My presentation from the Digital Workplace Conference in Sydney, August 2019. I spoke about Amazon Lex, Connect and Alexa and how they can be used in your apps
The document discusses Amazon Connect and Amazon Lex, two Amazon Web Services for building conversational interfaces and contact centers. It provides an overview of the services' key features and benefits, such as being cloud-based, scalable, and allowing development of chatbots and call centers within minutes. Examples are given of how customers are using the services around the world. Pricing models are also summarized for Amazon Connect and Amazon Lex.
Evolving Customer Experience with Amazon Connect, An AI based Contact Centre ...Amazon Web Services
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights.
Speaker: Zoe Pelbart, Account Manager, AWS Public Sector
This document summarizes a presentation about Amazon Connect. It discusses how Amazon built its own contact center solution after finding that existing products could not meet its needs to support over 70,000 customer service agents across dozens of languages and countries. The presentation then highlights key features of Amazon Connect, including its scalability, cost effectiveness, automation capabilities, analytics, and mobility. It also shares how Los Angeles County implemented Amazon Connect to improve customer experience, agent productivity, and reduce annual costs by 60% compared to its legacy infrastructure.
Improving Customer Experience with Amazon Connect – The AI Driven Contact Cen...Amazon Web Services
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre, and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights. With speech and text analytics, you can pick up on emerging service-related trends before they get escalated or identify and address a potential widespread problem at its inception.
Amazon Connect delivers personalized customer experience for your contact centerAmazon Web Services
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Use AI to create better customer experiences. Support contact centre modernization, conversational interfaces, crowd analytics, process automation, and content moderation with AI and ML.
1) Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a contact center without having to worry about underlying infrastructure costs or maintenance.
2) It allows creating contact flows without coding by using a drag-and-drop editor. Agents can begin taking calls within minutes.
3) Amazon Connect has a pay-as-you-go pricing model with no minimum fees, based on per-minute usage for calls and phone numbers. It provides analytics to visualize agent performance and operational efficiency.
Create a Virtual Concierge Using Amazon Sumerian: Deep Dive - SRV333 - Chicag...Amazon Web Services
In this talk, we review the challenges of adding a virtual character to AR/VR applications and highlight how Amazon Sumerian solves these challenges. We discuss leading use cases and demonstrate how customers are creating dynamic, interactive virtual concierges using Sumerian hosts integrated with various AWS technologies, such as Amazon Polly, Amazon Lex, Amazon Rekognition, and AWS Lambda.
The document discusses Amazon Connect and Amazon Lex, two Amazon Web Services for building conversational interfaces and contact centers. It provides an overview of the services' key features and benefits, such as being cloud-based, scalable, and allowing development of chatbots and call centers within minutes. Examples are given of how customers are using the services around the world. Pricing models are also summarized for Amazon Connect and Amazon Lex.
Evolving Customer Experience with Amazon Connect, An AI based Contact Centre ...Amazon Web Services
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights.
Speaker: Zoe Pelbart, Account Manager, AWS Public Sector
This document summarizes a presentation about Amazon Connect. It discusses how Amazon built its own contact center solution after finding that existing products could not meet its needs to support over 70,000 customer service agents across dozens of languages and countries. The presentation then highlights key features of Amazon Connect, including its scalability, cost effectiveness, automation capabilities, analytics, and mobility. It also shares how Los Angeles County implemented Amazon Connect to improve customer experience, agent productivity, and reduce annual costs by 60% compared to its legacy infrastructure.
Improving Customer Experience with Amazon Connect – The AI Driven Contact Cen...Amazon Web Services
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre, and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights. With speech and text analytics, you can pick up on emerging service-related trends before they get escalated or identify and address a potential widespread problem at its inception.
Amazon Connect delivers personalized customer experience for your contact centerAmazon Web Services
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Use AI to create better customer experiences. Support contact centre modernization, conversational interfaces, crowd analytics, process automation, and content moderation with AI and ML.
1) Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a contact center without having to worry about underlying infrastructure costs or maintenance.
2) It allows creating contact flows without coding by using a drag-and-drop editor. Agents can begin taking calls within minutes.
3) Amazon Connect has a pay-as-you-go pricing model with no minimum fees, based on per-minute usage for calls and phone numbers. It provides analytics to visualize agent performance and operational efficiency.
Create a Virtual Concierge Using Amazon Sumerian: Deep Dive - SRV333 - Chicag...Amazon Web Services
In this talk, we review the challenges of adding a virtual character to AR/VR applications and highlight how Amazon Sumerian solves these challenges. We discuss leading use cases and demonstrate how customers are creating dynamic, interactive virtual concierges using Sumerian hosts integrated with various AWS technologies, such as Amazon Polly, Amazon Lex, Amazon Rekognition, and AWS Lambda.
