Accesstour consumer survey_en

1. 1
VISITOR SATISFACTION SURVEY
Comunità Montana – Associazione dei Comuni Trasimeno – Medio Tevere, Toegankelijkheidsbureau, Accessible
Travel Netherlands, Accessible Poland Tours, Accessible Portugal and GrifoViaggi are running an EU-funded project
entitled ACCESSTOUR – ACCESSible Tourism for Rural and Urban Routes, on tourism accessibility in the European
Union. This survey is an important part of the project, aimed at measuring the satisfaction of visitors with special
needs of the tourism offer. We therefore ask you to take a few minutes to fill in this survey, as the results will benefit
your future holidays. Your answers are treated anonymously.
Many thanks for your support!
(1) What is the name of the tourism destination where you are now?
__________________________________________
(3) Please fill in today’s date.
Day: _____ Month: ____________________ Year: 2015
(3) What best describes your trip? (Please choose ONE answer)
Holiday Visiting friends or relatives
Day excursion Business
Sport Other:____________________
(4) In which country do you live?
_________________________________________
(5) What is the main destination on your current holiday/trip? (Please choose ONE answer)
This place Other:___________________
(6) How many days will you be spending in this holidays/visit?
________ days
(7) Are you travelling within an organised group?
Yes No
(8) Who are you travelling with? (Please choose ONE answer)
Alone With friends
Just with my partner With family and friends
With my family Otherwise:_________________
(9) Are you here with children?
No Yes Number:_______

2. 2
(11) How did you become aware of this destination? (ONE or MORE answers possible)
Recommendation by friends or relatives Internet
Article(s) in newspapers, magazines etc Travel/tourism fair
Travel book/guide TV/Radio documentary
Travel brochure/advertisement I have visited this area before
Local tourist information Other:___________________
(12) Did you organise this holiday yourself, or did you book it, and how? (Please choose ONE answer)
I have booked nothing in advance, neither transport nor accommodation
I have booked my transport and/or accommodation DIRECTLY with the transportation company
and/or the accommodation facility (by phone or online)
I have booked my transport and/or accommodation through a travel agency (this includes online
booking via sites like expedia.com, booking.com, hrs.com, etc.)
I have booked an all-inclusive package
(13) What is the MAIN mode of transport for the trip between your home and destination? (Please choose ONE
answer)
Airplane Rental car
Train / Public transport Car with caravan / Campervan
Tour bus Bicycle
Own car Other:___________________
(14) How do you rate the quality of your trip from your home town to your destination, in regards to the transport
accessibility you used? (Please choose ONE answer)
Good Fair Poor No opinion
(15) If you rated the transport from your home town to your destination area as poor or fair, please mark which of the
following comments apply to your low rating. (ONE or MORE answers possible)
Difficulty on accessibility Too many delays/too unreliable
Seats for disabled not available Too expensive
Insufficient/bad transport connections Difficult to find my way (bad signposting,
complicated timetables, etcetera)
Staff not available for persons with
special access needs
Too busy/dangerous traffic Other:___________________
(16) What are the modes of transport you use for travelling in your tourism destination ? (ONE or MORE answers
possible)
Train / Public transport Car with caravan / Campervan

3. 3
Tour bus Bicycle
Car Other:___________________
(17) How do you rate the transport you have used in the lake area? (Please choose ONE answer)
Good Fair Poor No opinion
(18) If you rated the transport in the lake area as poor or fair, please mark which of the following comments apply to
your low rating. (ONE or MORE answers possible)
Public transport with insufficient access
for disabled
Staff not available for persons with
special access needs
Public transport insufficient information Transport low value for money
Insufficient/bad connections Seats for disabled not available
Bad road conditions Insufficient parking for disabled
Bad signposting Other:___________________
(19) What type of accommodation are you staying in during your holiday? (Please choose ONE type; if more apply,
choose the ONE type you stay in longest)
Hotel / motel / guesthouse Apartment / holiday home / country house
Pension / Bed & Breakfast Farmstay / agrotourism
Tent Private home / friends / relatives
Caravan / campervan Other:___________________
Bungalow at camping
(20) Does your accommodation have an special recommendation for accessibility (i.e. from ENAT) ?
No Yes I don’t know
(21) If yes, was that recommendation the reason for you to book the accommodation you are staying at?
No Yes
(22) Have you noticed any specific information for persons with special access needs at the accommodation you are
staying at? (If YES, please tick the measures you have seen)
No, I did not
No, because I did not look for them
Yes, namely: Information on friendly use of common
services
Information in braille for blind persons
Information on social activities for
disabled
Information on leisure/sport activities for
disabled

