The Advanced Certificate in Emergency Dispatch Operations is a fully accredited security course designed for security professionals who are required to work in Security Monitoring or Dispatch centres.
Professional security dispatchers are vital to security company operations and are responsible for ensuring that security officers attend to incidents and emergencies in a timely manner.
Many dispatchers have little or no formal training and this reflects on a company’s image in providing a professional security response service.
This programme will develop the core skills needed to assess and react instinctively to a serious incident. The training is both practical and realistic, with the best chance of success, when the unexpected happens.
Day 1
Understanding Your Equipment
Effective Radio Communications
Conversation Management and Control
Day 2
Dispatch Techniques
Prioritizing Emergency Calls
Dealing With Stress in A Security Environment
Language Issues
Day 3
Effective Reporting and Recording of Information
Map Reading and Understanding GPS
Basic Radio Equipment Fault Diagnosis
10 ways how drones will change the worldThomas Gorski
The document discusses how drones are changing the world in 10 different ways such as film production, sports, crime prevention, security, motor sports, logistics, real estate, agriculture, transportation, and personal experiences. It then describes the drone services a company called AIRTEAM provides, which include video, photos, editing, inspections, and 3D mapping for industries like real estate, construction, agriculture, and events. Contact information is provided for the company's senior manager and founder.
Emily Caryl Ingram is a local mortgage lender with 15 years of experience as a loan originator, processor, and underwriter. She has a bachelor's degree in mathematics and serves on the boards of the Jefferson County Home Builders Association and Real Estate Professionals for Affordable Housing. Her presentation outlines developing a mindset and plan to make the most of one's time by eliminating distractions, allocating tasks, and delegating responsibilities to a "board of directors." She emphasizes inviting new business through positive self-talk and authentic engagement rather than allowing oneself to be too busy.
Get Admissions Info From Local Schools The first step to becoming a 911 Dispatcher is to collect admissions information from local schools offering degrees in criminal justice. Choose a few schools below and click Get Admissions.
Pinku Kumar is a senior applications support analyst at Citi Bank in Singapore with over 8 years of IT experience. He has expertise in Oracle, UNIX, shell scripting, C++, and monitoring tools like ITRS Geneos. At his current role, he supports the real-time monitoring of applications, hardware, and data. Previously, he worked as a technical lead and senior software engineer on projects involving core banking applications, digital TV systems, and pharmacovigilance software. He has strong skills in databases, programming languages, and operating systems.
The document provides an overview of various FHA loan programs offered through Affinity Lending Group including standard FHA, FHA jumbo, FHA streamline, and FHA secure programs. It outlines eligibility guidelines, underwriting guidelines, and other details of the programs. Affinity Lending Group has been assisting first-time homebuyers and those needing down payment assistance since 2003 through these FHA loan options.
El documento describe varios problemas que enfrentan las escuelas hoy en día, como contar con maestros no calificados, problemas de calidad educativa, y asignaturas con poco tiempo. También propone formas de enfrentar estos problemas como flexibilizar los planes de estudio, admitir solo maestros capacitados, y adaptar el tiempo de clases a las necesidades de las asignaturas. Explica que para determinar la eficiencia de una escuela, esta debe estar adecuada a las necesidades educativas y no personales, y debe establecer metas, plan
El documento lista varios temas relacionados con el sistema educativo nacional y la gestión escolar que una persona debería aprender, incluyendo los tipos de evaluación, la estructura del sistema educativo, los lineamientos para escuelas de calidad, y los estándares de desempeño docente y de gestión.
Information Governance & Records Management in the Age of Big Data360 BSI
22 - 26 July 2019 Kuala Lumpur, Malaysia
29 Sept - 03 Oct 2019 Dubai, UAE
This training consists of two workshops:
Workshop 1: Governance, Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Upon completing Workshop 1, you will be able to:
Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
Understand different models of Information Governance and how to create good Governance in your organisation
Know how to improve the quality of your data, documents and records
Understand why and how to find out what information you hold
Ensure that your Information Governance is fit for purpose
Create or update retention schedules, business classification schemes, and file plans
Operate a regular information review & disposal process to comply with laws & regulations and to reduce costs & risks to your organisation
Manage your organisation’s archives
Ensure that paper and digital documents are managed to the same standards
Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
Design and manage an Information Management Project
Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
Understand and manage Changes to your Information processes and systems
Select software, hardware and suppliers using a transparent, objective process
Manage suppliers (contractors, consultants) to ge the best value for your money
Communicate to your stakeholders throughout the organisation
10 ways how drones will change the worldThomas Gorski
The document discusses how drones are changing the world in 10 different ways such as film production, sports, crime prevention, security, motor sports, logistics, real estate, agriculture, transportation, and personal experiences. It then describes the drone services a company called AIRTEAM provides, which include video, photos, editing, inspections, and 3D mapping for industries like real estate, construction, agriculture, and events. Contact information is provided for the company's senior manager and founder.
