This document discusses eAccountable's performance-based interactive services for clients. It outlines services including pre-purchase offers, cart abandonment prevention, post-purchase referrals, mobile marketing, email marketing, surveys, and retargeting. The services are designed to improve conversions, communications, and help clients gain customer insights. Tracking is done using SEO-friendly links and no affiliate or network fees. The services allow clients to manage messaging across channels through a simple interface.
1) Title Boxing implemented Alterian Messenger to improve its email marketing campaigns. Within 6 months, revenue from email-driven purchases increased 15% and unsubscribe requests decreased significantly.
2) Previously, Title Boxing struggled to create and modify campaigns efficiently. Alterian Messenger simplified the process and allowed changes even during live campaigns.
3) Detailed reports from Alterian Messenger provided insights into customer behavior, allowing Title Boxing to personalize campaigns and increase sales.
La Experiencia del Cliente: cumpliendo con la promesa de la marcaMundo Contact
Santiago Ontañón, Director de Ventas para Retail de Oracle México en el marco del Congreso CRM + Social Media + Centros de Contacto México 2012 en el WTC de la Ciudad de México
The document discusses how search query mining can help improve paid search performance more than traditional keyword research. It recommends analyzing search queries in tools from Google, Bing, and Yahoo to find new opportunities, improve ad-keyword alignment, and identify underperforming queries to cut. Regular search query mining can help optimize accounts and find "gold" in top-converting queries to promote.
Zip Dial Introduction Polls & SurveysAdamZipdial
ZipDial’s Mobile Survey platform allows businesses, governments in India and the Caribbean to reach more mobile users than SMS-based platforms, getting actionable insights in hours, not weeks.
At the Voxeo Customer Summit 2010, Tobias Göbel explained the power of personalization in customer communication and how Voxeo's VoiceObjects environment can allow you to rapidly create personalized communication systems.
More information at:
http://www.voxeo.com/
http://www.voxeo.com/summit2010
Seamless Cross-Channel Retail Execution, Thomas Møller Jensen, IBMFDIH
This document discusses cross-channel retail execution and the benefits of a seamless cross-channel experience. It outlines how consumers now expect to shop across channels in a unified way. Retailers that implement cross-channel capabilities see increased sales, with 40% of online orders picked up in store resulting in additional purchases. Cross-channel order management allows a single view of customers and fulfills expectations of seamless experiences.
The document discusses the k-median problem and facility location problem in operations research. The k-median problem involves placing k facilities within a network to minimize the total distance between clients and their closest facility. The facility location problem determines the optimal number and locations of facilities to serve clients at minimum cost without restricting the number of facilities. Various solution techniques for these problems like local search heuristics and online algorithms are also covered.
1. Office Products Depot is Australia's largest independent supplier of office products providing access to over 40,000 product lines and distribution through over 170 outlets nationally.
2. The company is committed to customer service, environmental sustainability and supporting local communities.
3. As an Australian owned business, Office Products Depot ensures jobs and profits are kept within the Australian economy.
1) Title Boxing implemented Alterian Messenger to improve its email marketing campaigns. Within 6 months, revenue from email-driven purchases increased 15% and unsubscribe requests decreased significantly.
2) Previously, Title Boxing struggled to create and modify campaigns efficiently. Alterian Messenger simplified the process and allowed changes even during live campaigns.
3) Detailed reports from Alterian Messenger provided insights into customer behavior, allowing Title Boxing to personalize campaigns and increase sales.
La Experiencia del Cliente: cumpliendo con la promesa de la marcaMundo Contact
Santiago Ontañón, Director de Ventas para Retail de Oracle México en el marco del Congreso CRM + Social Media + Centros de Contacto México 2012 en el WTC de la Ciudad de México
The document discusses how search query mining can help improve paid search performance more than traditional keyword research. It recommends analyzing search queries in tools from Google, Bing, and Yahoo to find new opportunities, improve ad-keyword alignment, and identify underperforming queries to cut. Regular search query mining can help optimize accounts and find "gold" in top-converting queries to promote.
