreed upon between managers and staff, such as goals, objectives, actions, and timelines.
- The benefits of collaboration between managers and training departments to identify development opportunities and resources.
- The importance of review and evaluation of training programs to identify additional learning needs.
The document provides 7 steps for real estate agents to effectively handle complaints from clients: 1) Listen to understand the client's perspective and the reason for the complaint; 2) Don't be defensive and have an open discussion to understand the issues; 3) Provide a resolution where possible to redirect the client's attention; 4) Apologize to repair the relationship and thank the client for the opportunity to resolve the issue; 5) Don't ignore any feedback as it is an opportunity to improve service; 6) Respond to the client quickly as delayed responses can increase anger and negative buzz.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Go and No Go Questions".
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides an overview of selection interview skills for recruitment. It discusses thorough preparation, maintaining control of the interview, gathering evidence, and wrapping up the interview smoothly. The key points are:
1) Thorough preparation is essential, including familiarizing yourself with candidates' details in advance.
2) Maintaining control through active listening and structured questioning allows you to direct the interview effectively.
3) Gathering evidence in a systematic way using a person specification ensures all requirements are assessed.
4) Wrapping up interviews pleasantly without indicating decisions keeps the process business-like.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Applications of Assertiveness" and will show you how to use assertiveness in your everyday communications with others.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Conversation".
This document proposes two prototypes for helping undergraduate students feel more comfortable with job interviews: an Interview Tips Conference and an Interview Simulation. The Conference involves interactive situations, body language tips, and group exercises. The Simulation allows one-on-one practice interviews with personal feedback. Both prototypes were tested by role-playing with a stakeholder. Feedback indicated the Conference was too interactive while the Simulation was more personalized but students should also interview each other. Going forward, the focus should be on helping shy students view interviews as less difficult.
This document summarizes five power tools for leadership. It discusses stopping hammering everything as a nail and keeping an open mind when listening to different situations. It emphasizes the importance of practicing these tools and not keeping them a secret. Specific tools covered include balancing advocacy with inquiry, using a positive "no", shaping the path by considering how context and space influence interactions, and the power of silence. Leaders are encouraged to reflect on their assumptions, advocate while also inquiring others' perspectives, and say "no" while acknowledging other perspectives.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertive Roles at Work".
This document provides tips and guidelines for general interview preparation and questions to expect during an interview. Some key points include: dress professionally, bring copies of your resume, research the company beforehand, be honest and consistent in responses, relate past experiences to the position, and have questions prepared about the company and role. The document also provides sample questions in different categories and tips on how to answer them effectively.
This document outlines an 8-step process for dealing with problem behaviors at work. The steps include establishing that a problem exists, meeting with the employee, listening to understand their perspective, empathizing and looking for alternative behaviors, focusing on new behaviors, agreeing on a change plan, supporting the desired behaviors, and documenting progress. The overall approach emphasizes understanding the root causes of issues, gaining cooperation from the employee, and helping them adopt new behaviors through communication, support and accountability.
The document provides extensive guidance on how to prepare for a job interview. It discusses researching the company, practicing common interview questions, conducting mock interviews with friends, dressing professionally for the interview, arriving early, maintaining confidence and eye contact during the interview, and thanking the interviewer afterwards. The document also provides tips for a successful interview, such as preparing answers that highlight relevant experiences and skills, having a clear understanding of the company and one's strengths, and maintaining self-confidence through positive body language and responses. Overall, the document emphasizes thorough preparation, research on the company, confidence, and professionalism as key factors for succeeding in a job interview.
This document discusses expressing compliments in an assertive manner. It provides steps for both accepting compliments gracefully and giving compliments effectively. Accepting compliments assertively involves looking at the person, listening, smiling, and saying "Thank you." It also involves challenging unhelpful thoughts like thinking the compliment is not genuine. Giving compliments assertively means being specific, sincere, and using the compliment to further conversation by asking a question. Regular practice of both accepting and giving compliments can positively impact self-esteem.
This document discusses expressing compliments in formal and informal contexts. It provides steps for responding to compliments assertively by acknowledging the compliment without deflecting or dismissing it. Suggestions are also given for giving compliments, including being specific, sincere, and using compliments to start conversations. Unhelpful thoughts that prevent accepting compliments are identified, along with more helpful thoughts to challenge negative self-talk.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Mastering the Delivery".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Assertiveness Training".