Aggiungi funzionalita AI alle tue applicazioni con gli Amazon AIAmazon Web Services
The document discusses Amazon AI services and how they can add artificial intelligence capabilities to applications. It provides an overview of Amazon's machine learning stack and portfolio of AI services, including Amazon Forecast for time series forecasting, Amazon Personalize for recommendations, Amazon Rekognition for image and video analysis, Amazon Textract for document text extraction, Amazon Comprehend for natural language processing, and Amazon Polly and Amazon Lex for conversational interfaces. Use cases and demos of several of the services are presented.
Amazon Polly Tips and Tricks: How to Bring Your Text-to-Speech Voices to Life...Amazon Web Services
Although there are many ways to optimize the speech generated by Amazon Polly's text-to-speech voices, you might find it challenging to apply the most effective enhancements in each situation. Learn how you can control pronunciation, intonation, and timing for text-to-speech voices. In this session, you get a comprehensive overview of the available tools and methods available for modifying Amazon Polly speech output, including SSML tags, lexicons, and punctuation. You also get recommendations for streamlining application of these techniques. Come away with insider tips on the best speech optimization techniques to provide a more natural voice experience.
The document discusses the benefits of having a website for a business and various website package options from Cresent Network Pvt. Ltd. The starter, special, silver, and gold packages differ in number of pages, features, hosting duration, and price. Additional services include listing the business on various directories, generating content through blogs and articles, and assisting with on-page optimization. The document also provides suggestions for content to include on the website like products, services, customers, awards, and contact information.
Artificial Intelligence for Developers - OOP MunichBoaz Ziniman
Artificial Intelligence (AI) services on the AWS cloud bring the experience of Amazon and power of deep learning within reach of every developer, allowing us to develop new tools and enrich our systems with new capabilities. In this session, we will look into the history of AI at Amazon and explore the opportunities to apply one or more of the AI services, provide a number of examples and use cases to help you get started.
Automate for Efficiency with Amazon Transcribe & Amazon Translate: Machine Le...Amazon Web Services
Machine Learning Week at the San Francisco Loft: Automate for Efficiency with Amazon Transcribe & Amazon Translate
Teaching a computer how to understand human language is one of the most challenging problems in computer science. However, significant progress has been made in automatic speech recognition (ASR) and machine translation (MT) to create highly accurate and fluent transcriptions and translations. Amazon Transcribe is an ASR service that makes it easy for developers to add speech to text capability to their applications, and Amazon Translate is a MT service that delivers fast, high-quality, and affordable language translation. In this session, you’ll learn how to weave machine translation and transcription into your workflows, to increase the efficiency and reach of your operations.
Level: 200-300
Speaker: Niranjan Hira - Solutions Architect, Lex
Using Amazon ML Services for Video Transcription & Translation: Machine Learn...Amazon Web Services
Machine Learning Workshops at the San Francisco Loft
Using Amazon ML Services for Video Transcription and Translation
In this hands-on workshop, participants will use AWS ML services to generate transcripts from audio files, use NLP to analyze those transcripts, and produce subtitles in multiple languages. Using ML, you can keep pace with the proliferation of audio/video content across businesses. Asset managers can unlock hidden value in existing media libraries by finding precise moments when particular keywords or phrases are spoken; video publishers can benefit from subtitle and localized files for reaching global audiences; and IT organizations can utilize transcription data to improve organizational governance.
Level: 200-300
This document contains slides from a presentation given by Francisco Ruiz on creating successful pitches and avoiding common mistakes. The presentation discusses key elements to include in a pitch deck such as the problem, solution, business model, growth and traction, and team. It also identifies some "deadly sins" to avoid like burying the main point, lacking focus, including irrelevant information, pretending the company has no competition, and unrealistic projections. The presentation emphasizes iteratively refining the pitch deck but notes the presenter's role is not as a "PowerPoint master."
Simplify your Web & Mobile applicationswith cloud-based serverless backendsSébastien ☁ Stormacq
Designing, deploying and maintaining backend services for your mobile application is a challenge. Think about authentication, authorization, data access, notifications, offline devices and the usual non functional requirements of availability, scalability and … shrinking budgets ! During this session, I will show you how to deploy cloud based services, without requiring to be a cloud expert. I will show you how to easily integrate an authentication wall, with minimal coding, how to deploy an API layer and how to publish your web app without using a single server. By attending this session you will be able to accelerate the development of your web & mobile applications by using simplified backends in the cloud. Level : 200 - coding experience required.
