Andrea Muchlaco completed a successful internship with Abbey Group from July to December 2015. She worked professionally and efficiently in both the FIT & Online and Groups Departments. Andrea demonstrated dedication to her roles and was well-liked by her coworkers. She assisted clients from around the world providing tourism services using various booking methods. In addition, Andrea helped prepare overseas sales activities and promotional materials. Dermot O'Neill, her manager, recommends Andrea for future employment based on her strong work ethic and positive attitude.

1. Abbey Group
CityGate, 22 Bridge StreetLower
DublinD08 DW30
Ireland
To whomit mayconcern,
I can confirmthat AndreaMuchlovacompletedherinternship inthe FIT& Online Departmentand
Groups Department of Abbey Groupduringthe periodof 20/07/2015 – 21/12/2015.
Andreaat all times wasprofessional,polite,accurate andhard working. She hada genuine interest
and dedicationtoherrole andwas a popularmemberof the teamsinwhichshe worked.
Andreaworkedina fastpaced,highvolume environmentand performedall dutiesinanefficient,
calm andeffective mannerwhilstatall timesmaintainingapositive,professional andfriendly
demeanour.
Andreaworkedwithclients fromacrossthe world andsuppliers acrossIrelandandScotland
providingFITservicesandtoursusinga numberof differentbookingmethods,suchasXML,
Extranet,Online,Whitelabel,telephoneandemail. Inaddition,Andreawasactivelyinvolvedinthe
preparationof overseassalesactivities,the arrangementandprocurementof travel arrangements
for Managers,while alsoablyassistinginthe productionof promotional material andproduct
presentationstoenablethe promotionof the organisationinthe marketplace.
Otherdutiesincludedexpensereconciliationandthe use of ourinternal reservationsystem
(Tourplan), provisionof quotationsandprogrammestooverseasTourOperators, whilealsoplaying
a role in the productionof core marketingmaterial of productandservicesforupcomingyear,2016
whichwill be distributedgloballytargetinginexcessof 60,000 passengerstoIreland &Scotland
everyyear,throughB2B (Travel Trade) channels.
Finally,IfoundAndreavery quicktolearnthe company’ssystemsandprocessesand she washappy
to helpothermembersof the teamwhenrequired. Furthermoreshe demonstrated initiative and
flexibilityand,accordingly,Ihave nohesitationinrecommending Andreaforfuture employment.
Please feelfree to contactme shouldyourequire anyfurtherinformation.
Regards
DermotO'Neill
SeniorBusinessDevelopment Manager