1Week 2 Journal Project Outline TemplateUse this template.docxRAJU852744
1
Week 2 Journal: Project Outline Template
Use this template to jot down notes and develop an initial outline for your Personal Improvement Project. Remember that an outline is informal; it is meant to be a tool to help prepare for the steps of your project and the writing of your report in Week 6.
Part 1: Aim
· What is the topic of your project?
· What is the aim(s) of your project? Make sure the aim is measurable (e.g., Improve in X way by X%).
Part 2: Process Analysis
· What is the process you are studying?
· Who are the people involved?
· Where does the process start and end?
Part 3: Measurement
· What are you measuring?
· How are you collecting the data?
Part 4: Changes
· What changes do you anticipate making based on what the data reveal?
Part 5: Reflection and Application
· How might you extend the project long-term?
· How might the experience of this personal project inform a quality project in nursing?
1
Positive Thinking, Negative Thinking and Reframing
TRUE OR FALSE TEST
Answer the following statements by circling true or false.
1. I believe others cause my feelings. --------------------------------------------------------------------T F
2. I'm always telling myself I "should" do this or that.-------------------------------------------------T F
3. I constantly criticize myself-------------------------------------------------------------------------------T F
4. I think I must do everything perfectly or not at all. -------------------------------------------------T F
5. I'm always apologizing for one thing or another. ---------------------------------------------------T F
6. I feel like I'm carrying the world on my shoulders. -------------------------------------------------T F
7. I'm really hard on myself when I make mistakes. --------------------------------------------------T F
8. I bend over backwards to please others--------------------------------------------------------------T F
9. I "scare" myself into action by imagining horrible things that will happen if I don't do
something. ---------------------------------------------------------------------------------------------------T F
10. I tend to look on the negative side of things. My glass of water is always half empty
instead of half full. ------------------------------------------------------------------------------------------T F
11. It's hard for me to forgive and forget. If someone hurts me, I tend to cling to that
feeling. --------------------------------------------------------------------------------------------------------T F
12. I often feel helpless. There are so many things in life I can't do. -------------------------------T F
SCORE YOUR RESPONSES:
Give yourself one point for each "true" answer on the test. # =_________
# Points Results
1-3 You generally feel good about yourself. Keep up your positive way of thinking.
4-6 Negative thinking may be gaining on you. Take time to renew your positive traits.
7+ Challen.
Not explaining your thought process is one of the most frustrating things for an interviewer. Interviewers want to understand how applicants approach and solve problems to evaluate their problem solving skills and determine if they will be successful in different roles. Applicants should think out loud as they work through problems and explain their thought process, even if they get the right answer, so interviewers can understand their approach. Asking clarifying questions, explaining assumptions, and saying "I don't know" when unsure are important parts of demonstrating problem solving skills to interviewers.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Awareness, Acceptance, and Change".
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Social Assertiveness".
This document discusses various aspects of staff development and training, including:
- The importance of facilitating continuous development of employees for organizational success.
- Techniques for determining staff training needs such as asking open-ended questions and inviting staff to describe their work.
- Elements that should be included in learning contracts agreed upon between managers and staff, such as goals, objectives, actions, and timelines.
- The benefits of collaboration between managers and training departments to identify development opportunities and resources.
- The importance of review and evaluation of training programs to identify additional learning needs.
The document provides 7 steps for real estate agents to effectively handle complaints from clients: 1) Listen to understand the client's perspective and the reason for the complaint; 2) Don't be defensive and have an open discussion to understand the issues; 3) Provide a resolution where possible to redirect the client's attention; 4) Apologize to repair the relationship and thank the client for the opportunity to resolve the issue; 5) Don't ignore any feedback as it is an opportunity to improve service; 6) Respond to the client quickly as delayed responses can increase anger and negative buzz.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Go and No Go Questions".
