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‫ﻫﺎ‬ ‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﯾﮑﭙﺎرﭼﻪ‬
‫ﻫﺎ‬ ‫ﻃﺮح‬ ‫ﻣﺪﯾﺮﯾﺖ‬
‫ﺑﻮدﺟﻪ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﻗﺮارداﻫﺎ‬ ‫ﻣﺪﯾﺮﯾﺖ‬
‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﭘﺮوژه‬ ‫ﻣﺪﯾﺮﯾﺖ‬
‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬94
•‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﻣﺠﻮز‬ ‫اﺧﺬ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﺑﺮﮔﺰاري‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﺗﻮﺳﻌﻪ‬‫آﯾﺘﺎ‬ ‫وﺑﺴﺎﯾﺖ‬
•‫ﭘﺮوژه‬ ‫ﺑﺮآورد‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫وﺿﻌﯿﺖ‬ ‫ﺻﻮرت‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﺑﻨﺪي‬ ‫زﻣﺎن‬ ‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﭘﺮوژه‬ ‫ﮐﻨﺘﺮل‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻣﺸﺎوره‬
•‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﺳﺎز‬ ‫و‬ ‫ﺳﺎﺧﺖ‬)‫اﺟﺮاﯾﯽ‬(
•‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬
EPC
‫ﭘﺎﯾﯿﺰ‬94
•‫ﺳﺎزي‬ ‫ﻣﺴﺘﻨﺪ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﻣﺪﯾﺮان‬ ‫آﻣﻮزش‬
•‫ﮐﺎرﺷﻨﺎﺳﺎن‬ ‫آﻣﻮزش‬
•‫ﻓﺮآﯾﻨﺪﻫﺎ‬ ‫اﺻﻼح‬
•‫ﻗﺮاردادﻫﺎ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫و‬ ‫ﺗﻐﯿﯿﺮات‬ ‫ﺛﺒﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻗﺮارداد‬ ‫در‬ ‫ﺗﻐﯿﯿﺮات‬ ‫ﺗﺄﺛﯿﺮ‬
‫زﻣﺴﺘﺎن‬94
•‫ﻣﺸﺎور‬ ‫اﻧﺘﺨﺎب‬ ‫ﻓﺮآﯾﻨﺪ‬/
‫ﭘﯿﻤﺎﻧﮑﺎر‬
•‫ﻣﺸﺎور‬ ‫ارزﯾﺎﺑﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬/
‫ﭘﯿﻤﺎﻧﮑﺎر‬
•‫و‬ ‫ﻣﻮﻗﺖ‬ ‫ﺗﺤﻮﯾﻞ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻗﻄﻌﯽ‬ ‫ﺗﺤﻮﯾﻞ‬‫ﭘﺮوژه‬
•‫ﺑﻮدﺟﻪ‬ ‫ﺗﺼﻮﯾﺐ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫و‬ ‫ﺷﻨﺎﺳﺎﯾﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﭘﺮوژه‬ ‫ﭘﯿﺸﻨﻬﺎد‬
‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬95
•
•
•
•
•
‫ﺧﺪ‬‫ﺷﻬﺮ‬ ‫ﮐﻼن‬ ‫ﺷﻬﺮداري‬ ‫ﺑﻪ‬ ‫آﯾﺘﺎ‬ ‫ﻃﺮح‬ ‫ﻣﺎت‬‫ﺗﺒﺮﯾﺰ‬
‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﺑﻮدﺟﻪ‬ ‫ﮐﻨﺘﺮل‬
‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﻃﺮح‬ ‫ﻣﺪﯾﺮﯾﺖ‬‫ﻫﺎ‬
‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬
‫ﻣﺪ‬‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﯾﺮﯾﺖ‬‫ﻫﺎ‬
‫ﺳﺎل‬ ‫اﺟﺮاﯾﯽ‬1393‫و‬1394
‫ﺳﺎل‬ ‫اﺟﺮاﯾﯽ‬1395
‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬94
•‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﻣﺠﻮز‬ ‫اﺧﺬ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﺑﺮﮔﺰاري‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﺗﻮﺳﻌﻪ‬‫آﯾﺘﺎ‬ ‫وﺑﺴﺎﯾﺖ‬
