Acer espire es1 523 service guide manual tricera czl

Aspire ES1-523
S E R V I C E G U I D E

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Table of Contents
Chapter 1. Hardware Specifications and Configurations
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Specifications Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Chapter 2. System Utilities
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the Bios Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Security Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Boot Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Exit Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Boot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Flash Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
BIOS Secure Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Unlock HDD Password Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Clean BIOS Password SOP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
DMITools Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
LAN EEPROM Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68
LAN MAC Programming Tool SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
Crisis Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77
Chapter 3. Jumper and Connector Locations
Mainboard Top View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Mainboard Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
I/O Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Clear CMOS Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Chapter 4. Troubleshooting
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
LCD Picture Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Internal Keyboard Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Touch Pad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Microphone Record Failure (Internal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
USB Failure (USB2.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Wireless Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Bluetooth Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
SD Card Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
ODD Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

iii
Units Thermal Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Cosmetic Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Chapter 5. Service and Maintenance
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Maintenance Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Base Door Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Base Door Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
ODD Dummy Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
ODD Dummy Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
ODD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
ODD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
DIMM Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
DIMM Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
HDD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
HDD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
HDD Carrier Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
HDD Carrier Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Upper Case Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Upper Case Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Battery Pack Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Battery Pack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Speaker Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Speaker Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Touchpad Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Touchpad Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Fan Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47
I/O Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49
I/O Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51
WLAN Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54
WLAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56
Mainboard Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
Mainboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
DC-IN Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64
DC-IN Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-65
RTC Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66
RTC Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-67
Thermal Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-68
Thermal Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69
LCD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-71
LCD Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74
LCD Bezel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78
LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79
LCD Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80
LCD Panel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82
Camera Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84
Camera Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-86
LCD Panel Brackets Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-88

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LCD Panel Brackets Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-89
eDP Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91
eDP Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93
WLAN Antenna Cable Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95
WLAN Antenna Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-97
Chapter 6. FRU (Field Replaceable Unit) List
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Main Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Upper Cover Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Chapter 7. Test Compatible Components
Microsoft® Windows® 10 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Aspire ES1-523 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Chapter 8. Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

v
Revision History
Please refer to the table below for the updates made on this service guide.
Service guide files and updates are available on the Acer/CSD website. The information in this
guide is subject to change without notice.
Copyright
Copyright © 2016 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness
for any particular purpose. Any Acer Incorporated software described in this manual is sold or
licensed "as is". Should the programs prove defective following their purchase, the buyer (and not
Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing,
repair, and any incidental or consequential damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation, Inc.
Other brand and product names are trademarks and/or registered trademarks of their respective
holders.
Date Chapter Updates

vi
Conventions
The following conventions are used in this manual:
The following typographical conventions are used in this document:
• Book titles, directory names, file names, path names, and program/process names are shown
in italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
the /TPH15spool_M program
• Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
[01] The server has been stopped
• User input (text that represents information entered by a computer user, such as command
names, option letters, and words) are shown in constant width bold. Variables contained within
user input are shown in square brackets ([ ]).
Example:
At the prompt, type run [file name] -m
• Keyboard keys are shown in bold italics.
Example:
After entering data, press Enter.
• Screen output (text that represents information displayed on the system, such as menus,
prompts, responses to input, and error messages) are shown in bold.
Example:
On the main menu, select OK.
WARNING:
Indicates a potential for personal injury.
CAUTION:
Indicates a potential loss of data or damage to equipment.
IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
NOTE:
Gives bits and pieces of additional information related to the current topic.

vii
General Information
This Service Guide provides all technical information relating to the basic configuration for Acer's
global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a machine
(e.g. add-on card, modem, or extra memory capabilities). These localized features are not covered
in this generic service guide. In such cases, contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
When ordering FRU parts:
Check the most up-to-date information available on your regional web or channel. If, for whatever
reason, a part number change is made, it may not be noted in this printed service guide.
For Acer-authorized service providers:
Your Acer office may have a different part number code than those given in the FRU list of this
printed service guide. The list provided by your regional Acer office must be used to order FRU
parts for repair and service of customer machines.

CHAPTER 1
Hardware Specifications and Configurations
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . .1-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Specifications Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Hardware Specifications and Configurations 1-2
Hardware Specifications and Configurations
Features
The following is a summary of the computer’s features:
Operating System
• Windows 10
• Windows 7
• Linux OS
Platform
• AMD Carizo Lite
System Memory
DDR3 1333/1600 SODIMM memory interface design:
• Two DDR3L SODIMM slots
• Maximum memory is up to 16GB
Display
• 15.6”
• 1366x768
• IPS/TN
• eDP
• I2C/PS2 Dual
• oTP lite (Optional)
• Mercury-free, environment-friendly
Privacy Control
• BIOS user, supervisor, HDD passwords
• Kensington lock slot

1-3 Hardware Specifications and Configurations
Storage Subsystem
• Hard Disk Drive
 SATA interface
• Supports up to 1TB
• SD Card
 Secure Digital™ (SD) Card, Mini SD™, Micro SD™, SDXC™, SDHC
Graphics
• AMD 2nd
Gen Graphics Next Architecture
Audio Subsystem
• High-definition audio support
• Two built-in stereo speakers
• Audio Codec: Realtek ALC233-CG
• Combo Audio Jack with stereo headphone output and mono microphone input
Communication
Webcam
• High-definition camera 0.3M
WLAN
• 802.11a/802.11b/802.11g/802.11n/802.11ac
WPAN
WLAN + BT combo module
• Mini USB module with built-in antenna
• Bluetooth 4.1
LAN
• Fully Compliant with IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
• Integrated 10/100/1000 transceiver

Dimensions and Weight
Dimension
• 381.8 (L) x 258 (W) x 24.6 (H) mm (15 1/32 (L) x 10 5/23 (W) x 31/32 (H) inches)
Weight
• <2.4 kg (<5.3 lbs)
Power Adapter and Battery
Battery
• 3-cell, 3220 mAh Li-ion battery (SANYO) / 3246 mAh Li-ion battery (LG)
• Battery life: 5.2 hours
• ENERGY STAR®
Power Adapter
• 45W AC adapter
• Voltage range/frequency: 100~240V 50~60Hz
I/O Ports
• One SD card reader
• One USB 3.0 port
• Two USB 2.0 ports
• One HDMI®
port with HDCP support
• One Headphone Combo jack
• One Kensington Lock
• One LAN port
• One DC-in jack for AC adapter

Special Keys and Controls
Control Buttons
• Power button
Keyboard
• Chiclet Keyboard 4.1mm
• Phantom key auto detection
• Supports independent pgdn/pgup/home/end keys
• Support reverse T cursor keys
Touchpad
• CP5ISV2M
• Size: 105*76.7mm
• Interface: I2C/PS2 Dual
Environment
Temperature
• Operating: 0ºC to 40ºC (32°F to 104°F)
• Non-operating: -20ºC to 60ºC (-4°F to 140°F)
Humidity (non-condensing)
• Operating: 0%R.H to 80%R.H
• Non-operating: 0%R.H to 80%R.H
Warranty
• One-year International Travellers Warranty (ITW)
Accessories
• 45W AC adapter
• Manual Kits
• Bag
• Power cord

Notebook Tour
Top View
Figure 1-1. Top View
Table 1-1. Top View
# Icon Item Description
1 Webcam Web camera used for video communications.
2 Display Screen Displays the screen output.
3 Power Indicator
Indicates the computer power status:
• Off: System is off.
• Blue: System is on.
• Amber (flashing): S3 state
4 Battery Indicator
Indicates the computer battery status:
• Amber (flashing): Battery low.
• Amber: Battery is charging.
• Blue: Battery is fully charged.
5
Analog
Microphone
Records audio.
1
2
8
4
7
3
5
6

6 Power Button
Press to turn on the computer on or off. The indicator
lights blue (option) when the power is on.
7 Touchpad
Touch-sensitive pointing device that functions like a
computer mouse.
8 Keyboard Use to enter data into the computer.