This document discusses ResellerBrand, a company that offers a reseller program for selling a wide variety of products and services. It outlines a slab-based discount system where resellers receive higher discounts for higher sales volumes. Resellers are given private labeled websites and control panels to sell domains, hosting, email, websites, chat and other services. Reseller accounts come with features like customizable websites and control panels. Pricing is outlined for SMS gateway services including short codes and long codes. Internet services like leased lines and call center/VoIP plans are also mentioned. Training and support is provided to resellers.
This document provides an overview of key considerations for small businesses before investing in a new website. It emphasizes that the primary goal of any website should be to attract visitors through search engine optimization (SEO) like targeting relevant keywords in content, titles, headings and descriptions. Ongoing maintenance is also important, like keeping content fresh and growing backlinks, to ensure the website continues attracting visitors over time. Business owners are advised to do research on their industry and competitors before hiring a designer.
[AWS Techshift] Innovation and AI/ML Sagemaker Build-in 머신러닝 모델 활용 및 Marketpl...Amazon Web Services Korea
The document discusses how Amazon SageMaker can help independent software vendors (ISVs) address common questions around building and monetizing machine learning capabilities. It outlines how ISVs without ML expertise can leverage SageMaker's pre-built algorithms and services to add AI features to their products. It also describes how ISVs with ML skills can sell their own algorithms and models through the AWS Marketplace for Machine Learning to generate revenue. Overall, the document provides an overview of SageMaker and how it enables ISVs to develop and commercialize AI-powered applications and models at scale.
AI Made Simple - Talk by Özkan Can on AWS CTS CologneThorsten Höger
The document introduces several Amazon AI services including Polly for text-to-speech, Lex for conversational interfaces, and Rekognition for image analysis. Polly can convert text to life-like speech in 48 voices and 24 languages with low latency. Lex uses the same deep learning technology as Alexa to enable conversational interactions through natural language processing. Rekognition performs image and video analysis using deep learning techniques.
The marketing campaign allows dealerships to engage customers through text messaging using customizable keywords. Customers can text keywords to a shortcode to receive vehicle details and special offers. There are three package levels that range from one to ten vanity keywords and free messages per month. The goal is to increase customer reach, base, and sales through this mobile marketing platform.
Amazon Connect Technical Introduction & Use CasesCloudHesive
The document provides an overview of Amazon Connect, a cloud-based contact center solution. It discusses Amazon Connect's technical capabilities such as provisioning phone numbers, integrating with directories, call routing and reporting. Use cases are presented that demonstrate integrating Amazon Connect with Lex, Lambda, Polly and DynamoDB. The presentation concludes with questions and information on learning more.
We are here with the first ever mobile app Shopify Mobixlab for your eCommerce store on Shopify. The mobile app gets seamlessly integrated with your Shopify store, i.e. you do not have to worry about the integration and sync of products from your Shopify store to the mobile App.
Build Intelligent Apps with Amazon ML - Language Services - BDA302 - Chicago ...Amazon Web Services
Amazon brings natural language processing, automatic speech recognition, text-to-speech, and neural machine translation technologies within reach of every developer. In this session, learn how you can easily add intelligence to any application with solution-oriented machine learning (ML) services that provide speech, language, and chatbot functionalities. We also share real-world examples of ML in action. See how others are defining and building the next generation of apps that can hear, speak, understand, and interact with the world around us.
Breaking Language Barriers with AI: AWS Developer Workshop - Web Summit 2018Amazon Web Services
Breaking Language Barriers with AI: AWS Developer Workshop - Web Summit 2018
AI and Machine learning allow developers to introduce new language capabilities in their apps and use Natural Language Processing and Natural Language Understanding to break language barriers, add new functionality and expand their target audience. This session will focus on several AWS AI services for developers, that allow you to add such functionality to your code with minimal effort. We will build an automatic translator, interact with text to speech and try to extract sentiments from live text coming from different feeds.
Speaker: Boaz Ziniman - Technical Evangelist, AWS
AWS Webinar - Learn how and why to build conversational chatbots Amazon Web Services
Chatbots give customers fast, easy access to information and free customer service agents from mundane, repetitive tasks. Coupled with Amazon Connect, a simple to use, cloud-based contact centre, chatbots can help you innovate your customer service model quickly and cost effectively. But what is the most effective mix of live agent, chatbot, web and mobile interactions for your business? In this short 45-minute webinar, you will learn how, when and why to use chatbots. First, we show you how easy it is to build a new Amazon Connect contact centre. Then we’ll use Amazon Lex to build an intelligent conversational chatbot which is integrated with your new Amazon Connect contact centre workflows. The outcome - a chatbot that offers personalized and dynamic caller experiences.
