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Why is change so hard?
Agile:MK, November 20, 2017
@MilanJuza
Agile:MK, November 20, 2017
Not everything that is faced can be
changed, but nothing can be changed
until it is faced.
-- James Baldwin
2
Agile:MK, November 20, 2017
Most agile transformations fail.
-- Everyone
3
Agile:MK, November 20, 2017
Six Questions for today...
4
Why change?Q1: Which factorsQ4:
influence success?
What makes changeQ5:
stick?
When can changeQ6:
happen?
What do we wantQ3:
change to be?
How do we react toQ2:
change?
Agile:MK, November 20, 2017
Jim BalsillieMike Lazaridis 5
https://goo.gl/6csLhb
Agile:MK, November 20, 2017 6
Agile:MK, November 20, 2017
2003
BlackBerry smartphone launched. It attracts people who want email as well as a phone on a
mobile device, and its secure network is favoured by companies and governments. RIM
shares quadruple during the year to nearly $15.
October 2007
BlackBerry counts more than 10m subscribers, just months after Apple launches its
iPhone. A month later, Google joins major wireless carriers and handset makers HTC and
Samsung in announcing Android, an open-source operating system for smartphones.
June 2008
RIM shares hit an all-time high of $144.56, before the global stock market meltdown.
February 2009
RIM subscribers top 50m, and the company announces an expansion with thousands of
new jobs.
April 2010
Apple launches the iPad.
It’s 2010 and it’s all good
7
Agile:MK, November 20, 2017
July 2011
The number of iPhone users surpasses those of BlackBerry in the US market. Shares fall
and the company announces it will cut 2,000 jobs
October 2011
BlackBerry users in Europe, the Middle East, Africa, India and South America are hit by a
service outage lasting several days, and shares sink below $25.
November 2011
More than half the smartphones sold worldwide in the third quarter are Android-powered,
some 60.5m units, while BlackBerry sinks to an 11pc market share on sales of 12.7m units.
January 2012
With RIM's share price now below $16 and the company clearly struggling, founders Jim
Balsillie and Mike Lazaridis resign as co-CEOs.
August 2012
BlackBerry announces it is studying "strategic alternatives", including the possibility of
selling off the firm.
February 2017
BlackBerry marketshare drops below 0.0%.
But then...
8
Agile:MK, November 20, 2017
Let’s go back to 2010...
“If we want to
survive, we must
change right now!”
9
https://goo.gl/SJE25a
Agile:MK, November 20, 2017 10
https://goo.gl/Bdr6jk
Agile:MK, November 20, 2017
Why change?
11
Q1:
Agile:MK, November 20, 2017
What is change driven by? What are changes affecting?
Ways of Working
Processes
Culture
Technology
People
Environment
Market
Regulation
Pace
Economy
Politics
Competition
???
12
Agile:MK, November 20, 2017
How do we react to change?
13
Q2:
Agile:MK, November 20, 2017
Kubler-Ross Change Curve
Is it really that simple?
14
https://goo.gl/jMfi6t
Agile:MK, November 20, 2017
What do we want change to be?
15
Q3:
Agile:MK, November 20, 2017
What do we want change to be?
Painless
Sticky
Exciting
Effective
Driven top down
& bottom up
Fast?
Successful
Inclusive
Rewarding
???
16
Transformational?
Agile:MK, November 20, 2017
Which factors influence success?
17
Q4:
Agile:MK, November 20, 2017
Which factors influence success?
Scale & Complexity
Starting
conditions
Management
buy-in
Burning platform?
Feedback loops
(Early) successes
Culture
People
Rewards?
Deciding what
NOT to change
???
18
Agile:MK, November 20, 2017
What makes change stick?
19
Q5:
Agile:MK, November 20, 2017
What makes change stick?
Happiness
Results
Sustained
commitment?
Appreciating that
change is constant
Opportunities
created
Antifragility
Persistence/tenacity
???
Believers/
Advocates
20
Agile:MK, November 20, 2017
When can change happen?
21
Q6:
Agile:MK, November 20, 2017
What do we need for change to happen?
Seeing & Accepting
reality
Open minds
Sponsorship
Understanding ‘Why’
Ownership
Riding on the
same bus
???
Support
Burning
platform?
22
Time
Feedback loops
Agile:MK, November 20, 2017
Pulling it all together
(Or how not to become another Blackberry. Or Kodak. Or Blockbuster. Or Nokia. Or…)
23
Agile:MK, November 20, 2017
THANK YOU!
24
@MilanJuza

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Agile:MK November 2017 - Why is change so hard?