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document is a collection of 25 illustrations of skyscrapers from major cities around the world. It includes images of skylines from cities like Chicago, New York, Hong Kong, Dubai, and Shanghai. The images can be used freely for presentations, documents, and commercial work as long as attribution is provided. The collection provides a variety of skyscraper and cityscape photos that can be used to illustrate topics related to architecture, urban planning, and cities.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides 25 stock images that can be used for presentations, training materials, and commercial work. The images cover a variety of themes and are sourced from Creative Commons licensed photos on Flickr. Each image is accompanied by its source URL and license information to ensure proper attribution. Users are free to incorporate the images into their work and modify them if permitted by the license. The collection aims to offer diverse visuals to illustrate various topics.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
This document provides 25 images that can be used for training, presentations, and commercial work. The images cover various topics related to sharing, such as sharing a meal, sharing knowledge, and sharing a drink. The images come from sources with Creative Commons licenses that allow for commercial use. Attribution is provided for each image. Users are free to use the images in their documents and presentations and can modify them if permitted by the license.
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
The Power Pics series from ManageTrainLearn and Slide Topics is a large collection of images for you to use in your documents, presentations, and commercial work. Each presentation gives you a single theme with 25 carefully-chosen images which you can then download to use in your work. You can use them to enhance the look of a slide, to create a mood, for a touch of drama, emotion, or wonder, to illustrate a topic, or as an effective background. If the license allows, you can use them to create new images and slides of your own. Of course, you can also just sit back, browse through them, and enjoy them as they are. Where presentations are concerned, great images are priceless because every one is worth a thousand words.
www.managetrainlearn.com
2. 2
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Applications of Assertiveness
Assertiveness
MTL Course Topics
The Course Topics series from Manage Train Learn is a large collection of topics that will help you as a learner
to quickly and easily master a range of skills in your everyday working life and life outside work. If you are a
trainer, they are perfect for adding to your classroom courses and online learning plans.
COURSE TOPICS FROM MTL
The written content in this Slide Topic belongs exclusively to Manage Train Learn and may only be reprinted
either by attribution to Manage Train Learn or with the express written permission of Manage Train Learn.
They are designed as a series of numbered
slides. As with all programmes on Slide
Topics, these slides are fully editable and
can be used in your own programmes,
royalty-free. Your only limitation is that
you may not re-publish or sell these slides
as your own.
Copyright Manage Train Learn 2020
onwards.
Attribution: All images are from sources
which do not require attribution and may
be used for commercial uses. Sources
include pixabay, unsplash, and freepik.
These images may also be those which are
in the public domain, out of copyright, for
fair use, or allowed under a Creative
Commons license.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
INTRODUCTION
Many of us find that we do not perform as well as we would
like in certain social situations. We may feel shy at being
praised; angry at being criticised; guilty at having to say "No"
to someone; embarrassed at admitting mistakes; or scared
to stand up and say what we really think. But these don't
have to be our ways of responding. We can, by using a
range of assertiveness techniques, handle any of these
situations and come out of them feeling good about
ourselves.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
EVERYDAY ASSERTIVENESS
Assertiveness has its most valuable role to play in
interpersonal communications. A lot of the misery felt by
people at work, at home and in their social lives occurs
because people mis-judge, misunderstand and mis-
communicate. To turn faulty and flawed relationships into
ones you feel good about requires the application of
assertive techniques.
The following are examples of everyday situations which
offer the opportunity to use assertiveness...
1. handling compliments from others
2. handling criticism from others
3. saying "No" without feeling guilty
4. overcoming shyness
5. admitting you've made a mistake
6. disarming people when they're angry
7. getting in touch with what we think and feel.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
HANDLING PRAISE
It is natural to feel pleased when we are paid a compliment
from people we care about but we should always remember
that they are only the views of others and that such views
can always change.
To handle compliments assertively, keep in mind these
points...
1. watch for signs of praise-addiction. Praise is nice but it
should not be necessary for our own self-esteem.
2. thank people simply. Don't dismiss it when someone
offers you praise, however sincerely you believe it was
meant.
3. use the technique of positive assertion and positive
enquiry to find out what other people liked, so you can
do more of it.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
KILLING COMPLIMENTS
These are four ways to kill a compliment.
1. Let someone else take the credit
Them: "That was a good presentation."
You: "Oh, it was nothing. Julie did most of the work.“
2. Refuse it
Them: "You were outstanding."
You: "Who me? Come off it! You don't mean it...“
3. Divert attention from the compliment out of
embarrassment
Them: "I like your hair..."
You: "Your hair's nicer...“
4. Tell them they're wrong
Them: "I like your suit."
