SlideShare a Scribd company logo

Fundamentals Of Retail

•
•
Abhijit Das
Abhijit Das
BusinessEducation
1 of 21
Lecture 02: Fundamentals of Retailing PRESENTED BY: Ian Agoncillo Paca ña
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Retailing? ,[object Object]
Issues in Retailing ,[object Object],[object Object],[object Object]
High Costs and Low Profits of Retailing
Typical Channel of Distribution Manufacturer Wholesaler Retailer Final Consumer ,[object Object],[object Object]
Typical Retailing Process
Value Chain ,[object Object]
Retail Value Chain ,[object Object],[object Object]
Top Global Retailers Source: Ernst & Young research The U.S. retail industry generates $3.8 trillion in retail sales annually…
The Retailer’s Role in the Sorting Process
What is Value? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key is to Create Value “ Value” is the answer to the customer’s question: “ How satisfied am I with what I paid for?”
Customers demand value ,[object Object],[object Object],[object Object]
Customer Service ,[object Object],[object Object],[object Object]
Typical Customer Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Miscellaneous Customer Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Turning Around Weak Customer Service Focus on Customer Concerns Empower Front-Line Employees Show That You Are Listening Express Sincere Understanding Apologize and Rectify the Situation
Elements Contributing to Effective Channel Relationships
Question and Answer Q & A
References ,[object Object]

Recommended

RETAIL BASICS
RETAIL BASICS RETAIL BASICS
RETAIL BASICS PESHWA ACHARYA
 
Understanding Basics of Retail-Research
Understanding Basics of Retail-ResearchUnderstanding Basics of Retail-Research
Understanding Basics of Retail-ResearchAmit Kumar Garg
 
Ppt on retail management
Ppt on retail managementPpt on retail management
Ppt on retail managementpawan_sharma
 
Retail management
Retail managementRetail management
Retail managementAnirban Mazumdar
 
Lecture 1 - Introduction to Retailing
Lecture 1 - Introduction to RetailingLecture 1 - Introduction to Retailing
Lecture 1 - Introduction to RetailingAARTEEROY
 
POS Testing - Challenges and Options
POS Testing - Challenges and OptionsPOS Testing - Challenges and Options
POS Testing - Challenges and OptionsAspire Systems
 
Retailing (Concept & Definition)
Retailing (Concept & Definition)Retailing (Concept & Definition)
Retailing (Concept & Definition)dcsastudent
 
Retail formats
Retail formatsRetail formats
Retail formatsSagar Gadekar
 

Recommended

RETAIL BASICS
RETAIL BASICS RETAIL BASICS
RETAIL BASICS PESHWA ACHARYA
 
Understanding Basics of Retail-Research
Understanding Basics of Retail-ResearchUnderstanding Basics of Retail-Research
Understanding Basics of Retail-ResearchAmit Kumar Garg
 
Ppt on retail management
Ppt on retail managementPpt on retail management
Ppt on retail managementpawan_sharma
 
Retail management
Retail managementRetail management
Retail managementAnirban Mazumdar
 
Lecture 1 - Introduction to Retailing
Lecture 1 - Introduction to RetailingLecture 1 - Introduction to Retailing
Lecture 1 - Introduction to RetailingAARTEEROY
 
POS Testing - Challenges and Options
POS Testing - Challenges and OptionsPOS Testing - Challenges and Options
POS Testing - Challenges and OptionsAspire Systems
 
Retailing (Concept & Definition)
Retailing (Concept & Definition)Retailing (Concept & Definition)
Retailing (Concept & Definition)dcsastudent
 
Retail formats
Retail formatsRetail formats
Retail formatsSagar Gadekar
 
Retail Presentation
Retail PresentationRetail Presentation
Retail PresentationAnshu Sweta
 
Retail Management
Retail ManagementRetail Management
Retail ManagementRobin Kapoor
 
Fix the retail business model
Fix the retail business model Fix the retail business model
Fix the retail business model Nanne Migchels
 
The Urgent Vs The Important
The Urgent Vs The ImportantThe Urgent Vs The Important
The Urgent Vs The ImportantRoberto de Paula Lico Junior
 
Effective time-management-important-vs-urgent
Effective time-management-important-vs-urgentEffective time-management-important-vs-urgent
Effective time-management-important-vs-urgenthasnain_t
 
Urgent Vs Important
Urgent Vs ImportantUrgent Vs Important
Urgent Vs ImportantSelf Creation
 