Emily Caryl Ingram is a local mortgage lender with 15 years of experience as a loan originator, processor, and underwriter. She has a bachelor's degree in mathematics and serves on the boards of the Jefferson County Home Builders Association and Real Estate Professionals for Affordable Housing. Her presentation outlines developing a mindset and plan to make the most of one's time by eliminating distractions, allocating tasks, and delegating responsibilities to a "board of directors." She emphasizes inviting new business through positive self-talk and authentic engagement rather than allowing oneself to be too busy.
Get Admissions Info From Local Schools The first step to becoming a 911 Dispatcher is to collect admissions information from local schools offering degrees in criminal justice. Choose a few schools below and click Get Admissions.
Pinku Kumar is a senior applications support analyst at Citi Bank in Singapore with over 8 years of IT experience. He has expertise in Oracle, UNIX, shell scripting, C++, and monitoring tools like ITRS Geneos. At his current role, he supports the real-time monitoring of applications, hardware, and data. Previously, he worked as a technical lead and senior software engineer on projects involving core banking applications, digital TV systems, and pharmacovigilance software. He has strong skills in databases, programming languages, and operating systems.
The document provides an overview of various FHA loan programs offered through Affinity Lending Group including standard FHA, FHA jumbo, FHA streamline, and FHA secure programs. It outlines eligibility guidelines, underwriting guidelines, and other details of the programs. Affinity Lending Group has been assisting first-time homebuyers and those needing down payment assistance since 2003 through these FHA loan options.
El documento describe varios problemas que enfrentan las escuelas hoy en día, como contar con maestros no calificados, problemas de calidad educativa, y asignaturas con poco tiempo. También propone formas de enfrentar estos problemas como flexibilizar los planes de estudio, admitir solo maestros capacitados, y adaptar el tiempo de clases a las necesidades de las asignaturas. Explica que para determinar la eficiencia de una escuela, esta debe estar adecuada a las necesidades educativas y no personales, y debe establecer metas, plan
El documento lista varios temas relacionados con el sistema educativo nacional y la gestión escolar que una persona debería aprender, incluyendo los tipos de evaluación, la estructura del sistema educativo, los lineamientos para escuelas de calidad, y los estándares de desempeño docente y de gestión.
Information Governance & Records Management in the Age of Big Data360 BSI
22 - 26 July 2019 Kuala Lumpur, Malaysia
29 Sept - 03 Oct 2019 Dubai, UAE
This training consists of two workshops:
Workshop 1: Governance, Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Upon completing Workshop 1, you will be able to:
Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
Understand different models of Information Governance and how to create good Governance in your organisation
Know how to improve the quality of your data, documents and records
Understand why and how to find out what information you hold
Ensure that your Information Governance is fit for purpose
Create or update retention schedules, business classification schemes, and file plans
Operate a regular information review & disposal process to comply with laws & regulations and to reduce costs & risks to your organisation
Manage your organisation’s archives
Ensure that paper and digital documents are managed to the same standards
Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
Design and manage an Information Management Project
Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
Understand and manage Changes to your Information processes and systems
Select software, hardware and suppliers using a transparent, objective process
Manage suppliers (contractors, consultants) to ge the best value for your money
Communicate to your stakeholders throughout the organisation
IT Security Architecture & Leadership, 03 - 06 March 2019 Dubai, UAE360 BSI
Mark T. Edmead is an experienced IT security and compliance consultant with over 30 years of experience in computer systems architecture, information security, project management, and IT auditing. He has extensive knowledge in areas such as IT security, auditing, governance, and regulatory compliance. Edmead provides consulting services to organizations, including conducting internal audits and assessments of critical systems and applications, preparing risk assessments, and reporting findings to management. He has trained many Fortune 500 companies in information and network security topics.
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will give you understanding, tools and templates to manage information according to laws and regulations. Tools and Skills for Information Managers introduces practical learning of Project Management, Risk Management, Change Management, Procurement, Supplier Management, and Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file plans
- Operate a regular information review and disposal process to comply with laws and regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will
give you understanding, tools and templates to manage information according to laws
and regulations.
