We are a young IT company established in May 2011. We believe in taking technology to the next level by providing innovative solutions. Being equipped with the required skills set, creative mind and technology we constantly work towards improving overall customer satisfaction. Our team consists of young, energetic and passionate individuals who love challenges. We are in sync with the latest technologies and keep ourselves updated with current IT trends. We take project ownership and help clients in building profitable business models using their ideas. Throughout the project lifecycle,we guide you to select the right approach, which helps in shaping your ideas into reality.

1. ALCANZARSOFTWARE S OLUT I ONS PV T. LTD .
B-1, Ground floor, Raja Ram Kumar Plaza, 75 Hazratganj,
Lucknow- 226001(U.P.) India
Tel: +91-522-6888686 I Email: info@alcanzarsoft.com I
Website: www.alcanzarsoft.com
U.S. No: +13124881338 I Skype: seeraj.ahmed@alcanzarsoft.com
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2. We are ayoung IT company established in May2011. We believe in taking technology to the next
level by providing innovative solutions. Being equipped with the required skills set, creative
mind and technology we constantly work towards improvingoverall customersatisfaction.
Ourteam consists ofyoung, energetic and passionate individuals who love challenges. We are in
sync with the latest technologies and keep ourselves updated with current IT trends. We take
project ownership and help clients in building profitable business models using their ideas.
Throughoutthe project lifecycle,we guide you to select the right approach, which helps in
shapingyour ideas into reality.
WHY WORK WITH US?
1

3. SEERAJ AHMED
Seeraj Ahmed, CEO &Founder, heads Mobility, Software
Development, Web App, Creative Designing and BPO
division ofAlcanzar.
In the Past, Seeraj served as Vice President Asia Pacific
Operations for Benchprep, Chicago IL, USA and managed
complete mobile development and content conversion
teams outsourced in Asia Pacific.
Seeraj also headed the Game Development Studio of a startup in the capacity of Vice
President and was responsible for mobile application, software, & games development.
He has worked as a software engineer in NCSIM Research &Development team of Cadence
Design Systems, Noida. Adding to his profile, he was also a Software Engineer at iGate
formerly known as Patni Computer Systems.
Seeraj comes from an engineering background and a Bachelor ofTechnology in Computer
Science &Engineering graduate from UIET, Kanpur. He has strong technology skills with
experience of developing and supporting software used by Silicon Valley giants like Intel and
Texas Instruments for processor designing, and verification while working for Cadence
Designs Systems, Sanjose, USA.
2

4. IQRAMUL HAQUE
lqramul Haque is Co-Founder,Director Strategy,
Marketing, Sales & Operations, directs all
strategical decisions and business plans targeting
organisational growth and ever increasing market
reach of the company.
At a high level lqramul is responsible for :
1. Strategy & Marketing
2. Business Development
3. Business tie up and collaborations
4. General Management and Operations
lqramul in the past has served Eli Lilly & Company (I) Pvt Ltd, Indian Affiliate of
Eli Lilly Inc. US as Business Head- South & West India.
As his last organisation, Bausch & Lomb India Pvt Ltd, Indian Affiliate of
Bausch & Lomb. U.S, he served as Business Head- North, East & South India-
Handling Strategy, Business Development, Sales, Administration & Team
Management for the Region.
lqramul is a Science Graduate and trained in Business Administration,
Marketing and People Management.
Academic Qualification & Trainings:
Certified Recruiter- Master Interviewer by Quadrangle & Eli Lilly & Co. US.
Marketing Excellence Certificate- Bausch + Lomb University Training (United
States)
Finance Fitness Certificate Training - Department Of Finance- Bausch + Lomb
India
He is a professional with an established Track record of accomplishments
while working for US Multinational Companies in Business Development,
Administration, Sales and People Management. In the 15 years of work
experience, he excelled in Executive Leadership.
lqramul is very experienced in developing mature established business as well
as launching absolutely new business.
3