Retail management, VTU
Retail management, VTURetail management, VTU
Retail management, VTUprasadkulkarnigit
 
Introduction to The World of Retailing
Introduction to The World of RetailingIntroduction to The World of Retailing
Introduction to The World of RetailingDuane.Martenson
 
Retail Institutions
Retail InstitutionsRetail Institutions
Retail InstitutionsVikas Dalmia
 
RETAIL RESEARCH
RETAIL RESEARCHRETAIL RESEARCH
RETAIL RESEARCHPESHWA ACHARYA
 
IT Strategy for the retail domain
IT Strategy for the retail domainIT Strategy for the retail domain
IT Strategy for the retail domainsam_tandon
 
The Urgent/Important Matrix (Presentation Zen style)
The Urgent/Important Matrix (Presentation Zen style)The Urgent/Important Matrix (Presentation Zen style)
The Urgent/Important Matrix (Presentation Zen style)Danielle Nocon
 
Time management matrix
Time management matrixTime management matrix
Time management matrixshirishsmb
 
Zensar Retail Presentation
Zensar Retail PresentationZensar Retail Presentation
Zensar Retail PresentationNiraj Singh
 
Consumer behavior and retail research
Consumer behavior and retail researchConsumer behavior and retail research
Consumer behavior and retail researchPrithvi Ghag
 
Retail 2.0 Strategy - Perfect Store PDF
Retail 2.0 Strategy - Perfect Store PDFRetail 2.0 Strategy - Perfect Store PDF
Retail 2.0 Strategy - Perfect Store PDFNigel Tebbutt 奈杰尔 泰巴德
 
retail marketing
retail marketingretail marketing
retail marketingBINOY JOHN
 
Why its still a world of grow or go
Why its still a world of grow or goWhy its still a world of grow or go
Why its still a world of grow or goAbhijit Das
 
Making marketing technology work
Making marketing technology workMaking marketing technology work
Making marketing technology workAbhijit Das
 
Retail Marketing
Retail MarketingRetail Marketing
Retail MarketingAbhijit Das
 
Reap Shopping Center Job Responsibilites
Reap Shopping Center Job ResponsibilitesReap Shopping Center Job Responsibilites
Reap Shopping Center Job ResponsibilitesAbhijit Das
 
12%20 Azhar%20 Hj.%20 Ahmad
12%20 Azhar%20 Hj.%20 Ahmad12%20 Azhar%20 Hj.%20 Ahmad
12%20 Azhar%20 Hj.%20 AhmadAbhijit Das
 

More Related Content

Viewers also liked

Retail Presentation
Retail PresentationRetail Presentation
Retail PresentationAnshu Sweta
 
Fix the retail business model
Fix the retail business model Fix the retail business model
Fix the retail business model Nanne Migchels
 
Effective time-management-important-vs-urgent
Effective time-management-important-vs-urgentEffective time-management-important-vs-urgent
Effective time-management-important-vs-urgenthasnain_t
 
Introduction to The World of Retailing
Introduction to The World of RetailingIntroduction to The World of Retailing
Introduction to The World of RetailingDuane.Martenson
 
Retail Institutions
Retail InstitutionsRetail Institutions
Retail InstitutionsVikas Dalmia
 
IT Strategy for the retail domain
IT Strategy for the retail domainIT Strategy for the retail domain
IT Strategy for the retail domainsam_tandon
 
The Urgent/Important Matrix (Presentation Zen style)
The Urgent/Important Matrix (Presentation Zen style)The Urgent/Important Matrix (Presentation Zen style)
The Urgent/Important Matrix (Presentation Zen style)Danielle Nocon
 
Time management matrix
Time management matrixTime management matrix
Time management matrixshirishsmb
 
Zensar Retail Presentation
Zensar Retail PresentationZensar Retail Presentation
Zensar Retail PresentationNiraj Singh
 
Consumer behavior and retail research
Consumer behavior and retail researchConsumer behavior and retail research
Consumer behavior and retail researchPrithvi Ghag
 
retail marketing
retail marketingretail marketing
retail marketingBINOY JOHN
 

Viewers also liked (17)

Retail Presentation
Retail PresentationRetail Presentation
Retail Presentation
 
Retail Management
Retail ManagementRetail Management
Retail Management
 
Fix the retail business model
Fix the retail business model Fix the retail business model
Fix the retail business model
 
The Urgent Vs The Important
The Urgent Vs The ImportantThe Urgent Vs The Important
The Urgent Vs The Important
 
