The document discusses how the US insurance market needs to become more customer-focused by adopting a unified enrollment and distribution platform with a single customer view across all channels. This will allow for improved customer understanding, engagement, and reduced costs. A modern, unified SaaS platform can integrate existing systems while testing thousands of marketing messages in real-time to optimize customer acquisition and retention through personalized experiences. Data analytics are crucial to understand customer behavior and continuously improve the customer experience.
Future of conversational commerce july 2018 lr-compressedFuture Agenda
From Alexa and Siri to the use of chatbots as part of customer service, conversational commerce is already present for many in our everyday lives. This summary PPT examines what has enabled the recent rise, the state of play today, how might it evolve in the future and what the implications are for organisations.
Conversational Commerce Today
As part of work to support Mastercard’s thought leadership position on the Future of Conversational Commerce, unveiled at Money 2020 in June 2018, Future Agenda conducted desk research and a series of expert conversations to better understand the current state of play and to uncover emerging shifts of note.
The future of trusted conversational commerce will be shaped by three inter-related themes. These are:
1. Enhanced Customer Experience - As conversational commerce meets proof points of viability, feasibility and desirability
2. Being Human - As bots (and humans) become more informed, more natural and more helpful, powered by real-time AI and fuelled by organisation-wide accessible flows of data. NLP improvements add other ‘human’ psychological elements, e.g. hesitance.
3. Data’s Richness - As the economic imperative to identify and make best use of data – whether generated or procured from multiple sources - remains at the heart of ecommerce activities. With pervasive AI in place, it’s the data, not the engine that differentiates.
Power to the People: Customer Care and Social MediaCognizant
The growth of social media, including Facebook and Twitter, offers many opportunities for businesses to connect with customers. Nonetheless, most companies still view social media as an extension of their traditional sales and marketing efforts; few are using social media to strengthen customer care and offer customers consistent, seamless and satisfying experiences.
Future of conversational commerce july 2018 lr-compressedFuture Agenda
From Alexa and Siri to the use of chatbots as part of customer service, conversational commerce is already present for many in our everyday lives. This summary PPT examines what has enabled the recent rise, the state of play today, how might it evolve in the future and what the implications are for organisations.
Conversational Commerce Today
As part of work to support Mastercard’s thought leadership position on the Future of Conversational Commerce, unveiled at Money 2020 in June 2018, Future Agenda conducted desk research and a series of expert conversations to better understand the current state of play and to uncover emerging shifts of note.
The future of trusted conversational commerce will be shaped by three inter-related themes. These are:
1. Enhanced Customer Experience - As conversational commerce meets proof points of viability, feasibility and desirability
2. Being Human - As bots (and humans) become more informed, more natural and more helpful, powered by real-time AI and fuelled by organisation-wide accessible flows of data. NLP improvements add other ‘human’ psychological elements, e.g. hesitance.
3. Data’s Richness - As the economic imperative to identify and make best use of data – whether generated or procured from multiple sources - remains at the heart of ecommerce activities. With pervasive AI in place, it’s the data, not the engine that differentiates.
Power to the People: Customer Care and Social MediaCognizant
The growth of social media, including Facebook and Twitter, offers many opportunities for businesses to connect with customers. Nonetheless, most companies still view social media as an extension of their traditional sales and marketing efforts; few are using social media to strengthen customer care and offer customers consistent, seamless and satisfying experiences.
Gary Vaynerchuk's advice can be found here: http://www.youtube.com/watch?v=TLZDzFKKwZw
BBC's Monitor Me can be found here: http://www.youtube.com/watch?v=aJlMwBaGcsk
Third Eye Project can be found here: http://www.youtube.com/watch?v=gbTQb1Hdp6U
The Changing Nature of the Customer Relationship by North HighlanddBrooke Novak
Things have changed with the way the customer experience is enacted. Success has less to do with big strategic decisions and more to do with practical, everyday operational decisions – and then getting them implemented. Customers have more control – much more. Product information, peer reviews and ratings, even competitors are all just a click away. This increased transparency puts brand promises to the test. And, whether you are B2C or B2B, your customers have become accustomed to personalized services, relevant and personalized offers, and customizable capabilities. All on demand. How do you meet these demands – let alone exceed them? This paper explores considerations on how to harness the power of digital information on the front line of the customer relationship to power your competitive edge through to your bottom line.
How Digital Is Quickly Reshaping Customer Experience ProcessesCognizant
By invoking six strategies that reimagine the power of customer support processes, digitally-savvy companies can create unprecedented levels of new business value and significantly elevate customer experience.
The consumer landscape has changed over the last ten years. New digital and mobile platforms and devices have transformed the way consumers interact with the organisations they do business with.
Read our new white paper to understand why cross-channel segmentation is more important than ever to keep up with today's hyper-connected consumers and what are the 8 critical success factors for an effective cross-channel classification.
Employing Analytics to Automate and Optimize Insurance DistributionCognizant
Today's insurers have the opportunity to employ advanced analytics to automate and optimize distribution, analyze and track customer patterns, enhance marketing campaigns, better manage agents and deliver more value to the business and its customers.
