2. Once considered solely as infrastructure providers for
airlines, airports are now plotting their own course for a
profitable future.
This journey is met with a number of challenges. Air-
ports are faced with balancing bottom line growth with
the specific, and ever changing needs of passengers,
airlines and other important airport stakeholders.
Traffic growth, seasonal peaks, congested airspace,
weather conditions and unexpected situations can
progressively place a busy airport’s infrastructure under
even more strain.
Digitisation and increased connectivity, is heralded as
the key enabler to improve airport efficiencies — the
key answer to enhancing the passenger experience and
better commercial outcomes for all airport stakeholders.
Conversely, airports and airlines rapid embracement
of technology has created isolated pockets of data. For
INTELLIGENT
COLLABORATION
true connectivity benefits to be realised, passenger,
flight and airport resource information must be
captured, analysed and shared in real time to all
airport stakeholders. The correct technologies must be
employed to use that data in order to accurately predict
aircraft movements and optimise airport resources
— then and only then, will airports truly have the
capabilities to support effective decision making.
At 20/20 we call this Intelligent Collaboration. It’s at the
core of everything we do. From our feature rich suite of
airport management software, to our ability to engage
with every airport stakeholder at every stage of project
implementation to our ability to handle data, where it
comes in from, in whatever format we find it.
Intelligent Collaboration is a fundamental part of our
long-term partnership approach with each and every
single one of our airport customers.
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3. At 20/20, we know what data every stakeholder needs,
when they need it, and how they would like to access it.
Our solutions share information of the highest integrity
in real-time, simplifying the flow of aero and non-
aero related data across the entire airport community.
Predictive analytics, intelligence and security features
ensure that the relevant information is sent to the right
stakeholders at the right time.
BUILDING THE FOUNDATION OF THE INTELLIGENT
AIRPORT OF THE FUTURE, TODAY
The outcomes of moving to an Intelligent Collaboration
are impressive and proven, down to the customer
satisfaction and financial KPI level. Flight departure
sequences are optimised, passenger flow through
airports are improved, disruption is minimised and
further capital expenditure is reduced by better use of
existing ground resources and infrastructure.
Personalised, real time, passenger specific information,
pushed directly to mobile devices improves the overall
travel experience, while targeted services and offers
help to grow non-aero revenue.
Let Airport 20/20 guide your airport to a more
intelligent, efficient and profitable future.
Intelligent Collaboration is about accessing and
utilising accurate real-time data to benefit the entire
airport community.
ONE INTEGRATED PLATFORM. DECADES OF
EXPERIENCE
30+ years of specialist experience in developing and
deploying airport technology projects around the world
is embedded in Airport 20/20, our next generation
Airport Operational System. Built from the ground up
to ensure full interoperability, seamless data exchange
and the best user experience, 20/20 gives airports the
essential resource, billing, flight display, passenger
processing and operational database components
they need to collaborate intelligently. And in doing
so, delivers tangible and rapid operation and financial
benefits to all airport partners.
SIMPLIFYING THE COMPLEX
Reshaping your business is never easy. The shift to a
new collaborative way of working will mean sharing
sensitive customer, airline and operational data. Add in
other essential data streams from regulators such as
IATA and Eurocontrol, other core transport systems and
customers and security agents and it becomes obvious
that an exceptional amount of technology intelligence
is needed in order to create value from this growing
complexity of data sources.
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4.
5.
6. The 20/20 approach is one of true partnership and
collaboration. And like you, we are commercial and
results-focused. We’ll work with you on joint plans
to deliver the operational business outcomes that are
important to your airport, and will make your life
easier. And we will deliver. Every, single, time. It’s the
20/20 difference.
PARTNERING
Application of our core values — Agility, Ability and
Attitude, is evident in the specialist software we
design for airports, as well as the implementation and
support services delivered by our team of product and
technology experts. The 20/20 service philosophy is
entrenched in a ‘partnering’ ethos:
• We are approachable and easy to work with
• We value every customer, no matter their size or
location, with dedicated specialists and delivery teams
THE 20/20
APPROACH
• We sort your issues quickly with a 20/20 hotline
providing day and night access to the expert you need
• We make it happen — our agility means we can
allocate resources at short notice and make material
decisions quickly
• We’re in it for the long haul — providing ongoing
engagement with all stakeholders for continual
improvements and process optimisation.