You: "What! This old thing. It's a rag."
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Applications of Assertiveness
Assertiveness
MTL Course Topics
POSITIVE ENQUIRY
Positive enquiry and positive assertion are simple
techniques for handling praise and compliments.
Positive enquiry asks the compliment-payer for more details
about what they liked.
Them: "I really like your hair today."
You: "Thanks. What is it about my hair that you like?"
Positive assertion takes all or part of the compliment and
agrees with it.
Them: "I really thought the presentation went well."
You: "Thanks. Yes, the presentation did go well, didn't it.“
This way of dealing with compliments and praise has an
equivalent negative version when handling criticism
assertively.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
HANDLING CRITICISM
Criticism can hurt when it is expressed insensitively: "...I've
only one criticism to make" or unskilfully: "...that was
rubbish!"; or comes from people whose admiration we
crave. When we are harshly criticised, it is tempting to
either hit back at the critic or find someone else to blame. If
we do neither of these, we may end up blaming ourselves
and feeling bad.
The assertive response to criticism is to...
1. get it straight in your head that this is only someone
else's opinion. You can't make people like you.
2. take a wider view. Ask yourself how things will look in a
month's time.
3. go to "the gallery". This is a place off-stage where you
can consider what was said dispassionately.
4. try to swallow your pride and learn something from the
criticism. You can do this by using the technique of
negative enquiry and assertion.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
NEGATIVE ENQUIRY
Negative enquiry and negative assertion are simple
techniques for responding to criticism and judgment.
Negative enquiry replies to the critic by asking for more
details about what they didn't like.
Them: "Well, I've seen better presentations by monkeys."
You: "Exactly what didn't you like about it?"
Negative assertion takes all or part of the criticism and
agrees with it.
Them: "The slide show was dreadful."
You: "Yes. That was the most difficult part of the
presentation."
This way of dealing with criticism and judgment has an
equivalent positive version when handling compliments and
praise assertively.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
SAYING NO WITHOUT GUILT
We all find ourselves occasionally in situations where we say
"Yes" to others when we really want to say "No": the boss
who uses the willing workhorse; the mother-in-law who
invites herself to stay; the friend who insists on buying you
another round.
You may think you are being "nice" by going along with their
request but the chances are they won't see it that way and
will simply impose on you again. You have exposed your
weakness for them to exploit.
Reacting angrily to what you might see as an unreasonable
request is equally inappropriate. It may result in you being
seen as hostile. In the workplace an angry refusal to do a
piece of work may brand you as being un-cooperative.
The only viable solution that does not upset others or make
you feel bad is the assertive one.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
ASSERTIVE NO'S
The following are some tips on how to give firm and
assertive "No's" when others make demands which we want
to turn down.
1. Check any contractual obligations you may have, such as a
duty to work occasional overtime. Only say "No" if you are
not obliged to comply.
2. Make up your mind to say "No".
3. Think through your fears about their possible reactions.
Be rational about them.
4. Be determined to use a clear assertive style: no ifs and
buts, no excuses, no apologising.
5. Thank the person for considering you for the request; say
you are flattered and honoured.
6. Don't feel you have to find solutions to their problem;
don't dwell on it afterwards or feel responsible for their
problem.
7. If all else fails, tell them you're learning to become
assertive and want to practise saying "No"!
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Applications of Assertiveness
Assertiveness
MTL Course Topics
DON'T APOLOGISE...
The best way to say "No" to requests you don't want to
meet is to be decisive, make it clear what you're saying and
leave no door open for them to sneak back in. Make it clear
that the issue is not up for debate.
The following is an e: mail sent by a manager who had been
pressured to join a project which she didn't want to do...
"I'd like you to know that I'm honoured that you should
have thought about asking me to do this job and under
other circumstances I would have loved to be able to say
"Yes". It sounds like an interesting project. I'd like you to
know that it was kind of you to have considered me. Please
let me know how things progress. I'm sure it will be an
outstanding success."
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Applications of Assertiveness
Assertiveness
MTL Course Topics
SOCIAL POISE
Overcoming shyness and acquiring poise requires an
assertive way of thinking together with the techniques of
social manners.
To learn the art of social poise,...
1. Make the first moves when you are in new
surroundings; don't wait for others.