The big story behind your big data: Six Practices for Making an Impact with T...Joachim B. Lyon
Text analytics is a powerful technology for drawing out compelling stories and deep insights from millions of customer comments. This study of strategic practices in 12 innovative companies show how customer experience (CX) professionals are using text analytics to change the way they work -- leveraging the customer’s voice to drive innovation and change, and becoming strategic business partners within their organizations.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
The benefits of a predictive online reputation management process, including a robust response mechanism, pay off in averting or smoothing any brand reputation crises. This whitepaper explains how to set up such a reputation management process.
WebRTC (Web Real-Time Communications) is a relatively new technology that provides Web browsers and applications with secure real-time communications capabilities.
It is being hailed as the single biggest disruptor to real-time communications since Voice over Internet Protocol (VoIP), the ability to make telephone calls over the Internet.
This white paper explores how WebRTC-based real-time communications on your Web properties can assist you improve your online customer service and thereby customer experience, customer loyalty and ultimately your bottom line.
It provides a non-technical overview of WebRTC and practical examples of how one can use WebRTC-based real-time communications across numerous industries to improve customer service.
eTail east 2014 Philadelphia - Cross Channel Loyalty Program KruidvatLars Crama
Lars Crama, Director at 2organize, together with Selligent, omnichannel audience engagement solution, explain the multichannel approach and other key success factors of the loyalty program launched by A.S.Watson, the world's largest health, beauty & lifestyle retailer, for its brand Kruidvat in the Benelux.
While more than ever marketers are eager to engage their customers, few Loyalty cards survive. So how has A.S.Watson been able to activate this card active in more than 25% of all households in the Netherlands? Showing great conversions and results?
1. Connect your CRM data. Don’t just collect it and keep it in silos.
2. Invest more in mobile. Mobile targeting and ROI are looking better than ever.
3. Personalize. It’s the big pay-off of all that data and analysis.
4. Measure, measure, measure. Know what works and double down.
5. Be up front about privacy. Consider the other side of targeting.
Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage.
Gary Vaynerchuk's advice can be found here: http://www.youtube.com/watch?v=TLZDzFKKwZw
BBC's Monitor Me can be found here: http://www.youtube.com/watch?v=aJlMwBaGcsk
Third Eye Project can be found here: http://www.youtube.com/watch?v=gbTQb1Hdp6U
The Changing Nature of the Customer Relationship by North HighlanddBrooke Novak
Things have changed with the way the customer experience is enacted. Success has less to do with big strategic decisions and more to do with practical, everyday operational decisions – and then getting them implemented. Customers have more control – much more. Product information, peer reviews and ratings, even competitors are all just a click away. This increased transparency puts brand promises to the test. And, whether you are B2C or B2B, your customers have become accustomed to personalized services, relevant and personalized offers, and customizable capabilities. All on demand. How do you meet these demands – let alone exceed them? This paper explores considerations on how to harness the power of digital information on the front line of the customer relationship to power your competitive edge through to your bottom line.
How Digital Is Quickly Reshaping Customer Experience ProcessesCognizant
By invoking six strategies that reimagine the power of customer support processes, digitally-savvy companies can create unprecedented levels of new business value and significantly elevate customer experience.
The consumer landscape has changed over the last ten years. New digital and mobile platforms and devices have transformed the way consumers interact with the organisations they do business with.
Read our new white paper to understand why cross-channel segmentation is more important than ever to keep up with today's hyper-connected consumers and what are the 8 critical success factors for an effective cross-channel classification.
Employing Analytics to Automate and Optimize Insurance DistributionCognizant
Today's insurers have the opportunity to employ advanced analytics to automate and optimize distribution, analyze and track customer patterns, enhance marketing campaigns, better manage agents and deliver more value to the business and its customers.
The big story behind your big data: Six Practices for Making an Impact with T...Joachim B. Lyon
Text analytics is a powerful technology for drawing out compelling stories and deep insights from millions of customer comments. This study of strategic practices in 12 innovative companies show how customer experience (CX) professionals are using text analytics to change the way they work -- leveraging the customer’s voice to drive innovation and change, and becoming strategic business partners within their organizations.
U.S. Retail Banking: Prescriptions for Channel Integration and BeyondCognizant
To achieve the dual goals of satisfying tech-savvy customers and boosting the bottom line, banks must first lay the foundation for integrated channels and fulfillment processes. Here is how they can embark on this two-laned path.
The benefits of a predictive online reputation management process, including a robust response mechanism, pay off in averting or smoothing any brand reputation crises. This whitepaper explains how to set up such a reputation management process.
WebRTC (Web Real-Time Communications) is a relatively new technology that provides Web browsers and applications with secure real-time communications capabilities.
It is being hailed as the single biggest disruptor to real-time communications since Voice over Internet Protocol (VoIP), the ability to make telephone calls over the Internet.
This white paper explores how WebRTC-based real-time communications on your Web properties can assist you improve your online customer service and thereby customer experience, customer loyalty and ultimately your bottom line.