Left View
Figure 1-2. Left View
Table 1-2. Left View
1 Kensington Lock
Connects to a Kensington-compatible computer
security lock.
NOTE:
Wrap the computer
security lock cable
around an immovable
object such as a table or
handle of a locked
drawer. Insert the lock
into the notch and turn the key to secure the lock.
Some keyless models are also available.
1

Right View
Figure 1-3. Right View
Table 1-3. Right View
1 Card Reader
Insert a memory card such as Secure DigitalTM
(SD), Mini SDTM
, Micro SDTM
, SDXCTM
, SDHC
for external storage.
NOTE:
Only one card can be inserted at one time.
2 Audio Jack Connects to a headset.
3 USB 2.0 Ports Connects to USB 2.0 USB devices.
4 Optical Drive Reads and writes CD and DVD discs.
1 2 3 4

Rear View
Figure 1-4. Rear View
Table 1-4. Rear View
1 DC-In Jack Connects to an AC adapter.
2 HDMI Port Supports high-definition digital video connections.
3 USB 2.0 Ports Connects to USB 2.0 USB devices.
4 USB 3.0 Ports
Connects to USB 3.0 Super Speed (USB) devices.
NOTE:
Devices without USB 3.0 certification may not
be compatible.
5 LAN Port Connects to a local area network.
6 Air Vents
Use for air flow.
CAUTION:
Do not cover the air vents.
1 2 3 4 5 6

Base View
Figure 1-5. Base View
Table 1-5. Base View
# Item Description
1 Base Door Covers memory and HDD compartment.
2 Speaker Emits audio sound.
2 2
1

Touchpad Basics
Figure 1-6. Touchpad
Table 1-6. Touchpad
Using the Touchpad
NOTE:
• The touchpad is sensitive to finger movements; hence, the lighter the touch, the better the
response. Tapping too hard will not increase the touchpad sensitiveness.
• When using the touchpad, keep the touchpad and your fingers dry and clean.
Below is a description of basic touchpad operations:
Table 1-7. Touchpad Operations
# Item Description
1 Touchpad
Move your finger across the touchpad to move the cursor.
Tapping on the touchpad is the same as clicking the left
mouse button.
2 Left Click
Press on the bottom left side of the touchpad to perform
selection and execution functions. This button is equivalent
to the left button on a mouse.
3 Right Click
Press on the bottom right side of the touchpad to perform
selection and execution functions. This button is equivalent
to the right button on a mouse.
Function Touchpad Bottom Left Side Bottom Right Side
Execute
Tap twice (same speed
as double-clicking a
mouse button).
Quickly click twice.
Select Tap once. Click once.
Drag
Tap twice; on the
second tap, rest your
finger on the touchpad
and drag the cursor.
Press and hold, then
use your finger on the
touchpad to drag the
cursor.
Access context
menu
Click once.
2
1
3

Keyboard Basics
Figure 1-7. Keyboard
Table 1-8. Keyboard
# Item Description
1 Caps Lock Key
When Caps Lock is on, all alphabetic characters are
typed in uppercase.
2 Fn Function Key
Use with other key combinations to perform special
functions.
3 Windows Key
• Press to launch the Start menu.
• When used with other keys, provides a variety of
functions. See Windows Key on page 1-14.
4 Application Key
Press to open the context menu of the current
application. This key has the same effect as clicking the
right mouse button.
1
2 3 4

Windows Key
The table below shows the different functions that Windows key combinations can do:
Table 1-9. Windows Key Combinations
Key Combination Description
Opens or closes the Start menu.
+ <R> Opens the Run dialog box.
+ <M> Minimizes all windows.
<Shift> + + <M> Undo immunize all windows.
+ <F1> Shows the help window.
+ <E> Opens Windows Explorer.
+ <F> Searches for a file or folder.
+ <D> Shows the desktop.
+ <L>
Locks the computer (if you are connected to a network domain), or
switch users (if you are not connected to a network domain).
<CTRL> + + <F> Searches for computers (if you are on a network).
<CTRL> + + <TAB>
Moves focus from the Start menu to the Quick Launch toolbar and
to the system tray. Use the right and left arrow keys to move focus
to items on the Quick Launch toolbar and the system tray.
+ <TAB> Cycles through programs on the toolbar.
+ <Pause Break> Displays the system properties dialog box.
+ <U> Opens Ease of Access Center (for Windows XP only).

Hotkeys
Hotkeys or function key combinations can be used to access computer control functions such as
screen brightness, volume, and multimedia playback controls.
Table 1-10. Hotkey Combinations
Function Key Combination Icon Description
Communication
Switch
<Fn> + <F3>
Enables/disables wireless connectivity of
your computer.
Sleep <Fn> + <F4> Puts the computer in Sleep mode.
Display Toggle <Fn> + <F5>
Switches the display output between the
display screen, external monitor (if
connected), and both.
Screen Blank <Fn> + <F6>
Turns the display screen backlight off to
save power. Press any key to return.
Touchpad Toggle <Fn> + <F7> Turns the touchpad on and off.
Speaker Toggle <Fn> + <F8> Turns the speaker on or off.
Scroll Lock <Fn> + <F12> Turns scroll lock on or off.
Insert <Fn> + <Del> Switches between text entering modes.
Volume Up <Fn> + Up key Increases audio volume.
Volume Down <Fn> + Down key Decreases audio volume.
Brightness Up <Fn> + Right key Increases screen brightness.
Brightness Down <Fn> + Left key Decreases screen brightness.
Play/Pause <Fn> + <Home> Plays or pauses media file.
Stop <Fn> + <Pg Up> Stops media file.
Previous <Fn> + <Pg Dn>
Plays the previous media file in the play
sequence.
Next <Fn> + <End>
Plays the next media file in the play
sequence.
InsIns

System Block Diagram
Figure 1-8. System Block Diagram
DiscreteTPM
BIOS(8M)
Port0Port1
ENE
KBC9022
PTPInt.KBD
DisplayPort
Transformer
RJ45
NGFF
(WLAN/BT)
Port0
LAN
RTL8111GUS
GPP1GPP2
AMDFP4APU
BGA968-balls
SATAIII
HDAudio(AZ)
LPC
SPI
PCIE
USB3.0
ODD
Conn.
Audio
ALC233-VB2-CG
Camera
(CZLandSRChannelBonly)
Port5
Port6
HDD
Conn.
MB
3.0Conn.
Touch
Screen
USB2.0
Port2
S/B
2.0Conn.
4troP2troP
M/B
2.0Conn.
Port0
Port1
Sub-borad
Int.Speaker
Conn.
Int.AMICUAJ
onSub/B
WLAN/BT
Combo
CARRIZO
CARRIZO-L
BRISTOLRIDGE
STONEYRIDGE
Co-lay
eDPConn.
Port1
204pinDDRIII-SO-DIMMX2
1.5VDDRIII1600MHz
MemoryBUS(DDR3)CHBOnly
CardReader_AUDIO_USB/B
USB2.0
Port3
AMDHDMIConn.
Port3
S/B
CardReader
USB2.0
Port1
I2C
Port1
Touch
Screen
(Reserve)
Port4
Port3
PTP
(CZ/BR/SR)
PS2ECforI2CbridgeonCZL

Specifications Table
Computer specifications
Item Metric Imperial
Dimensions (Non-Touch Panel)
Length 381.8 mm 15 1/32 inches
Width 258 mm 10 5/23 inches
Height 24.6 mm 31/32 inches
Weight (equipped with optical
drive, flash drive, and battery)
<2.4 kg 5.30 lbs
Input power
Operating voltage 19V
Operating current 45W: 2.37A (Max)
Temperature
Operating (not writing to
optical disc)
0ºC ~ 40ºC 32ºF ~ 104ºF
Operating (writing to optical
disc)
0ºC ~ 40ºC 32ºF ~ 104ºF
Non-operating -20ºC ~ 60ºC -4º ~ 140ºF
Relative humidity
Operating 0%R.H ~ 80%R.H
Non-operating 0%R.H ~ 80%R.H
Maximum altitude (unpressurized)
Operating NA NA
Non-operating NA NA
Shock
Operating 105 G, 2 ms, half-sine
Non-operating 220 G, 2 ms, half-sine
Random vibration
Operating 0.6 g zero-to peak, 5 Hz to 500 Hz, 30 minutes per axis
Non-operating 1.50 g zero-to-peak, 5 Hz to 500 Hz, 30 minutes per axis
NOTE:
Applicable product safety standards specify thermal limits for plastic surfaces. The computer
operates well within this range of temperatures.