Zip Dial Introduction Polls & SurveysAdamZipdial
ZipDial’s Mobile Survey platform allows businesses, governments in India and the Caribbean to reach more mobile users than SMS-based platforms, getting actionable insights in hours, not weeks.
At the Voxeo Customer Summit 2010, Tobias Göbel explained the power of personalization in customer communication and how Voxeo's VoiceObjects environment can allow you to rapidly create personalized communication systems.
More information at:
http://www.voxeo.com/
http://www.voxeo.com/summit2010
Seamless Cross-Channel Retail Execution, Thomas Møller Jensen, IBMFDIH
This document discusses cross-channel retail execution and the benefits of a seamless cross-channel experience. It outlines how consumers now expect to shop across channels in a unified way. Retailers that implement cross-channel capabilities see increased sales, with 40% of online orders picked up in store resulting in additional purchases. Cross-channel order management allows a single view of customers and fulfills expectations of seamless experiences.
The document discusses the k-median problem and facility location problem in operations research. The k-median problem involves placing k facilities within a network to minimize the total distance between clients and their closest facility. The facility location problem determines the optimal number and locations of facilities to serve clients at minimum cost without restricting the number of facilities. Various solution techniques for these problems like local search heuristics and online algorithms are also covered.
1. Office Products Depot is Australia's largest independent supplier of office products providing access to over 40,000 product lines and distribution through over 170 outlets nationally.
2. The company is committed to customer service, environmental sustainability and supporting local communities.
3. As an Australian owned business, Office Products Depot ensures jobs and profits are kept within the Australian economy.
Global Verge offers a multi-level marketing opportunity to sell consumable products through a "HUB Marketing" concept. Associates can join at different package levels and earn commissions in a 3x9 matrix structure, as well as bonuses and retail profits. The compensation plan includes commissions from product sales, ranks and qualifications for bonuses, and a complex formula for calculating payouts through vertical and horizontal compression.
#IBMRetailMcr - Transforming the Mobile Enterprise - Dan Bailey, IBMTony Whitelaw
Dan Bailey is the Mobile Business Director at IBM UK. While mobile experiences have transformed for consumers, enterprises may not have changed as much with mobility. Bailey questions whether enterprises have fully embraced the opportunities that mobility provides for individuals and different work situations.
AssureBridge - Your company deploys applications in the cloud - Marketing Pr...AssureBridge
The document discusses setting up single sign-on (SSO) integration between ACME and its partners using AssureBridge. It begins by outlining ACME's business problem of needing to integrate SSO with multiple partners. It then introduces AssureBridge as a solution for providing fully-managed SSO. The presentation covers AssureBridge's value proposition of consistent delivery, expertise, and reliable hosting. It demonstrates AssureBridge's SSO solution through screenshots and discusses how it addresses key SSO challenges such as expertise, time-to-market, security, and operations. In the Q&A section, the presenter offers to provide additional information and a personalized demo to the customer.
This document provides information about attending three workshops on effectively using email marketing. The workshops will be held on February 4th, 5th, and 6th from 11:00 am - 12:15 pm and 8:30 am - 9:45 am in room N102. They will be presented by Peter Martin, an expert in email marketing and advertising from the automotive industry. The workshops will discuss how to effectively reach consumers via email, capture customer email addresses, and incorporate new email technologies into marketing.
The document discusses the freemium business model, which offers basic products or services for free while charging for premium features. It provides examples of companies using this model like Pandora, Dropbox, and Mailchimp. The key aspects covered include how to monetize the free users, typical conversion metrics from free to paid, challenges of the model, and the importance of establishing a culture of measurement to track performance.
IBM WebSphere Portal provides a framework for delivering role-based and process-driven composite applications. It combines portlets and content into a unified presentation, delivers personalized experiences based on user roles and settings, and separates site design from application design. WebSphere Portal provides integration, collaboration, single sign-on and other services. It enables the creation of applications that make users more productive in the context of their daily work.
