Kiran Nadgir discusses key principles and expectations for successful API programs at Silicon Valley Bank in December 2020, highlighting the importance of client experience, agility, and security. Successful API management involves visibility, compliance, and self-service tools for both consumers and publishers, enhancing customer experience and enabling innovation. The document emphasizes standardization, governance, and the integration of business and technology to achieve robust API solutions.

1. Succeeding with API Programs
Kiran Nadgir, Head of API & UX Platforms, Silicon Valley Bank
Paris, December 2020

2. Business Expectations…
2
Client
Experience
Agility
ReliabilitySecurity

3. Key principles of a successful API Program
3
Stakeholder
Experience
Visibility
ConsistencyReusability
Details Benefits
• End to end visibility of all interactions (North-South & East-
West)
• Proactive detection of issues
• Comply with Audit and Regulation
• Improved Customer
experience
• Strengthen security posture
• Improved Compliance
• Consistent Standards based APIs and Docs
• Standardized Authentication & Authorization
• Design First approach
• Standardized Patterns for North/South, East/West traffic
• Development, deployment and monitoring automation
• Consistent experience for
developers
• Alignment with Industry
standards
• Reduced time & investment
with Automation
• Design for Consumption, Outside-In Thinking
• Self service tools for Publishers and Consumers
• APIs built with Consumers in
mind
• Enterprise API Catalog of
Public and Private APIs
• Discovery of new
opportunities
• Speed to innovate

4. Know your audience – APIs bring Business & Technology together
4
API Consumers API Publishers
App Developer Business Stakeholder API Developer Business Stakeholder
What does success look like?
API Consumers can
• Access the Developer Portal
• Discover APIs they need
• Understand the API
• Test their use case
• Request Production API Keys
API Publishers can
• Discover APIs they need to deliver solutions
• Design a new API
• Develop, Test and Deploy APIs
• Measure the performance of APIs
• Manage their API Consumers
Without direct interaction with anyone
Self-
Service

5. Establish workstreams & identify KPIs..
5
Workstreams Features KPIs
Standards & Governance
• API Standards
• Guidelines
• Governance Model
• Design Processes
• Design Tools
• Patterns
• BUs adopting standards
• Time to Design
• # of APIs designed to
standards
Platform & Operations
• Infrastructure Design and
implementation
• Common capabilities
• Logging/Monitoring
• Auth N/Z
• Testing automation
• Pipeline automation
• Support Processes
• Time to deliver an API
• # of APIs published
• # of incidents
• MTTI/MTTR
Developer Experience
• Persona Development
• Journey mapping
• UI/UX Design
• Onboarding and approval
workflows
• Infrastructure Design &
Implementation
• Sandbox capabilities
• Test & Production
workflows
• Community Development
& Management
• User Analytics
• TTFHW
• Conversion Rate (Sandbox
to Production)
• # of Support requests
• Drop Offs
Change Management
• API 101 training
• Standards & Guidelines
• Self-paced learning
• Blogs & Videos
• Demos
• Champion Programs
• Hackathons
• Newsletters
• # of BUs leveraging the
platform
• # of APIs being delivered
• # of Champions

6. Tying back to Key Principles
6
API Platform
API Management
• API Contracts
• Policy
Definition
• Governance
• Monitoring
• Monetization
Developer Portal
API Repository
Publisher
Consumers
API Gateway
API Gateway
Cloud Hosted
Services
OnPrem
Services
Policies
&
Metrics
• Policy
Enforcement
• Access
Control
• Metrics
East West Traffic
North South Traffic
User & Key Management
Documentation, Sandbox
Consistency
ConsistencyVisibility
Reusability

7. Evolve towards composable enterprise
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Customer Experience : Innovation & Business Agility
Business Process Orchestration : Enable composable workflows
Legacy Decoupling : Abstract legacy systems and access to data

8. Thank you.