The Next Wave of Retailing, An AWS Perspective - Tom Litchford 월드와이드 리테일 사업 개...Amazon Web Services Korea
The Next Wave of Retailing, An AWS Perspective
Tom Litchford 월드와이드 리테일 사업 개발 디렉터, AWS
현재의 유통업은 소비자의 항상 변하는 쇼핑 행동과 즉각적인 만족감에 대한 요구에 필요한 디지털 변환의 첨단에 서 있습니다. AWS에서 리테일을 담당하는 글로벌 사업 개발 담당자인 Tom Litchford와 함께 AWS와 유통 고객이 함께 차세대 매장을 설계하여 차별화 된 고객 경험과 운영 성과를 제공하는 것을 포함하여 어떻게 함께 클라우드 여행을 통해 협력해 왔는지를 공유합니다.
Aggiungi funzionalita AI alle tue applicazioni con gli Amazon AIAmazon Web Services
The document discusses Amazon AI services and how they can add artificial intelligence capabilities to applications. It provides an overview of Amazon's machine learning stack and portfolio of AI services, including Amazon Forecast for time series forecasting, Amazon Personalize for recommendations, Amazon Rekognition for image and video analysis, Amazon Textract for document text extraction, Amazon Comprehend for natural language processing, and Amazon Polly and Amazon Lex for conversational interfaces. Use cases and demos of several of the services are presented.
Amazon Polly Tips and Tricks: How to Bring Your Text-to-Speech Voices to Life...Amazon Web Services
Although there are many ways to optimize the speech generated by Amazon Polly's text-to-speech voices, you might find it challenging to apply the most effective enhancements in each situation. Learn how you can control pronunciation, intonation, and timing for text-to-speech voices. In this session, you get a comprehensive overview of the available tools and methods available for modifying Amazon Polly speech output, including SSML tags, lexicons, and punctuation. You also get recommendations for streamlining application of these techniques. Come away with insider tips on the best speech optimization techniques to provide a more natural voice experience.
The document discusses the benefits of having a website for a business and various website package options from Cresent Network Pvt. Ltd. The starter, special, silver, and gold packages differ in number of pages, features, hosting duration, and price. Additional services include listing the business on various directories, generating content through blogs and articles, and assisting with on-page optimization. The document also provides suggestions for content to include on the website like products, services, customers, awards, and contact information.
Artificial Intelligence for Developers - OOP MunichBoaz Ziniman
Artificial Intelligence (AI) services on the AWS cloud bring the experience of Amazon and power of deep learning within reach of every developer, allowing us to develop new tools and enrich our systems with new capabilities. In this session, we will look into the history of AI at Amazon and explore the opportunities to apply one or more of the AI services, provide a number of examples and use cases to help you get started.
Automate for Efficiency with Amazon Transcribe & Amazon Translate: Machine Le...Amazon Web Services
Machine Learning Week at the San Francisco Loft: Automate for Efficiency with Amazon Transcribe & Amazon Translate
Teaching a computer how to understand human language is one of the most challenging problems in computer science. However, significant progress has been made in automatic speech recognition (ASR) and machine translation (MT) to create highly accurate and fluent transcriptions and translations. Amazon Transcribe is an ASR service that makes it easy for developers to add speech to text capability to their applications, and Amazon Translate is a MT service that delivers fast, high-quality, and affordable language translation. In this session, you’ll learn how to weave machine translation and transcription into your workflows, to increase the efficiency and reach of your operations.
Level: 200-300
Speaker: Niranjan Hira - Solutions Architect, Lex
Using Amazon ML Services for Video Transcription & Translation: Machine Learn...Amazon Web Services
Machine Learning Workshops at the San Francisco Loft
Using Amazon ML Services for Video Transcription and Translation
In this hands-on workshop, participants will use AWS ML services to generate transcripts from audio files, use NLP to analyze those transcripts, and produce subtitles in multiple languages. Using ML, you can keep pace with the proliferation of audio/video content across businesses. Asset managers can unlock hidden value in existing media libraries by finding precise moments when particular keywords or phrases are spoken; video publishers can benefit from subtitle and localized files for reaching global audiences; and IT organizations can utilize transcription data to improve organizational governance.
Level: 200-300
This document contains slides from a presentation given by Francisco Ruiz on creating successful pitches and avoiding common mistakes. The presentation discusses key elements to include in a pitch deck such as the problem, solution, business model, growth and traction, and team. It also identifies some "deadly sins" to avoid like burying the main point, lacking focus, including irrelevant information, pretending the company has no competition, and unrealistic projections. The presentation emphasizes iteratively refining the pitch deck but notes the presenter's role is not as a "PowerPoint master."
Simplify your Web & Mobile applicationswith cloud-based serverless backendsSébastien ☁ Stormacq
Designing, deploying and maintaining backend services for your mobile application is a challenge. Think about authentication, authorization, data access, notifications, offline devices and the usual non functional requirements of availability, scalability and … shrinking budgets ! During this session, I will show you how to deploy cloud based services, without requiring to be a cloud expert. I will show you how to easily integrate an authentication wall, with minimal coding, how to deploy an API layer and how to publish your web app without using a single server. By attending this session you will be able to accelerate the development of your web & mobile applications by using simplified backends in the cloud. Level : 200 - coding experience required.