5. HINA NIZAM
Hina Nizam, is Director Media Communications,
Branding & Company Administration at Alcanzar
and handles all public communications,
administration, and she is also the spokesperson
of the company.
Hina comes from a strong editorial, electronic & paper media background with
a Masters in Mass Communication. She has served for years as sub editor for
iNext, DLA, & many other leading newspapers and news channels of the
country.
She brings uniqueness and creative touch to the company with her recognised
branding and merchandising skills.
Hina is responsible for publishing company news and giving media coverage
to the company to promote brand awareness and recognition.
4

6. Technology Specialization & Services
5
• iOS development
• Android Development
• Dev C++
• Xamarin
• Phone Gap
• App Accelerator - Titanium
• MySQL
• Oracle
• Ruby on Rails
• PostgreSQL
• Web Services
• Graphic Design
• Computer Graphics
• JSP development
• Process Consulting
• Java Enterprise Edition
• HTMLS
• Core Data
• PHP4/S
• Joomla
• CakePHP
• Cross-platform application
• Global Data Digitization
• Map digitization
• GIS based mobile & web application development
• Sales and Marketing Content Designing
• Technical Content Writing
• VFX & 2D/3D Animation
• BPO & Customer Support Inbound & Outbound

7. 6
• Education
• Banking
• Pharmaceutical
• Healthcare
• Oil and Gas
• Scientific Research & Development
• Electronic Comunication
• E-Commerce
• FMCG
• Gaming
• Travel and Leisure
• Real Estate
• Automobile
• Market Research & Survey
• Entertainment
• Marketing and Finance
..
-

8. Benefits of working with Alcanzar
As a virtual extension of your business, our solutions
deliver a superior experience that allows your business to:
Better Service
and Retain your
Customers
Transfer Fixed
Costs into a
Variable Cost
Model
Facilitate
Scalability and
Reduce Risk
7
Enhances the
customer experience
by leveraging our
infrastructure and
proven people and
process
Focus on Core
Capabilities
Improve
collaboration and
communication while
realizing service-
level metrics to
achieve your
objectives
Optimizing every
customer interaction,
from revenue
generation through
reduced cost-per-
contact while
maintaining or
exceeding current
quality levels

9. 8
Software
Development

10. Organizational Structure
Technical and Engineering Director
9
Project Manager
(Software Development)
Team Lead
Senior Software
Engineer
Software Engineer
Assistant Software
Engineer
Trainees & Interns
Project Manager
(Business Development)
Business Development
Executives

11. Software Development Methodology
Agile Methodology
Agile methodology is an alternative
to traditional project management,
typically used in software
development. It helps teams respond
to unpredictability through
incremental, iterative work cadences,
known as sprints. Agile
methodologies are an alternative to
waterfall, or traditional sequential
development.
It promotes adaptive planning,
evolutionary development and
delivery, a time-boxed iterative
approach, and encourages rapid and
flexible response to change. It is a
conceptual framework that promotes
foreseen interactions throughout the
development cycle.
Agile development methodology
helps companies build the right
product. Instead of committing to
market a piece of software that
hasn't even been written yet, agile
empowers teams to continuously
replan their release to optimize its
value throughout development,
allowing them to be as competitive
as possible in the marketplace.
Conceptualization
of idea
Extensive research &
Software Architecture
Designing
UI/UX Designing
Drawing
wireframes
Development sprint
cycles with extensive QA
Project deployed
Project maintenance
Our amazing workflow results in engaging apps with rich U/ and bug free code
10