2. Look relaxed and if you're not, make out you are.
3. Prepare by finding out who the guests are, what topics
are likely to be of interest...Then forget everything while
you focus on them.
4. Stay in low key, don't hog the conversation.
5. If you are being introduced to people who are on an
equal social footing to you, mention what you have in
common.
6. If you are being introduced to someone of a higher
social status, stay neutral.
7. Get genuinely interested in others whoever they are.
8. Learn the tactic of freeing yourself from one person and
joining another without causing upset.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
ADMITTING YOU'RE WRONG
It is fear of the consequences of "owning up" that leads
many unassertive people to hesitate about admitting
mistakes.
Some of the irrational self-talk that takes place in the
unassertive person is: "I must be perfect at all times" or "If I
admit my mistakes, I'll lose my chance of promotion" or
"They won't like me anymore" or "I'll look bad in their eyes“.
To assertively admit a mistake...
1. remind yourself of your right not to be perfect
2. own up as quickly and as simply as possible
3. apologise if the mistake has caused anyone any
problems; if not, still apologise out of courtesy.
4. apologise once and leave it at that.
5. ask others for help to solve the problem
6. share the responsibility for putting things right.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
DISARMING ANGER
Anger is the way people respond to situations in which they
feel they have been threatened. Anger can be how a
customer feels when they're not being heard or a partner
feels when they believe they're doing an unfair portion of
the household chores.
It can be slow and seething or sudden and violent. The
instinctive reaction to anger is either to become angry in
return or to escape it through denial and avoidance.
1. Attack: attack responses invariably make a bad situation
worse. They raise the emotional level further, confuse
communication and may send a relationship into
disastrous freefall from which it may not recover.
2. Escape: running away from someone's anger outburst
can have value if it is a short-term tactical manoeuvre,
but if it is the only response, it simply leaves a problem
unresolved.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
DEFUSING ANGER
These are the six steps to calming an angry person down...
1. Recognize and acknowledge that they're angry by
reflecting back just how bad they feel.
"I can see that this situation has really upset you.“
2. State that you want to resolve things together.
"I'm sure we can work this out.“
3. Calm them down before you do anything.
"Let's take a break for a cuppa first.“
4. Empathize by seeing things from their point of view.
"This must have seemed like the last straw.“
5. Admit to any mistakes or misunderstandings you might
have caused.
"You're right. Maybe we could have handled it better."
6. When you've established some common ground, look for
solutions together.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
GETTING IN TOUCH
The aggressive and passive points of view see the world as
hostile and competitive. Other people are there to be
beaten or to beat us.
The consequences of this view of the world is that we
continually compare ourselves to others. In the aggressive
stance, we seek to prove that we are better than others or,
in the submissive mode, that they are better than us.
The result is that we devalue our thoughts and feelings,
believing that what others think or feel is more, or less,
important than what we think or feel. We often make
decisions about others according to their rank, status or
position.
The assertive person makes no such value judgments. He or
she gets in touch with their own point of view and expresses
it openly and honestly.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
SELF-ESTEEM
We are all children of the universe, born equal and with the
same assertive rights. Our self-esteem does not change
because of who we are with or because of what we do. We
each have the assertive right to get in touch with our own
views and opinions and express them.
1. don't be overawed by others, no matter how loud they
are, or what position in life they hold.
2. see yourself and others as being worthy in your own
right, not because of what you do.
3. surround yourself with people who value you for who
you are.
4. find a way to tune in to your own views. Don't feel you
have to have a special, witty, clever, novel or trendy
view. No view is also a view.
5. practice articulating both positive feelings and negative
feelings.
6. find out which forms of expression you are best at.
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Applications of Assertiveness
Assertiveness
MTL Course Topics
EXPRESSING FEELINGS
When we express positive feelings assertively, we need to
combine simplicity and sincerity.
"I liked the way you handled that situation."
"You look nice tonight."
"I love you.“
When we express negative feelings assertively, we need to
combine simplicity and courage.
"I don't agree with you."
"I'm not happy about the work done on my car."
"I'm furious you didn't call me.“
These expressions have more impact because they are not
watered down by openers such as "I'm sorry but..." or "I
hope you don't mind me saying, but...". The impact is even
greater if the tone of voice is clear and unemotional.