  • 1. Why is change so hard? Agile:MK, November 20, 2017 @MilanJuza
  • 2. Agile:MK, November 20, 2017 Not everything that is faced can be changed, but nothing can be changed until it is faced. -- James Baldwin 2
  • 3. Agile:MK, November 20, 2017 Most agile transformations fail. -- Everyone 3
  • 4. Agile:MK, November 20, 2017 Six Questions for today... 4 Why change?Q1: Which factorsQ4: influence success? What makes changeQ5: stick? When can changeQ6: happen? What do we wantQ3: change to be? How do we react toQ2: change?
  • 5. Agile:MK, November 20, 2017 Jim BalsillieMike Lazaridis 5 https://goo.gl/6csLhb
  • 7. Agile:MK, November 20, 2017 2003 BlackBerry smartphone launched. It attracts people who want email as well as a phone on a mobile device, and its secure network is favoured by companies and governments. RIM shares quadruple during the year to nearly $15. October 2007 BlackBerry counts more than 10m subscribers, just months after Apple launches its iPhone. A month later, Google joins major wireless carriers and handset makers HTC and Samsung in announcing Android, an open-source operating system for smartphones. June 2008 RIM shares hit an all-time high of $144.56, before the global stock market meltdown. February 2009 RIM subscribers top 50m, and the company announces an expansion with thousands of new jobs. April 2010 Apple launches the iPad. It’s 2010 and it’s all good 7
  • 8. Agile:MK, November 20, 2017 July 2011 The number of iPhone users surpasses those of BlackBerry in the US market. Shares fall and the company announces it will cut 2,000 jobs October 2011 BlackBerry users in Europe, the Middle East, Africa, India and South America are hit by a service outage lasting several days, and shares sink below $25. November 2011 More than half the smartphones sold worldwide in the third quarter are Android-powered, some 60.5m units, while BlackBerry sinks to an 11pc market share on sales of 12.7m units. January 2012 With RIM's share price now below $16 and the company clearly struggling, founders Jim Balsillie and Mike Lazaridis resign as co-CEOs. August 2012 BlackBerry announces it is studying "strategic alternatives", including the possibility of selling off the firm. February 2017 BlackBerry marketshare drops below 0.0%. But then... 8
  • 9. Agile:MK, November 20, 2017 Let’s go back to 2010... “If we want to survive, we must change right now!” 9 https://goo.gl/SJE25a
  • 10. Agile:MK, November 20, 2017 10 https://goo.gl/Bdr6jk
  • 11. Agile:MK, November 20, 2017 Why change? 11 Q1:
  • 12. Agile:MK, November 20, 2017 What is change driven by? What are changes affecting? Ways of Working Processes Culture Technology People Environment Market Regulation Pace Economy Politics Competition ??? 12
  • 13. Agile:MK, November 20, 2017 How do we react to change? 13 Q2:
  • 14. Agile:MK, November 20, 2017 Kubler-Ross Change Curve Is it really that simple? 14 https://goo.gl/jMfi6t
  • 15. Agile:MK, November 20, 2017 What do we want change to be? 15 Q3:
  • 16. Agile:MK, November 20, 2017 What do we want change to be? Painless Sticky Exciting Effective Driven top down & bottom up Fast? Successful Inclusive Rewarding ??? 16 Transformational?
  • 17. Agile:MK, November 20, 2017 Which factors influence success? 17 Q4:
  • 18. Agile:MK, November 20, 2017 Which factors influence success? Scale & Complexity Starting conditions Management buy-in Burning platform? Feedback loops (Early) successes Culture People Rewards? Deciding what NOT to change ??? 18
  • 19. Agile:MK, November 20, 2017 What makes change stick? 19 Q5:
  • 20. Agile:MK, November 20, 2017 What makes change stick? Happiness Results Sustained commitment? Appreciating that change is constant Opportunities created Antifragility Persistence/tenacity ??? Believers/ Advocates 20
  • 21. Agile:MK, November 20, 2017 When can change happen? 21 Q6:
  • 22. Agile:MK, November 20, 2017 What do we need for change to happen? Seeing & Accepting reality Open minds Sponsorship Understanding ‘Why’ Ownership Riding on the same bus ??? Support Burning platform? 22 Time Feedback loops
  • 23. Agile:MK, November 20, 2017 Pulling it all together (Or how not to become another Blackberry. Or Kodak. Or Blockbuster. Or Nokia. Or…) 23
  • 24. Agile:MK, November 20, 2017 THANK YOU! 24 @MilanJuza