Anirudh Kalva has over 10 years of experience in business analysis, data analysis, customer service, and project management. He currently works as a Business/Data Analyst at 24/7 Inc in Bangalore, where he performs data visualization, reporting, analysis, and process improvement. Previously, he has worked as a Customer Service Executive and Contractor. He holds a Bachelor's degree in Information Technology.

1. ANIRUDH KALVA
|#1,2nd floor, SOGO Layout, SGR Dental College Road, Munekolala, Marathahalli, Bangalore – 560037|
|9900642787|
|akalva87@gmail.com|
Profile
Business Analyst
 Gatheredrequirements,createdBRDandwireframesandservedasthe communicationbridge
betweenITandBusinessStakeholders.
 InvolvedinTestingaswell.
Data Analyst
 Importing,cleaning,transforming,validatingandmodelingraw datafor the purpose of
understandingormakingconclusionsfromthe datafor decisionmakingpurposes.
 Monitoringandmaintainingthe hygiene of dataonProjectOnline.
 Presentingdataincharts,graphs,tablesand creatingreportsfor CXOlevel employees.
Project Manager
 Contractor forconstructionof a fourstoreyedbuilding.
 Buildingdesignwiththe helpof aStructural Engineerandan Architect.
 Communicationandfollow-upswiththe MunicipalCorporationforapprovals.
 Managementof subcontractorsfor Masonry,Electrical,Plumbing,Flooring, PaintingandCarpentry
work.
 Coordinatingwithvendorsforbuildingmaterial.
 Managing andtracking expenditure.
Customer Service
 Customerservice inanInboundVoice Process.
 CrossSales
Skill Highlights
 Tableau
 MS Excel
 MS ProjectPro and ProjectOnline
 SQL Server
 Basic QlikView andQlikSense
 ProjectManagement
 CustomerService
 Sales
Core Accomplishments

2. Data Analysis
 Awarded MOJ (Momentof Joy) – an appreciationbya Clientforan MS Excel Solutionprovidedfor
theirteam’sanalysistoreduce the manual effortandtime consumption.
 Automation of BiometricAttendance Reports and Project CompletionusingMS Excel – To reduce
manual effortandtime by 6hrs a week.
Customer Service
 Top Teamin Service Queue inOct2009.
 Team of the Quarter (July2010- September2010) inService Queue.
 Top 10% VOC(Voice of Customer) achiever.
VOCwas gradedbasedonthe numberof positive feedbackswe getfromthe customers.
 Top Sales inthe team
Professional Experience
Business/Data Analyst Feb2014 to Current
[24]7 Inc – Bangalore,Karnataka
 Enterprise Project Management (EPM) – Highest Priority
o Data visualization and representation on Tableau
o Import of OData from Project Online, analyzing, creating reports for CXO level
employees.
o Data hygiene using MS Project Pro and Project Online.
o Data Manipulation using MS Excel and SQL Server.
 BPO People, Performance and Profitability Dashboards – High Priority
o Understanding and manipulating the BPO related data
o Data visualization and representation on Tableau
 MS Excel solution for a Client
o Thissolutionhelpedthe teamunderstandthe distributionof agents’loggedhourssplit
across eachminute.
o The solution reducedthe manual effortandtime consumedforreportcreation by
almost2 hoursa day.
 Biometric Attendance Reports Data Analysis
o Created comparison reports of Biometric attendance with HRMS
roster/attendance data.
 Project Completion Calculator tool
o Created an MS Excel solution to create reports that would keep the Management
updated with the progress of all the projects in the department.
 Agent Intranet wireframes design
o Design of local intranet tool used by agents to manage their attendance, leaves
and cab rosters along with many other functions.
 Detailed Business Requirements Documentation/Wireframes design for the following
projects:
o Outbound calling software for HR Recruitment team.
o Performance Reports Automation for the Hyderabad team
 Break Management tool
o Designed the tool for managers to keep track of the agents’ breaks in real time
and also get reports for a specified period.
 BI- Agent Life Cycle

3. o Designed a tool using QlikView to display agent’s life cycle.
o To analyze potential attrition/exits and other HR metrics.
 Integration of Typing Tutoron Agent Intranet
o Designed a tool for agents to enhance their typing skills.
Contractor for construction of four storey apartment August 2011- December2013
Visakhapatnam,AndhraPradesh
 Specifications of the building
o 4 storeys with a total of 8 flats.
 Complete Project Management
o Building design
o Municipal Approvals
o Management of Subcontractors and their payments.
o Coordinating with vendors for building material.
o Management and tracking of expenditure.
o Other site visits to get a second opinion.
Customer Service Executive July 2009 - April 2011
HSBC – Visakhapatnam, AndhraPradesh
 CustomerService
o Understanding and resolving customer queries related to credit cards.
 Sales
o Cross Sales for an Insurance product.
Education
Bachelor of Engineering, Information Technology 2005 – 2009
Manipal Institute Of Technology –Manipal,Karnataka
Intermediate (12th Standard) 2004 – 2005
Sri ChaitanyaJuniorCollege –Visakhapatnam,AndhraPradesh
SSC (10th Standard) 2002 – 2003
VignanVidyalayam –Visakhapatnam,AndhraPradesh
Personal Details
 Date Of Birth : 15th
October,1987
 Father’s Name : Capt. K L N Krishna
 Father’s Occupation : Indian Navy
 Mother’s Name : Mrs. K Anuradha
 Mother’s Occupation: Social Worker
 Language Known : English, Hindi, Telugu
 Permanent Address : 50-43-11 P&T colony,
Seethammadhara,
Visakhapatnam, Andhra Pradesh-530013

4.  Email : akalva87@gmail.com
 Contact Number : 9900642787
Extracurricular Activities
 Was in the School Basketball and Volleyball team in High School.
 Won pool Tournaments in Manipal.
 Organised Bike drives and Picnics in Manipal.
 Participated in many quiz competitions in School.
 Distinction in the competitions conducted by the University of New South Wales.
 Competitive maths examinations like the Aryabhatta, Ramanujan and United Nations
Examinations.