Tools and Skills for Information Managers introduces practical learning of Project
Management, Risk Management, Change Management, Procurement, Supplier Management, and
Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created
and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file
plans
- Operate a regular information review and disposal process to comply with laws and
regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your
Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing,
professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and
professional report?
Effective Technical Report Writing will provide you with the exact skills to write
technical reports and proposals that are informative, persuasive, clear and
professional.
Contact Kris at kris@360bsi.com for further details.
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will give you understanding, tools and templates to manage information according to laws and regulations.
Tools and Skills for Information Managers introduces practical learning of Project Management, Risk Management, Change Management, Procurement, Supplier Management, and Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file plans
- Operate a regular information review and disposal process to comply with laws and regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Operational Auditing: Principles and Techniques for a Changing World 07 - 08 ...360 BSI
To succeed in today’s challenging environment, for-profit and non-profit organizations alike must operate with efficiency and economy in mind.
Operational Auditing explores current and emerging trends and issues across industry sectors. You will learn proven techniques to audit an organization's operations; verify the alignment of people, processes and systems; and through exercises learn how to apply the new skills acquired.
Course Participants will learn how to:
• Collect and analyze operational information and data
• Audit an organization’s operations
• Communicate with audit teams
• Identify problem areas & assess risk
• Eliminate wastage & operational redundancies
• Develop solutions & recommend best courses of action
• Detect quality issues
• Avoid conflicts of interest & overcome resistance to change
Contact kris@360bsi.com to register today!
Cybersecurity Management: Preventing Data Breaches in the Age of Big Data, 25...360 BSI
Mark T. Edmead is an experienced IT security and compliance consultant with over 30 years of experience in computer systems architecture, information security, project management, and regulatory compliance. He has extensive knowledge in areas such as IT security, auditing, governance standards, and compliance regulations. Edmead provides consulting services to organizations, conducting security assessments, audits, and risk analyses to help clients strengthen their security postures and meet compliance requirements.
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Advanced Certificate in Live Streaming & Tracking 07 - 09 Nov 2017 Dubai, UAE360 BSI
The Advanced Certificate in Live Streaming & Tracking is specifically designed to train Security and Incident Response team in managing and responding to incidents and emergencies in real time.
One of the biggest present day issue facing security and incident response managers is the ability to have accurate and first-hand information quickly so that decisions can be made to respond effectively.
Security and Incident Response Managers often rely on third-hand information and it is not until much later in the response that they fully understand the actual situation.
Course participants will be able to :
• develop skills in using various new technologies in communication during a critical situation and emergencies
• learn the best strategy in sending real-time information to control centre,headquarters and among team members
• using powerful tracking and streaming tool during routine, patrolling, observation, surveillance and evenmonitoring suspect etc.
• communicate effectively in emergency situations
• effectively using live streaming audio-video, tracking and messaging during major incidents
• improve self-confidence in handling scenarios and day-to-day routine
• develop their leadership skill
• prevent loss of life and damage to critical infrastructure
WHO SHOULD ATTEND
- Security Professionals, Heads, Managers
- Risk Management specialists
- Emergency Response Team
- Emergency Dispatch Personnel
- First Responders
- Plant Security Head, Managers, Incharge
- Former and serving police investigators
- Facility Managers
- Investigation officers & others
Contact us to register today!
This course covers effective strategies, techniques, systems, polices, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
In today’s world and further into the digital future, all organizations face an ever-increasing number of information-related security challenges and risks against a backdrop of increasing national and global compliance, and audit standards and legislation.
Cybersecurity is the protection of data from theft and damage, business information, people’s identities, and how all businesses can be better equipped to work more safely in an increasingly online world where sensitive and personal information is stored, shared, and communicated.
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. Participants will develop key skills and core competencies that will allow them to meet the ever-changing information security demands of the 21st century.
Course Participants will:
Understand today’s and tomorrow’s cybersecurity and cybercrime threats, issues, and risks; how to set up policies, train users, create strategies, and implement systems and tools to help protect data, information and people’s identities
Manage the growing volume of confidential, sensitive business information and data to protect, keep safe, and communicate securely against a backdrop of increasing cyber threats, as well as privacy, legal, and compliance regulations
Develop strategies and ways of working to improve detection of cybersecurity threats and improve information compliance
Understand the security-related international information compliance and regulations, including industry specific standards
Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cybersecurity
Who should attend:
Vice Presidents, Directors, General Managers
Chief Information Officers
Chief Security Officers
Chief Information Security Officers
Chief Technology Officers
Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment, IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Business Continuity Planning
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia360 BSI
The document provides testimonials from past participants of a technical report writing training course. It summarizes the background and qualifications of the course facilitator, Tim North. It also outlines the course content, which focuses on how to write technical reports and proposals that are clear, informative, and persuasive for different audiences. Participants will receive a comprehensive training manual to apply the skills after completing the course.
