The document discusses an applause board, which is a peer-initiated recognition system that allows employees to recognize and reward contributions from their colleagues. It notes that peer recognition can foster employee engagement, retention, customer retention, and satisfaction by rewarding strategic contributions and insights. The system works by allowing peers to submit recognitions including the contributor's name, contribution, result, and their name as the sender. Peers and managers then vote on submissions, which are calculated and displayed on the applause board with the highest scoring recognition. The board is customizable and configurable by the company.

1. The Applause Board
A peer initiated recognition system.
A thank you for contributing. Be recognized.

2. What is an applause board?

3. What is an applause board?
A peer initiated system for recognizing individuals and group contributions.

4. Why use peer initiated recognition?

5. Why use peer initiated recognition?
To reward contributions and results aligned with business strategy and vision.

6. Why use peer initiated recognition?
To help provide insight into contributions that people can apply in their role.

7. Why use peer initiated recognition?
To foster employee engagement, employee retention, customer retention, and customer satisfaction.

8. Why use peer initiated recognition?
To foster employee engagement, employee retention, customer retention, and customer satisfaction.
57%
28%
32%
41%
46%
21% 18%
30%
0%
10%
20%
30%
40%
50%
60%
Employee Engagement Employee Retention Customer Retention Customer Satisfaction
Peer recognition / Non-peer recognition comparison
With Peer Recognition Without Peer Recognition
Source: SHRM / Globoforce Employee Recognition Survey, Fall 2012

9. Why use peer initiated recognition?
To foster employee engagement, employee retention, customer retention, and customer satisfaction.
People that see recognition are encouraged about their
ability to contribute and see the results of contribution.

10. How does an applause board work?

11. Peers send recognition of contribution to an applause board system including;
*Contributors Name(s)
*Contribution
*Result
*Senders Name

12. Peers vote (1-5) on each applause submission.
A calculation is made (sum of votes divided by count of voters for each submission).

13. Supervisors / Managers vote (1-10) on each applause submission.
A calculation is made (sum of votes divided by count of voters for each submission).

14. Final calculation is made (sum of each calculation).

15. Contributor(s) with highest calculated score displayed via applause board system;
*Contributors Name(s)
*Contribution
*Result
*Senders Name
*Applause Award*

16. An applause board is configurable;
- Sender and contributor data retention.
- Multiple administrative configurations.
- Plug in company address book.
- Anonymize contributor(s) for voting.
- Plug in gift award systems.
- Configure individual applause boards for departments.

17. For information about peer recognition and applause boards, contact Dave Horgan.
Dave Horgan is a business support specialist in customer service with experience in
process improvement and employee development.
Dave Horgan
Phone: 617-230-3241
Email: davehorganis@gmail.com
Web: davehorgan.com