System Board Major Chips
Processor
Processor Specifications
Item Specification
Core logic AMD Carrizo-L Platform (FP4, 10-15W)
VGA AMD 2nd
Gen Graphics Next Architecture
VGA (Discrete) N/A
USB 2.0 2x USB2.0 ports
USB 3.0 1x USB3.0 port
Audio codec Realtek ALC233
Amplifier Realtek ALC233 build-in class-D speaker amplifier
LAN Realtek RTL8111H
Card reader Realtek RTL5170
EC ENE KB9022
Item Specification
CPU Type AMD Carrizo-L Platform (FP4, 10-15W)
CPU package BGA968
Core logic Carrizo-L
Chipset Carrizo-L
Item
CPU
Speed
(GHz)
Cores
Bus
Speed
(FSB/
DMI/QBI)
Mfg
Tech
(nm)
Cache
Size
Package
Core
Voltage
E1-7010 1.5 2 None 28 1MB BGA986 0-1.4V
A4-7210 1.8 4 None 28 2MB BGA986 0-1.4V
A8-7410 2.2 4 None 28 2MB BGA986 0-1.4V

CPU Fan True Value Table (Tj=100)
System Memory
UMA SKU
CPU Temperature Fan Speed (RPM) SPL Spec (dBA)
40 2600 25
44 3000 28
48 3600 31
52 4100 34
55 4600 37
PROCHOT at 99°C
OS shut down at 100°C
H/W shut down at PH1=92°C
Item Specification
Memory controller AMD Carrizo-L
Memory size No on board Memory
DIMM socket number 2x DDR3 sockets
Supports memory size per
socket
2GB/4GB/8GB
Supports maximum memory
size
Total 16GB
Supports DIMM type SODIMM
Supports DIMM Speed DDR3 1333/1600
Support DIMM voltage 1.5V
Supports DIMM package DDR3 SODIMM 204 pin

Memory Combinations
Video Interface
Slot 1 (GB) Slot 2 (GB) Total Memory (GB)
0 2 2
2 0 2
2 2 4
0 4 4
4 0 4
4 2 6
2 4 6
4 4 8
0 8 8
8 0 8
2 8 10
8 2 10
4 8 12
8 4 12
8 8 16
Item Specification
Chipset AMD Carrizo-L
Package BGA986
Interface AMD 2nd Gen Graphics Next Architecture
Memory 32MB (Share Memory)

BIOS
LAN Interface
Item Specification
BIOS vendor Insyde
BIOS Version 1.00
BIOS ROM type SPI
BIOS ROM size 8 MB
Features
• Insyde code base
• Flash ROM 8 MB
• Support Acer UI
• Support multi-boot
• Suspend to RAM (S3)/Disk (S4)
• Support SMBIOS 2.8 or later, PCI 2.1.
• DMI utility for BIOS serial number configurable/asset tag
• Support PXE
• Support WinFlash
• Wake on LAN from S3
• Wake on LAN from S5 in AC mode
• System information
• Refer to Acer BIOS specification
Item Specification
LAN Chipset Realtek 8111H
LAN connector type RJ45
LAN connector location JRJ45 at the rear side
Features
• Fully Compliant with IEEE 802.3, IEEE 802.3u,
IEEE 802.3ab
• Support IEEE 802.1P Layer 2 Priority Encoding
• Support IEEE 802.1Q VLAN tagging
• Support Full Duplex flow control (IEEE 802.3x)
• Integrated 10/100/1000 transceiver

Keyboard
Item Specification
Type LV5T_A51B
Total number of keypads US 103key/UK, BR 104key/JP 107key
Windows logo key Yes
Internal & external keyboard
work simultaneously
Plug USB keyboard to the USB port directly: Yes
Features
• Phantom key auto detect
• Support independent pgdn/pgup/home/end keys
• Support reverse T cursor keys
• Factory configurable different languages by OEM customer

Hard Disk Drive (Listed items from AVL list)
Item Specification
Vendor & Model
name
Seagate ST500LT012 WDC WD10JPVX-22JC3T0
TOSHIBA MQ01ABF050 Seagate ST1000LM024
WDC WD5000LPCX-21VHAT0 TOSHIBA MQ01ABD100
Capacity (GB) 500GB 1TB
Bytes per sector 4096 4096
Data heads 2 4
2 4
2 4
Drive Format
Disks 1 2
1 2
1 2
Spindle speed 5400RPM
Performance Specifications
Buffer size 32MB 8MB
8MB 16MB
16MB 8MB
Interface SATA
Fast data
transfer rate
(Mbits / sec,
max)
6.0Gbits/s
Media data
transfer rate
100MB/s 144MB/s
1469.7Mbits/s 145MB/s
147MB/s 1469.7Mbits/s
DC Power Requirements
Voltage
tolerance
+5V ± 5%

Super-Multi Drive
Item Specification
Vendor & Model name HLDS GUE1N PLDS DA-8AESH
Burst Data Transfer Rate 150 MB/s
Buffer size 0.5MB
Interface SATA
Applicable disc format
• Reads data in each DVD-
ROM, DVD-R(Ver.1.0, Ver.
2.0 for Authoring).
• Reads and writes in each
DVD-R(Ver. 2.1 for
General), DVD-R DL(Dual
Layer), DVD-RW, DVD-
RAM(Ver.2.2),DVD+R,
DVD+R DL(Double Layer),
and +RW.
• Reads data in each CD-
ROM, CD-ROM XA, CD-I,
Video CD, CD-Extra and
CD-Text.
• Reads data in Photo CD
(Single and Multi session).
• Reads standard CD-DA.
• Support to read Super
Audio CD (Compatible
layer in Hybrid type).
• Reads and writes CD-R
discs conforming to
"Orange Book Part 2".
• Reads and writes CD-RW
discs conforming to
"Orange Book Part 3".
• CPRM (DVD-R/RW/RAM)
supported.
• Reads and writes in M-
DISC/+M (Archival).
• CD-DA, CD-TEXT, CD
ROM Mode-1
• CD-ROM/XA Mode-2
Form-1 and Form-2
• CD-I Ready, Video-CD
(MPEG-1)
• Photo-CD, Enhance CD
• CD extra, UDF (fixed/
variable Packet mode)
• DVD-ROM, DVD-Video,
DVD-Audio
• DVD-RW
• DVD+RW
• DVD-R single/multi
border(s)
• DVD+R single/multi
session(s)
• DVD-R9 single/multi
border(s)
• DVD+R9 single/multi
session(s)
Power Requirement
Input Voltage +5V ± 5%

LED 15.6”
Item Specification
Vendor/Model name Ultra Slim, eDP, FHD
Screen Diagonal (mm) 15.6"
Active Area (mm) 344.16 x 193.59 mm
Display resolution (pixels) 1366 x 768 (HD)
Pixel Pitch (mm) 0.252 mm x 0.252 mm (HD)
Typical White Luminance (cd/m2
)
also called Brightness
220 cd/m2
Contrast Ratio 400 or 500
Response Time (Optical Rise
Time/Fall Time) msec
16ms
Typical Power Consumption
(watt)
3.5 (Include Logic and Blu power)
Weight (without inverter)
Ultra Slim, eDP, FHD(3.2mm)
• max 380g
Physical Size (mm)
• 360mm x 207mm x 3.2mm
Electrical Interface eDP1.2
Viewing Angle (degree)
Horizontal (Right) CR = 10 (Left)
Vertical (Upper) CR = 10 (Lower)
• N156BGA-EA2 45/45/20/35
• N156BGA-EB2 45/45/20/35
• B156XTN07.1 45/45/15/45
• B156XTN07..0 45/45/15/45
• NT156WHM-N32 45/45/20/40

Graphics Controller and VRAM
Item Specification
Graphics Controller Chip AMD Carrizo-L
Supports
• Graphic Core
- 2nd Gen Graphics Next Architecture
• Operating Systems Support
- Windows* 10, Windows* 7, Linux* OS
• DirectX Support
- DirectX 12 "Graphic Core Next" Technology
• HSA Support
- OpenCL Support
• UVD Support
- V4.2
• VCE Support
- V2.0
- 1080p60 Wireless Display HDCP2.2
• DCE Support
- V8.5
• HDCP Support
- HDCP1.x for Wired Displays
VRAM Chipset N/A
Memory Size 32MB (shared memory)
Interface N/A

Supported Resolution (GPU: Include all supported resolution)
Qualcomm Atheros QCNFA335 Wifi Module Interface
Resolution 16 bits 32 bits 36 bits 48 bits Others
640x480p/60Hz X V X X X
800x600p/60Hz X V X X X
1024x768p/60Hz X V X X X
1152x864p/60Hz X V X X X
1280x600/60Hz X V X X X
1280x720/60Hz X V X X X
1280x768/60Hz X V X X X
1280x800/60Hz X V X X X
1280x960/60Hz X V X X X
1280x10240/60Hz X V X X X
1360x768/60Hz X V X X X
1366x768/60Hz X V X X X
1400x1050/60Hz X V X X X
1440x900/60Hz X V X X X
1600x900/60Hz X V X X X
1680x1050/60Hz X V X X X
1920x1080/60Hz X V X X X
Legend: V = Supported; X = Not supported
Item Specification
Chipset Qualcomm Atheros QCA 9565-CR4A
Data throughput • Wifi: 1TX/1RX, with transmission rate up to 150Mbps
• BT: 1Mbps, 2Mbps, and 3Mbps EDR operations
Protocol • 802.11b/802.11g/802.11n
• Bluetooth V4.0LE, V3.0+HS, V2.1+EDR system
Interface • Wifi: PCIe
• BT: USB
Connector type M.2 TYPE 1630-S3-A-E
Supported protocol (List only
supported protocols from
Acer specs)
A2DP / AVCTP / AVRCP / BIP / BPP / DUN / Fax / FTP /
GAVDP / HCRP / Headset / Hands Free / HID / OPP / PAN /
SDAP / Serial / SYNC