This document summarizes and promotes the iSuggest marketing solution from Tieto Corporation. iSuggest provides real-time recommendations to customers across channels to improve conversion rates, customer satisfaction, and retention. It takes customer behavior and context into account. Key benefits include converting costs centers to profits, easy and fast implementation, and low IT requirements. Case studies show improvements such as 15% conversion rates, 40% sales increases, and 26% higher customer retention. While inbound marketing is growing, complexities have limited adoption; iSuggest addresses this with its cloud-based, pay-as-you-go software-as-a-service model and handling of IT needs.
The Freemium talk was given as a keynote to the Software Summit that Macrovision ran for years. It was in the early days of companies using free as a customer acquisition strategy and business people wanted to know how to make money from free.
How To Know Your Stories Are At The Right Level Of DetailRussell Pannone
The document discusses how to write user stories at the appropriate level of detail for product backlogs, release planning, and sprint planning in agile software development. It explains that stories should contain just enough information to allow teams to estimate their size relative to other stories for backlogs, and understand what is required to complete the story for sprints. Stories that are too large can be split into smaller stories, while too small stories can be combined. Epics are large compound or complex stories that need to be broken down before being worked on. Acceptance criteria and testing are also discussed.
This program offers employees of participating companies the opportunity to purchase or lease new and pre-owned vehicles through Ewald Automotive Group at discounted prices. The goal is to provide a satisfying car buying experience with respect and integrity. Benefits for employees include pre-negotiated discounted pricing, manufacturer rebates, service discounts, and exclusive website access. Benefits for companies include increased retention and no costs or obligations to participate.
This document discusses email marketing strategies and tactics. The objectives of email marketing may include brand awareness, lead generation, sales, customer retention and relationships. Effective email marketing requires defining goals and audiences, creating targeted content, and measuring results through metrics like clickthrough and open rates. Key tactics include building an opt-in list, segmenting lists, writing compelling subject lines, and testing different message formats and frequencies. Measuring campaign performance allows improving future email campaigns.
The document discusses how XYZ Company can help businesses simplify their internet presence through a service called WSI Consulting Services. It provides an overview of how WSI helps set up custom websites and social media pages, create and publish quality content, engage with customers online, and analyze web traffic and engagement metrics. The goal is to increase a business's online discoverability, reputation, and customer base through an expanded web presence managed by WSI.
Adobe summit presentation stub hub story - v2Dan Morrill
StubHub is an online ticket marketplace that sells over 20 million tickets daily across 30,000 events. They aim to grow double digit annually without increasing spend through personalization and new technologies. Their display ad retargeting program uses first party data for real-time bidding ads to send the right message through the right channels at the right time, and integrates display ads based on customer data and behavior to drive retention and sales. Initial results show millions of customers and prospects now reachable across email and display with 5 automated marketing programs generating direct and influenced conversions.
This document summarizes Cowley Advertising & Marketing's WiFi PizAds retail customer retention system. The system allows retailers to offer free WiFi to customers in exchange for their email address, which retailers can then use to market directly to customers and build loyalty. PizAds includes setting up a store router and microsite for customers to log in and opt-in to receiving store offers in exchange for their email. It also provides ongoing data management and monthly reports on customer engagement.
The document discusses the evolution of digital media buying over the past 15 years. It describes how buyers have gone from manually purchasing sites to now having millions of sites to choose from. This has increased reliance on networks but reduced visibility. New platforms like exchanges and demand side platforms are bringing more transparency around pricing, granularity in purchasing impressions, and control and insights for buyers. However, change is difficult and old habits die hard. Ultimately, specialization, centralization of buying technology, and leveraging data will be required for success in the future of digital media buying.
This document provides an overview of a 60-minute presentation on speech analytics. The presentation will feature a panel of experts from speech analytics companies discussing how speech analytics can be used to enhance the customer experience, improve business processes, and optimize agent performance. Specific use cases that will be covered include identifying customer sentiment, improving sales effectiveness, linking call recordings to agent coaching, and predicting customer churn.