It provides a non-technical overview of WebRTC and practical examples of how one can use WebRTC-based real-time communications across numerous industries to improve customer service.
eTail east 2014 Philadelphia - Cross Channel Loyalty Program KruidvatLars Crama
Lars Crama, Director at 2organize, together with Selligent, omnichannel audience engagement solution, explain the multichannel approach and other key success factors of the loyalty program launched by A.S.Watson, the world's largest health, beauty & lifestyle retailer, for its brand Kruidvat in the Benelux.
While more than ever marketers are eager to engage their customers, few Loyalty cards survive. So how has A.S.Watson been able to activate this card active in more than 25% of all households in the Netherlands? Showing great conversions and results?
1. Connect your CRM data. Don’t just collect it and keep it in silos.
2. Invest more in mobile. Mobile targeting and ROI are looking better than ever.
3. Personalize. It’s the big pay-off of all that data and analysis.
4. Measure, measure, measure. Know what works and double down.
5. Be up front about privacy. Consider the other side of targeting.
Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage.
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
3 Ways to Drive Growth Using Your Big DataJim Nichols
Most marketers believe that programs powered by big data have the potential to radically improve business and drive
growth. But understanding the potential value of big data – and actually realizing it – are two very different things.
While many brands have invested millions to collect this
valuable marketing intelligence, few CMOs claim to be
maximizing their results with it. While leveraging your
big data to drive sales isn’t necessarily an easy thing, it is
possible – and it doesn’t require years to develop big data
strategies and tactics you can count on to deliver higher
return. In fact, many can reap the benefits in weeks.
Customers Are Channel Neutral: The truth about multi-channel marketingDavid Harkins
Originally written in 2003 as a prediction for what would come to be known as "Omni-Channel marketing."
______
From 2003:
The term "multi-channel marketing" refers to the process of building a customer relationship across two or more marketing or sales channels.The channels are those that are interactive,such as face-to-face,telephone,email,Internet,or perhaps direct mail.These channels provide an organization the opportunity to develop and maintain the brand promise as the customer engages the organization at each point of contact.
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And EngagementQuekelsBaro
Analytics, data, and AI have the potential to enrich marketers’ understanding of their customers’ experiences in order to deliver meaningful, relevant experiences in the future.
191 Castro Street, 2nd Floor, Mountain View, CA 94041 P 6.docxfelicidaddinwoodie
191 Castro Street, 2nd Floor, Mountain View, CA 94041 | P: 650-532-8155 | E: [email protected] | 1
CUSTOMER INTELLIGENCE:
THE KEY TO KEEPING
SAAS/CLOUD CUSTOMERS
There is good news and bad news for software
companies in the shift to the software subscription
model of the Cloud. The good news is that
revenues have become much more predictable and
stable. The bad news is that you have to keep
reselling the sale in order to retain those customer
income streams over time. The good news is that
there is more available data than ever before about
your customers. The bad news is that the data is
scattered all over the company and is therefore not
easily accessible.
The good news is that adding and supporting
application features and functionality is easier to do
in the Cloud. The bad news is that your
competitors will soon be adding those same
features to their applications too. The meaning is
clear. In the SaaS/Cloud business model, what is
really being sold is a relationship rather than
technological features & functions, and keeping that
relationship profitably going for as long as possible is
the core issue for long-term success as SaaS
company.
1
W
hi
te
pa
pe
r
Why should a SaaS company, especially if they think that they’re in their “land-grab” phase and therefore don’t have time
or resources to worry about churn at this point, invest time and money now in building dedicated customer retention
resources?
SaaS-Capital, a provider of debt-based growth capital for SaaS companies, answers the question. Churn is a cumulative
beast. The income that you lost last quarter continues to be lost next year and the year after. Consider their model of
two SaaS companies. Both sell only software subscriptions; no other income conduit is included. Both sign 10 new
customers per month @ $1,000.00 each. Both spend $120K per month on sales & marketing to acquire those
relationships (CAC). The only difference between them is that one has a customer retention rate of 95%; the other’s
only 80%. At the end of 5 years, the difference in bottom-line company valuation between the two was $15 million
dollars. Along the way, the company with the 95% retention rate also had increased revenues to work with, up to $24K
per month. That’s a lot of money – your money – both now and later.
THE HUGE COST OF CHURN
THE NEED TO KNOW
To make the initial sale, you needed to know quite a
bit about your prospective customer. What were
their business needs and requirements? Who were
the decision makers and influencers? What were
the timetable and the budget factors? All of that
knowledge and more made the signature on the
first contract possible. To get the renewal
signatures, however, you’ll have to keep that data up
to date and to add to it. Customer Intelligence is a
process that can’t have an end. It’s what you don’t
know about your customer relationships that can
cause you to lose them.
If the key ...
To succeed companies should extend their visions of the customer journey beyond the front-end experience and take a deep dive through all major processes that touch the customer such as order-to-cash, availability-to-promise, plan-to-manufacture, overall supply-chain management as well as the underlying technology architecture.
Today’s customers aren’t interested in just buying products or services. They buy experiences. The best companies build communities to create relationships with customers that extend long after their initial purchase.
Mass marketing yields less and less from more and more as the number of marketing channels for communication and distribution increase in numbers. Predictive analytics finds the patterns that help to identify the clusters of customers more likely to respond to specific messages and offers.