This course covers effective strategies, techniques, systems, polices, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
In today’s world and further into the digital future, all organizations face an ever-increasing number of information-related security challenges and risks against a backdrop of increasing national and global compliance, and audit standards and legislation.
Cybersecurity is the protection of data from theft and damage, business information, people’s identities, and how all businesses can be better equipped to work more safely in an increasingly online world where sensitive and personal information is stored, shared, and communicated.
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. Participants will develop key skills and core competencies that will allow them to meet the ever-changing information security demands of the 21st century.
Course Participants will:
Understand today’s and tomorrow’s cybersecurity and cybercrime threats, issues, and risks; how to set up policies, train users, create strategies, and implement systems and tools to help protect data, information and people’s identities
Manage the growing volume of confidential, sensitive business information and data to protect, keep safe, and communicate securely against a backdrop of increasing cyber threats, as well as privacy, legal, and compliance regulations
Develop strategies and ways of working to improve detection of cybersecurity threats and improve information compliance
Understand the security-related international information compliance and regulations, including industry specific standards
Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cybersecurity
Who should attend:
Vice Presidents, Directors, General Managers
Chief Information Officers
Chief Security Officers
Chief Information Security Officers
Chief Technology Officers
Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment, IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Business Continuity Planning
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Document Management, Security & Retention 08 - 09 March 2017 Kuala Lumpur, Ma...360 BSI
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Effective Technical Report Writing 08 - 09 March 2017 Kuala Lumpur, Malaysia360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Fraud Control & the COSO 2013 Framework 20 - 23 February 2017 Kuala Lumpur, M...360 BSI
This 4 Day Program will help organizations to detect & control Fraud & utilize the COSO 2013 Framework to Improve Internal Controls and Organizational Effectiveness.
Part 1:
Fraud Control: Preventing & Detecting Fraud (Day 1 - Day 2)
Course participants will learn the fundamentals of fraud, identify troublesome conditions and be able to incorporate that knowledge into their process design, risk assessments and control activities.
Workshop Benefits:
-Identify Red Flags of Potential Fraud
-Key Tools for Fraud Detection
-Self Assessment of Existing Controls
-Fraud Auditing Procedures
-Proactive Techniques to Fraud Detection
-5 Key Pillars of Fraud Control
-Effective Ethics Training programs
-Develop Whistleblowing programs
-11 Key Steps to Fraud Prevention
Part 2:
The COSO 2013 Internal Control integrated Framework (Day 3 - Day 4)
Improving Internal Controls and Organizational Effectiveness
In this interactive two-day program, you will learn how this principles-based approach can be deployed successfully in your organization. Participants will examine the implications for business leaders, process owners, managers, and both internal and external auditors.
Workshop Benefits:
-Identify Control & Process weaknesses
-Key Tools to implement & evaluate COSO
-Improve Operational Efficiency
-Effective Corporate Governance
-4 Principles of Risk Assessment
-Design & Implement Internal Controls
-Improve Coordination & Communication
-3 Principles of Control Activities
-Develop Suitable Monitoring Activities
-Get handy reference checklists
WHO SHOULD ATTEND
-Company Chairman & Directors
-Business Directors
-Department heads
-Internal and external auditors
-Compliance officers
-Process Improvement specialists
-Government regulators
-Strategic planners
-Corporate Governance personnel
-Risk Managers
-HR Directors
-Legal Counsels & Advisors
-Fraud analysts
Contact kris@360bsi.com to register your seats.
Document Management, Security & Retention 17 - 18 October 2016 Kuala Lumpur, ...360 BSI
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
This document provides testimonials from past participants of Tim North's Effective Technical Report Writing training course. The testimonials praise the course for being comprehensive, clearly delivered, and suitable for a wide range of professionals. Tim North is introduced as an experienced training facilitator with over 20 years of experience teaching technical writing skills. The course aims to teach participants how to write technical reports and proposals that are informative, persuasive, clear and professional.