A SaaS Metric designed to Increase Free Trial ConversionsLincoln Murphy
CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial.
A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.”
In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now.
See the video of this presentation here: http://sixteenventures.com/free-trial-metrics
1) The document discusses integrating social media listening into Voice of the Customer (VOC) programs to improve customer experience. It provides examples of how two companies used social media insights.
2) The examples show reports on issues with Apple's new iPad based on social media feedback, and examples of using social listening to track customer experience problems at retail stores.
3) Key issues identified about the iPad included complaints about the lack of features like USB ports and flash support, as well as problems with WiFi connectivity and the iPad repeatedly forgetting WiFi passwords.
Get social Do Business jeannemurray UN Women Natl ConfJeanne Murray
Presentation for: United Nations Women United States National Committee , annual conference.
Get Social, Do Business: Social networking helps people connect, share information, and collaborate more effectively. At IBM and other "social businesses", organizations have the ability to build relationships, service customers, and drive innovation faster than competitors. In this session you'll learn elements of a successful social business strategy: how you can apply social to your business.
The document discusses how social media is becoming an important customer service channel and how companies can integrate social media into their CRM. It provides examples of how the Buzzient social CRM platform allows companies to monitor social media for mentions, respond to customer issues, track responses in CRM, and analyze social media sentiment. Integrating social media helps improve the customer experience and drive greater customer loyalty and advocacy.
ACCENT Marketing Services is a member of the MDC Partners Network and provider of outsourced customer engagement solutions for brands that are passionate about keeping and growing customers.
Global Verge offers a multi-level marketing opportunity to sell consumable products through a "HUB Marketing" concept. Associates can join at different package levels and earn commissions in a 3x9 matrix structure, as well as bonuses and retail profits. The compensation plan includes commissions from product sales, ranks and qualifications for bonuses, and a complex formula for calculating payouts through vertical and horizontal compression.
#IBMRetailMcr - Transforming the Mobile Enterprise - Dan Bailey, IBMTony Whitelaw
Dan Bailey is the Mobile Business Director at IBM UK. While mobile experiences have transformed for consumers, enterprises may not have changed as much with mobility. Bailey questions whether enterprises have fully embraced the opportunities that mobility provides for individuals and different work situations.
AssureBridge - Your company deploys applications in the cloud - Marketing Pr...AssureBridge
The document discusses setting up single sign-on (SSO) integration between ACME and its partners using AssureBridge. It begins by outlining ACME's business problem of needing to integrate SSO with multiple partners. It then introduces AssureBridge as a solution for providing fully-managed SSO. The presentation covers AssureBridge's value proposition of consistent delivery, expertise, and reliable hosting. It demonstrates AssureBridge's SSO solution through screenshots and discusses how it addresses key SSO challenges such as expertise, time-to-market, security, and operations. In the Q&A section, the presenter offers to provide additional information and a personalized demo to the customer.
This document provides information about attending three workshops on effectively using email marketing. The workshops will be held on February 4th, 5th, and 6th from 11:00 am - 12:15 pm and 8:30 am - 9:45 am in room N102. They will be presented by Peter Martin, an expert in email marketing and advertising from the automotive industry. The workshops will discuss how to effectively reach consumers via email, capture customer email addresses, and incorporate new email technologies into marketing.
The document discusses the freemium business model, which offers basic products or services for free while charging for premium features. It provides examples of companies using this model like Pandora, Dropbox, and Mailchimp. The key aspects covered include how to monetize the free users, typical conversion metrics from free to paid, challenges of the model, and the importance of establishing a culture of measurement to track performance.
IBM WebSphere Portal provides a framework for delivering role-based and process-driven composite applications. It combines portlets and content into a unified presentation, delivers personalized experiences based on user roles and settings, and separates site design from application design. WebSphere Portal provides integration, collaboration, single sign-on and other services. It enables the creation of applications that make users more productive in the context of their daily work.