Similar to Afinium White Paper - It's All About the Customer June 2014 (20)
Listen to the keynote address and hear about the latest developments from Rachana Ananthakrishnan and Ian Foster who review the updates to the Globus Platform and Service, and the relevance of Globus to the scientific community as an automation platform to accelerate scientific discovery.
Understanding Globus Data Transfers with NetSageGlobus
NetSage is an open privacy-aware network measurement, analysis, and visualization service designed to help end-users visualize and reason about large data transfers. NetSage traditionally has used a combination of passive measurements, including SNMP and flow data, as well as active measurements, mainly perfSONAR, to provide longitudinal network performance data visualization. It has been deployed by dozens of networks world wide, and is supported domestically by the Engagement and Performance Operations Center (EPOC), NSF #2328479. We have recently expanded the NetSage data sources to include logs for Globus data transfers, following the same privacy-preserving approach as for Flow data. Using the logs for the Texas Advanced Computing Center (TACC) as an example, this talk will walk through several different example use cases that NetSage can answer, including: Who is using Globus to share data with my institution, and what kind of performance are they able to achieve? How many transfers has Globus supported for us? Which sites are we sharing the most data with, and how is that changing over time? How is my site using Globus to move data internally, and what kind of performance do we see for those transfers? What percentage of data transfers at my institution used Globus, and how did the overall data transfer performance compare to the Globus users?
How Does XfilesPro Ensure Security While Sharing Documents in Salesforce?XfilesPro
Worried about document security while sharing them in Salesforce? Fret no more! Here are the top-notch security standards XfilesPro upholds to ensure strong security for your Salesforce documents while sharing with internal or external people.
To learn more, read the blog: https://www.xfilespro.com/how-does-xfilespro-make-document-sharing-secure-and-seamless-in-salesforce/
Paketo Buildpacks : la meilleure façon de construire des images OCI? DevopsDa...Anthony Dahanne
Les Buildpacks existent depuis plus de 10 ans ! D’abord, ils étaient utilisés pour détecter et construire une application avant de la déployer sur certains PaaS. Ensuite, nous avons pu créer des images Docker (OCI) avec leur dernière génération, les Cloud Native Buildpacks (CNCF en incubation). Sont-ils une bonne alternative au Dockerfile ? Que sont les buildpacks Paketo ? Quelles communautés les soutiennent et comment ?
Venez le découvrir lors de cette session ignite
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
SOCRadar Research Team: Latest Activities of IntelBrokerSOCRadar
The European Union Agency for Law Enforcement Cooperation (Europol) has suffered an alleged data breach after a notorious threat actor claimed to have exfiltrated data from its systems. Infamous data leaker IntelBroker posted on the even more infamous BreachForums hacking forum, saying that Europol suffered a data breach this month.
The alleged breach affected Europol agencies CCSE, EC3, Europol Platform for Experts, Law Enforcement Forum, and SIRIUS. Infiltration of these entities can disrupt ongoing investigations and compromise sensitive intelligence shared among international law enforcement agencies.
However, this is neither the first nor the last activity of IntekBroker. We have compiled for you what happened in the last few days. To track such hacker activities on dark web sources like hacker forums, private Telegram channels, and other hidden platforms where cyber threats often originate, you can check SOCRadar’s Dark Web News.
Stay Informed on Threat Actors’ Activity on the Dark Web with SOCRadar!
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...Hivelance Technology
Cryptocurrency trading bots are computer programs designed to automate buying, selling, and managing cryptocurrency transactions. These bots utilize advanced algorithms and machine learning techniques to analyze market data, identify trading opportunities, and execute trades on behalf of their users. By automating the decision-making process, crypto trading bots can react to market changes faster than human traders
Hivelance, a leading provider of cryptocurrency trading bot development services, stands out as the premier choice for crypto traders and developers. Hivelance boasts a team of seasoned cryptocurrency experts and software engineers who deeply understand the crypto market and the latest trends in automated trading, Hivelance leverages the latest technologies and tools in the industry, including advanced AI and machine learning algorithms, to create highly efficient and adaptable crypto trading bots
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
Globus Compute wth IRI Workflows - GlobusWorld 2024Globus
As part of the DOE Integrated Research Infrastructure (IRI) program, NERSC at Lawrence Berkeley National Lab and ALCF at Argonne National Lab are working closely with General Atomics on accelerating the computing requirements of the DIII-D experiment. As part of the work the team is investigating ways to speedup the time to solution for many different parts of the DIII-D workflow including how they run jobs on HPC systems. One of these routes is looking at Globus Compute as a way to replace the current method for managing tasks and we describe a brief proof of concept showing how Globus Compute could help to schedule jobs and be a tool to connect compute at different facilities.
Why React Native as a Strategic Advantage for Startup Innovation.pdfayushiqss
Do you know that React Native is being increasingly adopted by startups as well as big companies in the mobile app development industry? Big names like Facebook, Instagram, and Pinterest have already integrated this robust open-source framework.
In fact, according to a report by Statista, the number of React Native developers has been steadily increasing over the years, reaching an estimated 1.9 million by the end of 2024. This means that the demand for this framework in the job market has been growing making it a valuable skill.