Effective time-management-important-vs-urgent
Effective time-management-important-vs-urgentEffective time-management-important-vs-urgent
Effective time-management-important-vs-urgent
 
Urgent Vs Important
Urgent Vs ImportantUrgent Vs Important
Urgent Vs Important
 
Retail management, VTU
Retail management, VTURetail management, VTU
Retail management, VTU
 
Introduction to The World of Retailing
Introduction to The World of RetailingIntroduction to The World of Retailing
Introduction to The World of Retailing
 
Retail Institutions
Retail InstitutionsRetail Institutions
Retail Institutions
 
RETAIL RESEARCH
RETAIL RESEARCHRETAIL RESEARCH
RETAIL RESEARCH
 
IT Strategy for the retail domain
IT Strategy for the retail domainIT Strategy for the retail domain
IT Strategy for the retail domain
 
The Urgent/Important Matrix (Presentation Zen style)
The Urgent/Important Matrix (Presentation Zen style)The Urgent/Important Matrix (Presentation Zen style)
The Urgent/Important Matrix (Presentation Zen style)
 
Time management matrix
Time management matrixTime management matrix
Time management matrix
 
Zensar Retail Presentation
Zensar Retail PresentationZensar Retail Presentation
Zensar Retail Presentation
 
Consumer behavior and retail research
Consumer behavior and retail researchConsumer behavior and retail research
Consumer behavior and retail research
 
Retail 2.0 Strategy - Perfect Store PDF
Retail 2.0 Strategy - Perfect Store PDFRetail 2.0 Strategy - Perfect Store PDF
Retail 2.0 Strategy - Perfect Store PDF
 
retail marketing
retail marketingretail marketing
retail marketing
 

More from Abhijit Das

Why its still a world of grow or go
Why its still a world of grow or goWhy its still a world of grow or go
Why its still a world of grow or goAbhijit Das
 
Making marketing technology work
Making marketing technology workMaking marketing technology work
Making marketing technology workAbhijit Das
 
Retail Marketing
Retail MarketingRetail Marketing
Retail MarketingAbhijit Das
 
Reap Shopping Center Job Responsibilites
Reap Shopping Center Job ResponsibilitesReap Shopping Center Job Responsibilites
Reap Shopping Center Job ResponsibilitesAbhijit Das
 
12%20 Azhar%20 Hj.%20 Ahmad
12%20 Azhar%20 Hj.%20 Ahmad12%20 Azhar%20 Hj.%20 Ahmad
12%20 Azhar%20 Hj.%20 AhmadAbhijit Das
 
Retail Marketing Mix And Planning
Retail Marketing Mix And PlanningRetail Marketing Mix And Planning
Retail Marketing Mix And PlanningAbhijit Das
 
Store Operations
Store OperationsStore Operations
Store OperationsAbhijit Das
 
Mall As Destn For Franchised Bus
Mall As Destn For Franchised BusMall As Destn For Franchised Bus
Mall As Destn For Franchised BusAbhijit Das
 
Store Operations
Store OperationsStore Operations
Store OperationsAbhijit Das
 

More from Abhijit Das (9)

Why its still a world of grow or go
Why its still a world of grow or goWhy its still a world of grow or go
Why its still a world of grow or go
 
Making marketing technology work
Making marketing technology workMaking marketing technology work
Making marketing technology work
 
Retail Marketing
Retail MarketingRetail Marketing
Retail Marketing
 
Reap Shopping Center Job Responsibilites
Reap Shopping Center Job ResponsibilitesReap Shopping Center Job Responsibilites
Reap Shopping Center Job Responsibilites
 
12%20 Azhar%20 Hj.%20 Ahmad
12%20 Azhar%20 Hj.%20 Ahmad12%20 Azhar%20 Hj.%20 Ahmad
12%20 Azhar%20 Hj.%20 Ahmad
 
Retail Marketing Mix And Planning
Retail Marketing Mix And PlanningRetail Marketing Mix And Planning
Retail Marketing Mix And Planning
 
Store Operations
Store OperationsStore Operations
Store Operations
 
Mall As Destn For Franchised Bus
Mall As Destn For Franchised BusMall As Destn For Franchised Bus
Mall As Destn For Franchised Bus
 
Store Operations
Store OperationsStore Operations
Store Operations
 

Recently uploaded

Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewasmakika9823
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayNZSG
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxSocio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxtrishalcan8
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 

Recently uploaded (20)

Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitProgress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxSocio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 

Fundamentals Of Retail