Aidan Kirkland has over 5 years of experience in customer service roles. Most recently, he worked as a homeowners service agent at GEICO from February 2015 to December 2015, where he completed training and was promoted to a call center representative handling multiple policies. Prior to GEICO, he worked at McDonald's from August 2013 to December 2014 where he was promoted from crew member to shift manager. He also had a brief role as a sales associate at Plato's Closet from June 2013 to July 2013. Kirkland holds a Property and Casualty license and is ServSafe certified.

1. Aidan Kirkland
201 King Arthurs Way - #302
Fredericksburg, VA 22406
aidan_kirkland@yahoo.com
202.699.1492
February 2015 to December 2015: GEICO
Homeowners service agent – completed GEICO training (billing and
service as well as receiving property and casualty license);
then promoted to permanent call center representative. Serviced
multiple policies throughout shift while following company
specific guidelines, completed some underwriting, answered
billing questions, took payments, and occasionally made outbound
calls to speak with other departments and resolve ongoing
customer issues.
August 2013 – December 2014: McDonald’s
Started as a crew member, promoted to crew trainer, ended as
shift manager; took pre-management classes and ITM (introduction
to management, a college credit), and crew trainer classes.
Enforced hospitality standards and labor cost controls during
shifts.
June 2013 – July 2013: Plato’s Closet
Sales floor associate.
Licenses and certifications
Property and Casualty license.
ServSafe certified, (food safety).