But what makes React Native so popular for mobile application development? It offers excellent cross-platform capabilities among other benefits. This way, with React Native, developers can write code once and run it on both iOS and Android devices thus saving time and resources leading to shorter development cycles hence faster time-to-market for your app.
Let’s take the example of a startup, which wanted to release their app on both iOS and Android at once. Through the use of React Native they managed to create an app and bring it into the market within a very short period. This helped them gain an advantage over their competitors because they had access to a large user base who were able to generate revenue quickly for them.
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Exploring Innovations in Data Repository Solutions - Insights from the U.S. G...Globus
The U.S. Geological Survey (USGS) has made substantial investments in meeting evolving scientific, technical, and policy driven demands on storing, managing, and delivering data. As these demands continue to grow in complexity and scale, the USGS must continue to explore innovative solutions to improve its management, curation, sharing, delivering, and preservation approaches for large-scale research data. Supporting these needs, the USGS has partnered with the University of Chicago-Globus to research and develop advanced repository components and workflows leveraging its current investment in Globus. The primary outcome of this partnership includes the development of a prototype enterprise repository, driven by USGS Data Release requirements, through exploration and implementation of the entire suite of the Globus platform offerings, including Globus Flow, Globus Auth, Globus Transfer, and Globus Search. This presentation will provide insights into this research partnership, introduce the unique requirements and challenges being addressed and provide relevant project progress.
Modern design is crucial in today's digital environment, and this is especially true for SharePoint intranets. The design of these digital hubs is critical to user engagement and productivity enhancement. They are the cornerstone of internal collaboration and interaction within enterprises.
Strategies for Successful Data Migration Tools.pptxvarshanayak241
Data migration is a complex but essential task for organizations aiming to modernize their IT infrastructure and leverage new technologies. By understanding common challenges and implementing these strategies, businesses can achieve a successful migration with minimal disruption. Data Migration Tool like Ask On Data play a pivotal role in this journey, offering features that streamline the process, ensure data integrity, and maintain security. With the right approach and tools, organizations can turn the challenge of data migration into an opportunity for growth and innovation.
TROUBLESHOOTING 9 TYPES OF OUTOFMEMORYERRORTier1 app
Even though at surface level ‘java.lang.OutOfMemoryError’ appears as one single error; underlyingly there are 9 types of OutOfMemoryError. Each type of OutOfMemoryError has different causes, diagnosis approaches and solutions. This session equips you with the knowledge, tools, and techniques needed to troubleshoot and conquer OutOfMemoryError in all its forms, ensuring smoother, more efficient Java applications.
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
The Earth System Grid Federation (ESGF) is a global network of data servers that archives and distributes the planet’s largest collection of Earth system model output for thousands of climate and environmental scientists worldwide. Many of these petabyte-scale data archives are located in proximity to large high-performance computing (HPC) or cloud computing resources, but the primary workflow for data users consists of transferring data, and applying computations on a different system. As a part of the ESGF 2.0 US project (funded by the United States Department of Energy Office of Science), we developed pre-defined data workflows, which can be run on-demand, capable of applying many data reduction and data analysis to the large ESGF data archives, transferring only the resultant analysis (ex. visualizations, smaller data files). In this talk, we will showcase a few of these workflows, highlighting how Globus Flows can be used for petabyte-scale climate analysis.
Providing Globus Services to Users of JASMIN for Environmental Data AnalysisGlobus
JASMIN is the UK’s high-performance data analysis platform for environmental science, operated by STFC on behalf of the UK Natural Environment Research Council (NERC). In addition to its role in hosting the CEDA Archive (NERC’s long-term repository for climate, atmospheric science & Earth observation data in the UK), JASMIN provides a collaborative platform to a community of around 2,000 scientists in the UK and beyond, providing nearly 400 environmental science projects with working space, compute resources and tools to facilitate their work. High-performance data transfer into and out of JASMIN has always been a key feature, with many scientists bringing model outputs from supercomputers elsewhere in the UK, to analyse against observational or other model data in the CEDA Archive. A growing number of JASMIN users are now realising the benefits of using the Globus service to provide reliable and efficient data movement and other tasks in this and other contexts. Further use cases involve long-distance (intercontinental) transfers to and from JASMIN, and collecting results from a mobile atmospheric radar system, pushing data to JASMIN via a lightweight Globus deployment. We provide details of how Globus fits into our current infrastructure, our experience of the recent migration to GCSv5.4, and of our interest in developing use of the wider ecosystem of Globus services for the benefit of our user community.
Software Engineering, Software Consulting, Tech Lead.
Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Security,
Spring Transaction, Spring MVC,
Log4j, REST/SOAP WEB-SERVICES.
Developing Distributed High-performance Computing Capabilities of an Open Sci...Globus
COVID-19 had an unprecedented impact on scientific collaboration. The pandemic and its broad response from the scientific community has forged new relationships among public health practitioners, mathematical modelers, and scientific computing specialists, while revealing critical gaps in exploiting advanced computing systems to support urgent decision making. Informed by our team’s work in applying high-performance computing in support of public health decision makers during the COVID-19 pandemic, we present how Globus technologies are enabling the development of an open science platform for robust epidemic analysis, with the goal of collaborative, secure, distributed, on-demand, and fast time-to-solution analyses to support public health.
