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Tiger Brand Positioning Discussion Paper December 19 th , 2008
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Objectives ,[object Object],[object Object],[object Object],[object Object],Growing the market is the purview of LCCs and has been strongly evidenced by the likes of Ryanair and EasyJet in Europe (along with 38 other LCCs), and Qantas’ Jetstar in Australia which claims to have grown the market by 10% in its first 2 years of operation. The opportunity to steal market share from the premium airlines cannot be overlooked given the increased price sensitivity of consumers. Low cost fares will drive sales, but where price and promotion parity occurs, the brand can assume the role of key differentiator and give customers a reason to choose Tiger Airways.
Greenprint
Why use the Greenprint? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Greenprint universal applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
our positioning key stakeholders our purpose our brand values features priority markets What we are trying to achieve The way we do things What we deliver Who we deliver to Competitive Set our vision our brand personality logo/tagline what we’re not emotional benefits functional benefits 1   2 5 Our competitive focus Groups we should consider in the communications mix Where our focus should be by geographic market and/or target audience/segments. Visual and audio identify and symbols The company’s fundamental reason for existence beyond just making money. A clear and compelling goal that is a unifying focal point for the entire organisation. A statement used internally to articulate our promise to our customers expressed as a differentiated benefit. The company’s essential and enduring tenets, not to be compromised for financial gain or short-term expediency. The character traits that most define our brand. Ensure character traits are clearly defined Attributes that define our service and products Tangible benefits derived from one or more service/ product attributes – the rational ‘what’s in it for me’ for the client Intangible benefits derived from one or more service/ product attributes – the emotional ‘what’s in it for me’ for the client tone of voice You can say the right thing about a product or service but it doesn't guarantee that anybody will listen. How can we say it in a way that people will relate to? 3   4
our positioning key stakeholders our purpose our brand values features priority markets What we are trying to achieve The way we do things What we deliver Who we deliver to Competitive Set our vision our brand personality logo/tagline what we’re not emotional benefits functional benefits 1   2 5 Jetstar Virgin Blue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tiger Tagline (tba) To provide safe, reliable and convenient point-to-point air travel at the lowest possible price. To become Australia’s preferred domestic carrier. ? Competitive Passionate Straight forward Pragmatic Genuine Rude Cold ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Affordability Punctuality Reliability Comfortable flying ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],tone of voice Clear, honest and empathetic. 3   4 Customer champion Efficient Empowering Single-minded Egalitarian
Market Context
Implications of economic slowdown ,[object Object],[object Object],[object Object],[object Object],[object Object],But, this challenging climate presents more opportunities for Tiger Airways than issues because: ,[object Object],[object Object],But…with more low cost carriers likely (Emirates & VivaJet to name two) differentiation within the LCC space becomes critical. Source: Our Environment: A paper for Tourism Tasmania’s Strategic Planning Forum, 11/08
Brand Positioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brand Positioning ,[object Object],[object Object]
Potential Positioning Support Masterbrand Positioning The Age “improves me” Product/ Service Reliability Empowerment WYSIWYG Price Scheduling Ease/No hassles Which product proof point is the most compelling and differentiating to add to price?