4. 4
Information on pick-up services for
disabled
Other:___________________
(23) While in holidays were you able to make any of the following activities thanks to accessible facilities and
equipments? See also next page. (ONE or MORE answers possible)
Trip in the countryside/nature Attended a conference
Cycle tour by adapted bikes for disabled Visited cultural heritage sites (e.g. castle)
Water sports Enjoyed a regional meal at a restaurant
Birdwatching (accessible for disabled) Attended a festival
Lake cruise (accessible for disabled) Visited natural reserves / natural heritage
Fishing Visited theme parks
Swimming Visited museums
Sailing tour (accessible for disabled) Shopping
Canoe / rowing boat trip Wellness
Horse riding Other:___________________
(24) If you have made outdoor activities, how do you rate the following items?
Accessibility Good Fair Poor No opinion
Quality of services Good Fair Poor No opinion
Quality of facilities Good Fair Poor No opinion
(25) Please fill in how much you personally spent in each of the categories ON AVERAGE PER DAY during your
holiday. Include any spending on other members of your party for whom you have paid.
(25a) Please first indicate which currency you are using for your estimate.
Euro (€) Other: ____________________________
(25b) Please now indicate your daily spending. If you spent nothing in a category please write “0”. If you don’t know
how much you spent in a category please write “Don’t know” or “D/K”.
Category: Estimated spending per day:
Accommodation ___________
Food and beverages ___________
Shopping (including souvenirs) ___________
Transport ___________
Activities and admission fees ___________
Other ___________

5. 5
TOTAL SPENT PER DAY ___________
Please respond to the following statements and questions with the appropriate answer.
(47) What could be done to improve your next stay in this lake area? Please provide us with personal comments on
positive or negative experiences you have had with the accommodation facility you stayed in, the food you enjoyed in
the region, the transport you took, or other experiences.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
You are not obliged to answer these last questions. However, please note that all your information will be
treated confidentially and we would highly appreciate you providing us with this information.
Statement Disagree Neither
disagree
nor agree
Agree Not
applicable
26 I enjoyed my experience at this tourism destination
27 I found the quality of accessible services good
28 I had a good feeling to be accepted by local people
29 Cultural sites were well maintained
30 Cultural sites were accessible
31 Parks were accessible
32 Natural sites were accessible
33 Information about natural areas, local culture, and
cultural heritage provided to visitors is sufficient
34 I had good opportunities to enjoy local cuisine
35 The quality of the food was good
36 The accommodation accessibility was good
37 The accessibility of services provided was good
38 The natural environment was in good state and
accessible
39 The landscape was amazing
40 I felt safe and secure during my stay
41 I feel I received good value for money
42 I felt welcome at the place of my holidays
43 I would recommend this destination to my friends
44 I would visit this place again
45 I enjoyed of all accessible services and facilities
46 Other comments:____________________

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(48) What is your nationality?
__________________________________________________
(49) What is your gender?
Female Male
(50) In what year were you born?
__________________________________________________
(51) If you would add everything together: what is your total NET household income? Please indicate the currency you
are using, and whether you express your income per month or per year.
Thank you very much for participating in this survey!
Indicate here the currency for your estimate: Euro (€) Other: ____________
Indicate here whether your income is
expressed per month or per year:
Per month Per year
My net household income is (round off) _____________