12. Community Health Intelligence PlaHorm for W.H.O
01. 1n lilt.,.., b«ort Tl<ISP''"'"'~'''•
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Submit
We have developed a platform which
could be used to administer any type of
Study in any region ofthe world.
The entire platform is OS independent
and we the mobile client version ofthe
application is available for iPhone, iPad,
Android Phone and Android Tablet.
The architecture ofthis platform allows
to create any hierarchy of aPhysically
definable geography ofa Study
Site/Cluster.
The advanced study management feature ofthe platform allows to define multiple roles of a
surveyor and dynamically create interactive, easy to use, smart & dynamic survey forms.
The intuitive User Interface ofthe forms makes the surveyor complete is study cycles more
efficiently with 0% mistakes and in almost 20% of the time in comparison to a paper based
physical survey forms.
The beauty of this platform is not only restricted to the survey and form capabilities butto its
data syncing capabilities as well using which asurvey staffcould sync all his data with out server
and becomes availableto all other members of his study team for collaboration.
The platform provides web services which other organisations could use to get controlled and
secured access to the scientific research data collected by any study conducted in the world
using this platform. The data and service accesses are completely in control ofthe organisation
which owns the data and sharing is at the organisation'swilL
We have maintained a highly secured data warehousing for this platform and the model ofthis
platform is powered by POSTGRESQL
11

13. '
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' 'NETMAP'
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Netmap for Yale University of Network Sciences
Netmap is a data collection platform that is especially suited
for social network data, i.e. Allows to identify people easily,
even when they have the same name. It has a novel feature of
functioning in offline mode. It also has Multi Hierarchy
feature which can be configured on t he basis of Micro and
Major setups for data collection and analysis. We can also
create dynamic forms and Multiple studies for advanced
analytics.
12

14. --.--It -.... · - - -
=- -·-- ......·C- ,......... •.. II
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Olympus
Olympus.io is a web application which organize your work into folders to
share with co-workers, friends and Partners. It has Mobile Access- Use our
iOS, Android and iPad Mobile applications to Download, view and share
your work On the go. Also it has Unlimited Storage- No artificial storage
limits so that there will always be enough space when you need it and
Local Deployment where Use the olympus.io public edition or opt to
deploy your own private Olympus.io edition for total ownership and
control.
Website Uri: https:jjapp.olympus.io
13

15. ...- ···-·----
BenchPrep
o-
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·--
EDUCATION & ENLIGHTENMENT
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--·-· , ---..~·
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As a company, we want to change the process of education in the world and we
have come up with out e-Education product which gives students with the
smartest way to study their text books and prepare for exams.
This platform is available over iPhone, iPad, Android Phone and Android Tablet
and allows syncing of performance records and progress belonging to a course
over any device along with Desktop.
A student could start a test over Phone while he is commuting to his college and
finish it over iPad or his desktop/laptop at home.
The platform is amazing and the way we convert a physical book into a interactive
and smart digital course is awesome.
Our platform takes a physical book as input and identifies, reading content,
Question, Flashcards, Word Match game content and Test content and delivers it
as a online course for the students to buy online.
Students can buy courses from our website and then download them over iPhone
or any iOS and Android OS driven device and start studying.
14

16. lnoventive
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In lnoventive, people who work full-time for other companies in the field
of "Product Design and Development" share their experience with others
through advisory sessions or online courses. Young startups, job seekers
and students are the main groups who could benefit from these services.
We have designed extensive features such as Comprehensive search and
filtering option, Video calls and messages, Professional and career
advisory sessions and also Database of professionals in Product Design
and Development. lnoventive provides remarkable oppurtunity to share
your experiences and earn money. This project is live and has won
faboulous reviews on its ease of use, design and development from the
client.
Website Uri: https:jjwww.inoventive.com
15

17. Skillgrok
To grok means 'to understand thoroughly and intuitively'. Skill grok
provides an Online platform that facilitates and connect Grokker,
Grokees and Institution to learn and to do
something new with skillful community.
Skillgrok is meant to fill the gap between the educational system
and practical work-life by empowering people and connecting
them to skillful and talented resource persons who can teach them
the real world experiences..
Website Url : https:/jwww.skillgrok.com
16