IT Security Architecture & Leadership, 03 - 06 March 2019 Dubai, UAE360 BSI
Mark T. Edmead is an experienced IT security and compliance consultant with over 30 years of experience in computer systems architecture, information security, project management, and IT auditing. He has extensive knowledge in areas such as IT security, auditing, governance, and regulatory compliance. Edmead provides consulting services to organizations, including conducting internal audits and assessments of critical systems and applications, preparing risk assessments, and reporting findings to management. He has trained many Fortune 500 companies in information and network security topics.
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will give you understanding, tools and templates to manage information according to laws and regulations. Tools and Skills for Information Managers introduces practical learning of Project Management, Risk Management, Change Management, Procurement, Supplier Management, and Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file plans
- Operate a regular information review and disposal process to comply with laws and regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will
give you understanding, tools and templates to manage information according to laws
and regulations.
Tools and Skills for Information Managers introduces practical learning of Project
Management, Risk Management, Change Management, Procurement, Supplier Management, and
Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created
and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file
plans
- Operate a regular information review and disposal process to comply with laws and
regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your
Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing,
professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and
professional report?
Effective Technical Report Writing will provide you with the exact skills to write
technical reports and proposals that are informative, persuasive, clear and
professional.
Contact Kris at kris@360bsi.com for further details.
Document & Records Management in the Age of Big Data: Tools & Skills for Info...360 BSI
This training consists of two workshops:
Workshop 1: Document & Records Management in the Age of Big Data (Day 1 - Day 3)
Workshop 2: Tools & Skills for Information Managers (Day 4 - Day 5)
Document & Records Management in the Age of Big Data is a complete program and will give you understanding, tools and templates to manage information according to laws and regulations.
Tools and Skills for Information Managers introduces practical learning of Project Management, Risk Management, Change Management, Procurement, Supplier Management, and Communications.
Upon completing Workshop 1, you will be able to:
- Understand how data (and Big Data), documents, records and information are created and managed as information and knowledge
- Know how to improve the quality of your data, documents and records
- Ensure that your Information Governance is fit for purpose
- Understand why and how to find out what information you hold
- Create or update retention schedules, business classification schemes, and file plans
- Operate a regular information review and disposal process to comply with laws and regulations and to reduce risk to your organisation
- Use templates and workflows to improve user compliance
- Manage your organisation’s archives
- Ensure that paper and digital documents are managed to the same standards
- Reduce and manage the flood of email and social media
Upon completing Workshop 2, you will be able to:
- Design and manage an Information Management Project
- Identify, assess and manage Risks to your Project, to your Information, or to your Information Quality
- Understand and manage Changes to your Information processes and systems
- Select software, hardware and suppliers using a transparent, objective process
- Manage suppliers (contractors, consultants) to get the best value for your money
- Communicate to your stakeholders throughout the organisation
To register, contact kris@360bsi.com
Operational Auditing: Principles and Techniques for a Changing World 07 - 08 ...360 BSI
To succeed in today’s challenging environment, for-profit and non-profit organizations alike must operate with efficiency and economy in mind.
Operational Auditing explores current and emerging trends and issues across industry sectors. You will learn proven techniques to audit an organization's operations; verify the alignment of people, processes and systems; and through exercises learn how to apply the new skills acquired.
Course Participants will learn how to:
• Collect and analyze operational information and data
• Audit an organization’s operations
• Communicate with audit teams
• Identify problem areas & assess risk
• Eliminate wastage & operational redundancies
• Develop solutions & recommend best courses of action
• Detect quality issues
• Avoid conflicts of interest & overcome resistance to change
Contact kris@360bsi.com to register today!
Cybersecurity Management: Preventing Data Breaches in the Age of Big Data, 25...360 BSI
Mark T. Edmead is an experienced IT security and compliance consultant with over 30 years of experience in computer systems architecture, information security, project management, and regulatory compliance. He has extensive knowledge in areas such as IT security, auditing, governance standards, and compliance regulations. Edmead provides consulting services to organizations, conducting security assessments, audits, and risk analyses to help clients strengthen their security postures and meet compliance requirements.
Effective Technical Report Writing 05 - 06 February 2018 Kuala Lumpur / 06 - ...360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Advanced Certificate in Live Streaming & Tracking 07 - 09 Nov 2017 Dubai, UAE360 BSI
The Advanced Certificate in Live Streaming & Tracking is specifically designed to train Security and Incident Response team in managing and responding to incidents and emergencies in real time.