This document discusses ResellerBrand, a company that offers a reseller program for selling a wide variety of products and services. It outlines a slab-based discount system where resellers receive higher discounts for higher sales volumes. Resellers are given private labeled websites and control panels to sell domains, hosting, email, websites, chat and other services. Reseller accounts come with features like customizable websites and control panels. Pricing is outlined for SMS gateway services including short codes and long codes. Internet services like leased lines and call center/VoIP plans are also mentioned. Training and support is provided to resellers.
This document provides an overview of key considerations for small businesses before investing in a new website. It emphasizes that the primary goal of any website should be to attract visitors through search engine optimization (SEO) like targeting relevant keywords in content, titles, headings and descriptions. Ongoing maintenance is also important, like keeping content fresh and growing backlinks, to ensure the website continues attracting visitors over time. Business owners are advised to do research on their industry and competitors before hiring a designer.
[AWS Techshift] Innovation and AI/ML Sagemaker Build-in 머신러닝 모델 활용 및 Marketpl...Amazon Web Services Korea
The document discusses how Amazon SageMaker can help independent software vendors (ISVs) address common questions around building and monetizing machine learning capabilities. It outlines how ISVs without ML expertise can leverage SageMaker's pre-built algorithms and services to add AI features to their products. It also describes how ISVs with ML skills can sell their own algorithms and models through the AWS Marketplace for Machine Learning to generate revenue. Overall, the document provides an overview of SageMaker and how it enables ISVs to develop and commercialize AI-powered applications and models at scale.
AI Made Simple - Talk by Özkan Can on AWS CTS CologneThorsten Höger
The document introduces several Amazon AI services including Polly for text-to-speech, Lex for conversational interfaces, and Rekognition for image analysis. Polly can convert text to life-like speech in 48 voices and 24 languages with low latency. Lex uses the same deep learning technology as Alexa to enable conversational interactions through natural language processing. Rekognition performs image and video analysis using deep learning techniques.
The marketing campaign allows dealerships to engage customers through text messaging using customizable keywords. Customers can text keywords to a shortcode to receive vehicle details and special offers. There are three package levels that range from one to ten vanity keywords and free messages per month. The goal is to increase customer reach, base, and sales through this mobile marketing platform.
Amazon Connect Technical Introduction & Use CasesCloudHesive
The document provides an overview of Amazon Connect, a cloud-based contact center solution. It discusses Amazon Connect's technical capabilities such as provisioning phone numbers, integrating with directories, call routing and reporting. Use cases are presented that demonstrate integrating Amazon Connect with Lex, Lambda, Polly and DynamoDB. The presentation concludes with questions and information on learning more.
We are here with the first ever mobile app Shopify Mobixlab for your eCommerce store on Shopify. The mobile app gets seamlessly integrated with your Shopify store, i.e. you do not have to worry about the integration and sync of products from your Shopify store to the mobile App.
Build Intelligent Apps with Amazon ML - Language Services - BDA302 - Chicago ...Amazon Web Services
Amazon brings natural language processing, automatic speech recognition, text-to-speech, and neural machine translation technologies within reach of every developer. In this session, learn how you can easily add intelligence to any application with solution-oriented machine learning (ML) services that provide speech, language, and chatbot functionalities. We also share real-world examples of ML in action. See how others are defining and building the next generation of apps that can hear, speak, understand, and interact with the world around us.
Breaking Language Barriers with AI: AWS Developer Workshop - Web Summit 2018Amazon Web Services
Breaking Language Barriers with AI: AWS Developer Workshop - Web Summit 2018
AI and Machine learning allow developers to introduce new language capabilities in their apps and use Natural Language Processing and Natural Language Understanding to break language barriers, add new functionality and expand their target audience. This session will focus on several AWS AI services for developers, that allow you to add such functionality to your code with minimal effort. We will build an automatic translator, interact with text to speech and try to extract sentiments from live text coming from different feeds.
Speaker: Boaz Ziniman - Technical Evangelist, AWS
AWS Webinar - Learn how and why to build conversational chatbots Amazon Web Services
Chatbots give customers fast, easy access to information and free customer service agents from mundane, repetitive tasks. Coupled with Amazon Connect, a simple to use, cloud-based contact centre, chatbots can help you innovate your customer service model quickly and cost effectively. But what is the most effective mix of live agent, chatbot, web and mobile interactions for your business? In this short 45-minute webinar, you will learn how, when and why to use chatbots. First, we show you how easy it is to build a new Amazon Connect contact centre. Then we’ll use Amazon Lex to build an intelligent conversational chatbot which is integrated with your new Amazon Connect contact centre workflows. The outcome - a chatbot that offers personalized and dynamic caller experiences.
