Digital Disruption has changed the way we relate to each other. In this context, will the traditional Power and Authority based Leadership Model work? Is there an Alternative?

1. A New Leadership Paradigm
for a
Digital World of Tomorrow
Dr. Madana Kumar, PhD

2. Our Goal
Our Approach
Transforming Lives
Using Digital
Technologies
Everything Around us is
Changing

3. WE ARE LIVING
THROUGH ONE OF
THE BIGGEST SHIFTS IN
HUMANKIND

4. WE ARE STILL
LIVING IN A DIGITAL
KINDERGARTEN

5. Rateofchange
Time
Technology
Human adaptability
We are here

6. THE 7 LAYERS OF
DIGITAL TRANSFORMATION
CUSTOMER
EXPERIENCE
CULTURE
BUSINESS
MODEL PROCESSES
LEADERSHIP &
CAPABILITIES
INFRASTRUCT
URE
ORGANIZATION

7. THE 7 LAYERS OF
DIGITAL TRANSFORMATION
CUSTOMER
EXPERIENCE LEADERSHIP

8. FORGET IDEAS & TECHNOLOGY
Start solving problems
CUSTOMER
EXPERIENCE

9. Does Leadership
Matter?
“Everything rises and falls on Leadership”, Maxwell (2007)

10. Source: David Autor, ‘Why are there still so many jobs? The history and future of workplace automation’, Journal of Economic
Perspectives 29(3) (Summer 2015): 3–30
Gratton, Lynda. The 100-Year Life: Living and Working in an Age of Longevity (p. 58). Bloomsbury Publishing. Kindle Edition.

11. What is your definition of
Leadership?

12. Definitions of Leadership
• Process of social influence in which one person can enlist
the aid and support of others in the accomplishment of a
common task.
– Martin Chemers,a thought leader and author of ‘An Integrative Theory Of Leadership‘.
•
• “Leadership is influence - nothing more, nothing less."
– John C Maxwell : Leadership Guru and author of books like, 21 irrefutable Laws of Leadership, 360 degree
leadership, Leadership Gold etc. Also compiled the Leadership Bible
• “Leadership happens any time you are trying to influence
the thoughts and actions of another individual to
accomplish specific tasks or goals.”
– Ken Blanchard, Leadership Guru and Author, The One minute Manager, Lead Like Jesus etc
•

13. But these were “leaders” too!!

14. The Fraud Triangle
Donald R. Cressey
Need
Fraud
Triangle

15. Is there a Solution?
“There is nothing as powerful as an idea whose
time has come” Victor Hugo

16. Servant Leadership
• The servant-leader is servant first ... it begins with the natural feeling
that one wants to serve, to serve first. Then conscious choice brings
one to aspire to lead. Robert Greenleaf (1977)
• Servant Leadership is an understanding and practice of leadership
that places the good of those led over the self-interest of the leader.
Servant leadership promotes the valuing and development of people,
the building of community, the practice of authenticity, the providing of
leadership for the good of those led and the sharing of power and
status for the common good of each individual, the total organization
and those served by the organization - Jim Laub (1999)

17. Servant Leadership: It is about others
•Robert Greenleaf
“The best test is: Do those served, grow as persons; do
they, while being served, become healthier, wiser, freer,
more autonomous, more likely them selves to become
servants?”

18. Employee
______________
On-the-job
Performance
Organisation
_______________
Effectiveness
Society
______________
Social Impact
Employee
___________________
Organisational
commitment
Leadership
_____________
Servant
Leadership
Characteristics
Organisation
_____________
Goals
Missions
Employee
____________________
Community Citizenship
behaviour
External
_______________
Funding
Govt. Policy
etc
18%
69% 29%
External
_____________
Other
Motivators
18%
How Servant Leadership Impacts Employees
From a Study in Indian NGOs
by Dr. Madana Kumar A, PhD

19. Organizations
• Fortune’s 100 Best Companies to Work For: 1/3 of Top 35
• 10 of America’s Most Admired Companies
Some of the most well respected companies in the USA practice some form of
Servant-Leadership…
†

20. The Secret Sauce to success through People:
SERVE
•See and Shape the Future
•Engage and Develop Others
•Reinvent Continuously
•Value Results and
Relationships
•Embody the Values
Raving Fan Clients : Chick -Fil -A

21. A New Leadership Paradigm
•“There is nothing as powerful
as an idea whose time has
come” Victor Hugo
–The Time for Servant Leadership has come

22. YOU CAN
BE INSPIRED...
WATCHING
ROGER FEDERER
WON’T MAKE YOU
GREATEST IN GRAND
SLAM HISTORY..

23. YOU CAN
BE INSPIRED...

24. Leadership in the Bible: The Final View
“Jesus, knowing their thoughts, called them to his side
and said, “Kings and those with great authority in
this world rule oppressively over their subjects,
like tyrants. But this is not your calling. You will
lead by a completely different model. The greatest
one among you will live as the one who is called to
serve others, because the greatest honor and
authority is reserved for the one with the heart of a
servant. For even the Son of Man did not come
expecting to be served by everyone, but to serve
everyone, and to give his life in exchange for the
salvation of many.
Jesus Christ as recorded in Matthew 20:25-28

25. Now that you know!!
“You call me 'Teacher' and 'Lord,' and rightly so, for that is what I am.
Now that I, your Lord and Teacher, have washed your feet, you also
should wash one another's feet. I have set you an example that you
should do as I have done for you. I tell you the truth, no servant is
greater than his master, nor is a messenger greater than the one who
sent him. Now that you know these things,
you will be blessed if you do them.”
Jesus Christ as recorded in John 13: 13-17