18. • •
·--...--~-""'
...._.............,..__.....
HireStream
HireStream is a first of it's kind innovative workforce solutions provider in
the Middle East. Recognizing that globally organizations are no longer
dependent on traditional methods like CV review to identify top talent, we
have tied up with leading global talent assessment provider Talegent to
leverage the best in next-generation technology to streamline the hiring
process.
We bring you Talegent's scientifically proven assessment solutions to help
enhance your talent screening and selection processes to get the best
hires at a shorter time and lesser cost, maximize productivity of current
staff, and positively manage the impact of human resource decisions on
business results. The features like Access Comprehensive CVs, view
Cognitive Ability and Personality Test Scores and video interviews is
specially noteworthy.
Website Uri: https://www.hirestream.me
17

19. Ogbonge
Ogbonge is a social Networking website which has targeted market
for Nigeria and Africa. They also will be able to socialize with their
connections and registered members of the website. It is a safe
and secure website with a fantastic layout for youths and everyone
to enjoy Life and date with attractive participants.
Domain: 162.243.205.148/ogbonge
18

20. Oubler
Oubler is a social Networking website which has magnificient features of
Shop, Socialize and share Videos.They also will be able to socialize with
their connections and registered members of the website. The Oubler
shop allows user to buy and recommend products and earn activity
points. It is a safe and secure website with fantastic layout for youths
and everyone to enjoy Life and also buy like minded products.
Domain: 162.243.205.148/oubler
19

21. Geneva Genealogy
Society Project
website http://gen-gen.ch
The Geneva Genealogy Society was
established on 31 December 2001. This is
a non-profit company, based on Articles
60 and following of the Swiss Civil Code. It
has its headquarters in Geneva,
Switzerland.
The Geneva Genealogy Society was established on 31 December 2001. This is a
non-profit company, based on Articles 60 and following of the Swiss Civil Code.
It has its headquarters in Geneva, Switzerland.
We are working upon facelifting the entire website and migrating the entire web
app and marketing website from ASP.net to PHP technology.
The up gradation process involves development of completely new set of features
making the website more comprehensive, then at the same time, bringing it at par
with current Web 2.0 standards.
We are making changes in the way Genealogy Tree is being generated currently
and giving it a new more intuitive and easy to access Ul.
2

22. HOLIDAYS
FESTIVALS
Aloha
Aloha app is targeted for busy professionals and layman for
managing their Holidays and events. Managing real life
events can be overwhelming. Aloha offer to manage it from
your workplace to go on holidays,Festivals, Night outs.
Within Holidays also he can decide as per his choice- Ski
Holidays, Escorted tours, Historical places, Beach holidays
etc. Within a holiday destination he enjoys the luxury of
downloading the event's Brochure, upload photos, get
News-feed &follow Map, Directions. It allows users to
manage it seamlessly and effectively by searching either
through location or Events. Also he is able to socialize and
even do a car pool to attend the Event. effectively by
searching eit her through location or Events.
21

23. Urban Youth Nation
UYWI is a national non-profit organization that trains & resources urban
youth workers to effectively evangelize and disciple youth in at-risk zip
codes throughout the US. Our mission is for urban youth to have the
leaders and role models they need to live transformed lives by the Gospel
of Jesus Christ. We train, develop and disciple urban leaders to ensure
they have the tools necessary to be effective role models for youth. We
accomplish this through various programs such as a National Conference,
Regional Trainings, 90 Degrees Certification Course and Coaching and
mentoring.
22

24. S.O.U.L MAG
S.O.U.L MAG is an application developed as an urban entertainment
media outlet covering culture, music, fashion and sports as they relate to
our urban audience. With this app discover more of the news and updates
from the S.O.U.L MAG magazine.
S.O.U.LMAG is an urban lifestyle magazine where S.O.U.L stands for
"Speaking On Urban Life" sheathing culture, fashion, art, ministry and
leaders making a difference in their cities.
The applications offers you both new and old editions of the Magazine.
You can also view several videos of soulmag tv shows. It also shows you
the latest updates addition's from your website's. Now with one app and
one tap, it's easier to stay connected with S.O.U.L MAG
23