The Next Wave of Retailing, An AWS Perspective - Tom Litchford 월드와이드 리테일 사업 개...Amazon Web Services Korea
The Next Wave of Retailing, An AWS Perspective
Tom Litchford 월드와이드 리테일 사업 개발 디렉터, AWS
현재의 유통업은 소비자의 항상 변하는 쇼핑 행동과 즉각적인 만족감에 대한 요구에 필요한 디지털 변환의 첨단에 서 있습니다. AWS에서 리테일을 담당하는 글로벌 사업 개발 담당자인 Tom Litchford와 함께 AWS와 유통 고객이 함께 차세대 매장을 설계하여 차별화 된 고객 경험과 운영 성과를 제공하는 것을 포함하여 어떻게 함께 클라우드 여행을 통해 협력해 왔는지를 공유합니다.
Culture of Innovation at Amazon - AWS Startup Day Johannesburg.pdfAmazon Web Services
In this session, we cover some of the mechanisms and best practices that help us innovate at Amazon. You'll get insights on how we structure our teams for autonomy and speed, how we 'work backwards' from our customers when deciding where to focus engineering efforts and how these mechanisms can be applied to running your startup.
BAP202_Amazon Connect Delivers Personalized Customer Experiences for Your Clo...Amazon Web Services
Join us for an overview and demonstration of Amazon Connect, a self-service, cloud-based contact center based on the same technology used by Amazon customer service associates worldwide to power millions of conversations. The self-service graphical interface in Amazon Connect makes it easy to design contact flows for self and assisted call-handling experiences, manage agents, and track performance metrics – no specialized skills required. In this session, you will hear from Capital One and T-Mobile on how they are using Amazon Connect to provide their customers with dynamic, natural, and personalized experiences. See how quickly you can get started with Amazon Connect and build your contact center.
Amazon brings computer vision, natural language processing (NLP), speech recognition, text to speech, and machine translation within the reach of every developer. API-driven application services enable developers to easily plug in pre-built artificial intelligence (AI) functionality into their applications, and to automate manual workflows. In this session, we will share how to build the next generation of intelligent apps that can see, hear, speak, understand, and interact with the world around us.
Amazon brings computer vision, natural language processing (NLP), speech recognition, text to speech, and machine translation within the reach of every developer. API-driven application services enable developers to easily plug in pre-built artificial intelligence (AI) functionality into their applications, and to automate manual workflows. In this session, we will share how to build the next generation of intelligent apps that can see, hear, speak, understand, and interact with the world around us.Automating the provisioning, configuration and deployment of complex applications requires some design choices on top of AWS services. This presentation discusses how to implement modularity, reliability and security into continuous delivery pipelines ("DevSecOps"). Learn how to automate application delivery using AWS CloudFormation and other tools from Amazon Web Services.
With Alexa for Business, you can deploy and manage Alexa devices in your organization. Join us in this session to learn how you can set up an Alexa-enabled conference room and integrate Alexa with your existing equipment. Learn to build Alexa skills, and voice-enable applications such as SalesForce, ServiceNow and Trello. Discover how to build private skills for your organization and deploy them to Alexa devices and users in your workplace. Come and experience Alexa for Business in action, and get some great ideas for transforming your business.
Build a Next-Gen Meeting Room Experience Using Alexa for Business - SVC203 - ...Amazon Web Services
Alexa for Business brings a conversational UI to help you simplify your meeting room experience. In this session, learn how to bring Alexa for Business to your meeting room and integrate it with your existing meeting room systems. Also learn how to build skills using Alexa for Business Blueprints to enhance your meeting room experience.
Bank of Alexa - Personalized Banking Experience via VoiceInjae Kwak
The document describes the author's experience creating a proof of concept demo booth for an AWS event within 30 days. It outlines the requirements for the demo, the technical challenges faced during development, and the serverless architecture used comprising Alexa, AWS Lambda, API Gateway, DynamoDB and S3. The demo was successfully presented at the event and subsequent events. Future improvements discussed include enhancing the state management, code organization, and deployment automation.
Introduction to AWS Travel by Massimo MorinSameer Kenkare
The document discusses how AWS is helping companies in the travel industry innovate through leveraging data, machine learning, and personalization. It highlights trends in travel like connected customer experiences and operational efficiency. Examples are given of airlines like Qantas using AWS to gain customer insights and Ryanair rebuilding applications on AWS to personalize travel experiences. The conclusion encourages travel companies to focus on differentiating through customers and having an ambitious innovation plan using AWS's 13+ years of experience.