Qualcomm Atheros QCNFA435A Wifi Module Interface
Wifi/Bluetooth Combo Module
Camera
Mini Card
3G Card (N/A)
Item Specification
Chipset Qualcomm Atheros QCA9377-5
Data throughput • Wifi: 1TX/1RX, transmission rate can up to 150Mbps in
802.11n, and 433Mbps in 802.11ac
• BT: TX 1.2Mbits/sec
• BT: RX 1.2Mbits/sec
Protocol • 802.11a/802.11b/802.11g/802.11n/802.11ac
• Bluetooth V4.1LE, V3.0+HS, V2.1+EDR system
Interface • Wifi: PCIe
• BT: USB
Connector type M.2 TYPE 1630-S3-A-E
Supported protocol (List only
supported protocols from
Acer specs)
A2DP / AVCTP / AVRCP / BIP / BPP / DUN / Fax / FTP /
GAVDP / HCRP / Headset / Hands Free / HID / OPP / PAN /
SDAP / Serial / SYNC
Item Specification
Controller • Qualcomm Atheros NFA335
• Qualcomm Atheros NFA435A
Features • Mini USB module with built-in antenna
• Bluetooth 4.1
Item Specification
Vendor and Model
• Chicony: CNFE01321004970LH
• Liteon: 4SF001N2
Type VGA
Item Specification
Number supported 1
Features Wifi/Bluetooth combo module
Item Specification
Features N/A

Audio Codec and Amplifier
Audio Interface
Wireless Module 802.11b/g/n/ac
Battery (Only listed components from AVL including capacity)
Item Specification
Audio Controller Audio Codec: Realtek ALC233-CG
Item Specification
Audio Controller Realtek ALC233-CG
Audio onboard or optional On board
Mono or Stereo Stereo
Resolution Support 16/20/24bit PCM
Compatibility HD audio interface
Sampling rate
Sample rate up to 192Khz resolution VSR (Variable Sampling
Rate)
Internal microphone Yes
Internal speaker/quantity Yes (2W speakers x2)
Item Specification
Chipset
Qualcomm Atheros QCA
9565-CR4A
Qualcomm Atheros QCA9377-5
Data throughput
Wifi:1TX/1RX, transmission rate can up to 150Mbps in 802.11n, and
433Mbps in 802.11ac
Protocol 802.11b/802.11g/802.11n
802.11a/802.11b/802.11g/
802.11n/802.11ac
Interface PCIe
Item Specification
Vendor & Model name SANYO LG
Battery Type Li-ion
Pack capacity 3220mAh 3246mAh
Number of battery cell 3
Package configuration 3S1P

USB Port
HDMI Port
AC Adapter
Item Specification
USB compliance level USB2.0 / USB3.0
Protocol xHCI
Number of USB port(s)
• 1x USB 3.0 port
• 2x USB 2.0 ports
Location
• Two at the rear side (1x USB3.0 and 1x USB 2.0)
• One at the right side (1x USB2.0)
Output Current 1.0 Amp for each USB 2.0 or USB 3.0 port
Item Specification
Compliance level HDMI 1.4
Data thoroughput 16 Gbps
Number of HDMI port(s) 1
Location JHDMI1 at the rear side
Item Specification
Input rating 45W
Maximum input AC current Input current will be less than 1.2Amps. at input voltage 90Vac/
47Hz and maximum load condition.
Inrush current 264Vac, No damage; Meet fuse and bridge diode I2
t de-rating.
Efficiency More than 87.73% of average efficiency load tested at 115 Vac
& 230 Vac.
Output voltage 19V

System Power Management
Card Reader
System LED Indicator
Item Specification
Mech. Off (G3) All devices in the system are turned off completely.
Soft Off (G2/S5)
OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0)
Individual devices such as the CPU and hard disk may be
power managed in this state.
Suspend to RAM (S3)
• CPU Set Power Down
• VGA Suspend
• PCMCIA Suspend
• Audio Power Down
• Hard Disk Power Down
• Super I/O Low Power mode
Item Specification
Chipset Realtek RTS5170-GR
Package QFN 24Pin
Maximum supported size
• Support SD
• Support SDXC
• Support SDHC
Item Specification
Lock N/A
System state
• Blue color solid on: System on
• Blue color and Amber color off: System off
• Amber color blinking: S3 state
HDD access state N/A
Wireless state N/A
Power button backlight N/A
Battery state
Charging
• Amber color solid on: Battery charging with AC
• Blue color solid on: Battery full
• Amber color blinking: Battery abnormal stop charge or
battery in low power state
Discharging
• Amber color blinking: Battery in critical low state
• Amber color off: Discharging state

CHAPTER 2
System Utilities
System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the Bios Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Selecting a UEFI File as Trusted . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Setting a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Changing a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Removing a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Boot Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Boot Tab (Windows 7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Boot Tab (Windows 10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Exit Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Boot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
BIOS Secure Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
DOS Secure Flash Utility SOP (For Service BIOS) . . . . . . . . . . . . 2-19
Windows Secure Flash Utility SOP (For Service BIOS) . . . . . . . . . 2-22
Unlock HDD Password Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Unlock HDD Password Utility SOP (DOS) . . . . . . . . . . . . . . . . . . . 2-26
Unlock HDD Password Utility SOP (x64) . . . . . . . . . . . . . . . . . . . . 2-28
Unlock HDD Password Utility SOP (x86) . . . . . . . . . . . . . . . . . . . . 2-31
Clean BIOS Password SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Clean BIOS Password SOP (DOS) . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Clean BIOS Password SOP (x64) . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
Clean BIOS Password SOP (x86) . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
DMITools Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Using DMITools (x64) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Using DMITools (x86) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-60

CHAPTER 2
System Utilities (cont.)
LAN EEPROM Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68
LAN EEPROM Utility SOP (DOS) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-68
LAN EEPROM Utility SOP (x64) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70
LAN EEPROM Utility SOP (x86) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-72
LAN MAC Programming Tool SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
Crisis Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77
When to Use the Crisis S.O.P? . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77
Creating a USB Flash Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . 2-77
Using the Crisis Utility Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-80

System Utilities 2-3
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS
(Basic Input/Output System).
The BIOS utility is pre-configured and optimized so most users do not need to run this utility.
However, if configuration problems occur, you may need to run the BIOS utility.
To activate the BIOS Utility, press F2 during POST (power-on-self-test).
To change the boot device without entering the BIOS utility, press F12 during POST to enter the
multi-boot menu. In this menu, users can change the boot device without entering BIOS Setup
Utility.
Navigating the Bios Setup Utility
The BIOS utility has five menu options: Information, Main, Advanced, Boot, and Exit.
To navigate through the menus options, perform the following:
• To choose a menu, use the left and right arrow keys.
• To choose an item, use the up and down arrow keys.
• To change the value of a parameter, press F5 or F6.
• A plus sign (+) indicates the item has sub-items.
• Press Enter to expand this item.
• Press Esc while you are in any of the menu options to go to the Exit menu.
• In any menu, you can load default settings by pressing F9. You can also press F10 to
save any changes made and exit the BIOS Setup Utility.
NOTE:
• Parameter values can be changed if enclosed in square brackets [ ]. Navigation keys for
a particular menu are shown on the bottom of the screen. Help for parameters are found
in the Item Specific Help part of the screen. Read this carefully when making changes to
parameter values.
• System information is subject to specific models.
The succeeding sections are descriptions of the menu tabs found on the InsydeH20 BIOS Setup
Utility screen.
NOTE:
The screens provided are for reference only. Actual values may differ by model.

2-4 System Utilities
Information Tab
The Information tab displays a summary of the computer hardware information.
Figure 2-1. BIOS Information
Table 2-11. BIOS Information Tab Parameters
Parameter Description
CPU Info Displays the CPU (Central Processing Unit) type.
System BIOS Version Displays the system BIOS version.
GOP Version
Displays the GOP (Fast Boot Graphics Output Protocol) version.
GOP Version will only appear when the Boot Mode settiing is set to
[UEFI].
VGA BIOS Version
Displays the VGA BIOS version.
VGA BIOS Version will only appear when the Boot Mode setting is
set to [Legacy].
HDD Model Name
Displays the model name of the HDD (hard disk drive) installed on
primary SATA master.
The hard disk mode name is automatically detected by the system.
If there is no hard disk present or unknown type, “None” should be
shown on this field.
InsydeH20 Setup Utility Rev. 3.7
Information Main Security Boot Exit
CPU Info: AMD A6-9210 Radeon R4 ComputeCORES 2C+3G
System BIOS Version: V1.00
GOP Version: AMD GOP X64 Release Driver Rev. 1.59.0.0.0.Jun 25 2015 13:46:51
VGA BIOS Version: ATI VGA VER015.049.000.011.006390
HDD Model Name: TOSHIBA MQ01ABD100
HDD Serial Number: Y4C5P9DUT
ATAPI Model Name: HL-DT-ST DVDRAM GUAON
Total Memory: 8192 MB
Serial Number: 123456789
Asset Tag Number:
Product Name: Aspire ES1-523
Chassis Asset Tag
Manufacturer Name: Acer
UUID: F0CC9FDD27BF11E187CADC0EA129FAC0
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ←→ Select Menu Enter Select►Sub-Menu F10 Save andExit

HDD Serial Number
Displays the serial number of the HDD installed on primary SATA
master.
If no hard disk or other devices are installed, then it will display a
blank line. If system has more than 1 device, the item should be
listed as examples below:
• HDD0 Model Name
• HDD0 Serial Number
• HDD1 Model Name
• HDD1 Serial Number
ATAPI Model Name
Displays the ODD (optical disc drive) model name installed in the
system.
Total Memory Displays the total memory installed.
Serial Number Displays the serial number of the unit.
Asset Tag Number Displays the tag number of the system.
Product Name Displays the product name of the system.
Manufacturer Name Displays the system manufacturer.
UUID
Displays the UUID (Universally Unique Identifier).
This option will be visible only when there is an internal LAN device
present.