•‫ﭘﺮوژه‬ ‫ﺑﺮآورد‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﺻﻮرت‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫وﺿﻌﯿﺖ‬
•‫زﻣﺎن‬ ‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﺑﻨﺪي‬
•‫ﭘﺮوژه‬ ‫ﮐﻨﺘﺮل‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻣﺸﺎوره‬
•‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﺳﺎز‬ ‫و‬ ‫ﺳﺎﺧﺖ‬)‫اﺟﺮاﯾﯽ‬(
•‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬
EPC
‫ﭘﺎﯾﯿﺰ‬94
•‫ﺳﺎزي‬ ‫ﻣﺴﺘﻨﺪ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫ﻣﺪﯾﺮان‬ ‫آﻣﻮزش‬
•‫ﮐﺎرﺷﻨﺎﺳﺎن‬ ‫آﻣﻮزش‬
•‫ﻓﺮآﯾﻨﺪﻫﺎ‬ ‫اﺻﻼح‬
•‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻗﺮاردادﻫﺎ‬
•‫ﺗﻐﯿﯿﺮات‬ ‫ﺛﺒﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫در‬ ‫ﺗﻐﯿﯿﺮات‬ ‫ﺗﺄﺛﯿﺮ‬ ‫و‬
‫ﻗﺮارداد‬
‫زﻣﺴﺘﺎن‬94
•‫ﻣﻮﻗﺖ‬ ‫ﺗﺤﻮﯾﻞ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻗﻄﻌﯽ‬ ‫ﺗﺤﻮﯾﻞ‬ ‫و‬‫ﭘﺮوژه‬
•‫ﺑﻮدﺟﻪ‬ ‫ﺗﺼﻮﯾﺐ‬ ‫ﻓﺮآﯾﻨﺪ‬
•‫و‬ ‫ﺷﻨﺎﺳﺎﯾﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﭘﺮوژه‬ ‫ﭘﯿﺸﻨﻬﺎد‬
‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬95
•‫اﻧﺘﺨﺎب‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻣﺸﺎور‬/‫ﭘﯿﻤﺎﻧﮑﺎر‬
•‫ارزﯾﺎﺑﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬
‫ﻣﺸﺎور‬/‫ﭘﯿﻤﺎﻧﮑﺎر‬
•‫رﯾﺴﮑﻬﺎ‬ ‫ﻣﺪﯾﺮﯾﺖ‬
•‫ذﯾﻨﻔﻌﺎن‬ ‫ﻣﺪﯾﺮﯾﺖ‬
•‫ﮐﯿﻔﯿﺖ‬ ‫ﻣﺪﯾﺮﯾﺖ‬
•‫ﻧﯿﺮوي‬ ‫ﻣﺪﯾﺮﯾﺖ‬
‫اﻧﺴﺎﻧﯽ‬
•

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940326- خدمات طرح آیتا به شهرداری تبریز

  • 1. ‫ﻫﺎ‬ ‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﻫﺎ‬ ‫ﻃﺮح‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﺑﻮدﺟﻪ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﻗﺮارداﻫﺎ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﭘﺮوژه‬ ‫ﻣﺪﯾﺮﯾﺖ‬
  • 2. ‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬94 •‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﻣﺠﻮز‬ ‫اﺧﺬ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﺑﺮﮔﺰاري‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﺗﻮﺳﻌﻪ‬‫آﯾﺘﺎ‬ ‫وﺑﺴﺎﯾﺖ‬ •‫ﭘﺮوژه‬ ‫ﺑﺮآورد‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫وﺿﻌﯿﺖ‬ ‫ﺻﻮرت‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﺑﻨﺪي‬ ‫زﻣﺎن‬ ‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﭘﺮوژه‬ ‫ﮐﻨﺘﺮل‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻣﺸﺎوره‬ •‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﺳﺎز‬ ‫و‬ ‫ﺳﺎﺧﺖ‬)‫اﺟﺮاﯾﯽ‬( •‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬ EPC ‫ﭘﺎﯾﯿﺰ‬94 •‫ﺳﺎزي‬ ‫ﻣﺴﺘﻨﺪ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﻣﺪﯾﺮان‬ ‫آﻣﻮزش‬ •‫ﮐﺎرﺷﻨﺎﺳﺎن‬ ‫آﻣﻮزش‬ •‫ﻓﺮآﯾﻨﺪﻫﺎ‬ ‫اﺻﻼح‬ •‫ﻗﺮاردادﻫﺎ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫و‬ ‫ﺗﻐﯿﯿﺮات‬ ‫ﺛﺒﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻗﺮارداد‬ ‫در‬ ‫ﺗﻐﯿﯿﺮات‬ ‫ﺗﺄﺛﯿﺮ‬ ‫زﻣﺴﺘﺎن‬94 •‫ﻣﺸﺎور‬ ‫اﻧﺘﺨﺎب‬ ‫ﻓﺮآﯾﻨﺪ‬/ ‫ﭘﯿﻤﺎﻧﮑﺎر‬ •‫ﻣﺸﺎور‬ ‫ارزﯾﺎﺑﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬/ ‫ﭘﯿﻤﺎﻧﮑﺎر‬ •‫و‬ ‫ﻣﻮﻗﺖ‬ ‫ﺗﺤﻮﯾﻞ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻗﻄﻌﯽ‬ ‫ﺗﺤﻮﯾﻞ‬‫ﭘﺮوژه‬ •‫ﺑﻮدﺟﻪ‬ ‫ﺗﺼﻮﯾﺐ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫و‬ ‫ﺷﻨﺎﺳﺎﯾﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﭘﺮوژه‬ ‫ﭘﯿﺸﻨﻬﺎد‬ ‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬95 • • • • •
  • 3. ‫ﺧﺪ‬‫ﺷﻬﺮ‬ ‫ﮐﻼن‬ ‫ﺷﻬﺮداري‬ ‫ﺑﻪ‬ ‫آﯾﺘﺎ‬ ‫ﻃﺮح‬ ‫ﻣﺎت‬‫ﺗﺒﺮﯾﺰ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﺑﻮدﺟﻪ‬ ‫ﮐﻨﺘﺮل‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﻃﺮح‬ ‫ﻣﺪﯾﺮﯾﺖ‬‫ﻫﺎ‬ ‫ﯾﮑﭙﺎرﭼﻪ‬ ‫ﺳﯿﺴﺘﻢ‬ ‫اﺳﺘﻘﺮار‬ ‫ﻣﺪ‬‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﯾﺮﯾﺖ‬‫ﻫﺎ‬ ‫ﺳﺎل‬ ‫اﺟﺮاﯾﯽ‬1393‫و‬1394 ‫ﺳﺎل‬ ‫اﺟﺮاﯾﯽ‬1395
  • 4. ‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬94 •‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﻣﺠﻮز‬ ‫اﺧﺬ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﻣﻨﺎﻗﺼﻪ‬ ‫ﺑﺮﮔﺰاري‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﺗﻮﺳﻌﻪ‬‫آﯾﺘﺎ‬ ‫وﺑﺴﺎﯾﺖ‬ •‫ﭘﺮوژه‬ ‫ﺑﺮآورد‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﺻﻮرت‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫وﺿﻌﯿﺖ‬ •‫زﻣﺎن‬ ‫ﺑﺮﻧﺎﻣﻪ‬ ‫ﺗﻬﯿﻪ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﺑﻨﺪي‬ •‫ﭘﺮوژه‬ ‫ﮐﻨﺘﺮل‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻣﺸﺎوره‬ •‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﺳﺎز‬ ‫و‬ ‫ﺳﺎﺧﺖ‬)‫اﺟﺮاﯾﯽ‬( •‫ﻫﺎي‬ ‫ﭘﺮوژه‬ ‫ﺗﻌﺮﯾﻒ‬ ‫ﻓﺮآﯾﻨﺪ‬ EPC ‫ﭘﺎﯾﯿﺰ‬94 •‫ﺳﺎزي‬ ‫ﻣﺴﺘﻨﺪ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫ﻣﺪﯾﺮان‬ ‫آﻣﻮزش‬ •‫ﮐﺎرﺷﻨﺎﺳﺎن‬ ‫آﻣﻮزش‬ •‫ﻓﺮآﯾﻨﺪﻫﺎ‬ ‫اﺻﻼح‬ •‫ﻣﺪﯾﺮﯾﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻗﺮاردادﻫﺎ‬ •‫ﺗﻐﯿﯿﺮات‬ ‫ﺛﺒﺖ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫در‬ ‫ﺗﻐﯿﯿﺮات‬ ‫ﺗﺄﺛﯿﺮ‬ ‫و‬ ‫ﻗﺮارداد‬ ‫زﻣﺴﺘﺎن‬94 •‫ﻣﻮﻗﺖ‬ ‫ﺗﺤﻮﯾﻞ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻗﻄﻌﯽ‬ ‫ﺗﺤﻮﯾﻞ‬ ‫و‬‫ﭘﺮوژه‬ •‫ﺑﻮدﺟﻪ‬ ‫ﺗﺼﻮﯾﺐ‬ ‫ﻓﺮآﯾﻨﺪ‬ •‫و‬ ‫ﺷﻨﺎﺳﺎﯾﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﭘﺮوژه‬ ‫ﭘﯿﺸﻨﻬﺎد‬ ‫ﺗﺎﺑﺴﺘﺎن‬ ‫و‬ ‫ﺑﻬﺎر‬95 •‫اﻧﺘﺨﺎب‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻣﺸﺎور‬/‫ﭘﯿﻤﺎﻧﮑﺎر‬ •‫ارزﯾﺎﺑﯽ‬ ‫ﻓﺮآﯾﻨﺪ‬ ‫ﻣﺸﺎور‬/‫ﭘﯿﻤﺎﻧﮑﺎر‬ •‫رﯾﺴﮑﻬﺎ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ •‫ذﯾﻨﻔﻌﺎن‬ ‫ﻣﺪﯾﺮﯾﺖ‬ •‫ﮐﯿﻔﯿﺖ‬ ‫ﻣﺪﯾﺮﯾﺖ‬ •‫ﻧﯿﺮوي‬ ‫ﻣﺪﯾﺮﯾﺖ‬ ‫اﻧﺴﺎﻧﯽ‬ •