Diversify AWS partner business models through studying pioneering partner casesSeungchan Han
The document discusses various ways that AWS partners can differentiate their businesses and diversify their business models. It outlines three main approaches: 1) strengthening customer service and support through strategic consulting, migration, and managed services, 2) developing specialized areas of expertise in industries, services, or technologies, and 3) building and monetizing their own software IPs that can be sold through the AWS Marketplace or as managed services. Specific partner examples are provided for each approach to illustrate how partners have successfully diversified their businesses.
This year, the focus goes beyond technology to mining business insights around how cloud enables strategic industry trends such as Open and Virtual Banking and Insurance, Security and Compliance, Data Analytics and AI/ ML, FinTech and RegTech, Surveillance and more through sharing of best practices and use cases. In sessions led by customers, partners, industry leaders and AWS subject matter experts, you’ll learn how AWS helps financial institutions to focus on the innovation and outcomes that truly drive business forward. Business stakeholders, market makers, and technology owners will all learn something new, valuable and actionable.
Building Modern Applications on AWS 2019 - Sydney
Building Modern Applications on AWS 2019 - Brisbane
Building Modern Applications on AWS 2019 - Melbourne
In this session, learn about Amazon Connect and how your organization can benefit from its capabilities, extensibility, and scalability. We explain how it’s designed to use AWS natural language understanding to provide enterprise and consumer interactions that replicate the experiences consumers have at home with their Echo products. Learn how to combine Amazon Connect with leading CRM, analytics, and workforce optimization/quality management platforms to provide a complete system of engagement and system of record for enterprises across all verticals and size ranges.
Speaker: Jerrod Hill, VC Business Development, Amazon Web Services
More startups have launched on AWS than anywhere else in the world. There's a reason why the biggest names in the startup world have been building on AWS for the past 13 years. Startups take on enormous challenges with limited resources. They leverage the latest technology to make a team of 1 perform like a team of 10.
These startups have paved the way and have helped pioneer the technological path for the next wave of entrepreneurs. We've learned a great deal helping these companies reach their 100 millionth customer, process their first billion orders, or help get their first satellite into space.
Learn how startups today are building on AWS, why now is the best time to start building, and why partnering with us will give your idea the best chance at becoming the next big thing.
Pengantar Cloud Computing dengan AWS - Petra Novandi BarusDicodingEvent
Kali ini Dicoding LIVE bersama Amazon Web Service Indonesia akan membahas tentang "Pengantar Cloud Computing dengan AWS."
Sesi ini membahas tentang kiat-kiat khusus mempelajari Cloud Practitioner Essentials dan materi yang bisa didapatkan gratis melalui beasiswa Cloud and Back-End Developer.
The document discusses tools for building minimum viable products (MVPs) on Amazon Web Services (AWS). It recommends starting with the simplest possible solution, such as a static single-page web application using AWS Amplify. It also provides guidance on building microservices architectures and monolithic applications on AWS, emphasizing the ability to start small and scale easily. The document cautions against overengineering and emphasizes continuous delivery of working software to users.
The document discusses tools for building minimum viable products (MVPs) on Amazon Web Services (AWS). It recommends starting with the simplest possible solution, such as a static single-page web application using AWS Amplify. It also provides suggestions for building monolithic applications on AWS Elastic Beanstalk or decomposing them into microservices. The document outlines options for different data storage needs including relational, key-value, document, in-memory, graph, time-series, and ledger databases. It emphasizes measuring everything and designing with few components to get an MVP built quickly.
Similar to Adding voice interaction to your apps (20)
AWS Canberra User Group - September 2019 IntroBrian Farnhill
- The document outlines the agenda for the September 2019 Canberra AWS User Group meeting, including what's new in AWS that month, upcoming training courses, new white papers, and other events.
- The main presentation is on cloud incident response planning at Geoscience Australia, presented by Ben Vanzino.
- There were 87 new AWS features and releases in September 2019, including new capabilities for AWS Chatbot, Amazon SageMaker, Amazon FSx for Lustre, Amazon EFS, and more.
AWS Canberra User Group - August 2019 IntroBrian Farnhill
These slides were used to introduce the August 2019 meeting, talking about whats new in AWS, what whitepapers are new and updated, as well as upcomming events
This document summarizes the agenda for the July 2019 Canberra AWS User Group meeting. The agenda includes discussions on new AWS features from the past month, upcoming AWS training courses, recently released whitepapers, and other events. The main presentation will be from Kieran MacGillicuddy of IP Australia on the cloud computing landscape at IP Australia. Attendees are also encouraged to provide feedback to help shape future user group meetings.