Brand Positioning ,[object Object],[object Object],[object Object]
Positioning Options
Positioning – how it works CONSUMER INSIGHT The thing that you know about the consumer’s mindset that is most relevant to your objective BRAND INSIGHT The thing about your brand that addresses or answers the consumer insight POWERFUL TRUTH The thing we’re going to say to make them think/do/feel the desired out-take + = What about me? I’d like to visit my friends and family too, but I can’t afford it! Tiger Airways consistently delivers low cost, on-time air travel Everyone deserves a reliable, cheaper way to fly. + = Tiger Airways
Positioning – how it works CONSUMER INSIGHT The thing that you know about the consumer’s mindset that is most relevant to your objective BRAND INSIGHT The thing about your brand that addresses or answers the consumer insight POWERFUL TRUTH The thing we’re going to say to make them think/do/feel the desired out-take + = I’m sick of paying through the nose for crap service. Tiger Airways consistently delivers low cost, on-time air travel. Everyone deserves a reliable, cheaper way to fly. + = Tiger Airways
Positioning – how it works CONSUMER INSIGHT The thing that you know about the consumer’s mindset that is most relevant to your objective BRAND INSIGHT The thing about your brand that addresses or answers the consumer insight POWERFUL TRUTH The thing we’re going to say to make them think/do/feel the desired out-take + = I feel let down that air travel isn’t more affordable. Tiger Airways has the lowest operating costs in the category. Tiger Airways delivers consistently cheaper flights. + = Tiger Airways
our positioning key stakeholders our purpose our brand values features priority markets What we are trying to achieve The way we do things What we deliver Who we deliver to Competitive Set our vision our brand personality logo/tagline what we’re not emotional benefits functional benefits 1   2 5 Everyone deserves a reliable, cheaper way to fly. OR/ Tiger Airways delivers consistently cheaper flights. tone of voice 3   4 Jetstar Virgin Blue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tiger Tagline (tba) To provide safe, reliable and convenient point-to-point air travel at the lowest possible price. To become Australia’s preferred domestic carrier. Competitive Passionate Straight forward Pragmatic Genuine Rude Cold ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Affordability Punctuality Reliability Comfortable flying ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Clear, honest and empathetic. Customer champion Efficient Empowering Single-minded Egalitarian
Recommendation ,[object Object],[object Object],[object Object]
Next Steps ,[object Object],[object Object],[object Object],[object Object]
 

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Brand Planning Workshop Findings

  • 1. Tiger Brand Positioning Discussion Paper December 19 th , 2008
  • 2.
  • 3.
  • 5.
  • 6.
  • 7. our positioning key stakeholders our purpose our brand values features priority markets What we are trying to achieve The way we do things What we deliver Who we deliver to Competitive Set our vision our brand personality logo/tagline what we’re not emotional benefits functional benefits 1 2 5 Our competitive focus Groups we should consider in the communications mix Where our focus should be by geographic market and/or target audience/segments. Visual and audio identify and symbols The company’s fundamental reason for existence beyond just making money. A clear and compelling goal that is a unifying focal point for the entire organisation. A statement used internally to articulate our promise to our customers expressed as a differentiated benefit. The company’s essential and enduring tenets, not to be compromised for financial gain or short-term expediency. The character traits that most define our brand. Ensure character traits are clearly defined Attributes that define our service and products Tangible benefits derived from one or more service/ product attributes – the rational ‘what’s in it for me’ for the client Intangible benefits derived from one or more service/ product attributes – the emotional ‘what’s in it for me’ for the client tone of voice You can say the right thing about a product or service but it doesn't guarantee that anybody will listen. How can we say it in a way that people will relate to? 3 4
  • 8.
  • 10.
  • 11.
  • 12.
  • 13. Potential Positioning Support Masterbrand Positioning The Age “improves me” Product/ Service Reliability Empowerment WYSIWYG Price Scheduling Ease/No hassles Which product proof point is the most compelling and differentiating to add to price?
  • 14.
  • 16. Positioning – how it works CONSUMER INSIGHT The thing that you know about the consumer’s mindset that is most relevant to your objective BRAND INSIGHT The thing about your brand that addresses or answers the consumer insight POWERFUL TRUTH The thing we’re going to say to make them think/do/feel the desired out-take + = What about me? I’d like to visit my friends and family too, but I can’t afford it! Tiger Airways consistently delivers low cost, on-time air travel Everyone deserves a reliable, cheaper way to fly. + = Tiger Airways
  • 17. Positioning – how it works CONSUMER INSIGHT The thing that you know about the consumer’s mindset that is most relevant to your objective BRAND INSIGHT The thing about your brand that addresses or answers the consumer insight POWERFUL TRUTH The thing we’re going to say to make them think/do/feel the desired out-take + = I’m sick of paying through the nose for crap service. Tiger Airways consistently delivers low cost, on-time air travel. Everyone deserves a reliable, cheaper way to fly. + = Tiger Airways
  • 18. Positioning – how it works CONSUMER INSIGHT The thing that you know about the consumer’s mindset that is most relevant to your objective BRAND INSIGHT The thing about your brand that addresses or answers the consumer insight POWERFUL TRUTH The thing we’re going to say to make them think/do/feel the desired out-take + = I feel let down that air travel isn’t more affordable. Tiger Airways has the lowest operating costs in the category. Tiger Airways delivers consistently cheaper flights. + = Tiger Airways
  • 19.
  • 20.
  • 21.
  • 22.