This document provides 8 tips for secure e-commerce based on practices from the Italian State Police. The tips are: 1) Be wary of phishing scams via email or text that seek personal or financial information. 2) Use official apps from online stores for safer purchases on devices. 3) Read feedback from other users on store websites or forums. 4) Verify the website matches the store by checking for a physical address, phone number, or VAT number. 5) Keep antivirus software and browsers up to date for device and internet security. 6) Choose trackable shipping for packages, though it may cost more. 7) Only provide required payment details like card number and name when paying online. 8) Beware of deals

1. TEN – The European Network
8 fundamental advices for a secure e-commerce
Nowadays we buy everything on the Internet...from mobile phones and from clothing up to
flights and to hotels reservations. E-commerce is considered a quick and effective way to purchase.
But we must always be careful of scammers online shopping. Their activity increases
especially during holiday periods (Christmas, New Year or summer vacations). According to the
Italian State Police, during 2014 it has been exhibited around 81.000 complaints, which led to the
seizure of about 2,400 websites and the arrest of 7 people.
Inspired by this, the idea of preparing 8 fundamental advices for a secure e-commerce,
based on a practice followed by the Italian State Police.
a. Network of "phishing" or of "smishing"): are scams that by fake sms or e-mail require you to
click on links that lead on websites with the sole purpose of obtaining personal and financial
information from the people.
b. Use official apps: on smartphones, tablets, etc., it is safer to make purchases through the official
apps of the online stores.
c. Prior read feedback from other users: the feedback is available on the online shop website but
also in the various forums and social networks.
d. Check if the website really coincide with the shop: for example, first ensure that the site has
the physical address, phone number or fax number, or the number of VAT.
e. Antivirus and browser updated: to ensure device security and protection against threats from
the internet.
f. Secure purchases online: choose an expedition that ensures "traceability" of the package to its
destination, although this service costs a little bit more.
g. Online payments: debit cards should be used rechargeable and provide only the data required for
payment (card number, holder, etc.). There must always be present the "lock" closed in the web
page or the '"https" in the address bar.
h. Beware of offers: it is always advisable to check well the "opportunities" as they may hide a
scam. It is preferable to make purchases from the official and certificated websites of various online
shops.
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questione giuridica che interessa è possibile richiedere una consulenza legale on-line oppure fissare
un appuntamento per un parere tecnico. Gli autori declinano ogni responsabilità per errori od
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