Main Tab
The Main tab allows the user to set the system time and date, enable or disable boot option, and
enable or disable recovery.
Figure 2-2. BIOS Main
Table 2-12. BIOS Main Tab Parameters
System Time Sets the system time in 24-hour format.
System Date Sets the system date.
Network Boot Enable or disable system boot from LAN (local area network).
F12 Boot Menu Enable or disable the use of boot menu during POST.
Wake on LAN Enable or disable system to wake up from LAN.
Touchpad
Selects the Touchpad mode.
• When the end user selects “Advance”, it follows auto select
mechanism based on the OS type to decide I2C or PS2.
• When the end user selects “Basic”, if the OS type is Win8.1 and
above, I2C controller will be enabled but no I2C PTP definition.
If the OS type is not Win8.1 and above, both I2C controller and
I2C PTP device will be disabled. PS2 device must be defined.
Lid Open Resume
Enable or disable lid open resume feature. If this feature is
enabled, the system will resume from S3 state when the lid opens.
System Time : [19:03:49]
System Date : [01/01/2016]
Network Boot [Disable]
F12 Boot Menu [Disable]
Wake on LAN [Disable]
Touchpad [Advanced]
Lid Open Resume [Enable]
D2D Recovery [Enable]
GPT Partition Recovery [None]
GPT Partition Record No Record
Item Specific Help
This is the help of the
[Hour:Minute:Second] field. Hour valid
range is from 0 to 23, Minute is from 0
to 59, Second is from 0 to 59. INCREASE/
REDUCE : F6/F5.

D2D Recovery Enable or disable Acer disc-to-disc Recovery.
GPT Partition Recovery Option to save/restore the GPT partition.
GPT Partition Record Displays the record of the saved GPT partition.

Security Tab
The Security tab allows the user to configure and protect the computer from unauthorized use.
Figure 2-3. BIOS Security
Table 2-13. BIOS Security Tab Parameters
Supervisor Password Is
Displays “Set” if the supervisor password is set and “Clear” if the
supervisor password is not set.
User Password Is
Displays “Set” if the user password is set and “Clear” if the user
password is not set.
HDD Password Is
Displays “Set” if the HDD password is set and “Clear” if the HDD
password is not set.
Set Supervisor Password Sets the supervisor password.
Set User Password
Sets the user password. Enabled only when the supervisor
password is set.
Set HDD Password Sets the HDD password.
Password on Boot
Enable or disable the computer to prompt for the password on
system boot. When disabled, the password is only prompted when
entering the BIOS Setup Utility.
Supervisor Password Is: Clear
User Password Is: Clear
HDD Password Is: Clear
Set Supervisor Password [Enter]
Set User Password [Enter]
Set HDD Password [Enter]
Password on Boot [Disabled]
Secure Boot Mode Standard
Erase all Secure Boot Setting [Enter]
Select an UEFI file as trusted [Enter]
for executing
Restore Secure Boot to [Enter]
Factory Default
Current TPM ( TCM ) State: Installed
Change TPM ( TCM ) State: [Enabled]
Clear TPM ( TCM ) [Clear] 44123455
Item Specific Help
Install or Change the password and the
length of password must be greater or
equal one word.

NOTE:
When prompted to enter the password, three attempts are allowed before system halts.
Resetting the BIOS password may require the computer to be returned to the dealer.
Secure Boot Mode
Displays the current Secure Boot Mode status:
• Standard: if the current mode is Standard Secure Boot. With
Standard Secure Boot, no change has been manually done to
Secure boot setting or users have previously restored security
boot to factory default.
• Custom: Contents of the Secure Boot signature database has
been previously modified with “Erase all Secure Boot Setting” or
“Select an UEFI file as trusted executing”.
Erase all Secure Boot Setting
Erases all contents in secure four variables PK, KEK, db, and dbx.
When this option is selected, a confirmation will pop up to confirm
the user’s action. This action requires an admin password. If an
admin password has not been created, the user must setup an
admin password first.
Select an UEFI file as trusted
for executing
When this option is selected, users may select available .efi in
FAT32 partitions and add the .efi hash into secure DB. This action
requires an admin password. If an admin password has not been
created, the user must setup an admin password first.
Restore Secure Boot to
Factory Default
Restores the settings back to the factory default setting. After
saving and exiting the menu, the default factory settings will be
restored and Secure Boot mode will be reset back to Standard
upon the next entry to the Setup menu. This action requires an
admin password. If an admin password has not been created, the
user must setup an admin password first.
Current TPM (TCM) State
Displays the current TPM (TCM) status ("Installed" or "Not
Installed"). Enabled only when the TPM is set.
Change TPM (TCM) State Enable or disable the TPM function.
Clear TPM (TCM) Removes all TPM context associated with a specific owner.

Selecting a UEFI File as Trusted
Perform the following to select a UEFI file as trusted for execution:
1. Use the ↑ and ↓ keys to highlight the Select an UEFI File as trusted for
executing parameter and press Enter. The Select the UEFI file location dialog
box appears.
Figure 2-4. Select UEFI File Location
2. Use the ↑ and ↓ keys to select a location, then press Enter. The Select an UEFI file as
trusted for executing dialog box appears.
Figure 2-5. Select UEFI File
3. Select the *.efi file to execute (only *.efi files can be added to the signature database).
4. Select “Yes” to add the signature database and return to the security section. Boot description
will be added in the end of the Boot device order list (maximum of 5 entries are allowed).
Figure 2-6. Add New File

Setting a Password
Perform the following to set the supervisor password:
1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press
Enter. The Set Supervisor Password dialog box appears.
Figure 2-7. Set Supervisor Password
2. Type the password in the Enter New Password field.
NOTE:
Passwords are not case sensitive and the length must not exceed 12 characters. The
following characters may be used in a password.
IMPORTANT:
Use care when typing a password. Characters do not appear on the screen.
3. Retype the password in the Confirm New Password field.
4. Press Enter. The Setup Notice dialog box appears.
Figure 2-8. Setup Notice
A - Z Alphabets A through Z (Not Case Sensitive)
0 - 9 Numerical Characters
- Dash
= Equal Sign
[ Left Bracket
] Right Bracket
. Period
, Comma
; Semi-colon
/ Slash
Back-slash

5. Press Enter to complete the password setting. After setting the supervisor password, the
computer sets the Supervisor Password Is parameter to Set.
6. Press F10 to save changes and exit BIOS Setup Utility.
NOTE:
The same procedures apply in setting the user password and HDD password.
When the supervisor password is set, the Set User Password and Password on Boot
parameters are enabled for users to configure.
Changing a Password
Perform the following to change a password:
NOTE:
Below are the procedures for changing the supervisor password. The same procedures apply
in changing the user and HDD passwords.
2. Type the current password in the Enter Current Password field and press Enter.
3. Type the new password in the Enter New Password field and press Enter.
4. Retype the new password in the Confirm New Password field.
5. Press Enter. If the passwords match, the Setup Notice dialog box appears.
6. Press Enter to complete the password setting. The computer sets the Supervisor
Password Is parameter to Set.

Removing a Password
Perform the following to remove a password:
NOTE:
Below are the procedures for removing the supervisor password. The same procedures apply
in removing the user and HDD passwords.
When the supervisor password is removed, the user password is automatically removed.
2. Type the current password in the Enter Current Password field and press Enter.
3. Press Enter twice without typing anything in the Enter New Password and Confirm New
Password fields. The Setup Notice dialog box appears.
4. Press Enter to complete the password setting. The computer sets the Supervisor
Password Is parameter to Clear.