One of the biggest present day issue facing security and incident response managers is the ability to have accurate and first-hand information quickly so that decisions can be made to respond effectively.
Security and Incident Response Managers often rely on third-hand information and it is not until much later in the response that they fully understand the actual situation.
Course participants will be able to :
• develop skills in using various new technologies in communication during a critical situation and emergencies
• learn the best strategy in sending real-time information to control centre,headquarters and among team members
• using powerful tracking and streaming tool during routine, patrolling, observation, surveillance and evenmonitoring suspect etc.
• communicate effectively in emergency situations
• effectively using live streaming audio-video, tracking and messaging during major incidents
• improve self-confidence in handling scenarios and day-to-day routine
• develop their leadership skill
• prevent loss of life and damage to critical infrastructure
WHO SHOULD ATTEND
- Security Professionals, Heads, Managers
- Risk Management specialists
- Emergency Response Team
- Emergency Dispatch Personnel
- First Responders
- Plant Security Head, Managers, Incharge
- Former and serving police investigators
- Facility Managers
- Investigation officers & others
Contact us to register today!
This course covers effective strategies, techniques, systems, polices, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
In today’s world and further into the digital future, all organizations face an ever-increasing number of information-related security challenges and risks against a backdrop of increasing national and global compliance, and audit standards and legislation.
Cybersecurity is the protection of data from theft and damage, business information, people’s identities, and how all businesses can be better equipped to work more safely in an increasingly online world where sensitive and personal information is stored, shared, and communicated.
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. Participants will develop key skills and core competencies that will allow them to meet the ever-changing information security demands of the 21st century.
Course Participants will:
Understand today’s and tomorrow’s cybersecurity and cybercrime threats, issues, and risks; how to set up policies, train users, create strategies, and implement systems and tools to help protect data, information and people’s identities
Manage the growing volume of confidential, sensitive business information and data to protect, keep safe, and communicate securely against a backdrop of increasing cyber threats, as well as privacy, legal, and compliance regulations
Develop strategies and ways of working to improve detection of cybersecurity threats and improve information compliance
Understand the security-related international information compliance and regulations, including industry specific standards
Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cybersecurity
Who should attend:
Vice Presidents, Directors, General Managers
Chief Information Officers
Chief Security Officers
Chief Information Security Officers
Chief Technology Officers
Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment, IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Business Continuity Planning
Effective Technical Report Writing 08 - 09 November 2017 Kuala Lumpur, Malaysia360 BSI
The document provides testimonials from past participants of a technical report writing training course. It summarizes the background and qualifications of the course facilitator, Tim North. It also outlines the course content, which focuses on how to write technical reports and proposals that are clear, informative, and persuasive for different audiences. Participants will receive a comprehensive training manual to apply the skills after completing the course.
This course covers effective strategies, techniques, systems, polices, and procedures to establish stronger cybersecurity and cybercrime controls, reduce operational risk, and improve online working whilst covering international best practices, ISO standards, compliance, audit, and industry regulations.
In today’s world and further into the digital future, all organizations face an ever-increasing number of information-related security challenges and risks against a backdrop of increasing national and global compliance, and audit standards and legislation.
Cybersecurity is the protection of data from theft and damage, business information, people’s identities, and how all businesses can be better equipped to work more safely in an increasingly online world where sensitive and personal information is stored, shared, and communicated.
This 4 day intensive training workshop addresses the latest concerns on IT infrastructure and cybersecurity. Participants will develop key skills and core competencies that will allow them to meet the ever-changing information security demands of the 21st century.
Course Participants will:
Understand today’s and tomorrow’s cybersecurity and cybercrime threats, issues, and risks; how to set up policies, train users, create strategies, and implement systems and tools to help protect data, information and people’s identities
Manage the growing volume of confidential, sensitive business information and data to protect, keep safe, and communicate securely against a backdrop of increasing cyber threats, as well as privacy, legal, and compliance regulations
Develop strategies and ways of working to improve detection of cybersecurity threats and improve information compliance
Understand the security-related international information compliance and regulations, including industry specific standards
Expand the expertise of personnel involved in developing skills and knowledge in the latest techniques, processes, and systems on cybersecurity
Who should attend:
Vice Presidents, Directors, General Managers
Chief Information Officers
Chief Security Officers
Chief Information Security Officers
Chief Technology Officers
Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment, IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Business Continuity Planning
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Document Management, Security & Retention 08 - 09 March 2017 Kuala Lumpur, Ma...360 BSI
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
Effective Technical Report Writing 08 - 09 March 2017 Kuala Lumpur, Malaysia360 BSI
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Have you had a formal or professional training on Technical Report writing before?