This document summarizes and promotes the iSuggest marketing solution from Tieto Corporation. iSuggest provides real-time recommendations to customers across channels to improve conversion rates, customer satisfaction, and retention. It takes customer behavior and context into account. Key benefits include converting costs centers to profits, easy and fast implementation, and low IT requirements. Case studies show improvements such as 15% conversion rates, 40% sales increases, and 26% higher customer retention. While inbound marketing is growing, complexities have limited adoption; iSuggest addresses this with its cloud-based, pay-as-you-go software-as-a-service model and handling of IT needs.
The Freemium talk was given as a keynote to the Software Summit that Macrovision ran for years. It was in the early days of companies using free as a customer acquisition strategy and business people wanted to know how to make money from free.
How To Know Your Stories Are At The Right Level Of DetailRussell Pannone
The document discusses how to write user stories at the appropriate level of detail for product backlogs, release planning, and sprint planning in agile software development. It explains that stories should contain just enough information to allow teams to estimate their size relative to other stories for backlogs, and understand what is required to complete the story for sprints. Stories that are too large can be split into smaller stories, while too small stories can be combined. Epics are large compound or complex stories that need to be broken down before being worked on. Acceptance criteria and testing are also discussed.
This program offers employees of participating companies the opportunity to purchase or lease new and pre-owned vehicles through Ewald Automotive Group at discounted prices. The goal is to provide a satisfying car buying experience with respect and integrity. Benefits for employees include pre-negotiated discounted pricing, manufacturer rebates, service discounts, and exclusive website access. Benefits for companies include increased retention and no costs or obligations to participate.
This document discusses email marketing strategies and tactics. The objectives of email marketing may include brand awareness, lead generation, sales, customer retention and relationships. Effective email marketing requires defining goals and audiences, creating targeted content, and measuring results through metrics like clickthrough and open rates. Key tactics include building an opt-in list, segmenting lists, writing compelling subject lines, and testing different message formats and frequencies. Measuring campaign performance allows improving future email campaigns.
The document discusses how XYZ Company can help businesses simplify their internet presence through a service called WSI Consulting Services. It provides an overview of how WSI helps set up custom websites and social media pages, create and publish quality content, engage with customers online, and analyze web traffic and engagement metrics. The goal is to increase a business's online discoverability, reputation, and customer base through an expanded web presence managed by WSI.
Adobe summit presentation stub hub story - v2Dan Morrill
StubHub is an online ticket marketplace that sells over 20 million tickets daily across 30,000 events. They aim to grow double digit annually without increasing spend through personalization and new technologies. Their display ad retargeting program uses first party data for real-time bidding ads to send the right message through the right channels at the right time, and integrates display ads based on customer data and behavior to drive retention and sales. Initial results show millions of customers and prospects now reachable across email and display with 5 automated marketing programs generating direct and influenced conversions.
This document summarizes Cowley Advertising & Marketing's WiFi PizAds retail customer retention system. The system allows retailers to offer free WiFi to customers in exchange for their email address, which retailers can then use to market directly to customers and build loyalty. PizAds includes setting up a store router and microsite for customers to log in and opt-in to receiving store offers in exchange for their email. It also provides ongoing data management and monthly reports on customer engagement.
The document discusses the evolution of digital media buying over the past 15 years. It describes how buyers have gone from manually purchasing sites to now having millions of sites to choose from. This has increased reliance on networks but reduced visibility. New platforms like exchanges and demand side platforms are bringing more transparency around pricing, granularity in purchasing impressions, and control and insights for buyers. However, change is difficult and old habits die hard. Ultimately, specialization, centralization of buying technology, and leveraging data will be required for success in the future of digital media buying.
This document provides an overview of a 60-minute presentation on speech analytics. The presentation will feature a panel of experts from speech analytics companies discussing how speech analytics can be used to enhance the customer experience, improve business processes, and optimize agent performance. Specific use cases that will be covered include identifying customer sentiment, improving sales effectiveness, linking call recordings to agent coaching, and predicting customer churn.