Boot Tab
The Boot tab allows the user to configure the order of boot devices used to load the operating
system.
Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value.
Boot Tab (Windows 7)
Figure 2-13. BIOS Boot (Windows 7)
Boot Mode [Legacy]
Boot priority order:
1. HDD0 : TOSHIBA MQ01ABD100
2. ATAPI CDROM : HL-DT-ST DVDRAM GUA0N
3. USB FDD :
4. Network Boot : Realtek PXE B01 D00
5. USB HDD :
6. USB CDROM :
Item Specific Help
Use <↑> or <↓> to select a device, then
press <F5> to move it down the list, or
<F6> to move it up the list. Press <Esc>
to escape the menu

Boot Tab (Windows 10)
Figure 2-14. BIOS Boot (Windows 10)
Table 2-14. BIOS Boot Tab Parameters
NOTE:
• Wired connection will display Network Boot-IPV4 and Network Boot-IPV6 as two
separate network boot devices.
• After Windows 10 OS is installed, a Windows Boot Manager will be generated and
displayed on top of the boot device priority.
• Non-physical boot devices can be deleted in the Boot Priority Order List, this includes A
trusted boot entry and Windows Boot Manager.
• If two (2) HDD is configured as RAID, only HDD0 is presented.
Boot Mode
Select the boot mode. Select “UEFI” (default) or “Legacy”. When
the boot mode is changed, changes will only take effect after a
reboot. If the user insist to change the mode, the boot priority
order will become gray out unless the user switches the boot
mode back to the original boot mode settings.
Secure Boot
(only for Windows 10)
Enables or disables secure boot check. Default is “Enabled”.
Boot Priority Order Displays bootable devices based on the Boot Mode selection.
Boot Mode [UEFI]
Secure Boot: [Enabled]
1. Windows Boot Manager
2. HDD:TOSHIBA MQ01ABD100.
3. ATAPI CDROM : HL-DT-ST DVDRAM GUA0N
4. USB FDD :
5. Network Boot-IPV4 :
6. USB HDD :
7. USB CDROM :
8. Network Boot-IPV6:
Item Specific Help
Select boot type to Dual type. Legacy
type or UEFI type.

Exit Tab
The Exit tab allows the user to save or discard changes and quit the BIOS Setup Uitility.
Figure 2-15. BIOS Exit
Table 2-15. BIOS Exit Tab Parameters
Exit Saving Changes Save the changes and exit the BIOS utility.
Exit Discarding Changes Exit the BIOS utility without saving the changes to the system.
Load Setup Defaults Load the default values of all setup items.
Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults
Item Specific Help
Exit System Setup and save your changes.

Boot Manager
The Boot Manager allows users to select the boot device without accessing the BIOS utility.
NOTE:
Boot Manager is available only if the Boot Menu parameter in Main menu is set to Enabled
(refer to Main Tab on page 2-6).
Perform the following to use the F12 Boot menu:
1. Start the computer.
2. Press the F12 key during POST. The Boot Manager screen appears.
Figure 2-16. Boot Manager Screen
3. Use the ↑ and ↓ keys to highlight a boot device.
4. Press Enter to select and continue with the boot procedure.

Flash Utilities
BIOS Secure Flash Utilities
BIOS Flash memory updates are required for the following conditions:
• New versions of system programs
• New features or options
• Restore a BIOS when it becomes corrupted
• Win7 upgrade to Win8 BIOS (service BIOS only)
• Win8 downgrade to Win7 BIOS (service BIOS only)
Use the Flash utility to update the system BIOS Flash ROM.
Perform the following to run a BIOS Flash update:
1. Prepare a bootable USB HDD/FDD.
2. Download and copy the Flash utilities to the bootable USB HDD/FDD.
BIOS Flash may be performed by one of the following:
• DOS Secure Flash Utility (see DOS Secure Flash Utility SOP (For Service BIOS) on page 2-
19).
• Win Secure Flash Utility (see Windows Secure Flash Utility SOP (For Service BIOS) on
page 2-22).
NOTE:
• If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.
See Creating a USB Flash Crisis Disk on page 2-77.
• Do not install memory related drivers (XMS, EMS, DPMI) when BIOS Flash is used
• Use an AC adaptor power supply when running BIOS Flash utility. If the battery pack
does not contain power to finish loading BIOS Flash, do not boot the system.
• Flash utility has auto execution function.

DOS Secure Flash Utility SOP (For Service BIOS)
NOTE:
Plug the AC power adaptor to a power source before performing the DOS Secure Flash Utility.
1. In Windows OS, unzip the compressed BIOS ROM package “BIOS_V1.xxS_DOS_
W8x86x64.zip” (where in V1.xx = Version 1.xx), and then copy the folder “DOS_Windows” to
the new build “DOS” folder of a DOS-bootable USB Disk.
Figure 2-17. Unzip and Copy BIOS ROM Package
2. Power on the target machine. Press F2 during boot to enter the BIOS Setup Menu.
3. Select the Boot menu and set Boot Mode to “Legacy”. On the Exit menu, choose “Yes” on
Exit Saving Changes. The system will reboot.
4. After the reboot, press F2 again to enter the BIOS Setup Menu. Select the Boot menu and set
the Boot Priority Order 1 to “USB HDD”.
Figure 2-18. Set Boot Order Priority
5. On the Exit menu, choose “Yes” on Exit Saving Changes.
BIOS_V1.00S_DOS_W8x86x64
DOS folder
Copy
Unzip
C5W1R100.exe
DOS
BIOS_V1.00S_DOS_W8x86x64
Boot Mode [Legacy BIOS]
1. USB HDD :
2. HDD0 : HGST HTS545050A7E680
3. ATAPI CDROM :
4. USB FDD :
5. Network Boot : BRCM MBA Slot 0100 v15.4.2
6. USB CDROM :
Item Specific Help
Use <↑> or <↓> to select a device, then
press <F5> to move it down the list, or
<F6> to move it up the list. Press <Esc>
to escape the menu

6. Boot the target machine into DOS using the USB disk, and then execute the “C5W1R100.EXE”
file.
Figure 2-19. Boot to DOS
Figure 2-20. Execute C5W1R100.EXE
C:DOS>dir
Volume in drive C is USB_8GB
Volume Serial Number is 3666-33A4
Directory of C:DOS
. <DIR> 04-18-15 14:02
.. <DIR> 04-18-15 14:02
C5W1R100 EXE 11,570,911 04-18-15 16:35
1 file(s) 11,570,911 bytes
2 dir(s) 432.91 MB free
C:DOS>_
C:DOS>C5W1R100.EXE
Option: -all –ecbp
Insyde H2OFFT (Flash Fireware Tool) Version 1.6y
Copyright © 2014, Insyde Software Corp. All Rights Reserved.
Initializing
Current BIOS Model name : C5W1R
New_____BIOS Model name : C5W1R
Current BIOS version: V1.00
New_____BIOS version: V1.00
_______________________Please do not remove the AC power!

7. The system starts doing secure flash.
Figure 2-21. Start Secure Flash
IMPORTANT:
• While flashing BIOS, do not remove the AC power source. If the warning message below
is shown, check if the AC power is plugged in.
Figure 2-22. AC Detect Error
IMPORTANT:
• If the warning message below is shown, check if the battery is plugged in and battery
remaining capacity is more than 15%.
Insyde H2OFFT (Flash Fireware Tool) Version 1.00.38.00
Loading New BIOS Image File: Done
Loading New EC Image File: Done
Current BIOS Model name : C5W1R
New_____BIOS Model name : C5W1R
Current BIOS version: V1.XX
New_____BIOS version: V1.XX
Insyde H2OFFT (Flash Fireware Tool) Version 1.7C
C:DOS>C5W1R100.exe
Option : -all –ecbp
AC detect error!
C:DOS>
C:DOS>C5W1R100.exe
Option : -all –ecbp
Warning: Battery Too Low
This process requires AC power and a charged battery to avoid and accidental
Power-off during an update. Connect the AC adapter and make sure a charged
battery is in the computer
_______________________

Windows Secure Flash Utility SOP (For Service BIOS)
NOTE:
Plug the AC power adaptor to a power source before performing the Windows Secure Flash Utility.
1. In Windows OS, unzip and save the compressed BIOS ROM package
“BIOS_V1.xx_W8x86x64.zip” (wherein V1.xx = Version 1.xx). Then copy the folder to the “C:”.
NOTE: In the example below, the file is unzip and saved in “C:” location.
Figure 2-24. Unzip and Copy BIOS ROM Package
2. Press the Windows Key Shortcuts "WINKEY + X" on keyboard to display the Windows Mobility
Center application. Then choose "Command Prompt (Admin)".
Figure 2-25. Run Command Prompt
3. If User Account Control is enabled, a “Do you want to allow the following program to make
changes to this computer?” appears on the screen. Click Yes to continue.
BIOS_V1.00_W8x86x64
Copy
Unzip
C5W1R100.exe
Root directory
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:Windowssystem32>