Developing Distributed High-performance Computing Capabilities of an Open Sci...
Afinium White Paper - It's All About the Customer June 2014
1.
1
It’s
ALL
about
the
customer
The
US
insurance
market
needs
to
change
to
adopt
a
customer-‐focused
approach
and
to
create
a
more
engaging
and
personal
user
experience.
Multi–channel
distribution
is
key,
and
requires
a
new
and
unified
enrollment
and
distribution
platform
with
a
single
customer
view,
shared
and
coordinated
enterprise
content
management,
business
rules,
data
analytics,
and
predictive
modeling.
Modern
technology
solutions
allow
the
legacy
divide
of
front
and
back-‐office
to
be
seamless,
to
be
shared
and
updated
online,
with
enhanced
customer
self-‐service
reducing
the
need
for
data
input,
improving
customer
response,
reducing
costs
and
creating
lasting
efficiencies.
A
unified
SaaS
platform
that
can
join
up
rather
than
replace
existing
systems
and
share
data
and
content
can
vastly
improve
customer
understanding
and
engagement,
whilst
substantially
reducing
data
processing
costs.
The
same
SaaS
platform
can
easily
be
re-‐configured
and
branded
to
provide
multi-‐channel
marketing
and
distribution
for
worksite,
affinity,
direct
to
consumer
and
agent
assisted
sales
with
the
significant
advantage
of
a
unified
customer
view
across
ALL
channels.
Unlike
other
more
customer-‐focused
markets,
the
insurance
industry
seems
to
have
taken,
literally,
Harry
Truman’s
words:
“If
you
can’t
convince
them,
confuse
them.”
So
how
do
you
convince
customers
to
buy
insurance
without
the
help
of
a
sales
agent?
Customer
data,
analytics,
and
the
ability
to
‘test
and
learn’
are
all
essential,
as
without
them
it
is
not
to
accurately
measure
results
or
to
make
continuous
improvements.
It's
possible
to
conduct
'test
and
learn'
in
real
time,
such
that
thousands
of
marketing
messages
can
be
tested
across
different
customer
groups
to
optimize
ROI.
And
because
any
number
of
marketing
messages
and
combinations
can
be
created,
supported
and
tested
concurrently,
self-‐learning
algorithms
can
do
the
analytics
for
you,
continuously
monitoring
results,
learning
what
works
best,
and
favoring
the
messages
that
deliver
the
best
results.
The
goal
of
real-‐time
data
analytics
and
content
management
is
to
steer
and
influence
customer
behavior
in
the
same
way
that
a
knowledgeable
sales
person
would.
The
benefits
of
getting
it
right
are
substantial,
regardless
of
the
distribution
channel,
as
ultimately
Insurance
Carriers,
brokers
and
customers
have
the
same
interests.
The
difficulty
until
now
has
been
creating
a
unified
platform
that
can
join
the
dots
and
create
a
more
efficient
market,
built
around
the
customer.
2.
2
The
reality
in
the
new
digital
age
is
that
customers
will
quickly
vote
with
their
feet,
leaving
and
not
returning
when
a
customer
engagement
experience
is
poor
and
impersonal.
Even
worse,
they
may
post
negative
feedback
on
social
media
sites.
The
acid
test
is
the
number
of
customers
purchasing
and
recommending
your
site,
and
how
this
improves
over
time.
Afinium
believes:
‘If
you
can’t
measure
it
you
can’t
fix
it’,
and
this
is
the
essence
of
customer
centricity
and
engagement.
Data,
analytics
and
customer
insights
are
critical
to
understanding
and
improving
the
customer
experience,
and
increasing
sales.
Engaging
in
a
dialogue
with
reality
(customer
data)
is
the
essence
of
this.
There’s
much
talk
about
Big
Data
-‐it’s
everywhere-‐
and
has
become
something
of
a
buzzword.
Even
the
insurance
industry,
which
has
lagged
behind
other
sectors
like
Fast
Moving
Consumer
Goods
(FMCG),
has
finally
woken
up
to
its
importance.
But
there
are
several
challenges
to
using
data
effectively
to
drive
revenue:
A. There
is
so
much
data,
not
just
traditional
data
but
behavioral
data
and
data
exhaust,
the
footprint
left
by
customers
and
advisors
as
they
interact.
How
do
you
collect
it,
what
parts
are
important,
what
should
be
retained
and
what
discarded?
Many
insurance
carriers
have
legacy
systems
and
have
limited
ability
to
interface
directly
with
customers.
Many
also
use
outsourced
enrollment
solutions,
often
managed
by
TPAs
or
brokers.
So,
customer
data,
which
has
the
greatest
value,
may
not
be
available
without
change.
B. The
next
challenge
is
finding
the
relationships
and
patterns
in
the
data
that
will
lead
to
valuable
insights,
directly
measurable
results
and
ROI.
C. Data
is
most
valuable
when
it
can
be
acted
upon
immediately
to
steer
and
influence
client
behavior.
Its
value
decreases
with
time.