A SaaS Metric designed to Increase Free Trial ConversionsLincoln Murphy
CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial.
A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.”
In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now.
See the video of this presentation here: http://sixteenventures.com/free-trial-metrics
1) The document discusses integrating social media listening into Voice of the Customer (VOC) programs to improve customer experience. It provides examples of how two companies used social media insights.
2) The examples show reports on issues with Apple's new iPad based on social media feedback, and examples of using social listening to track customer experience problems at retail stores.
3) Key issues identified about the iPad included complaints about the lack of features like USB ports and flash support, as well as problems with WiFi connectivity and the iPad repeatedly forgetting WiFi passwords.
Get social Do Business jeannemurray UN Women Natl ConfJeanne Murray
Presentation for: United Nations Women United States National Committee , annual conference.
Get Social, Do Business: Social networking helps people connect, share information, and collaborate more effectively. At IBM and other "social businesses", organizations have the ability to build relationships, service customers, and drive innovation faster than competitors. In this session you'll learn elements of a successful social business strategy: how you can apply social to your business.
The document discusses how social media is becoming an important customer service channel and how companies can integrate social media into their CRM. It provides examples of how the Buzzient social CRM platform allows companies to monitor social media for mentions, respond to customer issues, track responses in CRM, and analyze social media sentiment. Integrating social media helps improve the customer experience and drive greater customer loyalty and advocacy.
ACCENT Marketing Services is a member of the MDC Partners Network and provider of outsourced customer engagement solutions for brands that are passionate about keeping and growing customers.
1) The document discusses how companies can leverage mobile marketing and cross-channel customer service strategies to drive loyalty.
2) It provides examples of using social media, location-based marketing, and personalized mobile apps and messages to better service customers.
3) The key recommendations are to put customers at the center, define engagement rules for each channel, measure and optimize ongoing performance.
This document provides examples of win-back campaigns from various companies to reactivate inactive subscribers. It discusses targeting lapsed purchasers and undeliverable opt-ins. The examples encourage subscribers to reengage through incentives, emphasizing benefits, and setting deadlines. Alternative communication channels like direct mail, SMS, and on-site banners are also suggested to reach undeliverable subscribers. The document stresses understanding the target audience and desired response, as well as learning more about inactives through surveys to improve win-back programs.
A brief introduction on what SDL Media Manager adds to (existing) Digital Signage / narrowcasting systems in order to convert viewer into buying customers. SDL Media Manager bridges Digital Signage, Mobile, Social Media and the Web.
This talk is not about wireframes, although it's not guaranteed you won't have to see some. This talk is about how to identify and create customer touchpoints throughout your service. Wolf will lay out different approaches on how to incorporate your communication concept into your app or website, discuss best-practice examples and provide insights from the latest application redesign he was going through. You should walk away from this talk with a flair for transforming your visitors into customers and a better understanding of the magic behind turning a like into love.
This document discusses multichannel customer journeys and engagement. It begins with an agenda that covers why customer engagement is important, the results of a survey on customer journeys, and real world examples. The survey found that social media recommendations influence younger consumers' purchasing decisions. It also found that responses to emails, good websites, phone calls, and recommendations on social media can influence customers to complete or abandon purchases. Customers prefer different channels for help, with younger consumers more likely to use online channels like chat.
Marketing to the Power of ONE discusses how top brands use cross-channel marketing throughout the customer lifecycle to attract, engage, and retain customers. It emphasizes acquiring customers through inquiry, engaging them through evaluation, converting them through purchase, serving them through usage, growing them through repurchase/renewal, and retaining them as brand advocates. Successful marketers integrate data from all customer touchpoints and use dynamic content to deliver personalized messages across channels at each lifecycle stage.
The document summarizes several Power BI dashboards and reports created to solve business problems:
1) A PowerPivot dashboard combining data from multiple sources to decrease monthly reporting costs for marketing campaign analysis.
