The 2015-16 library annual update highlights consistent user satisfaction and an increase in services such as extended opening hours and new electronic resources. The library successfully supported a variety of hospital staff through training and access to essential materials, leading to increased engagement with library services. Future plans aim to enhance resource availability, training quality, and user outreach to foster a more effective library environment.

2. 2015-16 Library Annual Update
Lightly Edited Hospital

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30
40
50
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70
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90
2012 2013 2014 2015
Access to Library Services Positive - Negative
GSTT KCH Imperial Royal Free St George's UCLH
GMC
Survey
GMC Survey results for satisfaction with Library Services (% rating
Very Good or Good minus Poor or Very Poor). King’s has maintained
consistent strong performance.

4. Opening
hours
+38%
Big risers
IT kit
+38%
Helpful
Staff 83%
Stayed
Strong
Overall
Provision
76%
Areas
to improve
Ebooks
Current
Awareness
The latest running of the South Thames wide NHS Library Survey allows us to
see areas of progress or concern.
Most satisfaction levels changed little from 2013 to 2015.
New PCs and extensions to opening hours were reflected in scores.
User
Satisfaction

5. Making an
impact
All of the ILM management
books were stocked by the
library helping me to study
We are starting a journal
club.. .. I used my open
athens and kings college
library accounts to access
journals we can review.
I read journal papers on
CMv specific T cells and that
has led to a potential
research project and clinical
trial here at Kings
It can often be difficult to
access computers within the
hospital so library facilitates a
quiet area to study and
concentrate on work, which
ultimately benefits patient care
I prepared a presentation for
my department and
information I found in the
library helped me be up to date

6. NHS Subject
guide
• 7434 accesses
• Usage doubled
Q1 to Q4
• Key gateway to
resources and
information on
NHS Library
Services
The Cloud
• Guest wifi open
to all
• Access within
Library and
University
Spaces
• Rapid signup
Finch Report
• Access to some
titles via this
pilot continued
into the year
• Implementation
nationally has
been hampered
by lack of funds
Mark Allen
Healthcare
• New collection
of key ejournals
added to
OpenAthens
• BJM, BJN, Br J
Hospital
Medicine etc
Resources
This year saw relatively small changes to resources following
the investment to increase availability of ejournals via
OpenAthens in 2014-15

7. UsageTotal OpenAthens account
registrations rose to over 3700
The number actively using their
account dipped slightly which
was disappointing given
investment in eresources
300+ staff received
information skills training at
one of over 50 sessions
Feedback was highly positive
for these courses
Book lending remained close
to 19,000 transactions
NHS staff requests for new
book titles were purchased
throughout the year
The number of new library members was
close to a thousand
We have simplified joining which should
support uptake. Changes to induction
processes mean not all junior medical staff
complete registration for physical access

8. Progress with plans
During the course of the year we:
• Prepared a KCH wide Library & Knowledge Services Strategy to
more closely align work with the PRUH LKS Team
• Created an NHS functional role to provide additional capacity
and focus on the NHS within the Library Services team
• Carried out our biannual user survey
• Reviewed our information skills training programme shifting
delivery to the Learning & Skills team. This will drive
improvements to quality by developing deeper expertise
• Extended opening hours with 24/7 access to the full library
from January onwards
• The Cloud was introduced to offer high quality guest wifi

9. Plans for
2016-17
• Refreshed Trust wide group information skills
training portfolio
• Elearning modules via KHP Learning Hub
Skills training
• King’s College Hospital Libraries wide marketing
strategy
• Specialty targeted eresource promotion
Marketing
• Review current and potential alerting services
• New service offer plan for 2017/18
Current
Awareness
• LQAF compliance improved through targeted
work
• Impact and evaluation studies completed
Quality & Impact
• Joint Trust wide LKS strategy in place
• Joint working formalised in Service Level
Agreement
Closer working

10. Contact
Head of NHS Partnership &
Liaison
Alan.Fricker@kcl.ac.uk
Picture of
library
For details of NHS Library Services see
Libguides.kcl.ac.uk/nhs