It’s
the
data
insights,
the
nuggets
of
gold
hidden
inside
corporate
vaults
that
are
so
valuable.
D. The
ultimate
goal
is
to
collect
and
analyze
data
in
real
time,
and
use
this
to
steer
and
influence
‘live’
customer
behavior,
for
instance
during
the
sales
or
enrollment
window,
or
during
a
marketing
campaign
as
clients
interact
with
your
websites
and
inquire
about
products
and
services.
The
ability
to
collect
and
analyze
data,
and
to
use
these
insights
and
learnings
to
change
web
content,
prices,
process
and
even
call
center
interaction,
is
equivalent
to
winning
the
Nobel
Prize
in
marketing.
However,
within
highly
regulated
industries
like
US
financial
services
the
additional
challenge
is
ensuring
that
the
personalized
content
and
policy
information,
including
the
correct
compliance,
legal
and
state
consent
wordings
are
also
delivered.
So
scalable
distribution
requires
a
unified
distribution
and
enrollment
platform
with
shared
enterprise
wide
content
management,
AND
a
configurable
rules
engine
to
provide
guaranteed
compliance
across
millions
of
web
interactions,
even
though
the
language,
content,
and
price
points
of
each
one
may
be
uniquely
personal
to
that
customer
or
group.
3.
3
The
solution
The
good
news
is
that
setting
this
up
is
not
as
difficult
as
it
sounds.
Rather
than
replacing
legacy
systems,
Afinium's
Stream
web-‐interface
makes
it
simple
and
easy
to
connect
them.
Rather
like
the
plumbing
in
a
house,
it
can
join
disparate
systems
to
allow
data
to
flow
seamlessly,
further
reducing
data
processing
costs,
whilst
creating
a
single
view
of
the
customer.
Stream
can
use
this
data
to
dramatically
enhance
the
customer
experience
with
existing
website
sites
and
enrollment
systems,
and
to
create
new
branded
web
sites.
Stream
becomes
the
enterprise
wide,
shared,
customer-‐facing
content
management
and
enrollment
solution.
As
a
secure
cloud-‐based
solution
it’s
quick
to
set
up,
and
completely
configurable.
This
allows
insurance
carriers
to
follow
the
same
processes,
to
link
and
share
data
with
legacy
and
third
party
systems,
while
maintaining
complete
control
of
data
and
content
management,
and
being
able
to
respond
immediately
to
sales
opportunities
before
they
are
lost.
Stream
is
a
Configurable
Market
place
for
carriers
and
distributors,
which
allows
you
to
put
your
customers
and
brokers
at
the
very
center
of
what
you
do
by
joining
your
internal
and
external
data
and
software
points
to
create
unity
and
customer
intelligence.
Stream
becomes
the
central
point
for
client
and
web
interactions,
data
and
analytics,
replicating
existing
sales
and
enrollment
sites,
and
allowing
real
time
content
so
be
served
based
on
‘live’
data
analytics.
It
allows
‘test
and
learn’,
such
that
thousands
of
marketing
messages
can
be
tested
concurrently
across
different
customer
groups,
providing
valuable
insights,
and
allowing
the
most
effective
marketing
message
to
be
delivered
each
time
based
on
client
interactions
and
behavior.
As
a
result
sales
and
marketing
ROI
are
guaranteed
to
improve.
After
all,
the
market
never
lies.
For
more
information
contact:
Robert.paterson@afinium.com
or
Jim.ouimet@afinium.com
4.
4
WHO ARE AFINIUM?
Afinium was established in 2012 as a result of the acquisition of two former software
companies and personnel that have spent over 20 years in creating CRM systems
and programs for a wide variety of sectors and industries spanning Asia, Europe and
the Americas
MANAGEMENT TEAM
•Robert Paterson, Chairman. 25 years in financial services & software development
in the UK and USA. Created the leading web-based employee benefits platform in
the UK (Mybenefits), which was later sold to Aegon. Co-founder in Afinium,
•Matthew Hooper, CEO. 30 years in sales and marketing. Left Diageo in 1989 to
found Interfocus Group, building it in to a £85 million, top UK 10 marketing agency,
with global blue chip clients, selling in 2003. Ex-Chairman of MAA, Co-founder in
Afinium.
•Andrew Allsopp, Chief Technical Officer. 15 years in technology sector including 9
years in financial services designing technology solutions initially with AEGON Benefit
Solutions as CTO 1999 – 2006. software architect for FleX 2006 – 2008. Co-founder in
Afinium.
•Markus Rafferty, Deputy Chief Technical Officer. Over 10 years in the Technology
sector. Senior and lead Developer for leading UK online retailer my-wardrobe.com,
CTO for Bright Network
•James Ouimet, President Marketing and Sales. 30 years in financial services.
Director, Personal Insurance Marketing at Metropolitan Life Insurance Company,
President & CEO at Kentucky Home Mutual Life Insurance Company. Vice President
Brokerage Sales - Medical Life Insurance Company leaving in 2005 to start. James
Consulting Group – Owner/Consultant. Co –founder in Afinium.