2) A PowerPivot tool applying selection criteria to multiple data sources, delivering partner segmentation for 5% of prior costs.
3) A SQL and Reporting Services solution automating monthly reporting from 3 weeks to 3 days with better data.
Master EmailOPM Presentation from eAccountabledurkprice
The document introduces an email media marketing service that is easy to understand, measurable, memorable, manages messages across channels, delights customers, and is performance based. It provides examples of email flows for ecommerce clients, including order confirmations, satisfaction surveys, refer-a-friend communications, joining a customer panel, and targeted offers. The services offered include email list management, content creation, sending messages, tracking campaigns, and integration tools. The company has over 11 years of experience managing programs for over 190 clients in retail and services.
Innovative community-based social CRM software. Join forces with your customers, and empower them to collaborate and interact with each other, and even work on your behalf.
This document outlines a 7 step system for marketing success for small businesses. The steps include: 1) Building a marketing foundation with strategy, ideal customer definition, and remarkable difference. 2) Creating educational content. 3) Generating leads through nurture marketing, current customers, referrals, and new prospects. 4) Converting leads through trials and predictable processes. 5) Delighting customers to fuel other marketing engines. 6) Harnessing the internet through social media. 7) Implementing the system through a consistent calendar. The overall system is designed to help small businesses effectively attract and convert prospects at each stage of the customer journey.
The document provides an overview of inbound marketing and search engine optimization. It discusses paid, owned, and earned media and how search engine programs like SEO and paid search work. Key areas covered include the importance of search, search engine basics, organic and paid search optimization, social media and search integration, and new issues in search like real-time and personalized results. Testing is emphasized as critical to success.
Similar to All services e accountable-interactive presentation 01.21.2013 (20)
2. Is this how it feels to work with an Interactive Agency?
Company private/confidential
2
3. What if there was an Interactive Agency that:
Was Easy to Understand
Made it Easy to Manage Across Multiple Channels
Provided Measurable Results Across everything we touch
Turned Customer Interactions into Long-Term Relationships
And was, of course, Performance Based.
Company private/confidential
3
4. What eAccountable wants to do for our clients:
Improve Conversions
Improve Customer Communications
Help Clients Gain Knowledge about their Customer
Used Direct Links
Continued to Deliver Results Oriented Performance Based Solutions.
Company private/confidential
4
5. Why is eAccountable getting into the Interactive space?
Client requests
Availability of exceptional world-class social, mobile, email, survey and
programming tools
Natural growth of company allows for adding more services
Experienced team
Performance orientation of the new services offers a unique opportunity to
grow sales at a lower cost than standard agency pricing may be.
Company private/confidential
5
7. About
•Since January 2000- Over 12 Years of
outsourced affiliate program
management experience.
•Serving 100+ client URL’s in diverse
retail and service categories.
•Work with all major tier-one affiliate
networks: Google, CJ, Rakuten
Linkshare, ShareASale, Pepperjam,
AvantLink, AffiliateWindow and
Webgains.
•Special pricing and benefits when
using the eAccountable agency
relationships.
Company private/confidential
7
9. Did you know how important Google considers social media?
20% Social Signals – is your content being shared, are your URLs
mentioned in social media?
Company private/confidential
9
10. Outline of Services: What you get:
Unlock-an-Offer (Pre-purchase)
Unlock-an-Offer with Exit Pop (Stop Cart Abandonment)
Save-an-Offer with Email (Return a Customer- Stop Cart Abandonment)
Refer-a-Friend-an-Offer (Post-purchase)
Company private/confidential
10
11. 1
Outline of Services: What you get: Unlock-an-Offer (Pre-purchase)
• Rollout can be immediate
or timed (seconds).
• Providing an offer is the
most effective conversion
enhancer.
• A/B testing can be done to
determine most effective
messaging.
Company private/confidential
11
12. 1 Outline of Services: What you get: Unlock-an-Offer with Exit Pop (Stop
Cart Abandonment)
• Pop-up occurs when
visitor attempts to
leave the site.
