Introduction into Microsoft Azure Cognitive Services and how to integrate and leverage the powerful features of the API within Dynamics 365

1. Microsoft Dynamics 365 User Group
Welcome!
Meeting will begin shortly.

2. Microsoft Dynamics 365 User Group
Agenda
8:00 – 8:30 Registration and Networking
8:30 – 8:35 Welcome & House Keeping
8:35 – 8:40 Microsoft Notice Board
8:40 – 9:15 The Main Show – Making Dynamics 365 Smart
9.15 – 9.25 ISV
9:25 – 9:30 Open Mic: General Q&A

3. Microsoft Dynamics 365 User Group
Your User Group Committee
Andrew
Ly
Chairman,
President
Sam
Fernando
Customer Voice &
ISV Manager
Brock
Sperryn
Membership
Manager
Jonathon De
Conno
Photo
Manager
Neeraj
Kapoor
Just 1 Tip
Manager
Marcus
d'Assumpcao
Microsoft
Representative

4. Microsoft Dynamics 365 User Group
House Keeping
• In case of evacuation:​
• Alert Alarm (beep beep - warning
sound)
• Evacuation Alarm (whoop whoop –
faster sound, keeps going)
• The lifts are not used at the time of an
evacuation. (The lifts will be shut off
and controlled by Emergency Service
team)

5. Microsoft Dynamics 365 User Group
Evacuation Point

6. Microsoft Dynamics 365 User Group
Notice Board
Marcus D’Assumpcao
Microsoft Corporate Account Manager

7. Microsoft Dynamics 365 User Group
Main Show
Making Dynamics 365 Smart
Sam Fernando (Senior Dynamics Solutions Architect)

8. Microsoft Dynamics 365 User Group
Demo

9. Microsoft Dynamics 365 User Group
Under the hood

10. Microsoft Dynamics 365 User Group
Under the hood

11. Microsoft Dynamics 365 User Group
Microsoft Cognitive Services
• Started as a Microsoft Garage project “Project Oxford”
• Abstract set of APIs
• Powered by Azure Machine Learning platform
• Easy to use APIs
• Comprehensive documentation & sample codes
• Evolving portfolio
• Free pricing tiers
• Built by experts at Microsoft Research, Bing & Azure

12. Microsoft Dynamics 365 User Group

13. Microsoft Dynamics 365 User Group

14. Microsoft Dynamics 365 User Group
How do you make CRM Smart?
• Learn more about your customers
• Sell more services/products
• Engage better
• Act based on trends
• Understand the surrounding
• much more….

15. Microsoft Dynamics 365 User Group
Potential use cases
• Contractor tracking
• Asset Tracking
• Website content/comment moderation
• Multilingual customer service
• Badge-less event registration
• Customer service kiosk

16. Microsoft Dynamics 365 User Group

17. Microsoft Dynamics 365 User Group
Accessing the API
• Plugins
• Web Resources
• JavaScript
• Workflows
• Cloud or On Prem

18. Microsoft Dynamics 365 User Group
How to get started?
• Setup Azure Subscription
• Subscribe to Cognitive Service Products
• Find Sample Code in MSDN
• Refer to Documentation

19. Microsoft Dynamics 365 User Group
Extended reading..
• Cognitive Framework
https://azure.microsoft.com/en-us/services/cognitive-services/
• Language API
http://bit.ly/1VXa4YF
• Face API
http://bit.ly/2v1Jt7a
• Knowledge API
http://bit.ly/2xouSPQ

20. Microsoft Dynamics 365 User Group
Thank you!

21. Microsoft Dynamics 365 User Group
ISV
Insights by InsideView
Neeraj Kapoor (Business Analysis Capability Lead)

22. Microsoft Dynamics 365 User Group
92%
of buyers ignore
unsolicited calls
58%
of sales reps are not
prepared
7%
of the sales reps get
a 2nd meeting
Sales Challenges
Source: boomerang

23. Microsoft Dynamics 365 User Group
Sell Effectively with Insights
Right Company Right MessageRight People
Increase Lead Quality
Decrease Lead Qualification time
Increase Win rate
Data Connections Insights

24. Microsoft Dynamics 365 User Group
Insights

25. Microsoft Dynamics 365 User Group
Insights

26. Microsoft Dynamics 365 User Group
Get it now from Appsource

27. Microsoft Dynamics 365 User Group
Q&A