The document summarizes the agenda for the June 2019 Canberra AWS User Group meeting. The agenda includes discussing new AWS features from June, upcoming AWS training courses in Canberra, recently released whitepapers, and an upcoming public sector summit. The main presentation is on scalable web architectures for high profile websites, presented by Carsten Eckelmann from 2pi Software. Feedback from users is requested on how to make future user group meetings more useful.
The document summarizes the agenda for the May 2019 Canberra AWS User Group meeting. The agenda includes discussing new features released by AWS in May, upcoming AWS training courses in Canberra, recently released whitepapers, and other upcoming AWS events in the region. The main presentation will be on building chatbots and call centers in the AWS cloud quickly using services like AWS Lambda.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
leewayhertz.com-AI in predictive maintenance Use cases technologies benefits ...alexjohnson7307
Predictive maintenance is a proactive approach that anticipates equipment failures before they happen. At the forefront of this innovative strategy is Artificial Intelligence (AI), which brings unprecedented precision and efficiency. AI in predictive maintenance is transforming industries by reducing downtime, minimizing costs, and enhancing productivity.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
12. Over 70,000 Customer Service Associates
support Amazon customers around the world
AMAZON
SUPPORTS
Millions Of Customers
Dozens Of Languages
32 Countries
Amazon strives to be Earth’s most customer-centric
company
13. We needed the right contact center technology to
deliver on our promise
14. Solutions in the marketplace
couldn’t meet our expectations
Heavy
Professional
Services
Hardware,
Telephony
Integration,
Space
Complex
Pricing
Security,
Scalability,
Reliability
Difficult
Integrations
Cumbersome
Tools
We needed the right contact center technology to
deliver on our promise
16. Amazon Connect
Real time and
historical analytics
Skills-based routing
[Automatic Call Distribution (ACD)]
Call
recording
High-quality
voice capability
Easy to use, cloud-based contact center solution
that scales to support businesses of any size
With Tools That Grow With Your Needs
At Amazon, we strive to be Earth’s most customer-centric company.
And to do this, everyone who works at Amazon understands that our customers are our top priority and that our future as a company is built on our customers’ satisfaction.
Today, Amazon supports millions of customers who speak dozens of languages from 32 Customer Service Centers across the globe.
Consider that during the 2016 holiday season peak online shopping period, tens of thousands of Customer Service associates supported Amazon customers around the world.
To deliver on our promise, it’s imperative that our service organizations be empowered to engage with our customers.
At the heart of that is a contact center system that needs to be reliable, simple to manage, open, and scales with our needs. With respect to scalability, consider that in preparation for Amazon Prime Day, Amazon’s Customer Service Centers scale up adding thousands of new agents and we scale back down literally in a day. Not only do we require maximum flexibility, but second only to security, the reliability of our contact center is critical in order to service the needs of our customers.
At Amazon, we consistently strive to ‘raise the bar’ for our customers, and our search found that the traditional call center solutions were unable to meet our demanding requirements.
The tools were cumbersome and required highly technical and niche expertise.
The integrations were complex with multiple components, channels, and vendors.
The systems were built in proprietary environments requiring esoteric skills and heavy professional services.
We were also looking for increased security, scalability, and reliability.
Nuggets:
On Prime Day, for example, we need to be able to scale to meet the high volume of customer interactions in a single day, but be able to contract back down quickly.
At Amazon, reliability is second only to security. The solution we sought needed to be secure, but provide the highest level of availability in order for us to serve our customers and their needs.
Available solutions did not meet our needs for space, hardware, and telephony integration.
Finally, the pricing models were complex, requiring long-term commitments.
To deliver on our goal to be Earth’s Most Customer-Centric Company, we knew we needed a better way for our agents to engage with our customers.
So we built it!
Using our knowledge and experience, we built an easy-to-use, intuitive system that enables our customer service agents to focus their attention on the customer, rather than on navigating a complex, difficult-to-use system.
Over 50 groups and businesses within Amazon and its subsidiaries provide customer service today, including Zappos, Audible, and of course, Amazon Retail’s customer service.
Amazon Connect is the contact center solution we designed and built to enable Amazon to deliver an exceptional customer experience.
It includes all the standard functionality contact center operations teams have come to expect.
Skills-based routing maximizes the efficiency of agents and the satisfaction of customers.
Calls are recorded, making it easy to monitor and improve agent quality.
All the common reports and analytics you would expect are available and easy to use, including Service Level, Handle Time, and agent performance.
And high-quality voice comes standard with Amazon Connect.
We strive to make Alexa relevant to users at any point in time, and here you’ll see an example of the various touchpoints throughout a consumer’s normal day. As you can see, whether it’s getting daily news, checking the commute, controlling the smart home or simply listening to music Alexa’s capabilities have made her a meaningful addition to people’s lives throughout the day.