Course material

1. (Mt) – Answer the questions attached below – Management
Attached.Running head: DISCUSSION QUESTIONSDiscussion QuestionsStudent’s
NameInstitutional Affiliation1DISCUSSION QUESTIONS2Discussion
QuestionsIntroductionThe success of an organization involves combinations of numerous
attributes focused onachieving the overall goals, objectives, mission, and vision of a
company. The use of a balancedscorecard enhanced the ability to evaluate the performance
of a company. Besides, the success ofa company also depends on teamwork, team
development, and the utilization of usefulinformation making supported decisions.
Moreover, total quality administration enhanced theability to attain corporate success goals
by meeting the needs and expectations of the consumers.Organizational success and
attainment of the overall goals and objective rely heavily on differentfactors such as the
utilization of a balanced scorecard, engagement in total qualityadministration, team
development, and embarking on using useful information in makinginstitutional
decisions.DiscussionIdentify and Describe the Elements of a Balanced ScorecardA balanced
scorecard is an essential strategic performance measurement tool used byleaders in a
company to track and monitors the performance of executed action in an enterprise.The
tool enhances the ability of managers to examine the performance of a company beyond
theknown traditional techniques that involve the determination of the return of capital,
return oninvestment, among other financial ratios. Notably, a balanced scorecard has four
primaryelements that describe the performance of a company, including the financial,
customer, internal,and learning perspectives.Financial perspective is an imperative element
of a balanced scorecard thatencompasses the use of traditional techniques in evaluating the
financial performance of a firm.Notably, the financial perspective element in a balanced
scorecard involves the controlling ofbudgets, cash flow, and the economic value added
(EVA). The cash flow examination assists inforecasting how business changes affect the
capability of an enterprise to increase the cashinflow while reducing the cash outflows. Cash
flow analysis utilizes the accounting tools,including the examination of balance sheets,
income statements, budgets, among other financialratios. EVA concept involves the
determination of profits amount that exceeds the cost of capitalin a selected fiscal year. The
concept applies a simple insight that running a business requiresmoney derived from the
value of a business.Customer perspective: It is the second attribute of a balanced scorecard
that intensifiesthe capacity of a company’s leadership to evaluate and monitor the
consumers. The attributeenhances the ability of managers in a company to address different
questions such as thecustomer opinion about a brand. Although most organizations tend to

2. monitor the customerperspective using a customer satisfaction survey, the results reveal
significant partiality. In thiscase, corporate managers should utilize customer defection as
the primary tool in monitoring thecustomer’s perspective. Customer defection entails the
performance evaluation, whereby acompany identifies the customer segment that defecting
from a company, including the rate inwhich the consumer segment defects. Notably, as
opposed to the customer satisfaction survey,DISCUSSION QUESTIONS3the consumer
defection and retention rate depict a significant impact on business profits makingthe tool
the best measure for the customer perspective.Internal perspective: The attribute enhances
quality control. In a balanced scorecard, theinternal aspect comprises various processes,
actions, and decisions taken by managers andemployees within an enterprise. The internal
perspective focuses on internal processes andsystems used to add value to a business
contrary to financial and customer perspectives. As aresult, the interior view in a balanced
scorecard heightens the ability of the managers to focus onquality. In this case, the manager
examines quality using excellence, conformance, and value,which is the perception of the
consumers that a product attains an excellent quality for theoffered price.Learning
perspective: It is the last attribute in a balanced scorecard that focuses onenhancing the
long-term sustainability of a company in the market. The learning aspect
involvesinnovation and entails the question of how a company can continue to improve and
create value.The learning perspective, in this case, consists of the engagement of continuous
processimprovement in an ongoing product and services. Innovation and growth involve
the aspect ofredesigning a product or service to meet the expectation of the clients. The
overall goals of thelearning perspective are to reduce wastage and pollution, strengthening
the ability of a companyto become environmentally friendly.Identify And Define The Stages
Of Team Development, And Describe What Occurs AtEach Stage.Team development entails
the aspect of a growing team, which involves four primarystages based on the effectiveness
of a created group. Nonetheless, based on the nature of teammembers, some team
development takes seven steps in the team development process. Notably,declining in a
team’s performance may result in a team passing through de-norming, de-storming,and de-
forming, which are the reversal of the initial stages of team development. In this case,
theprimary stages of team development includeForming is the initial stage of team
development that involves the members gettingacquitted with one another. The step
consists of the member of a group meeting each other anddeveloping the initial impression
in readiness to commence the establishment of the standardnorms.Storming is the second
stage in team development depicted by increased conflict anddisagreement among the
members of a team. Often, the dispute occurs in the establishment ofwhat the team should
engage or not engage in the course of executing their roles. Usually, thereis the presence of
numerous clashes that arise from evident different personalities exhibited byeach member
of the team.Norming: It is the third stage in team development characterized by members
settlinginto a group and commences executing individualized roles and responsibilities in
the team.Another significant characteristic in the norming stage entails increased team
cohesion andengagement of the members in positive team norms. Team members are
aware of theircontribution to the group. This includes what each member should expect
from one another.Besides, the members develop friendship, and member resolves trivial

3. disagreements amicably.Performing is the fourth and often the final stage in team
development characterized byperformance improvement following the maturity of the
team into a practical and fully functionalgroup. The members of a group reveal high-level
loyalty to the team and feel accountable for theDISCUSSION QUESTIONS4failures or
successes of the organization. Besides, due to enhanced maturity of the team, themember
can resolve trivial disagreements in the shortest time possible, enhanci…