Have you experienced any difficulties to put your work, ideas & proposals in writing, professionally?
Have you had any of your reports being rejected or not understood?
Have you always wanted to impress your readers & superiors with a clear and professional report?
Effective Technical Report Writing will provide you with the exact skills to write technical reports and proposals that are informative, persuasive, clear and professional.
Contact Kris at kris@360bsi.com for further details.
Fraud Control & the COSO 2013 Framework 20 - 23 February 2017 Kuala Lumpur, M...360 BSI
This 4 Day Program will help organizations to detect & control Fraud & utilize the COSO 2013 Framework to Improve Internal Controls and Organizational Effectiveness.
Part 1:
Fraud Control: Preventing & Detecting Fraud (Day 1 - Day 2)
Course participants will learn the fundamentals of fraud, identify troublesome conditions and be able to incorporate that knowledge into their process design, risk assessments and control activities.
Workshop Benefits:
-Identify Red Flags of Potential Fraud
-Key Tools for Fraud Detection
-Self Assessment of Existing Controls
-Fraud Auditing Procedures
-Proactive Techniques to Fraud Detection
-5 Key Pillars of Fraud Control
-Effective Ethics Training programs
-Develop Whistleblowing programs
-11 Key Steps to Fraud Prevention
Part 2:
The COSO 2013 Internal Control integrated Framework (Day 3 - Day 4)
Improving Internal Controls and Organizational Effectiveness
In this interactive two-day program, you will learn how this principles-based approach can be deployed successfully in your organization. Participants will examine the implications for business leaders, process owners, managers, and both internal and external auditors.
Workshop Benefits:
-Identify Control & Process weaknesses
-Key Tools to implement & evaluate COSO
-Improve Operational Efficiency
-Effective Corporate Governance
-4 Principles of Risk Assessment
-Design & Implement Internal Controls
-Improve Coordination & Communication
-3 Principles of Control Activities
-Develop Suitable Monitoring Activities
-Get handy reference checklists
WHO SHOULD ATTEND
-Company Chairman & Directors
-Business Directors
-Department heads
-Internal and external auditors
-Compliance officers
-Process Improvement specialists
-Government regulators
-Strategic planners
-Corporate Governance personnel
-Risk Managers
-HR Directors
-Legal Counsels & Advisors
-Fraud analysts
Contact kris@360bsi.com to register your seats.
Document Management, Security & Retention 17 - 18 October 2016 Kuala Lumpur, ...360 BSI
Document Management, Security and Retention addresses the problems that all organisations have:
- Too much information
- Too much cost to store and manage emails, documents and data
- Hard to find the right information when you need it
- Information is lost, misplaced, or stolen
- Staff resign or retire, taking vital knowledge with them
This course will look at practical ways in document management, such as adding the right metadata to your documents, filing them in structured systems, securing them from loss, alteration or theft, and finding the right document when you need it.
Upon completing this course, you will be able to:
- Control access to documents, protect them from damage or loss, and detect any breaches of your system
- Label documents so that they can be found when they are needed
- File documents safely and securely
- Decide when and how to destroy obsolete documents
- Save significant costs in time and money
WHO SHOULD ATTEND
- CEOs, CFOs, CIOs, COOs
- Company Secretaries, Legal officers
- Finance & HR Managers
- Information and Knowledge officers
- Document controllers
- Quality and Risk managers
- Staff responsible for administering or managing documents, filing & information processes
- Staff responsible for documents in Case-related or Project-related organisations
Contact Kris at kris@360bsi.com for further details.
This document provides testimonials from past participants of Tim North's Effective Technical Report Writing training course. The testimonials praise the course for being comprehensive, clearly delivered, and suitable for a wide range of professionals. Tim North is introduced as an experienced training facilitator with over 20 years of experience teaching technical writing skills. The course aims to teach participants how to write technical reports and proposals that are informative, persuasive, clear and professional.
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
Enhancing Adoption of AI in Agri-food: IntroductionCor Verdouw
Introduction to the Panel on: Pathways and Challenges: AI-Driven Technology in Agri-Food, AI4Food, University of Guelph
“Enhancing Adoption of AI in Agri-food: a Path Forward”, 18 June 2024
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Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
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Efficient PHP Development Solutions for Dynamic Web ApplicationsHarwinder Singh
Unlock the full potential of your web projects with our expert PHP development solutions. From robust backend systems to dynamic front-end interfaces, we deliver scalable, secure, and high-performance applications tailored to your needs. Trust our skilled team to transform your ideas into reality with custom PHP programming, ensuring seamless functionality and a superior user experience.