BUILDING TRUST
With over 35 years of developing airport software, and
100+ deployments at airports around the world, 20/20
are the airport management experts. We understand the
challenges and opportunities presented to airports and
civil aviation authorities chasing improved operational
efficiencies, new revenue streams and an enhanced
passenger experience. We interact with operational,
technical and business teams on a daily basis, delivering
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7. 20/20 has an enviable reputation for commitment to
project success with referenceable customers across four
continents.
specialist software that is fit for purpose and aligned
with the strategies of modern airports. And we continu-
ally tap into our global experience to actively share with
you opportunities to enhance your operations.
EXPERTISE
20/20 is developed and supported by a highly experi-
enced team of developers and consultants who under-
stand the many challenges and opportunities present-
ed to airports and civil aviation authorities chasing
improved operational efficiencies, new revenue streams
and an enhanced passenger experience. This knowl-
edge ensures that we can interact seamlessly with our
customer’s operational, technical and business teams,
to deliver specialist software that is fit for purpose and
aligned with the strategies of modern airports. We con-
tinually tap into our global experience to actively share
with you opportunities to enhance your operations.
BUILDING TRUST
Deploying mission critical software carries risk. Get
it wrong, and the safety and commercial impacts are
devastating. At 20/20 we have earned the trust of our
airport clients through our ‘can do’ work ethic, fresh
innovative thinking and commitment to solving their
specific problems.
Our ability to balance each client’s strategic long term
needs, without losing sight of the short term imperatives
to get the job done sets up apart. Our 100% track record
of success is the envy of the industry.
OUTSTANDING VALUE
At 20/20 we get that airports budgets are never big
enough and that every team has investment priorities.
So, that’s why we strip out excessive overheads wher-
ever we can, always with a focus on your bottom line.
• We scope each project, implement each piece of
software and support every client post go live our-
selves, removing costly system integrators
• We have fine tuned our agile delivery processes and
testing regimes over 30 years to get to a successful
go live, faster
• We build commercial priorities into every project
and every software module, delivering business
benefits from the outset — airports using 20/20
typically experience financial and customer out-
comes far greater than anticipated.
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8. LOW RISK • SEAMLESS TRANSITION • PROVEN
RESULTS
A core component of every 20/20 implementation
project is our ability to understand requirements and
objectives, and to deliver real business outcomes
through application of our highly integrated Airport
Operational System. All projects apply a ‘One Team’
approach, ensuring that business risk can be minimised,
there is a seamless transition to new systems and all
stakeholders are actively involved in achieving key
project and business milestones.
GO LIVE IS JUST THE BEGINNING
Reaching ‘Go Live’ in your 20/20 project marks a major
milestone in transforming the value of information
across the airport community. Our commitment to
your success doesn’t stop there, with comprehensive
20/20 PROJECT
SERVICES
support services available to ensure the smooth bedding
down of the 20/20 AOS, including optimisation of
system capabilities, real-time operational data flows
and knowledge transfer to all operational stakeholders.
We implement ongoing joint action plans to support all
users and monitor and support your ongoing joint action
plans to support all users and monitor and support your
ongoing operational objectives.
DEDICATED TO QUALITY
To support delivery of the 20/20 AOS, we maintain a
quality focus throughout all design and build phases of
our projects. Our quality approach begins with a
proven peer testing regime during product R&D which
ensures that the highest standard of code is the
foundation for every component and implementation
of the 20/20 system.
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9. A long-term partnership with airports based on exceptional
software, expert support and can-do attitude.
SPECIALIST TECHNOLOGY PARTNERS
In conjunction with the leading capabilities in the 20/20
AOS, we also bring a range of specialist solutions
providers to the table to support an airport’s technology
and operations strategy. These aren’t just any
vendors—we’ve picked the best and the most innovative
companies and products with a proven track record of
delivering added value within the end-to-end framework
of airport operations.
PROFESSIONAL CERTIFICATIONS
20/20 collaborates with a variety of leading technology
companies to ensure our AOS is always aligned with
modern technologies and industry trends. These
partnerships provide our R&D team with access to
new technologies, development tools and technical
expertise, generally before they are widely available to
the market. We harness these professional partnerships
and technologies to engineer the most valuable AOS
available for airports and civil aviation authorities. The
basis for these partnerships is a shared passion for
building and delivering high performance solutions on-
time and on-budget.
Flight Information You Can Act On
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