• Reminding the
visitor of the offer is
the most effective
conversion
enhancer.
• A/B testing can be
done to determine
most effective
messaging.
Company private/confidential
12
13. Outline of Services: What you get: Save-an-Offer with Email (Return a
Customer- Stop Cart Abandonment)
• Email sent within 60
minutes or entering the
site and NOT purchasing
an item.
• Email does not have to
include any incentive.
• A link to the abandoned
cart can be integrated into
the email.
• A/B testing can be done to
determine most effective
messaging.
Company private/confidential
13
14. Outline of Services: Refer-a-Friend-an-Offer (Post-purchase)
• Refer-a-Friend pops-up
simultaneously with the
order confirmation page.
• A “like” request is made (if
they haven’t already done
so).
• A “share-an-offer” with
friends” request is made.
• An offer is then forward to
friends Facebook page.
• A/B testing can be done to
determine most effective
messaging.
Company private/confidential
14
15. Outline of Services: What you get:
Mobile Branded Website
Mobile Shipping Notices
Live Tracking Data on Branded Mobile Site
Mobile Offers
Grow Mobile Number Captures
Includes: Apple iPhone/iPad integration,
Android integration, Blackberry integration
Company private/confidential
15
16. Did you know these mobile stats?:
Recent numbers: Mobile phones in US: 327,577,529
76% of smartphone owners use their phones while shopping.
Showrooming: 43% of U.S. adults have participated in showrooming. 48mm US
shoppers will showroom.
IBM reported the number of consumers using their mobile device to make a purchase
on Black Friday this year increased by nearly two-thirds from 2011. IBM reported
mobile sales were up 96% compared to those in 2011 on Cyber Monday. Is it
“mcommerce” or “tcommerce”?
Company private/confidential
16
17. Outline of Services: What you get:
Thank you for your Purchase
Shipping notifications
Customer Satisfaction Survey Request
Refer-a friend Request
Customer retention and lifetime value enhancement
communications
Specials and offers communications
Company private/confidential
17
18. Outline of Services: What you get:
Customer Intelligence
Customer Satisfaction Indexing
Detailed Customer Feedback
Customer Identification (Profile)
Build your own Custom Panel of Customers so you
can ask an ever-expanding group about pricing,
brand comparisons, product comparables and
more…
Company private/confidential
18
19. Outline of Services: What you get:
“800” Pay-per-call tracking added to all creative banner and text ads for every
service line: Social, Mobile, Email and more.
Performance tracking through the client’s call center.
Performance calculated on a minimum time duration for a successful sales call or a
completed transaction (requires call center integration).
Company private/confidential
19
20. Outline of Services: What you get:
Retargeting on a CPM basis
Keyword and Contextual Retargeting
Fully transparent
Real-time data
Company private/confidential
20
21. Tracking
All tracking is done using SEO favorable links
Links render as follows:
Social: www.yourURL.com/UniqueID&Social
Mobile: www.yourURL.com/UniqueID&Mobile
Email: www.yourURL.com/UniqueID&Email
Ability to get even more specific:
Social: www.yourURL.com/UniqueID&Social&Campaign&TestA
Simple setup process
NO Network Fees
NO Affiliate Fees
Company private/confidential
21
22. Manage Messaging Across Multiple Online Channels:
• Simple and easy to use
• Live documents and
spreadsheets
• Tab to different online
channels to coordinate,
even if the Agency isn’t
managing a specific
channel
• Provides specific media
details for each
channel and can be
customized per
Advertiser.
Company private/confidential
22
23. How you know eAccountable:
About
•Since January 2000- Over 12 Years of
outsourced program management
experience.
•Serving 100+ client URL’s in diverse
retail and service categories.
•Providing blogging (social) services since
2004.
•17,000+ company and personal
Facebook followers.
•900+ company and personal Linkedin
Followers.
•Significant design and programming
experience.
Company private/confidential
23