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ACES’ Mortgage QC Industry
Trends Report represents an
analysis of nationwide quality
control findings based on data
derived from the ACES Analytics
benchmarking software.
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
Amidst a positive interest rate environment and an improving
economy, the critical defect rate moderated in Q4 2020. The
marginal decrease in critical defects is the first step in what we
hope to be a downward trend.
-
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
Amidst a positive interest rate environment and an improving economy, the critical defect rate
moderated in Q4 2020. These factors, and more, led to strong volumes as lenders originated a record-
breaking $4.3 trillion in mortgages. Refinances made up 65% of that production. With unemployment
rates during Q4 being the lowest at any point during the pandemic, conditions were good for mortgage
lending, and the overall critical defect rate reflects those conditions.
SUMMARY OF FINDINGS
CRITICAL DEFECT RATE BY QUARTER: Q4 2020
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
CRITICAL DEFECT RATE BY YEAR: CY 2019 VS CY 2020
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
CRITICAL DEFECTS BY FANNIE MAE CATEGORY: Q4 2020
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
CRITICAL DEFECTS BY FANNIE MAE CATEGORY:
Q3 2020 VS Q4 2020
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
CRITICAL DEFECTS BY FANNIE MAE CATEGORY:
CY 2019 VS CY 2020
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
QC INDUSTRY TRENDS BY LOAN PURPOSE
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
QC
INDUSTRY
TRENDS
BY LOAN
TYPE
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
EARLY PAYMENT DEFAULT % INCREASE
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
CONTACT US TO LEARN MORE
E: info@acesquality.com
P: 800.858.1598
W: acesquality.com
PROVEN, IMPACTFUL ROI
ABOUT ACES
ACES Quality Management is the leading provider of enterprise quality
management and control software for the financial services industry. The
nation’s most prominent lenders, servicers and financial institutions rely on
ACES Quality Management & Control Software™ to improve audit throughput
and quality while controlling costs, including:
• 3 of the top 5 and more than 50% of the top 50 independent mortgage
lenders;
• 7 of the top 10 loan servicers;
• 11 of the top 30 banks; and
• 1 of the top 3 credit unions in the USA.
Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved

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ACES Q4 2020 Mortgage Industry QC Trends Report

  • 1. ACES’ Mortgage QC Industry Trends Report represents an analysis of nationwide quality control findings based on data derived from the ACES Analytics benchmarking software. Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 2. Amidst a positive interest rate environment and an improving economy, the critical defect rate moderated in Q4 2020. The marginal decrease in critical defects is the first step in what we hope to be a downward trend. - Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 3. Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved Amidst a positive interest rate environment and an improving economy, the critical defect rate moderated in Q4 2020. These factors, and more, led to strong volumes as lenders originated a record- breaking $4.3 trillion in mortgages. Refinances made up 65% of that production. With unemployment rates during Q4 being the lowest at any point during the pandemic, conditions were good for mortgage lending, and the overall critical defect rate reflects those conditions. SUMMARY OF FINDINGS
  • 4. CRITICAL DEFECT RATE BY QUARTER: Q4 2020 Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 5. CRITICAL DEFECT RATE BY YEAR: CY 2019 VS CY 2020 Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 6. CRITICAL DEFECTS BY FANNIE MAE CATEGORY: Q4 2020 Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 7. CRITICAL DEFECTS BY FANNIE MAE CATEGORY: Q3 2020 VS Q4 2020 Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 8. CRITICAL DEFECTS BY FANNIE MAE CATEGORY: CY 2019 VS CY 2020 Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 9. QC INDUSTRY TRENDS BY LOAN PURPOSE Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 10. QC INDUSTRY TRENDS BY LOAN TYPE Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 11. EARLY PAYMENT DEFAULT % INCREASE Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved
  • 12. CONTACT US TO LEARN MORE E: info@acesquality.com P: 800.858.1598 W: acesquality.com PROVEN, IMPACTFUL ROI ABOUT ACES ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including: • 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders; • 7 of the top 10 loan servicers; • 11 of the top 30 banks; and • 1 of the top 3 credit unions in the USA. Copyright and Trademark Notice © 2021 ACES Risk Management, LLC All rights reserved