2. COURSE
CONTENT
ALL SESSIONS WILL BE
THEORY AND PRACTICAL BASED
DAY1 UNDERSTANDING YOUR EQUIPMENT
How the dispatchers’ radio equipment works and the layout of radio panels
EFFECTIVE RADIO COMMUNICATIONS
Dispatchers must communicate with security officers in the correct manner
using good communication skills. We will look at the available ways to
effectively communicate with your security team. WHY THIS EVENT
CONVERSATION MANAGEMENT AND CONTROL This programme will develop the core skills
Managing a radio conversation can be challenging in some situations. needed to assess and react instinctively to a
Sometimes dispatchers are speaking with officers who are in a stressful serious incident. The training is both practical
situation or unable to talk clearly due to the environment they are in. and realistic, with the best chance of success,
You will discover methods to manage conversations to gain maximum when the unexpected happens.
information from your officers.
You will explore some new management
strategies in the security environment and be
DAY2 DISPATCH TECHNIQUES able emphasize on the importance in
Techniques for dispatching including incident management and allocation of communication and teamwork.
officers to jobs will be demonstrated in a practical situation.
The Advanced Certificate in Emergency Dispatch
PRIORITIZING EMERGENCY CALLS & Control Center Operations course is designed
Dispatchers learn how to prioritise the attendance of officers at an incident. and delivered for any industry where there is a
We will examine techniques to determine what needs to be attended to first. potential risk to their employees or infrastructure
DEALING WITH STRESS IN A SECURITY ENVIRONMENT from internal & external threats.
The Security Industry is a stressful environment which if not managed Some areas could include:
correctly can cause wrong decisions to be made placing others in danger.
We will look at simple techniques to manage and reduce stress. Plants, Refinery, Chemical Storage, Power
Station – Bombing, Leakage, Explosion,
LANGUAGE ISSUES others Railways, underground rails, Airports,
Many companies use English as the language in their security operations. Ports - Accident with numerous people
When glish is a second language there is a tendency for some officers to use
their first language in tense or emergency situations. Delegates will be shown Water Authorities, Government Building –
how to communicate effectively in these types of situations. Contamination of Water Supply, Threat to
water supply, Terrorism, Major Incident,
PRACTICAL EXERCISE: Collapse, and more.
Exercise on effective radio communications
DAY3 EFFECTIVE REPORTING AND RECORDING OF INFORMATION
A major part of a Dispatch Officer job is to keep records of events. During
serious incidents these records and notes, including recordings of dispatch
calls can be requested in court or by senior management. Delegates will
participate in practical note taking exercises using a technique called
‘Information Slicing” to ensure accurate notes are maintained.
MAP READING AND UNDERSTANDING GPS
Dispatchers must have a good area knowledge of their refinery, warehouse or
community. A simple grid system demonstration will assist dispatchers in
knowing their area so they can correctly identify incident areas and dispatch
security officers to the correct location.
BASIC RADIO EQUIPMENT FAULT DIAGNOSIS
Sometimes, equipment failures occur especially during emergency situations. WHO SHOULD ATTEND
Delegates will be trained in identifying basic equipment faults or how to set up
temporary equipment so that communication can be maintained with their All Emergency Dispatch Personnel
security officers. Security Directors, Head, Managers
Building & Facility Managers, Owners
Risk Managers
The enclosed information is a general overview of the course we offer. However Emergency Response Team
each course can be tailored to suit individual client needs. The type of scenario Plant Security Head, Managers, Incharge
training and resources utilised is dependent upon environmental, legal and Security vendors and houses
geographical constraints. Investigation officers & others
COURSE SCHEDULE
COVERAGE 8.00 Registration & Coffee/Tea
Regulatory Environments Risk Analysis 8.30 Workshop commences
Communications: Problems and Solutions Occupational health and safety
Failure to Identify Hazards Response Management Plans 10.00 - 10.20 Morning coffee/tea
What is Operator error Designing Reporting Systems 12.30 - 13.30 Lunch
Handling Stress in a Response Critical Incident Staff Selection 14.40 - 15.00 Afternoon coffee/tea
FEMA Threat Media Management
Vulnerability Assessment Investigation Techniques 16.00 End of day
2