4. Change to “C:” root with Command Prompt window.
Figure 2-26. Change to Root Directory
5. Execute the “C5W1R100.exe“ file.
Figure 2-27. Execute C5W1R100.exe
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:Windowssystem32> CD
C:>
C:>C5W1R100.exe
C5W1R
C5W1R
V1.00
V1.00

NOTE:
Before flashing BIOS, make sure that the AC power source is plugged in. If the warning
message below appears, check if the AC is properly plugged in and the battery remaining
capacity is more than 15%.
Figure 2-29. Battery Check Error
Figure 2-30. Battery too Low Error
IMPORTANT:
While flashing BIOS, do not remove the AC power source. If the warning message below is shown,
check if the AC power is plugged in.
CAUTION:
Insydeflash cannot run in battery power. If the warning message below appears, check if the AC is
properly plugged in and try again.
Figure 2-31. AC Power Caution

6. The system will reboot and start doing secure flash.
Figure 2-32. Start Secure Flash
IMPORTANT:
While flashing BIOS, do not remove the AC power source. If the warning message below is shown,
check if the AC power is plugged in.
7. When the flash process is complete, the update progress shows 100%. The system will reboot.
Figure 2-34. Flash Complete
__Current BIOS Model name : C5W1R
_New_____BIOS Model name : C5W1R
Current System BIOS version: V1.00
New_____System BIOS version: V1.XX
Requires AC power to avoid an accidental power off
New_____System BIOS version: V1.00
New
Start EC Update
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_____System BIOS version: V1.00

Unlock HDD Password Utility SOP
Unlock HDD Password Utility SOP (DOS)
Filename: UnlockHD.EXE (HDD password unlock tool)
Perform the following to unlock the HDD:
1. If the target machine on which the HDD is locked by a password, a Harddisk Security
dialog will appear to request the user to enter the HDD password.
Figure 2-35. Harddisk Security
2. If the HDD password is incorrectly entered three times, the Select Item dialog box appears
to prompt user to either (1) enter HDD Unlock Password or (2) continue to boot from other
devices.
Figure 2-36. Select Item
3. Select Enter Unlock Password to display the following dialog box in which the Unlock Key
is shown.
Figure 2-37. Unlock Key Number
Take note of the generated key code for the use of HDD Password Unlock Tool. In Figure 2-37
example, the key code is 76943488.
4. In Windows OS of another computer, copy the file UnlockHD.EXE to root directory of a
DOS-bootable USB disk.
Figure 2-38. Copy to USB
Harddisk Security
Primary Master TOSHIBA MK3252GSX Lock
Select Item
Enter Unlock Password
System Continue
Enter Unlock Password (Key:76943488)?
Unlock Key
Copy

5. After booting to DOS with the USB disk on a computer, execute UnlockHD.EXE to generate an
unlock password.
Use the following command: UnlockHD.EXE [Unlock Key] with the code noted in step 3.
Figure 2-39. Execute UnlockHD.EXE
6. Repeat steps 1~3 on the target machine, and then enter the HD Unlock Password obtained in
step 5 to unlock the HDD.
Figure 2-40. Enter Unlock Password
NOTE:
After clearing the HDD password, the HDD Password status is in “Frozen” state. Reboot the
system. After the reboot, the HDD Password will be in “Set” state.
Figure 2-41. HDD Password State
C:>UnlockHD.EXE 76943488
Password : 69621408
C:>_
HDD Unlock Password
********
InsydeH2O Setup Utility Rev. 3.0
Information. Main Security Boot Exit
Item specific Help
Supervisor Password Is Clear
User Password Is Clear Supervisor Password controls
HDD Password Frozen access to the whole setup
utility. It can be used to boot
Set Supervisor Password [Enter] up when Password on boot is
Set User Password [Enter] enabled.
Set HDD Password (Note5) [Enter]
Password on Boot: [Disabled]
Select an UEFI file as trusted for
executing
[Enter]
Restore Secure Boot to Factory
Default
[Enter]

Unlock HDD Password Utility SOP (x64)
Filename: UnlockHD_x64.exe (HDD password unlock tool in WinPE3.0/4.0)
devices.
number is shown.
Figure 2-44. Unlock Key Number
Take note of the generated key number. This key will be used in HDD Password Unlock Tool.
In Figure 2-44 example, the key number is 77381934.
Harddisk Security
Select Item
System Continue
Enter Unlock Password (Key: 77381934)?
Unlock Key Number

4. In Windows OS of another computer, copy the file UnlockHD_x64.exe to the Tools directory of
a WinPE3.0/4.0 System Disk.
Figure 2-45. Copy to System Disk
NOTE: Above path is an example only.
5. On the target machine, boot to WinPE3.0/4.0 Server and execute UnlockHD_x64.exe to
generate an unlock password.
Use the following command: UnlockHD_x64.exe [Key Number] with the key number noted in
step 3, Figure 2-44.
Figure 2-46. Execute UnlockHD_x64.exe
6. Repeat steps 1~3, and then enter the HDD Unlock Password obtained in step 5 to unlock the
HDD.
Copy
C:>UnlockHD_x64.exe 77381934
UnlockHD_x64.exe
Copyright (C) 2012, Insyde Software Corp. All right reserved.
Version 1.0.0.1
Password : 68089310
Unlock HDD Password
Unlock Key Number
********

NOTE:
Item specific Help
executing
[Enter]
Default
[Enter]

Unlock HDD Password Utility SOP (x86)
Filename: UnlockHD_x86.exe (HDD password unlock tool in WinPE3.0/4.0)
devices.
is shown.
Figure 2-51. Unlock Key
Take note of the generated key number. This key will be used in HDD Password Unlock Tool.
In Figure 2-51 example, the key number is 77381934.
Harddisk Security
Select Item
System Continue
Unlock Key Number

4. In Windows OS of another computer, copy the file UnlockHD_x86.exe to the Tools directory of
a WinPE3.0/4.0 System Disk.
NOTE: Above path is an example only.
5. On the target machine, boot to WinPE3.0/4.0 Server and execute UnlockHD_x86.exe to
generate an unlock password.
Use the following command: UnlockHD_x86.exe [Key Number] with the key number noted in
step 3, Figure 2-51.
Figure 2-53. Execute UnlockHD_x86.exe
6. Repeat steps 1~3, and then enter the HD Unlock Password obtained in step 5 to unlock the
HDD.
Copy
C:>UnlockHD_x86.exe 77381934
UnlockHD_x86.exe
Copyright (C) 2012, Insyde Software Corp. All right reserved.
Version 1.0.0.1
Password : 68089310
Unlock HDD Password
Unlock Key Number
********

NOTE:
Item specific Help
executing
[Enter]
Default
[Enter]

Clean BIOS Password SOP
Clean BIOS Password SOP (DOS)
Software Method
Filename: CP.EXE (Clean BIOS password (supervisor and user) tool)
NOTE:
The supported BIOS version is V1.XX or later version.
Perform the following to clean the BIOS password on boot by software method:
1. In Windows OS, copy the files “CP.EXE” to the root directory of a DOS-bootable USB disk.
Figure 2-56. Copy Files
NOTE:
Above path is an example only.
2. On the target machine, boot to DOS with the USB disk and execute “CP.EXE”.
Figure 2-57. Execute CP.EXE
3. Press 1 or 2 to clean the corresponding password as shown on the screen.
Figure 2-58. Select Password to Clean
Copy2012/6/14 03:07
CP.EXE
16.4KB
C:>CP.EXE
ACER Clean Password Utility V1.3
Press 1 or 2 to clean any password shown as below:
1.User Password
2.Supervisor Password
C:>CP.EXE
1.User Password
<press “1” or “2” from keyboard>

4. The screen displays the selected password to clean, press “Y” or “y” to confirm the action. After
execution, the screen displays the clean password status.
Figure 2-59. Clean User Password
Figure 2-60. Clean Supervisor Password
C:> CP.EXE
1.User Password
<press “1” from keyboard>
Press 'Y' or 'y' key to clear BIOS password.
After clear BIOS password, System will reboot.
User password is cleared.
System will be reset after 3 seconds...
Confirm message
Notify Clean
password message
Reboot automatically
C:> CP.EXE
1.User Password
<press “2” from keyboard>
Press 'Y' or 'y' key to clear BIOS password.
After clear BIOS password, system will reboot.
Supervisor password is cleared.
Confirm message
Notify Clean
password message

Unlock Password [Disabled]
1. On the machine on which the Supervisor Password is locked, press F2 during system boot.
The following dialog will appear to request the user to key in the Supervisor Password.
Figure 2-61. Enter Password Screen
2. If the Supervisor Password is keyed incorrectly three times, the Select Item dialog box will
appear to prompt user to either (1) Enter Unlock Password or (2) System shut down.
is shown.
Figure 2-63. Unlock Key
Take note of the generated key number. This key will be used in Supervisor Password Unlock
Tool. In Figure 2-63 example, the key number is 76943488.
Enter Current Password:
_
Select Item
System shut down
Unlock Key

