This document is a resume for Andrew Maurice Helmy Matta. It summarizes his personal and contact information, education history including graduating from Ain Shams University in 2010 with a BSC in Computer Science, work experience as a Front-End & E-Switches Representative at EMP since 2011, knowledge and skills in areas like payment processing, programming languages, and soft skills like problem solving and teamwork. His objective is to obtain a position utilizing his banking operations knowledge to help a large organization.

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A N D R E W M A U R I C E H E L M Y
M A T T A
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PERSONAL INFORMATION
Name Andrew Maurice Helmy Matta.
Date of Birth November 1989.
Nationality Egyptian.
Gender Male.
Graduation Date 2010.
Graduation Degree BSC.
Major and Grade Computer Science graduate.
Military Status Exempted.
Marital Status
Home Number
Married.
(02) 25887270.
OBJECTIVE
Aspire to obtain a position in an organization where I am able to make use of my
knowledge and experience of banking operations to asset one of the largest entities
and learn new technologies.
EDUCATION
[ 2007 – 2010 ] Ain Shams University Cairo
Computer science department, Faculty of Computer and Information Sciences
[ 2000 – 2007 ] Tawfik language school Cairo
WORK EXPERIENCE
Front-End & E-switches Representative at EMP (Emerging Markets Payments)
[11/2011 – till now]
Job description:
 Card transactions processing between terminal, hosts and Payment systems.
 ATM & POS routing to be authorized either from local or banks host for
credit/debit products.
 Implement banks’ requests and system changes.
 Develop solutions and work arounds for banks’ requests that can’t be
implemented using system parameters.
 System monitoring and make sure to increase efficiency and stability in
transactions flow between hosts and payment systems.
 Second level live support for system bugs and inquiries.

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 Troubleshooting issues and problems that may affect work flow.
 Working to identify and solve issues before customer complains.
 Meet with banks to provide new features and business needs.
 Assist banks to change system parameters to improve efficiency, productivity
and increase of approved transaction with decrease of risk.
 Testing new features before production phase.
 Applying SQL scripts on database to update settings and solve issues.
 Create applications help in work flow, decrease implementation time and
increase quality.
KNOWLEDGE AND EXPERIENCE
Strong Knowledge/Experience of:
 Payment system processing either Issuer or Acquirer.
 Chip & Magnetic cards processing (authentication/authorization).
 3D secure Issuer (VBV & Secure code) service.
 Internet banking service.
 Reward service.
 Notification service (SMS & E-Mails).
 ATM, POS, Card, key management, Chargeback, Risk and settlement
processing.
 Authorization System Administration.
 Analyze, support and investigate interface issues.
 Reporting issues/errors with fixes and suggestion to be discussed with the
Department Head to be avoid in future.
 Request system improvements and new parameters from vendor to simplify
procedures, have more flexible settings and parameters.
Good Knowledge of:
 SQL, C#, C++, Java, ASP, ADO.net, HTML, XML, ABAP (SAP).
COURSES AND CERTIFICATES
 Diploma in Web Design (at YAT learning center). (Sept. – Nov. 2011).
 Mastering Java Programming (at YAT learning center). (July-August 2011).
 Mastering ASP.NET2 (at YAT learning center). (March 2011).
UNIVERSITY PROJECTS
 Parallel Programming (using MPI & Open CL).
 Car Tickets Management System. (using SQL 2005 Server and.net2005 )
 Employee database (using SQL 2005 Server and .net2005 (C#)).
 Data Base Engine (using C# .Net).
 Mini-Max (mini 3D max) (using C#.Net & OpenGL).
 Egypt air database (using oracle 10g).
 Image processing (using Visual Studio®.Net 2008 & C#).
 Medical-Tests-Lab Database (using ADO.net).
 Multi-layer neural network using (using C#).

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GRADUATION PROJECT
“ROBOCUBE”
“Robot arm solving Rubik’s cube”
 Grade: Excellent.
 Software implemented using Microsoft Visual studio (Visual C#).
 Hardware implemented using servo-motors & acrylic.
 The main Objective of the project is to simulate human brain thinking in a
game in the real life like magic cube (Rubik’s Cube) which needs a lot of
thinking from anyone to solve.
SOFT SKILLS
Dynamic, self-motivated and creative computer professional in software.
Accomplish tasks with great sense of responsibility and always expected to
make a positive contribution and prove my efficiency as an asset to the
organization. Excellent problem solving and troubleshooting skills.
 Good communicational skills.
 Good interpersonal skills.
 Ability to work within a team.
 Seek to learn new techniques and get familiar with new software.
LANGUAGES
Arabic Native Language.
English Good command of English written and spoken.
REFERENCES
Mr. Hossam El-Kassas [Front End & E-Switches supervisor at EMP]
References available on request.