25. Alcanzar.IM
Alcanzar.IM allows user to create groups and to chat with the
group. Users can also create new group and add members to
the group. Ones the members are added to the group, the users
can go to DIRECTORY and see the groups they're part of. Take
charge of your event by sending out real-time announcements
for any changes and keep attendees engaged throughout the
event.
24

26. Horse Talk
a-
re.:-- ·-
11!11- -- -··- - --
Event planning specially for horses is a mind blowing exercise,
balancing multiple elements of a event at once. Horse talk
website has Newsfeed for Taking pictures of horses and selfies
and sharing Events related to horses. Users can tag themselves
on events over a map. Integrate Map in the app where people
can pin their location on it and then share it with people through
Private Messaging.
25

27. HR Policy and Employee Engagement
Training and Development
(Software Development)
Onsite Opportunities
Technical Conference & Services
Regular Technical Training
Spot Prize · Incentives
Spot prizes:
Performance based
Client based
Internal incentives
Way Forward
Car Hire Policy
Tie ups with education institutes
Medical policies
ESOPS
26
Employee
Training and Development
(BPO & Call Center)
Pre Process training:
Voice & Accent
US/ UK culture
Sales Modules
Leadership training skills
Team Building training
modules
Monthly R&R
Monthly prizes:
/ Top Performer
/ Most improved performer
Certificates:
Process wise criteria
Monthly Incentive plan
Monthly performance incentive
Performance based

28. Employee training & Skill Development
• The learning and development team provides learning
solutions to the organization in order to develop and nurture
competencies essential to deliver with excellence
• These include standardization of accent, building selling
skills, service essentials sensitization and familiarizing the
agent with the culture at the client base
• The team practices principles of 'Andragogy' and delivers
training using accelerated learning techniques to reduce
training time and cost per employee
Human Resource & Recruitment
• People care & services
• Cultural Development
• Knowledge Transformation
• Strategic Resourcing
• Campus Placements
• Bulk Hires
27

29. Recruitment Process & Job Advertisement
Employee Offerings
• Advertisements in leading
Newspapers
• External Branding like hoardings,
standees & banners
• Job Portals
• Vendors
• Recruitment Drives
• Campus Interviews
• Referral Schemes
• Growing Organization
• Internal Growth Opportunities
• Employee Friendly Policies
• Remuneration
Portals
• Click jobs Portal
• Career Fairs
• Referrals
• Headhunting
28

30. Candidate Short listing Process
Interview Panel gauges them on following parameters:
Human Resources
• Education & training
• Job Knowledge
• Experience
• Potential
• Confidence & attitude
• Temperament &Acceptability
• Job Stability
• Maturity & emotional stability
• Leadership, initiative & capacity
Learning & Development
(BPO &Customer Care)
• Speech - rate of speech, clarity, vowel sounds, consonant sounds.
• Language- tense, articles, grammatically correct
29
• Comprehension and expression.
Learning & Development
(Software Development)
• Technical skills
• Approach to solve problems
• Basic Data Structure & OOPS Concepts

31. Employee Emotional Bonding
Attracting Talent Motivating People Retaining Talent
t t t
• Branding • Leadership Culture
• Rewards • Competency • Rewards
• Growth • Rewards • Perf Mgmt
• Technology • Culture • Succession
• Infrastructure • HR measurement • Work- Life Bal.
• Leadership • Business Education • Talent transformation
• HR Forecasting &Planning
• Employment & related problems
• Training of Employees
HR
Management &Development
Programs
Action • Evaluation Techniques
Plan • Employment Benefits & services
• Handling of employee grievances
• Employee Engagement Programs
Employee Relations
3