4. In Windows OS of another computer, copy the file UnlockPW.EXE to the root directory of a
DOS-bootable USB disk.
5. On any machine, boot into DOS with the USB disk, and execute UnlockPW.EXE to generate
the Supervisor/User Password to unlock.
Use the following command: UnlockPW.EXE [Key Number] with the key number noted in step
3, Figure 2-63.
Figure 2-65. Execute UnlockPW.EXE
6. Repeat steps 1~3 on the target machine, and then enter the Supervisor Unlock Password
obtained in step 5 to unlock the Supervisor Password.
Copy
13.1KB
2012/3/27 06:34
UnlockPW.EXE
C:>UnlockPW.EXE 76943488
C:>_
Password : 69621408
Supervisor Unlock Password
********

NOTE:
After entering the BIOS setup menu with the password generated by the UnlockPW.EXE tool, the
Supervisor Password will be in “Set” state as shown below. Unlock the Supervisor password with
the password generated by the UnlockPW.EXE tool again to clean the Supervisor Password.
Figure 2-67. Supervisor Password State

Password On Boot [Disabled/Enabled]
Software Method (supports BIOS version: V1.XX or later version)
Filename: DisablePassword.efi (Clear BIOS password (supervisor and user) efi)
FIRST STEP: Prepare a USB flash disk with a FAT32 file system and copy the
“Disablepassword.efi” file to the root directory.
1. On a machine with Windows OS installed, plug in a USB flash disk.
2. Launch Windows Explorer, the USB flash disk is shown as a “Removable Disk”. Right-click the
mouse on the USB flash disk, then select Format to format the USB disk.
Figure 2-68. Format USB Flash Disk (1 of 2)
3. In the dialog shown below, set the following options:
• File System: Select “FAT32”
• Format Options: Select “Quick Format”
Then, click Start to execute the formatting operation.

4. Click OK to confirm format when the following dialog is shown.
Figure 2-70. Confirm Format
NOTE:
If you want to stop the operation, click Cancel.
5. When formatting is complete, click OK to close the dialog.
Figure 2-71. Format Complete
6. In Windows OS, copy the file “Disablepassword.efi” to the root directory of the USB flash disk
made in the preceeding steps.
NOTE:
Make sure there is no other *.efi file in the root directory of the USB flash disk.
Figure 2-72. Copy “DisablePassword.efi”
Copy

SECOND STEP: Hold hotkey Alt + Ctrl + Enter and then press the Power button
during BIOS POST.
1. Plug in the USB disk with the “DisablePassword.efi” into the target machine and turn on the
machine or reboot the system.
Figure 2-73. BIOS Post Screen
2. When the BIOS Post screen appears, press the hotkey Alt + Ctrl + Enter.
Figure 2-74. Press Hotkey
3. The system will automatically run “Disablepassword.efi” and display the message below,
press “Y” or “y” to clear the BIOS password.
Figure 2-75. Confirm Clear Password
After you press “Y” or “y”, the system will clear the BIOS password and automatically reboot the
system.

Clean BIOS Password SOP (x64)
Software Method
Filename: ClearPSWx64.exe (Clean BIOS password (supervisor and user) tool in WinPE)
NOTE:
• WinPE image should include “WinPE-WMI.cab” file, otherwise an error is generated. For
more information on rebuilding the image file, please visit http://technet.microsoft.com/
zh-tw/library/dd744533(v=ws.10).aspx.
1. In Windows OS, copy the files “ClearPSWx64.exe” to the Tools directory of a WinPE 3.0/4.0
System Disk.
NOTE:
2. On the target machine, boot to WinPE3.0/4.0 Server and execute “ClearPSWx64.exe”.
Figure 2-77. Execute ClearPSWx64.exe
C:> ClearPSWx64.exe
================================================================
COMPAL ELECTRONICS, INC. V3. 0. 0. 1
Author : STD SID TEAM.
WARNING: THIS PROGRAM IS FOR INTERNAL USE ONLY.
Copyright c 2012 COMPAL ELECTRONICS, INC. All rights reserved.
================================================================
Press 1 or 2 to clean any password shown as below :
1. User Password
2. Supervisor Password

C:> ClearPSWx64.exe
================================================================
================================================================
1. User Password
Press 'Y' or 'y' key to clean BIOS password.
C:> ClearPSWx64.exe
================================================================
================================================================
1. User Password
Confirm message
Notify Clean
password message

NOTE:
NOTE:
Copy

during BIOS POST.
system.

Clean BIOS Password SOP (x86)
Software Method
Filename: ClearPSWx86.exe (Clean BIOS password (supervisor and user) tool in WinPE)
NOTE:
• WinPE image should include “WinPE-WMI.cab” file, otherwise an error is generated. For
more information on rebuilding the image file, please visit http://technet.microsoft.com/
zh-tw/library/dd744533(v=ws.10).aspx.
1. In Windows OS, copy the files “ClearPSWx86.exe” to the Tools directory of a WinPE 3.0/4.0
System Disk.
NOTE:
2. On the target machine, boot to WinPE3.0/4.0 Server and execute “ClearPSWx86.exe”.
Figure 2-89. Execute ClearPSWx86.exe
C:> ClearPSWx86.exe
================================================================
================================================================
1. User Password

C:> ClearPSWx86.exe
================================================================
================================================================
1. User Password
C:> ClearPSWx86.exe
================================================================
================================================================
1. User Password
Confirm message
Notify Clean
password message

NOTE:
NOTE:
Copy

during BIOS POST.
system.

DMITools Utility SOP
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM and used
in the DMI pool for hardware management.
When the BIOS shows Verifying DMI pool data, it is checking that the table correlates
with the hardware before sending it to the operating system (Windows, etc.).
Using DMITools (x64)
Filename: DMITOOLSx64.exe
Usage Options:
Figure 2-100. Usage Options
================================================================
COMPAL ELECTRONICS INC. V3. 0. 0. 7
Copyright c 2012 COMPAL ELECTRONICS INC. All rights reserved.
================================================================
USAGE : DMITOOLSx64 [/Rm |/Rp |/Rfgsn |/Rmbsn |/RUUID |/Rasset |/RLM]
[/Wm |/Wp |/Wfgsn |/Wmbsn |/GWUUID |/WUUID |/Wasset]
[/WLM] [STRING]
[/Rm] : Read Manufacturer Name.
[/Wm] : Write Manufacturer Name to EEPROM. (Max.= 16 characters)
[/Rp] : Read Product Name.
[/Wp] : Write Product Name to EEPROM. (Max.= 25 characters)
[/Rfgsn] : Read F/G Serial Number.
[/Wfgsn] : Write F/G Serial Number to EEPROM. (Max.= 22 characters)
[/Rmbsn] : Read M/B Serial Number.
[/Wmbsn] : Write M/B Serial Number to EEPROM. (Max.= 32 characters)
[/RUUID] : Read UUID.
[/GWUUID] : Generate UUID and Write. (Ignore String )
[/WUUID] : Write UUID to EEPROM. (Max.= 20 Hex number)
[/Rasset] : Read Asset Tag.
[/Wasset] : Write Asset Tag to EEPROM. (Max.= 32 characters)
[/RLM] : Read LAN MAC from EEPROM.
[/WLM] : Write LAN MAC to EEPROM. (Max.= 12 Hex number)
<Write LAN MAC only support Atheros/ Realtek LAN>

To update the DMI Pool, perform the following:
1. In Windows OS, copy “DMITOOLSx64.exe“ to the Tools directory of a WinPE3.0/4.0 System
Disk.
Figure 2-101. Copy File
NOTE:
2. On the target device, boot to WinPE3.0/4.0 Server and execute DMITOOLSx64.exe to display
the usage options help.
The following examples show the commands and the corresponding output information:
1. Read DMI Information from Memory:
[Instruction & Output] Read Manufacture Name
Figure 2-102. Read Manufacture Name
Copy
COMPAL ELECTRONICS, INC.
DMITOOLSx64
DMITOOLSx64.exe
C:>DMITOOLSx64 /Rm
================================================================
================================================================
Manufacturer : Acer

[Instruction & Output] Read Product Name
Figure 2-103. Read Product Name
[Instruction & Output] Read Serial Number
Figure 2-104. Read Serial Number
[Instruction & Output] Read M/B Serial Number
Figure 2-105. Read M/B Serial Number
C:>DMITOOLSx64 /Rp
================================================================
================================================================
Product Name : xxxx xx-xxx
C:>DMITOOLSx64 /Rfgsn
================================================================
================================================================
Serial Number : 01234567890123456789
C:>DMITOOLSx64 /Rmbsn
================================================================
================================================================
M/B Serial Number : 1122334455667788990

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