•Roslyn Hurt-Steverson - Senior USA Project Manager. 18 years in insurance &
financial services; 5 years in the public and non-profit sectors. Information
Technology Project Coordinator at AIG in Employee Benefits, Affinity Benefits and
Voluntary/Worksite Benefits, 2002-2013. PMI-Certified Project Manager.
5.
5
What is Stream?
Stream is a unified self-service, rules based, enterprise SAAS platform that allows the
delivery of any number of sophisticated and regulated financial products in a highly
customer centric, personalized and compliant manner to any number of end users
simultaneously. It provides seamless distribution, marketing and enrolment capability
across Affinity groups and Associations, as well as Worksite and Direct to Consumer.
With the inbuilt ability to analyze customer and behavioral data in ‘real time’ it can
steer and influence purchase behaviour such that it optimizes sales and marketing
performance. Stream’s ability to work across different business units provides greatly
enhanced data quality, analytics and market insights that can be applied enterprise
wide and instantaneously.
With no requirement for bespoke vendor software development or IT skills to
operate, Stream delivers 99% of what a Customer requires to better their business,
out of the box.
Stream allows users to:
Build and Manage Sites More Efficiently:
• Create and manage any number of individually branded Affinity groups and
Associations on a single unified technology platform that allows immediate changes
and updates to be published to individual web sites, products, TPA’s, or across the
group.
• After the initial set up / training websites can be created in hours, and changes
made in minutes without requiring IT or external support.
• Flexibility to create Exchange type websites with guided product selection, eligibility,
pricing and recommendations, and educational tools to facilitate sales.
• Give certain rights/permissions to people or departments to create, or review
creation of client portals.
• Work collaboratively, saving time and money, by delegating management/
publishing rights to compliance, marketing, TPAs, Associations.
• Work automatically (and self-optimizes) on any platform, pc, mobile, tablet etc.
• Integrate with call centers / TPAs / live chat/ and share enrollment data to allow
remote completion of partial applications.
• Allows ALL data to be saved and re-visited, including real time alerts and reports to
allow immediate follow up and recover lost sales.
• Create compliant e-signature, on pc, tablet, or phone.
6.
6
Differentiate / Increase Sales:
• New business tool – create new web portals for Associations / direct marketing with
better user experience, more functionality, data analytics and marketing
functionality.
• Increase sales by offering insurance products in a highly customer-centric,
personalized, and compliant manner, and to any number of consumers
simultaneously.
• Stream any content of rich media in any format (i.e. video), as well as avatars and
guided help, to enhance each customer experience.
• Make real- time changes to communications content, layout and products to
optimize sales & marketing ROI for each person based upon previous outcomes.
• Make immediate changes to compliance updates, state consent notices, prices,
marketing messages and offers, review these changes, and go ‘live’ at the push of a
button.
• Conduct ‘test and learn marketing’ in a live environment using different messages
and automatically deliver ‘best’ message to optimize marketing ROI.
• Use Stream’s inbuilt algorithms and reporting to optimize sales and marketing or
export data and analytics for further analysis.
• Provide detailed analytics/ ROI and information and recommendations to TPAs and
Associations based on what works best.
• To identify eligibility, calculate pricing, and provide personal reasons why a customer
may wish to purchase additional products or coverage (up sales and cross-sales) in
the way that the TPA’s best sales person would.
• Carve out ’real estate’ on the portal for Customer’s client use, i.e. for internal
messaging, association member communications.
• Provide every TPA with their own unique websites, and each end user with their own
personal portal to keep policies, make a claim, receive news, marketing offers and
updates etc.
Improve Performance and Sales:
• Quickly set up / self-configure new cases/sites without technical or IT support, saving
time and money.
• Allow any nominated users to make ‘controlled’ self-service changes for greater
speed and efficiency.
• Rapid census data up-load, with reflective questioning to identify product eligibility,
personalize communication, price, underwriting and the enrollment experience for
each customer.
• Optimize sales even during ‘live’ open enrollments using inbuilt data analytics and
self-learning algorithms.
• Inbuilt ‘Test and Learn’ allows multiple messages / content / rich media or screen
layouts to be tested concurrently thousands of times to optimize products and
7.
7
marketing, creating hugely valuable insights that will lead to continuously improved
ROI.
• Ability to report on whatever you want, data, transactions, behavior, trends,
customer insights etc., and export data for further analysis. Then upload any ‘big
data’ insights into Stream to test and validate in the real market.
Simplify Admin & Data Processing:
• Through APIs, allow for any census / customer data to be pre-loaded, interrogate
underwriting, integrate with Call Centers, social media, send client and behavioral
data in any format to anywhere, for though processing, data analytics, marketing,
reporting etc.
• Map the customer data to carrier PDFs, whilst sending the data electronically for
through processing / policy issue, therefore avoiding the need for the customer, TPA
or carrier to re-key ANY data.
• Middleware and data configuration tools can join up the front and back office by
allowing faster re-configuration of sales / enrollment processes, and allow data to be
mapped in any format to allow simplified integration with legacy / third party
systems.
Stream is the most flexible and advanced platform on the market, designed to meet
the demands of both today’s business and end users. It allows for the creation of
numerous branded websites that deliver one to one personalized relevant
communication focused on improving marketing and sales ROI, and reducing costs
through better systems and data integration.