32. Facilities and Administration
• Facility provided for all Employees
• Transportation to Employees provided within 48hrs of joining.
• Female employees given first drop and last pickup.
• Security provided when lady employees travel alone.
• Transport allowance provided to the employees if they do-not
avail company transport .
31

33. Alcanzar Quality Assurance Guidelines
Quality Objective
Meeting or Exceeding Customer Expectations the First time and
Every time
Customer focus
Number one priority at CA3 Information services
Focused Quality Assurance team
Ensures Quality objective and customer focus is achieved
Operations Quality
Implements Quality
Improvement Action Plan,
Performance Evaluations,
Facilitates Continuous
Process improvement
Performs Evaluations,
Coaches Agents and
Delivers Feedback,
Identifies trends,
Opportunities for
improvements, Designs
32
Training
Revises Curriculum,
Develops Online Tools, Job
Aids, Delivers Recursive
Training as per
recommendations from
Quality and Operations
Action Plans

34. Quality control and Feedback
Recruitment
Findings from the Quality Checks
Inputs for
Training
Effectiveness
Training
Inputs for
Meeting Client
Expectations
Operations
Well structured flow and usage of data results in meeting client
expectations And Customer Satisfaction
33

35. Calibration Process
Internal Quality Team Client Operations Team
fQuality Executives
• c
• Team Leaders
A
Remote Monitoring
l
Remote Coaching
B
Side-By-Side Monitoring R Side-By-Side Coaching
A
T
Quality New Hire Training
E
Peer-to-Peer Coaching
• Calibration process brings all the evaluators on a common page
• Acceptable delta between average score of evaluations done by the client,
internal quality team and operations team is less then 5 %
• Call calibration helps each evaluator to understand each parameter on the
evaluation form more in depth
34

36. Legal and Compliance
Data Processing at Alcanzar
• Obtained for specified and lawful purposes : The contract signed with the
clients strictly speaks, about usage of client information.
• Adequate, relevant and not excessive : Process specific information is shared
by either of the parties. Concerned departments and employees are provided
only with relevant information to the extend necessary to them in providing
their services, the rest is secured.
Data Protection at Alcanzar
• Accurate and, where necessary, kept up-to-date :
• Not kept for longer than necessary : Data related to
particular client process is destroyed periodically
with the consent of the client and in accordance with
the contract clauses.
• Processed in accordance with the subject's rights :
We set the expectations with the individuals that
they have a right to access their information and
have it corrected if it is factually inaccurate. We
explain ways we may use the information that they
might not expect.
35

37. Data Protection at Alcanzar
Keeping Secure
• All emails in and out are scanned for their content by the IT department
• Access to Client/Customer Information is restricted
• Every system user has a Different password and has restricted access only to
the type of Information he/she requires. For further access Permission from
Managers is required
• No paper is allowed on the production floor. This prevents any information
leakage.
• Regular checks by the IT department of every system to clear unwanted files
saved with information
• Restricted internet access to agents on the floor.
• Information about clients is kept with the top management and filtered down
only on a need to know basis.
• Every call is recorded by us and calls checked by the quality team to verify
that DPA is followed on each and every call. Random barging of calls by TL's
& above to verify the same.
• NCND agreements signed by every employee of CA3 at the time of joining
the company. Senior Management and Support staff are already certified
according to the Regulatory and Legislative requirements.
• Not transferred abroad without adequate protection: This clause is Client
Specific & done with Clients written permission only if needed.
36

38. 37
Our Address:
B-1, Ground floor,
Raja Ram Kumar Plaza,
75 Hazratganj,
Lucknow- 226001(U.P.) India
Tel: +91-522-6888686
Email: info@alcanzarsoft.com
Website: www.alcanzarsoft.com
U.S. No:+l3124881338
Skype: seeraj.ahmed@alcanzarsoft.com
JAS·ANZ
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